Job DescriptionJob Description
MassHealth transportation drivers are expected to be courteous, adhere to scheduled pick-up times, only travel to approved locations, and not use headphones or cell phones while driving. They provide curb-to-curb service, meaning they may offer assistance getting in and out of the vehicle, but are not required to assist beyond that point. Drivers must wear company-branded ID badges and should not make unscheduled stops. Members should receive a welcome letter from their assigned transportation broker, which includes contact information for scheduling rides and addressing concerns. Must have a valid Massachusetts license.
Company DescriptionApproved Locations:
Drivers can only take you to addresses approved on your transportation form.
Escorts:
An escort can accompany you if needed for translation or assistance, and this can be noted on the transportation request form.
During Your Ride
Professional Conduct:
Drivers should be courteous and respond to your needs.
No Unscheduled Stops:
Drivers are not allowed to make unscheduled stops at places like pharmacies.
Cell Phone Usage:
Drivers are forbidden from wearing headphones, talking on cell phones, or texting while the vehicle is moving.
Arrival Times:
Drivers can be up to 15 minutes late for a pickup, but if they are later, you should contact your broker. They must wait until at least 10 minutes past your scheduled pickup time.
After Your Ride
Report Issues:
If a driver is over 15 minutes late or has other issues, report it to your transportation broker.Company DescriptionApproved Locations:\r\nDrivers can only take you to addresses approved on your transportation form. \r\nEscorts:\r\nAn escort can accompany you if needed for translation or assistance, and this can be noted on the transportation request form. \r\nDuring Your Ride\r\nProfessional Conduct:\r\nDrivers should be courteous and respond to your needs. \r\nNo Unscheduled Stops:\r\nDrivers are not allowed to make unscheduled stops at places like pharmacies. \r\nCell Phone Usage:\r\nDrivers are forbidden from wearing headphones, talking on cell phones, or texting while the vehicle is moving. \r\nArrival Times:\r\nDrivers can be up to 15 minutes late for a pickup, but if they are later, you should contact your broker. They must wait until at least 10 minutes past your scheduled pickup time. \r\nAfter Your Ride\r\nReport Issues:\r\nIf a driver is over 15 minutes late or has other issues, report it to your transportation broker.
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