Front Office Specialist (Patient Experience)
Employment Status: Full-Time | Hourly (Non-Exempt)
Schedule: Approximately 40 hours per week
Work Location: On-site; travel required to multiple office locations within an approximate one-hour driving distance
The Opportunity
We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting.
This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience.
What Success Looks Like in This Role
Creates a positive first impression for every patient, every visitBalances efficiency with empathy, even during busy clinic daysAnticipates needs, communicates clearly, and follows throughTreats patient information with care, accuracy, and discretionShows up reliably, professionally, and ready to support the teamCore Responsibilities
Serve as the primary point of contact for patients and visitorsManage patient arrival and departure processes with accuracy and compassionSchedule appointments, testing, and follow-up visits per clinical directionGather, verify, and maintain patient demographic and insurance informationConfirm insurance eligibility and secure authorizations as neededCollect patient financial responsibility, including co-pays and balancesUpload and organize documentation within the electronic medical recordPrepare patient charts in advance to support clinic readinessMaintain clean, orderly, and welcoming patient areasSupport patients who may be anxious or unwell with patience and careTravel regularly to clinic locations within an approximate one-hour drive radiusWe Are Looking for Someone Who
Is naturally personable, composed, and respectfulTakes ownership of their role and holds themselves accountableCommunicates clearly and professionally with patients and coworkersMaintains a polished appearance and calm demeanorAdapts well to change and stays focused under pressureWants to grow personally and professionally within a team environmentMinimum Requirements
Associate degree or higher requiredAt least one year of customer service or patient-facing experienceAbility to travel consistently to nearby clinic locationsSuccessful completion of a Level 2 background screening as required by AHCA. https://ahca.myflorida.com/Preferred Qualifications:
Experience in a medical, dental, or healthcare settingAssociate degree or higherBilingual skillsSkills That Matter Most
Strong interpersonal and communication skillsHigh attention to detail and organizationSound judgment and problem-solving abilityComfort working independently and as part of a teamCommitment to patient privacy and HIPAA complianceCompensation & Benefits Overview
Medical, dental, and vision insurance optionsLife insurance, disability coverage, and voluntary benefits401(k) plan with employer contributionPaid time off and paid holidaysAdvancement opportunities and ongoing professional developmentSupportive, people-centered workplace culturePhysical & Work Environment
This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law.
Equal Employment Opportunity
We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
Note: This description outlines the general scope of the position and may be adjusted as operational needs evolve.
Front Office Specialist (Patient Experience)
Employment Status: Part Time| Hourly (Non-Exempt)
Schedule: Approximately 20-30 hours per week
Work Location: On-site; travel required to multiple office locations within an approximate one-hour driving distance
The Opportunity
We are hiring a front-facing professional who understands that exceptional patient care begins long before a provider enters the room. This role is designed for someone who brings warmth, confidence, and emotional intelligence to every interaction and takes pride in creating a calm, welcoming environment in a fast-paced clinical setting.
This is not a basic reception role. The right candidate sees this position as a place to grow, contribute, and raise the standard of patient experience.
What Success Looks Like in This Role
Creates a positive first impression for every patient, every visitBalances efficiency with empathy, even during busy clinic daysAnticipates needs, communicates clearly, and follows throughTreats patient information with care, accuracy, and discretionShows up reliably, professionally, and ready to support the teamCore Responsibilities
Serve as the primary point of contact for patients and visitorsManage patient arrival and departure processes with accuracy and compassionSchedule appointments, testing, and follow-up visits per clinical directionGather, verify, and maintain patient demographic and insurance informationConfirm insurance eligibility and secure authorizations as neededCollect patient financial responsibility, including co-pays and balancesUpload and organize documentation within the electronic medical recordPrepare patient charts in advance to support clinic readinessMaintain clean, orderly, and welcoming patient areasSupport patients who may be anxious or unwell with patience and careTravel regularly to clinic locations within an approximate one-hour drive radiusWe Are Looking for Someone Who
Is naturally personable, composed, and respectfulTakes ownership of their role and holds themselves accountableCommunicates clearly and professionally with patients and coworkersMaintains a polished appearance and calm demeanorAdapts well to change and stays focused under pressureWants to grow personally and professionally within a team environmentMinimum Requirements
Associate degree or higher requiredAt least one year of customer service or patient-facing experienceAbility to travel consistently to nearby clinic locationsSuccessful completion of a Level 2 background screening as required by AHCA. https://ahca.myflorida.com/Preferred Qualifications:
Experience in a medical, dental, or healthcare settingAssociate degree or higherBilingual skillsSkills That Matter Most
Strong interpersonal and communication skillsHigh attention to detail and organizationSound judgment and problem-solving abilityComfort working independently and as part of a teamCommitment to patient privacy and HIPAA compliancePhysical & Work Environment
This role requires extended periods of sitting at a workstation, frequent computer and phone use, and occasional standing, walking, bending, and lifting up to 15 pounds. The environment is a busy clinical setting with regular patient interaction, moderate noise, and frequent interruptions. Reasonable accommodations will be made in accordance with applicable law.
Equal Employment Opportunity
We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
Note: This description outlines the general scope of the position and may be adjusted as operational needs evolve.
Love Working With People? Turn Your Customer Service Skills Into a Healthcare Career.
Ophthalmic Technician (Healthcare / Clinical)
Full Time | On-Site | Travel to Satellite Clinics
No prior ophthalmology experience required – training provided!
Why Work with Us
At Retina Specialty Institute and Southern Eye Group, our mission is simple but powerful: improving lives by saving sight. We deliver patient-centered care, combining advanced technology and clinical expertise with genuine compassion. We believe our people are our greatest strength and strive to create an environment where team members feel supported and can grow. Together, we make a difference every day.
About the Role
The Ophthalmic Technician works closely with physicians to help care for patients with eye conditions. In this role, you will prepare patients for exams, perform eye testing, assist during procedures, and document information in the Electronic Medical Record (EMR). You’ll play an important role in helping patients feel comfortable, informed, and cared for during their visit while helping the clinic run smoothly during busy schedules.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent service. No ophthalmology or medical experience is required; we provide training and support to help new team members succeed!
Experienced and certified technicians should take on more advanced responsibilities, while entry-level team members will receive training and mentorship to grow in the role.
What You’ll Do
Prepare patients for eye exams and treatments by escorting them to rooms and explaining next stepsTake patient medical histories and perform eye testing Administer eye drops and other medications under direction by the physicianPerform specialized eye testing such as eye pressure measurements, visual fields, and OCT imagingAccurately document patient information and test results in the Electronic Medical Record (EMR)Assist physicians during examinations, laser procedures, and minor surgical proceduresPrepare and sanitize exam rooms, instruments, and equipment before clinic and between patientsEducate patients on follow-up care, medications, and instructions provided by the physicianAnswer phone calls about patient care questions, symptoms, or prescription requestsWhat We’re Looking For
High school diploma or equivalent required; Associate’s degree or higher preferredAt least one year customer-service experience working in a fast-paced environment, such as restaurants, retail, hospitality, or healthcare (healthcare experience not required)Willingness and ability to travel regularly to satellite clinic locationsOphthalmology or optometry practice experience is a plus, but not requiredSkills That Help You Succeed
Professional demeanor with strong interpersonal and communication skillsDemonstrated ability to maintain accuracy, consistency, and attention to detailComfort using technology and learning electronic healthcare systems, including EMR/EHR Familiarity with medical terminology, clinical procedures, diagnostic testing, and infection control (training provided)Strong organizational and prioritization skills to support smooth and efficient clinic flows Ability to remain calm, professional, and effective in fast-paced or high-pressure environmentsAbility to work independently while also collaborating effectively within a teamCommitment to patient confidentiality and compliance with HIPAA and company policiesOpenness to change and innovation, with the ability to learn, adapt to, and support evolution in a growing organizationReady to Make a Difference?
If you enjoy working with people, want to learn new skills, and are interested in growing a career in healthcare, we encourage you to apply. Apply today and help us continue improving lives by saving sight!
Offered Benefits:
Competitive compensation commensurate with experience.Health, dental, and vision insurance.Life insurance, disability coverage, and ancillary benefits.401(k) eligibility with company match.Paid time off and paid holidays.Opportunities for professional development and certification.Supportive, team-oriented work environment with engaged, accessible leadership.Provider Registration:
Retina Specialty Institute is registered with the Florida Agency for Health Care Administration (AHCA). For information on our provider status, visit the Florida Practitioner’s Database: https://info.flclearinghouse.com.
Equal Opportunity Employer:
Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment. We comply with all applicable laws prohibiting discrimination against employees and applicants based on protected characteristics.
Physical Requirements and Work Environment:
The physical requirements described are representative of those required to perform the essential functions of this position. The work environment characteristics reflect the conditions under which those functions are performed. Reasonable accommodations for individuals with disabilities may be made in accordance with applicable law, provided such accommodations do not impose an undue hardship on the Company. The examples listed below are representative and not intended to be all-inclusive.
The essential functions of this position require frequent standing, walking, bending, with occasional sitting. The role may require lifting or carrying up to 50 pounds and assisting patients. Manual dexterity and visual acuity sufficient to operate equipment and document patient information are required. Work is performed in a climate-controlled medical office environment with moderate noise levels, frequent interruptions and interactions, and a fast-paced clinical workflow. Regular travel to satellite clinic locations may be required.
Other Duties:
This job description provides an overview and is not intended to be exhaustive. Duties and responsibilities may change over time to meet organizational needs, with or without prior notice.
Love Working With People? Turn Your Customer Service Skills Into a Healthcare Career.
Ophthalmic Technician (Healthcare / Clinical)
Full Time | On-Site | Travel to Satellite Clinics
No prior ophthalmology experience required – training provided!
Why Work with Us
At Retina Specialty Institute and Southern Eye Group, our mission is simple but powerful: improving lives by saving sight. We deliver patient-centered care, combining advanced technology and clinical expertise with genuine compassion. We believe our people are our greatest strength and strive to create an environment where team members feel supported and can grow. Together, we make a difference every day.
About the Role
The Ophthalmic Technician works closely with physicians to help care for patients with eye conditions. In this role, you will prepare patients for exams, perform eye testing, assist during procedures, and document information in the Electronic Medical Record (EMR). You’ll play an important role in helping patients feel comfortable, informed, and cared for during their visit while helping the clinic run smoothly during busy schedules.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent service. No ophthalmology or medical experience is required; we provide training and support to help new team members succeed!
Experienced and certified technicians should take on more advanced responsibilities, while entry-level team members will receive training and mentorship to grow in the role.
What You’ll Do
Prepare patients for eye exams and treatments by escorting them to rooms and explaining next stepsTake patient medical histories and perform eye testing Administer eye drops and other medications under direction by the physicianPerform specialized eye testing such as eye pressure measurements, visual fields, and OCT imagingAccurately document patient information and test results in the Electronic Medical Record (EMR)Assist physicians during examinations, laser procedures, and minor surgical proceduresPrepare and sanitize exam rooms, instruments, and equipment before clinic and between patientsEducate patients on follow-up care, medications, and instructions provided by the physicianAnswer phone calls about patient care questions, symptoms, or prescription requestsWhat We’re Looking For
High school diploma or equivalent required; Associate’s degree or higher preferredAt least one year customer-service experience working in a fast-paced environment, such as restaurants, retail, hospitality, or healthcare (healthcare experience not required)Willingness and ability to travel regularly to satellite clinic locationsOphthalmology or optometry practice experience is a plus, but not requiredSkills That Help You Succeed
Professional demeanor with strong interpersonal and communication skillsDemonstrated ability to maintain accuracy, consistency, and attention to detailComfort using technology and learning electronic healthcare systems, including EMR/EHR Familiarity with medical terminology, clinical procedures, diagnostic testing, and infection control (training provided)Strong organizational and prioritization skills to support smooth and efficient clinic flows Ability to remain calm, professional, and effective in fast-paced or high-pressure environmentsAbility to work independently while also collaborating effectively within a teamCommitment to patient confidentiality and compliance with HIPAA and company policiesOpenness to change and innovation, with the ability to learn, adapt to, and support evolution in a growing organizationReady to Make a Difference?
If you enjoy working with people, want to learn new skills, and are interested in growing a career in healthcare, we encourage you to apply. Apply today and help us continue improving lives by saving sight!
Offered Benefits:
Competitive compensation commensurate with experience.Health, dental, and vision insurance.Life insurance, disability coverage, and ancillary benefits.401(k) eligibility with company match.Paid time off and paid holidays.Opportunities for professional development and certification.Supportive, team-oriented work environment with engaged, accessible leadership.Provider Registration:
Retina Specialty Institute is registered with the Florida Agency for Health Care Administration (AHCA). For information on our provider status, visit the Florida Practitioner’s Database: https://info.flclearinghouse.com.
Equal Opportunity Employer:
Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment. We comply with all applicable laws prohibiting discrimination against employees and applicants based on protected characteristics.
Physical Requirements and Work Environment:
The physical requirements described are representative of those required to perform the essential functions of this position. The work environment characteristics reflect the conditions under which those functions are performed. Reasonable accommodations for individuals with disabilities may be made in accordance with applicable law, provided such accommodations do not impose an undue hardship on the Company. The examples listed below are representative and not intended to be all-inclusive.
The essential functions of this position require frequent standing, walking, bending, with occasional sitting. The role may require lifting or carrying up to 50 pounds and assisting patients. Manual dexterity and visual acuity sufficient to operate equipment and document patient information are required. Work is performed in a climate-controlled medical office environment with moderate noise levels, frequent interruptions and interactions, and a fast-paced clinical workflow. Regular travel to satellite clinic locations may be required.
Other Duties:
This job description provides an overview and is not intended to be exhaustive. Duties and responsibilities may change over time to meet organizational needs, with or without prior notice.
