Summary: The Desktop Support Technician will be responsible for assisting with the support, management, and maintenance of all technology. The responsibilities include, but are not limited to, hardware and software support, inventory management, network troubleshooting, and user account management. The candidate should display a high level of communication, professionalism, and desire to contribute to the growing technical demands of Retail Tech.
Pay Range: $18-$24 per hour
Essential Job Duties
Provide support to office and remote users while educating them in non-technical terms.Troubleshoot hardware, software and network issues.Repair, upgrade, and install workstations, phones, monitors, etc.Create and manage user accounts for all required applications and systems.Write configuration and knowledge documents to build on standard processes and procedures.Manage all inventory.Report daily or weekly to the IT Manager with task and project updates, as needed.Communicate effectively with end users and other management.Participate in meetings for technology planning, updates, etc.With roughly 200+ end users across the country, the role requires limited travel to remote offices nearby, as well as in-office and remote-based support.Responsible for upholding and complying with information and information systems security policies and procedures, as defined by the manager of technology and security.Other duties as assigned.Supervisory Accountability: The position has no supervisory responsibilities.
Required Skills/Abilities:
o Advanced knowledge of Windows operating systems, including administration and troubleshooting
o Intermediate level understanding of iOS and MacOS devices
o Intermediate level understanding of Linux distributions
o Working knowledge of network devices, protocols, and services
o Advanced knowledge of Office 365 services and applications
o Working knowledge of computer repair and maintenance
o Ability to type at least 70 wpm
Critical thinker
Organized
Excellent verbal and written communication
Personable and professional
Ability to teach end users in non-technical terms
Ability to manage tasks by priority and time constraints
Interested in details and processes
Tends to take notes and ask questions, displaying active engagement
Reliable attendance
Education and Experience:
· At least 2 years of related technical experience
· At least an Associate degree in technology-related studies
· Valid driver’s license and dependable transportation
· Network + and A+ certifications preferred
Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job). The position is about 50/50 sitting and walking. The employee is frequently required to sit for long periods of time and work on a computer. Must be able to lift up to 20 lbs. at a time.
Work Environment:This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets.
Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday from 8 am – 5 pm. Additional time may be needed during evening and week-end hours to support business initiatives.
Travel:Local travel between locations may occasionally be required.
Benefits: Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.
Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYER
and participates in E-Verify upon employment
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