Position Summary
Resource Point of Sale, Staging and Implementation Technician is responsible for the efficient and effective execution of all customer hardware and software implementation. This position entails collaborating with customer facing teams to set schedules, troubleshoot hardware or software discrepancies while meeting customer expectations for accuracy.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Manage and coordinate customer on-boarding, upgrades, and installation for point of sale softwareComplete process requires collaboration with RPOS sales, technical and projects teamsCollaborates with customers to build, configure, and implement point of sale (POS) softwarePerform customer specific menu and database builds POS softwareUse and maintain provided staging documentation to ensure all hardware & software testing and setup is done correctly and per customer specificationsCollaborates, plans, and executes hardware, software, and application project roll-outsResponsible to perform all work in accordance with RPOS best practices and make suggestions to ensure said practices meet customer expectations ad industry standards.Adherence to staging schedule and customer deadlines to meet RPOS contractual agreementsMaintain constant communication with customer facing teams and team leads to meet all deadlinesDrives continuous improvement projects to better utilize technology and facilities to facilitate successful execution of both the implementation and staging projects.Minimum Qualifications (Knowledge, Skills, and Abilities)
Must have experience with Point of Sale software and/or hardwareGood oral and written communication skillsSelf-directed individual who leads projects and holds strong organizational skillsAnalytical skills with the ability to collect, organize, analyze, and disseminate informationCompany DescriptionEstablished in 2003, ReSource Point of Sale is a leading end-to-end POS solutions provider. We specialize in POS services, support and hardware. We are a rapidly growing company looking to expand our team.