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ResMed
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  • Role Description The primary role of this position is to drive the cat... Read More
    Role Description The primary role of this position is to drive the category strategy and procurement execution for Capital Projects, Assets Read Less
  • Global Revenue CCaaS Senior Product Manager  

    Role Description CCaaS Product Manager with a growth mindset, focused... Read More
    Role Description CCaaS Product Manager with a growth mindset, focused on driving contact center transformation through innovation, stakeholder collaboration, and employee and customer-centric product delivery. We are undergoing global service transformation and are seeking a collaborative, strategic, and execution-focused Global Revenue CCaaS Senior Product Manager to lead the evolution of Resmed’s global contact center technology ecosystem. This role is responsible for defining and driving the product strategy, roadmap, governance, and operational alignment across key platforms including: RingCentral NICE inContact Salesforce Service Cloud RightAnswers Knowledge Management Observe.ai Service Intelligence This senior-level position requires a highly independent leader with deep hands-on expertise in CCaaS technologies and a strong understanding of modern contact center operations. The ideal candidate combines practitioner-level platform knowledge with a growth mindset and the ability to identify innovative, data-driven opportunities that accelerate customer service transformation and operational excellence. The successful candidate will bring demonstrated experience implementing and optimizing CCaaS solutions within complex, enterprise-scale global environments, with particular expertise in NICE inContact. They must be comfortable influencing at all levels of the organization, confidently presenting and defending product strategies, prioritization decisions, and roadmap recommendations to both technical and business stakeholders. This role requires exceptional collaboration and partnership skills, working closely with regional service leaders, business stakeholders, and Global Technology Solutions (GTS) teams to ensure solutions align with enterprise priorities, architectural standards, and evolving customer needs. Given the strong intersection between CRM and CCaaS capabilities, the role will also partner closely with the Global Revenue CRM Product Manager to deliver aligned roadmaps, coordinated delivery sequencing, and seamless customer and agent experiences across all touchpoints. The Global Revenue CCaaS Senior Product Manager is ultimately accountable for the ongoing definition, refinement, communication, and execution of the Global Revenue CCaaS Product Roadmap, ensuring strategic alignment, scalable platform capabilities, and measurable business value across the enterprise. Responsibilities Strategic Leadership Read Less
  • Commercial Analytics Analyst  

    Role Description The Commercial Analytics Analyst acts as a strategic... Read More
    Role Description The Commercial Analytics Analyst acts as a strategic partner to the Commercial organization, enabling revenue growth and sales effectiveness through data driven insights, modern analytics solutions, and advanced BI platforms. This role goes beyond traditional reporting and dashboarding. The analyst is responsible for: Translating complex data into actionable insights. Innovating and designing decision-oriented analytics solutions. Helping Sales teams make better, faster, and more confident decisions. The position serves as a commercial problem solver, combining strong analytical capabilities with business acumen and a solution driven mindset. The role requires close collaboration with Sales, Marketing, Finance, IT, and other cross functional stakeholders to innovate and deliver scalable analytics solutions, improve data quality, and continuously evolve how analytics supports commercial execution. Responsibilities Serve as a senior, trusted commercial intelligence advisor to Sales leadership, owning the translation of complex commercial challenges into scalable analytical solutions and decision support. Deliver executive ready, story-driven insights that clearly communicate what is happening, why it matters, and recommended actions to improve revenue and execution. Provide advanced, data driven recommendations across territory strategy, account prioritization, pipeline health, forecasting accuracy, and performance management. Own the design, development, and continuous evolution of decision-oriented dashboards and analytics solutions embedded into core Sales rhythms. Balance speed, analytical rigor, scalability, and data governance when delivering insights, dashboards, and analytics products. Lead analysis of large, complex, multisource datasets; ensure high standards of data quality, integrity, and consistency across reporting and analytics. Write, optimize, and maintain performance SQL queries; partner with BI and IT teams to influence data models, automation, and analytics architecture. Drive exploration, piloting, and adoption of AI-enabled analytics use cases to enhance insight generation, forecasting, and decision support, while championing responsible AI practices. Act as a senior advisor and enablement leader for Sales teams through hands-on guidance to increase analytics adoption and maturity. Lead and contribute to cross functional initiatives and complex ad hoc analyses, continuously identifying opportunities to automate, standardize, and scale analytics processes. Demonstrated ability to translate complex business questions into advanced analytical approaches and executive ready insights. Deep experience working with large, complex datasets and writing optimized SQL queries. Proven track record of owning and delivering sophisticated analytics solutions using Tableau and/or Power BI. Strong data storytelling, executive communication, and stakeholder influence skills. Ability to independently manage multiple high impact initiatives while maintaining focus on business outcomes. Strong understanding of sales performance metrics, commercial KPIs, and revenue analytics. Comfort operating in ambiguous environments and providing analytical leadership without complete information. Ability to influence stakeholders and drive alignment without formal authority. Qualifications Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field. 5–8 years of progressive experience in sales analytics, business intelligence, or commercial performance roles. Demonstrated ownership of complex analytics solutions from problem framing through delivery and adoption. MBA or advanced degree preferred, but not required. Experience in medical devices, healthcare, regulated industries, and/or high-tech environments strongly preferred. Advanced SQL expertise (Microsoft SQL Server or equivalent). Advanced proficiency with Tableau, Power BI, or comparable BI platforms. Strong Microsoft Excel and PowerPoint skills for executive-level analysis and storytelling. Experience leveraging AI-enabled analytics capabilities to enhance insight generation and efficiency. Familiarity with modern cloud analytics stacks, including Snowflake and transformation frameworks such as DBT, to support scalable analytics engineering and data quality. Exposure to Python or comparable analytical programming tools to support exploratory analysis, automation, or advanced insights (preferred). Strong command of statistical analysis, analytical reasoning, and quantitative methods. Ability to apply percentages, ratios, trends, and performance metrics to complex commercial and sales analytics scenarios. Capability to assess variability, drivers, and impacts within large datasets to inform strategic decisions. Benefits Comprehensive medical, vision, dental, and life insurance. AD Read Less
  • Advanced Professional Services Consultant  

    - Gwinnett County
    Advanced Professional Services Consultant We're looking for an Advance... Read More
    Advanced Professional Services Consultant We're looking for an Advanced Professional Services Consultant to lead the successful delivery of Brightree's HME/DME solutions. In this role, you'll manage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations. You'll collaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you'll troubleshoot issues, manage escalations, and provide ongoing feedback to improve the product experience. This is a great opportunity for someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions. Responsibilities Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of all project related activities including consulting, system configuration, training, training materials development and team/customer communications. Provide remote implementation and training services related to Brightree HME/DME implementations. Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality. Provide status updates to management using standard reporting tools. Facilitate and conduct group trainings Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials as required for product updates. Manage customer escalations through appropriate Brightree channels. Analyze, troubleshoot, document, and solve software issues reported by customers. Track and report product defects to Support for appropriate resolution. Successfully transition live customers to standard support processes. Provide feedback to Product Management and Development regarding product enhancements. Qualifications and Experience Knowledge of software implementations, system workflows, and implementation of best practices. 2+ years' experience implementing, project managing or training on healthcare software systems. Experience implementing and/or training on Brightree applications. 1 + years of experience training users on HME/DME applications. 1+ years of experience implementing forms-based software. Familiarity with Software as a Service (SaaS) application and performance criteria. Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues. Some experience developing training materials and product reference documentation for healthcare software. Leadership skills including the ability to manage customer expectations and drive project results. Experience training software users in a highly diversified environment. Ability to travel up to 30% Preferred We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD Read Less

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