SCOPE & PURPOSE
Under the daily direction of the Executive Team, the Regional Director is responsible for the overall aspects of the community operations.
Pay Range - $120,000 to $135,000 Annual
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Participates as an active and contributing member of the Senior Management Group and other sub-groups as appropriate.Maintains a constructive and highly interactive relationship with the other departments to maximize portfolio value and streamline reporting, including but not limited to:Asset Management – which acts as the “quarterback” calling the plays and coordinating team members on the assets as directed by the Strategic Business Plan;Creative and Leasing as these departments work to drive revenue and differentiate Company assets;Risk Management on insurance, crisis preparedness and crisis avoidance matters;Legal Department on employment and other legal matters at the property level;Fund Accounting on reporting and cash flow issues;Accounting on budgeting, monthly and annual reporting, reforecasts, etc.;Human Resources on employment related issues.All other duties assigned.TRAINING
• Provides orientation and initial training of property managers.
• Trains property managers on Company policies and procedures, Best Practices.
• Ensures that all employee training needs are assessed, and necessary training programs are designed and implemented to meet staff requirements.
• Evaluates and approves any outside training for property managers.
PERFORMANCE MANAGEMENT
• Be aware of all material property management issues.
• Through continuous periodic property visits/property inspections and quarterly review meetings, assesses and communicates property manager performance against Strategic Business Plan goals.
• In accordance with Company’s policies, reviews all established goals and objectives with property managers in a timely manner.
• Evaluates property managers, counsels and recommends areas for improvement.
• Makes annual salary recommendations based on overall performance ratings for property managers, and reviews and approves property managers’ salary recommendations for the management office staff.
COMMUNICATIONS
• Effectively communicates in both verbal and written format.
• Conveys essential information concisely and in a timely manner throughout the organization, as appropriate.
• Facilitates clear and concise communication by property managers directly to asset management and senior management, and vice versa.
• As appropriate, assists and supports firm marketing efforts and asset managers and senior managers in effectively communicating with Company’s current and prospective partners/tenants.
ACQUISITIONS
• Assists the acquisitions team in coordinating functions involving the purchase of properties as follows:
• Attend Monday Acquisition Pipeline and Asset Management meeting;
• New deal review includes:
• Provide “reality check” on pro formas with a focus on expense items
• Provide feedback on important due diligence items;
• Where it is anticipated Company will manage the asset, determine appropriate resource and staffing allocation and timelines for the asset, along with a projected Company P&L for the asset.
• Travel as needed during acquisitions due diligence to see proposed assets and interview potential new Company employees and/or third-party managers, depending upon path to be taken.
RESOURCE TO PROPERTY MANAGERS
Real Estate Expertise
• Supports the property managers and creative/leasing professionals in the accomplishment of their goals and objectives though the application of proven real estate expertise.
• Provides continuing training to the property managers by sharing this real estate knowledge.
• Supports and assists property managers in negotiating significant leases, major service contracts, and solving property operating issues.
Tenant Relations
• Coordinate and implement annual tenant surveys and evaluate the results.
• In addition, maintains relationships with key tenants.
Leasing & Marketing
• Through the Strategic Business Plan process, supports the asset manager and property managers in the development of specific leasing and marketing plans for each property.
• Coordinates property managers’ involvement with local brokerage community and maintains appropriate contacts with key regional brokerage managers.
Property Renovation and Redevelopment
• Supports the asset managers, development managers, and property managers in the assessment of potential value-added renovations and/or redevelopment.
• Recommends appropriate value enhancement strategies as appropriate.
• As needed, works with the Creative/Development managers in the development and execution of property renovation programs.
• As appropriate, assists the Creative/Development managers in the establishment of project parameters, design scope, and capital authorization approvals.
• Ensures that appropriate fiscal controls for capital expenditure projects are followed.
• Utilization (Highest and Best Use)
• Supports the asset managers, development managers, and property managers in the assessment of each property’s current position in the marketplace and in developing value enhancement strategies based upon these assessments.
• Ensures that these strategies are appropriately communicated to the asset manager and are integrated into the Strategic Business Plan process.
OPERATIONS
Administration
• Effectively manages and leads property managers.
• Ensures that all property management offices are properly staffed and operated effectively in accordance with Company standards.
• Works closely with property management administration professionals in the implementation of Company’s policies and procedures, Best Practices.
• As appropriate, approves disbursements that exceed the property managers’ approval authority.
• Ensures regulatory and local law compliance.
Budget/Fiscal
• Reviews and approves the annual budgets for the property management offices and individual properties prior to submission to asset managers for fiscal approval.
• Monitors the property managers’ performance relative to the Strategic Business Plan strategies and the related budgeted goals and objectives.
• Supports the property managers in their efforts to manage operating expenses and major delinquency problems.
• Responsible for each property manager receiving the proper level of accounting services from the Company accounting group.
• Work closely with Company Accounting to ensure all reporting is done on a timely basis.
• Be involved in the fall and spring reforecast (budgets) process, ensuring timelines are met and accuracy and standardization in reporting, as outlined in the Company Best Practices.
All other duties as assigned.
Qualifications
Minimum 5 years' property management experienceMinimum of 5 years' Tax Credit/Section 8/HOME experienceStrong experience with Boston Post Strong supervisory skillsPortfolio Management overseeing multiple propertiesCommunity Association Certifications preferredExcellent communication skillsAnalytical and problem-solving skillsStrong knowledge of financial statements and budgeting Tax Credit ExperienceProficient in Microsoft OfficeThis position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #zr
Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.SCOPE & PURPOSE
Under the daily direction of the Property Manager, the Assistant Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Assists in the training of all property staff.Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.Responsible for the office being kept in a neat and clean condition.Evaluates staff performance, including the completion of annual performance reviews.Counsels underperforming staff, and provides critical feedback to improve performance.Prepares, approves, and submits timesheets and payroll adjustments.Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing.Has a working knowledge of all affordable regulatory forms and documents.Submits accurate and complete reports as specified on Residential One’s time table.Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.Responsible for in-house file audits on a semi-annual basis.Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property.Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately.Responsible for the preparation of the Reserve Funds Replacements (RFR).Others duties as assigned.Physical Requirements
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
Read LessSCOPE & PURPOSE
Under the daily direction of the Property Manager, the Assistant Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Assists in the training of all property staff.Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.Responsible for the office being kept in a neat and clean condition.Evaluates staff performance, including the completion of annual performance reviews.Counsels underperforming staff, and provides critical feedback to improve performance.Prepares, approves, and submits timesheets and payroll adjustments.Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing.Has a working knowledge of all affordable regulatory forms and documents.Submits accurate and complete reports as specified on Residential One’s time table.Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.Responsible for in-house file audits on a semi-annual basis.Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property.Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately.Responsible for the preparation of the Reserve Funds Replacements (RFR).Others duties as assigned.Physical Requirements
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.SCOPE & PURPOSE
Under the daily direction of the Maintenance Supervisor (if applicable) or Site Maintenance Technician, the Porter is responsible for the overall custodial maintenance of the physical plant. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Replace broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, and locks.Paint, interior and exterior.Perform custodial work including, but not limited to: sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas.Assist in grounds work.Periodically inspect all units, buildings and common areas, performing light repairs (except where a licensed electrician is required), and janitorial assistance, as needed.Working knowledge pertaining to water and gas meter cutoffs, all apartment and fixture cutoffs, sewer clan outs, and post map of same. (Except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Ensuring that storage areas and entrances are locked, and adequate lighting in those areas are maintained.Snow removal may include, but not limited to: snow removal may require on call duties, as well as overtime.A willingness to be on call for emergency services, as needed.Assist with apartment make readies IE: clean, perform light maintenance (when approved by your supervisor), painting, etc.Other duties as assigned.Qualifications
Two years prior porter experience.Possession of current drivers license.High school diploma or equivalent.Familiarity and concern for work-safety program.Willingness to work in other areas, i.e., gardening, painting, maintenance, etc.Physical Demands
Ability to continuously stand or walk.Ability to bend, squat, climb stairs, and life frequently.Ability to lift up to 25 pounds consistently, and up to 50 pounds occasionally.
This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to
discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
JOB TITLE – Front Desk Assistant
SCOPE & PURPOSE
Under the daily direction of the Property Manager, the Front Desk Assistant will assist with the day-to-day operation of the property.
Pay Range - $16 to $18
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
• Provide exceptional customer service to incoming guests and visitors.
• Maintain constant surveillance of the building.
• Enforce rules and regulations set forward by the property.
• Sign in and sign out guests and visitors.
• Assure all persons entering the building are authorized to do so.
• Write reports for incidents or irregularities or unusual occurrences.
• Walk the inside property1st to the 6th floor on schedule.
• Take necessary action in case of an emergency.
• Other duties as assigned.
Qualifications
• Must have excellent verbal and written communication skills.
• Must have impeccable customer service skills and experience.
• As this position may entail being the first point of contact for current and prospective residence, must be personable, friendly, inviting, understanding, patient, and kind.
This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
JOB TITLE – Senior Property Manager
SCOPE & PURPOSE
Under the daily direction of the Regional Director (if applicable) or Vice President, the Senior Property Manager is responsible for the overall aspects of the community operations. With emphasis on optimizing revenue and, preserving assets for multiple properties, creating and enforcing policy for efficiency in operations, developing team members and creating a positive work environment. The Senior Property Manager may be asked to perform other duties as assigned, as per their Regional Director.
Pay Range - $85,000 to $90,000 Annual
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Reports directly to the Regional Director and is responsible for keeping them informed of all daily performance of the property.Provides support and direction to the Property Manager and training of all property staff.Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.Attends monthly owners meetings and prepares the agendaIs responsible for responding to all owner request in the timely manner.Responsible for the office being kept in a clean, neat and professional condition ensuring all property signs, posting and laws for employment and residential are displayed in accordance to the company’s policy.Evaluates staff performance, including the completion of annual performance reviews.Provides direction, goals and support the staff.Counsels underperforming staff and provides critical feedback to improve performance.Prepares, approves, and submits timesheets and payroll adjustments.Assists the Regional Director in the selection of community staff and assumes primary responsibility for the preliminary interviewing.Has a working knowledge of all affordable regulatory forms and documents.Submits accurate and complete reports as specified on Residential One’s timetable to include owners report.Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.Responsible for in-house file audits on a semi-annual basis.Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.Responsible for all community staff attending mandatory trainings, as well as other trainings, to promote successful operations of the propertyUnderstands Boston Post software, and the paperless workflow process, in order to operate efficiently and accurately and reasonably ensures the accuracy of the information. Responsible for the preparation of the Reserve Funds Replacements (RFR).Other duties as assigned
Qualifications
Physical Requirements
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.JOB TITLE – Senior Property Manager
SCOPE & PURPOSE
Under the daily direction of the Regional Director (if applicable) or Vice President, the Senior Property Manager is responsible for the overall aspects of the community operations. With emphasis on optimizing revenue and, preserving assets for multiple properties, creating and enforcing policy for efficiency in operations, developing team members and creating a positive work environment. The Senior Property Manager may be asked to perform other duties as assigned, as per their Regional Director.
Pay Range - $85,000 to $90,000 Annual
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Reports directly to the Regional Director and is responsible for keeping them informed of all daily performance of the property.Provides support and direction to the Property Manager and training of all property staff.Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.Attends monthly owners meetings and prepares the agendaIs responsible for responding to all owner request in the timely manner.Responsible for the office being kept in a clean, neat and professional condition ensuring all property signs, posting and laws for employment and residential are displayed in accordance to the company’s policy.Evaluates staff performance, including the completion of annual performance reviews.Provides direction, goals and support the staff.Counsels underperforming staff and provides critical feedback to improve performance.Prepares, approves, and submits timesheets and payroll adjustments.Assists the Regional Director in the selection of community staff and assumes primary responsibility for the preliminary interviewing.Has a working knowledge of all affordable regulatory forms and documents.Submits accurate and complete reports as specified on Residential One’s timetable to include owners report.Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.Responsible for in-house file audits on a semi-annual basis.Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.Responsible for all community staff attending mandatory trainings, as well as other trainings, to promote successful operations of the propertyUnderstands Boston Post software, and the paperless workflow process, in order to operate efficiently and accurately and reasonably ensures the accuracy of the information. Responsible for the preparation of the Reserve Funds Replacements (RFR).Other duties as assigned
Qualifications
Physical Requirements
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.SCOPE & PURPOSE
Under the daily direction of the Maintenance Supervisor (if applicable) or Site Maintenance Technician, the Porter is responsible for the overall custodial maintenance of the physical plant. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Replace broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, and locks.Paint, interior and exterior.Perform custodial work including, but not limited to: sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas.Assist in grounds work.Periodically inspect all units, buildings and common areas, performing light repairs (except where a licensed electrician is required), and janitorial assistance, as needed.Working knowledge pertaining to water and gas meter cutoffs, all apartment and fixture cutoffs, sewer clan outs, and post map of same. (Except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Ensuring that storage areas and entrances are locked, and adequate lighting in those areas are maintained.Snow removal may include, but not limited to: snow removal may require on call duties, as well as overtime.A willingness to be on call for emergency services, as needed.Assist with apartment make readies IE: clean, perform light maintenance (when approved by your supervisor), painting, etc.Other duties as assigned.Qualifications
Two years prior porter experience.Possession of current drivers license.High school diploma or equivalent.Familiarity and concern for work-safety program.Willingness to work in other areas, i.e., gardening, painting, maintenance, etc.Physical Demands
Ability to continuously stand or walk.Ability to bend, squat, climb stairs, and life frequently.Ability to lift up to 25 pounds consistently, and up to 50 pounds occasionally.
This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to
discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
JOB TITLE – Porter
SCOPE & PURPOSE
Under the daily direction of the Maintenance Supervisor (if applicable) or Site Maintenance Technician, the Porter is responsible for the overall custodial maintenance of the physical plant. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.
Monday - Friday, 20 hours per week.
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
Replace broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, and locks.Paint, interior and exterior.Perform custodial work including, but not limited to: sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas.Assist in grounds work.Periodically inspect all units, buildings and common areas, performing light repairs (except where a licensed electrician is required), and janitorial assistance, as needed.Working knowledge pertaining to water and gas meter cutoffs, all apartment and fixture cutoffs, sewer clan outs, and post map of same. (Except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Ensuring that storage areas and entrances are locked, and adequate lighting in those areas are maintained.Snow removal may include, but not limited to: snow removal may require on call duties, as well as overtime.A willingness to be on call for emergency services, as needed.Assist with apartment make readies IE: clean, perform light maintenance (when approved by your supervisor), painting, etc.Other duties as assigned.Qualifications
Two years’ prior porter experience.Possession of current driver’s license.High school diploma or equivalent.Familiarity and concern for work-safety program.Willingness to work in other areas, i.e., gardening, painting, maintenance, etc.Physical Demands
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.JOB TITLE – Front Desk Assistant
SCOPE & PURPOSE
Under the daily direction of the Property Manager, the Front Desk Assistant will assist with the day-to-day operation of the property.
Pay Range - $16 to $18
Duties & Responsibilities
Duties & responsibilities may include, but not limited to:
• Provide exceptional customer service to incoming guests and visitors.
• Maintain constant surveillance of the building.
• Enforce rules and regulations set forward by the property.
• Sign in and sign out guests and visitors.
• Assure all persons entering the building are authorized to do so.
• Write reports for incidents or irregularities or unusual occurrences.
• Walk the inside property1st to the 6th floor on schedule.
• Take necessary action in case of an emergency.
• Other duties as assigned.
Qualifications
• Must have excellent verbal and written communication skills.
• Must have impeccable customer service skills and experience.
• As this position may entail being the first point of contact for current and prospective residence, must be personable, friendly, inviting, understanding, patient, and kind.
This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.
Equal Opportunity/Affirmative Action Statement
It is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). #ZR
