Job DescriptionJob DescriptionJOB TITLE – Property ManagerSCOPE & PURPOSEUnder the daily direction of the Regional Director (if applicable) or Vice President, the Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Assists in the training of all property staff.Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.Responsible for the office being kept in a neat and clean condition.Evaluates staff performance, including the completion of annual performance reviews.Counsels underperforming staff, and provides critical feedback to improve performance.Prepares, approves, and submits timesheets and payroll adjustments.Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing.Has a working knowledge of all affordable regulatory forms and documents.Submits accurate and complete reports as specified on Residential One’s time table.Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.Responsible for in-house file audits on a semi-annual basis.Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property.Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately.Responsible for the preparation of the Reserve Funds Replacements (RFR).Other duties as assigned
OCCUPANCYSupervises all the leasing activities.Creates goals for the community staff to maintaining 100% occupancy through curb appeal, service, and retention strategies.Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan.Notifies the residents in writing of all issues effecting their tenancy.Maintains vacancy information as required by Residential One, the owners, and monitoring agencies.Ensures that all move-in certifications will be completed and sent to U.S. Housing in a timely manner. The re-certifications will be completed and sent to the compliance department 90 days before the effective re-certification date.Supervise and assist in maintaining a current and accurate waitlist.All certification corrections are to be completed and re-sent within 48-72 hours after notification of deficiencies.Oversee the re-certification process, and assist with the 60/90/120-day notices, as needed.Increase letters must be sent 30 days in advance of the effective date of the increase, or what is applicable for the jurisdiction.Screens and reviews all applications in a timely manner.Must be able to calculate the income and assets in compliance with Residential One and industry standards.Responsible for putting together and pre-auditing the first year investor lease-ups files, and may any corrections, if needed.Supervises, assists, and reviews the lease orientations and signings, and submits relevant documentation to the U.S. Housing for final approval.Needs to stay current on the rules and guidelines of the affordable house that applies to their community.Oversees the property tours, showing vacant units, and marketing property amenities.Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections), and the successful completion of the process within 24 hours of the action.Completes semi-annual apartment/townhome and quarterly exterior/interior inspections.Responsible for making sure that the correct set-asides, rent, and income limits are being utilized.Supervises, assists, and reviews the certification process. Ensures timely and accurate certifications for both annual and interim.Supervises and assists the community staff in preparing for all inspections and audits.Remains current on, and compliant with, the policies and laws affecting the marketing and leasing community.Files court documents for eviction and attends scheduled court hearings.Responsible for the accurate and timely affordable year-end and/or quarterly reports.Supervises and assists in purging files annually, if applicable.
FINANCESAchieves financial stability through cost reduction and implementing systems to maintain 0% delinquency.Files delinquent rent monthly, and follows up with collecting the rent or evicting the household.Completes security deposit administration, including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns within twenty-one (21) days of the vacancy.Responsible for making daily rent and/or deposits to the bank, and keeps accurate files on all related documentation.Ensures that the Boston Post batches matches the bank scans and/or bank deposits.Utilizes the rental policy for rent collection procedures, including following up with delinquent accounts daily, as well as sending notices for prepaid accounts.Prepares the annual operating budget, and works with the Regional Director to maintain budgetary guidelines, as well as being able to explain, in writing, the monthly variances.Maintains familiarity with all procedures and requirements of AP and AR.
MAINTENANCEResponsible for the operations and purchases of the maintenance departmentSolicit and review bids for contract work before submitting to the Regional Director for approval.Responsible for contract work being completed in the community.Assists the maintenance department with understanding the budgetary restraints and how to effectively use the budget to run the maintenance department.Maintains a strict adherence to the purchase order/invoices process.Oversees and reviews the inventory control system.Ensures that the preventative maintenance schedule is being completed in the time allotted.Oversees the daily property inspection and clean-up (curb appeal).Responsible for ensuring that the work orders are being completed in a timely manner.All other duties as assigned.
QualificationsHigh school diploma/GED required (Bachelor’s degree preferred).3+ years’ experience in residential leasing or property management.2+ years’ experience working with LIHTC/Section 8 property management.Excellent communication and time management skills.Well-developed customer service and sales skills.Physical RequirementsInvolves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Maintenance SupervisorSCOPE & PURPOSEUnder the daily direction of the Property Manager, the Maintenance Supervisor is responsible for the overall maintenance of the physical property, as well as overseeing the maintenance staff. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Supervisor Responsibilities:Ensuring that all maintenance activities in a facility are appropriately carried out by someone who has the proper training and or licenses required to complete specific tasks.Maintaining and upholding the quality and standards of an organization.Keeping a record of all maintenance and service activities conducted and maintaining a cycle of the same.Ensuring proper working shifts of employees.Recruiting maintenance staff and evaluating their performances.Interacting with other departments to ensure the proper functioning of all systems in a facility.Complying with all safety norms and regulations set by the industry.Delegating work to subordinates and ensuring the timely completion of the same.Filing purchase orders and other documentations for the procurement of spare and replacement parts.All other duties that may be assigned.Maintenance Responsibilities:Participate in all maintenance projects.Perform light electrical repairs on items such as fixtures, switches, outlets, etc.Perform light plumbing work, such as clearing stoppages, replacing fittings, etc.Repair and/or replace broken glass, tile, carpet, screens, fixtures, appliances, draperies, locks, etc.Painting of the interior and/or exterior of the complex. Painting apartments-spraying, brushing, and rolling. Repair of drywall prior to painting, spackling, and sanding. Removal of wallpaper, if necessary, and replacement of drywall/sheetrock.Perform carpentry work, such as, but not limited to: fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, installation of cabinets, vanities, trim and moldings, etc.Assist in custodial work in common areas, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, removal of bulk trash, as well as other custodial work as assigned.Assist in grounds work, such as, but not limited to: trash picker, cleaning supplies, rakes, weed eater, edger, leaf blower and/or vacuum, lawn mower, multi-purpose tractor and/or cart, ladder, hedge trimmer, snow blower, ice melt spreader, Ventrac, shovels, forklift, pallet jack, etc.Repair concrete, masonry, roof, fencing, when required.Train and/or assist other employees on the overall needs of the property.Be responsible for inventory and/or tools, and utilization of maintenance materials.Assist Management in scheduling apartment inspections.Be responsible for the refurbishing of apartments prior to resident occupancy. Participate and assist in apartment move-in and move-out inspections.Keep accurate records regarding preventative maintenance, work orders, apartment refurbishing, annual inspections, inventories, purchase orders.Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals.Inspect all units, buildings and common areas, performing repairs, and janitorial assistance as required.Have knowledge regarding water and gas meter cut-offs, all apartment and fixture cut-offs, sprinkler systems, sewer clean-outs, and post map of same.Inspect storage areas and entrances are locked and maintained, and adequate lighting in those areas is maintained.Responsible for getting make ready units up for leasing, as per the metric.Responsible for completing work orders in the time frame, as per the metric.Service Requests may include, but not limited to: boiler repair and cleaning, range and hood fan repairs, refrigerator/freezer repairs, items that main the property, such as appliances, walls, fixtures, flooring, plumbing, heat calls, electrical (except where a licensed electrician is required), painting, spackling, drywall repair and/or installation and hole patching. Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Installation and removal of appliances (refrigerators, ranges, heat pumps, etc.) as needed and assigned.Property responsibility may include, but not limited to: service requests such as gutter and downspout, exterior siding, alteration of new or existing systems, road sign installation and repair, road line painting, and pot hole patching.Interior and/or exterior electrical repairs may include, but not limited to: troubleshooting wiring faults, switch and outlet replacement, bulb and fixture replacements, and light and power equipment on the job.Plumbing repairs may include, but not limited to: repair and cleaning of sewer drain lines, clearing blockages in any drain lines, repair and replacement of any kitchen sink, bath lavatory, bathtub, or toilet, and detection and prompt reporting of gas leaks, as required. (except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Snow removal, shoveling, spreading ice melt and other related duties may require on call assignments, as well as overtime.Shop responsibilities may include, but not limited to: keeping maintenance shop in a safe, neat and orderly condition; eliminate potential fire hazards as the need arises, maintaining records as to part quantities and keep note of parts’ availabilities due to discontinuation, shortages, or strikes; maintaining records on prices from company-approved vendors as to obtain the best competitive prices on commonly replaced parts; ensuring that the inventory is accurate.Scheduled through property managers, monitor and work with outside company-approved vendors and coordinate with their schedules.Meet safety requirements and communicate those requirements to management.Other duties as assigned except for duties that are prohibited by law based on licensure requirements.*All maintenance staff is required to respond to every phone call during your scheduled on-call shift no matter what time of day the call is received. In the rare event that there is a catastrophic event, every maintenance technician will be expected to report to the property in order to assist the on-call Maintenance Technician. Some examples of emergency are:No electricityMain line backupsClogged toiletsLeaksFireNo heat, and in some cases, no A/CLocked front doorAny other life, health or safety issue recognized by Management and/or jurisdictional code requirements.Other emergency calls as assignedOther duties as assignedQualificationsApproximately 10 years’ experience in one or more of the following areas:CarpentryLight plumbing workLight electrical workPaintingRefurbishing and cleaningExtensive experience with supervisory responsibilities.One semester of college or equivalent trade-related courses.Familiarity with contract work hours, and Safety Standards Acts, is highly desirable.HVAC Certification.CFC Universal Certification preferred, but not required.Ability to effectively manage time and meet all specified deadlines.Should have good leadership and organizational skills, as well as the ability to motivate team members.Physical DemandsAbility to continuously stand or walk.Ability to bend, squat, climb stairs, and lift frequently.Ability to lift up to 25 pounds consistently, and up to 50 pounds occasionally.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionSCOPE & PURPOSEUnder the daily direction of the Executives, the Operations Financial Analyst will be responsible for gathering pertinent analytics on the entire portfolio, communicating those findings to senior level management to make informed financials decisions. (She)he may be asked to perform other duties as assigned by the Executive Team.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to: As the Financial Operations Analyst, this position is responsible for providing financial analysis, project management and utility data for the portfolio. Analyze financial data trends and make recommendations based upon findings.This position will work closely with Residential One’s Executive team and interact with Regional Directors (RDs), Compliance, Accounting, Human Resources, and onsite team members.Work closely with Regional Directors to review and provide feedback on fiscal and calendar year budgets for the portfolio, prior to final submission to the respective Executive (s).Work closely with Regional Directors and Property Managers to schedule and occasionally lead KPI meetings to review and provide feedback and direction.Conduct random audits in accounting software (BP, Yardi, Nexus, and Sage Intacct) to ensure that rents, invoices, POs, and other data are accurately reflected and processed, and meet with internal customers to discuss recommendations and communicate the appropriate corrective action (s).Monitor, audit and report on LIHTC, PBV and market rate rents to maximize revenue and to assist with tracking annual rent increases.Obtain and summarize accounts receivable data for executive consumption.Monitor trends in portfolio performance and assist the Executive VP with building the necessary reporting to provide insights on multifamily metrics and Key Performance Indicators (KPI’s).Analyze portfolio results and identify gaps in performance for non-performing properties against KPI metrics.Provide quarterly asset level and portfolio level financial and variance analysis to include detailed financial reports, financial statements, and budget analysis. Interpret the data and present findings to Executives. Work closely with Regional Directors and Property Managers to ensure that they can interpret and analyze data and assist with training as necessary.Prepare and maintain cash flow projections and financial models for the portfolio with Regional Directors and Executives.Forecasting and budgeting: Assist in the annual budget development and oversight process, analysis and timely completion. Use historical data, market trends, and economic factors to estimate future revenue, expenses and cash flow.Assist CFO and accounting in creating monthly, quarterly, and annual management reporting packages when needed.Monthly review of utility data and usage for portfolio to work with VP of Facilities and Executives to identify areas of opportunity to realize efficiencies.Assist in the development of portfolio level financial models, reports, graphs, metrics, and other analysis.Work closely with the leadership on special projects.Partner with RDs and Executives to complete stabilization calculations for development milestones with lease up communities for internal use.Communicate effectively with department leaders, site staff and executivesOther duties as assigned.Additional RequirementsMust have demonstrated strong problem-solving skills and quantitative abilities.Demonstrated ability to work collaboratively within a matrixed team environment.Excellent project implementation, organizational and planning skills. Able to work with time sensitive, detail-oriented material and meet multiple deadlines. Has experience managing multiple projects successfully through constantly changing priorities.Has the interpersonal skills and presence to communicate and interact effectively with all constituencies including with all levels of private and public sector officials.Qualifications3-5 years of relevant experience in multi-family management or 5 years of relevant experience at the regional property management level. Some working knowledge of Section 42 (LIHTC) principles and requirements.Bachelor’s Degree with a concentration in Real Estate, Finance, or Business preferredExperience with Yardi & MRI a plus.Strong analytical and quantitative skills with an emphasis in financial analysisUnderstanding of real estate accounting principles and financial reporting procedures with the ability to analyze variancesAble to read, analyze, and interpret complex business documents including partnership agreements, financial reports, contracts, loan documents, and regulatory agreements.Proficiency with Microsoft Office suite. A strong understanding of Excel is a must.Able to work proactively, independently, and as a strategic partner in a team environment.Effective presentation and communication skills, both verbal and writtenStrong ability to communicate effectively, both in oral and written form.Must be articulate with the ability to be persuasive and organized in thought and composition when speaking with others and when formulating emails, memos, and lettersVery organized and detailed orientedAbility to exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutionsAbility to handle pressure, meet deadlines, and set priorities for workloadMust be able to identify and resolve problems in a timely manner and gather and analyze information skillfullyAbility to demonstrate accuracy and thoroughness and monitor own work to ensure qualityMust have self-motivation and discipline to follow up on action items assigned to the management company and meet deadlines.Ability to interpret responsibilities and possess initiative and willingness to assume additional responsibilitiesActively promotes and personally observes safety procedures and uses equipment and materials properlyActs as a team member with all employeesAbility to work effectively with clients, external vendors and customers; consistently exhibits a professional demeanor in dealing with others and works to maintain constructive working relationshipsMust be able to adapt to changes in the work environment; manages competing demands and is able to deal with change, delays, or unexpected events.Ability to travel to and from destinations as necessaryPhysical RequirementsInvolves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Property AccountantSCOPE & PURPOSEUnder the daily direction of the Controller, the Property Accountant is responsible for assisting the accounting and financial reporting for multi-family properties, under the Supervisor’s supervision. (S)he may be asked to perform other duties as assigned, as per their Supervisor and/or Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Preparation of monthly financial information.Analysis of monthly financial statements.Monthly bank reconciliations.Calculation of monthly management fees and other fees.Monthly general ledger account analysis.Research problems under the direction of the immediate supervisor as required.Adhere to policies and procedures, as well as maintain effective internal controls.Work as a team player in evaluating and resolving discrepancies, as needed.Perform additional duties as assigned.
QualificationsBA/BS in Accounting or Business preferred.Knowledge of generally accepted accounting principles.Excellent verbal and written communication, as well as excellent listening skills.Excellent customer service skills and communication.Strong analytical and reasoning skills.Strong organizational skills, and the ability to multi-task efficiently and independently.Strong interpersonal skills, ability to interact and relate effectively, productively, and positively with co-workers.Dependable, punctual, and reliable, with a strong work ethic.Typing and data entry skills.Ability to use a 10-key calculator accurately by touch.Proficiency in Word, Excel, Outlook, and accounting systems.All other duties that may be assigned.Physical RequirementsInvolves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.Ability to lift up to 25 pounds occasionally.
Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Porter
SCOPE & PURPOSEUnder the daily direction of the Maintenance Supervisor (if applicable) or Site Maintenance Technician, the Porter is responsible for the overall custodial maintenance of the physical plant. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Replace broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, and locks.Paint, interior and exterior.Perform custodial work including, but not limited to: sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc., in common areas.Assist in grounds work.Periodically inspect all units, buildings and common areas, performing light repairs (except where a licensed electrician is required), and janitorial assistance, as needed.Working knowledge pertaining to water and gas meter cutoffs, all apartment and fixture cutoffs, sewer clan outs, and post map of same. (Except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Ensuring that storage areas and entrances are locked, and adequate lighting in those areas are maintained.Snow removal may include, but not limited to: snow removal may require on call duties, as well as overtime.A willingness to be on call for emergency services, as needed.Assist with apartment make readies IE: clean, perform light maintenance (when approved by your supervisor), painting, etc.Other duties as assigned.QualificationsTwo years’ prior porter experience.Possession of current driver’s license.High school diploma or equivalent.Familiarity and concern for work-safety program.Willingness to work in other areas, i.e., gardening, painting, maintenance, etc.Physical DemandsAbility to continuously stand or walk.Ability to bend, squat, climb stairs, and life frequently.Ability to lift up to 25 pounds consistently, and up to 50 pounds occasionally.
Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Maintenance SupervisorSCOPE & PURPOSEUnder the daily direction of the Property Manager, the Maintenance Supervisor is responsible for the overall maintenance of the physical property, as well as overseeing the maintenance staff. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Supervisor Responsibilities:Ensuring that all maintenance activities in a facility are appropriately carried out by someone who has the proper training and or licenses required to complete specific tasks.Maintaining and upholding the quality and standards of an organization.Keeping a record of all maintenance and service activities conducted and maintaining a cycle of the same.Ensuring proper working shifts of employees.Recruiting maintenance staff and evaluating their performances.Interacting with other departments to ensure the proper functioning of all systems in a facility.Complying with all safety norms and regulations set by the industry.Delegating work to subordinates and ensuring the timely completion of the same.Filing purchase orders and other documentations for the procurement of spare and replacement parts.All other duties that may be assigned.Maintenance Responsibilities:Participate in all maintenance projects.Perform light electrical repairs on items such as fixtures, switches, outlets, etc.Perform light plumbing work, such as clearing stoppages, replacing fittings, etc.Repair and/or replace broken glass, tile, carpet, screens, fixtures, appliances, draperies, locks, etc.Painting of the interior and/or exterior of the complex. Painting apartments-spraying, brushing, and rolling. Repair of drywall prior to painting, spackling, and sanding. Removal of wallpaper, if necessary, and replacement of drywall/sheetrock.Perform carpentry work, such as, but not limited to: fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, installation of cabinets, vanities, trim and moldings, etc.Assist in custodial work in common areas, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, removal of bulk trash, as well as other custodial work as assigned.Assist in grounds work, such as, but not limited to: trash picker, cleaning supplies, rakes, weed eater, edger, leaf blower and/or vacuum, lawn mower, multi-purpose tractor and/or cart, ladder, hedge trimmer, snow blower, ice melt spreader, Ventrac, shovels, forklift, pallet jack, etc.Repair concrete, masonry, roof, fencing, when required.Train and/or assist other employees on the overall needs of the property.Be responsible for inventory and/or tools, and utilization of maintenance materials.Assist Management in scheduling apartment inspections.Be responsible for the refurbishing of apartments prior to resident occupancy. Participate and assist in apartment move-in and move-out inspections.Keep accurate records regarding preventative maintenance, work orders, apartment refurbishing, annual inspections, inventories, purchase orders.Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals.Inspect all units, buildings and common areas, performing repairs, and janitorial assistance as required.Have knowledge regarding water and gas meter cut-offs, all apartment and fixture cut-offs, sprinkler systems, sewer clean-outs, and post map of same.Inspect storage areas and entrances are locked and maintained, and adequate lighting in those areas is maintained.Responsible for getting make ready units up for leasing, as per the metric.Responsible for completing work orders in the time frame, as per the metric.Service Requests may include, but not limited to: boiler repair and cleaning, range and hood fan repairs, refrigerator/freezer repairs, items that main the property, such as appliances, walls, fixtures, flooring, plumbing, heat calls, electrical (except where a licensed electrician is required), painting, spackling, drywall repair and/or installation and hole patching. Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Installation and removal of appliances (refrigerators, ranges, heat pumps, etc.) as needed and assigned.Property responsibility may include, but not limited to: service requests such as gutter and downspout, exterior siding, alteration of new or existing systems, road sign installation and repair, road line painting, and pot hole patching.Interior and/or exterior electrical repairs may include, but not limited to: troubleshooting wiring faults, switch and outlet replacement, bulb and fixture replacements, and light and power equipment on the job.Plumbing repairs may include, but not limited to: repair and cleaning of sewer drain lines, clearing blockages in any drain lines, repair and replacement of any kitchen sink, bath lavatory, bathtub, or toilet, and detection and prompt reporting of gas leaks, as required. (except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Snow removal, shoveling, spreading ice melt and other related duties may require on call assignments, as well as overtime.Shop responsibilities may include, but not limited to: keeping maintenance shop in a safe, neat and orderly condition; eliminate potential fire hazards as the need arises, maintaining records as to part quantities and keep note of parts’ availabilities due to discontinuation, shortages, or strikes; maintaining records on prices from company-approved vendors as to obtain the best competitive prices on commonly replaced parts; ensuring that the inventory is accurate.Scheduled through property managers, monitor and work with outside company-approved vendors and coordinate with their schedules.Meet safety requirements and communicate those requirements to management.Other duties as assigned except for duties that are prohibited by law based on licensure requirements.*All maintenance staff is required to respond to every phone call during your scheduled on-call shift no matter what time of day the call is received. In the rare event that there is a catastrophic event, every maintenance technician will be expected to report to the property in order to assist the on-call Maintenance Technician. Some examples of emergency are:No electricityMain line backupsClogged toiletsLeaksFireNo heat, and in some cases, no A/CLocked front doorAny other life, health or safety issue recognized by Management and/or jurisdictional code requirements.Other emergency calls as assignedOther duties as assignedQualificationsApproximately 10 years’ experience in one or more of the following areas:CarpentryLight plumbing workLight electrical workPaintingRefurbishing and cleaningExtensive experience with supervisory responsibilities.One semester of college or equivalent trade-related courses.Familiarity with contract work hours, and Safety Standards Acts, is highly desirable.HVAC Certification.CFC Universal Certification preferred, but not required.Ability to effectively manage time and meet all specified deadlines.Should have good leadership and organizational skills, as well as the ability to motivate team members.Physical DemandsAbility to continuously stand or walk.Ability to bend, squat, climb stairs, and lift frequently.Ability to lift up to 25 pounds consistently, and up to 50 pounds occasionally.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Maintenance Technician
SCOPE & PURPOSEUnder the daily direction of the Maintenance Supervisor (if applicable) and/or Supervisor, the Maintenance Technician is responsible for the overall maintenance of the physical property. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Supervisor.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:1. Participate in all maintenance projects.2. Perform light electrical repairs on items such as fixtures, switches, outlets, etc.3. Perform light plumbing work, such as clearing stoppages, replacing fittings, etc.4. Repair and/or replace broken glass, tile, carpet, screens, fixtures, appliances, draperies, locks, etc.5. Painting of the interior and/or exterior of the complex. Painting apartments-spraying, brushing, and rolling. Repair of drywall prior to painting, spackling, and sanding. Removal of wallpaper, if necessary, and replacement of drywall/sheetrock.6. Perform carpentry work, such as, but not limited to: fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, installation of cabinets, vanities, trim and moldings, etc.7. Assist in custodial work in common areas, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, removal of bulk trash, as well as other custodial work as assigned.8. Assist in grounds work, such as, but not limited to: trash picker, cleaning supplies, rakes, weed eater, edger, leaf blower and/or vacuum, lawn mower, multi-purpose tractor and/or cart, ladder, hedge trimmer, snow blower, ice melt spreader, Ventrac, shovels, forklift, pallet jack, etc.9. Repair concrete, masonry, roof, fencing, when required.10. Train and/or assist other employees on the overall needs of the property.11. Be responsible for inventory and/or tools, and utilization of maintenance materials.12. Assist Management in scheduling apartment inspections.13. Be responsible for the refurbishing of apartments prior to resident occupancy. Participate and assist in apartment move-in and move-out inspections.14. Keep accurate records regarding preventative maintenance, work orders, apartment refurbishing, annual inspections, inventories, purchase orders.15. Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals.16. Inspect all units, buildings and common areas, performing repairs, and janitorial assistance as required.17. Have knowledge regarding water and gas meter cut-offs, all apartment and fixture cut-offs, sprinkler systems, sewer clean-outs, and post map of same.18. Inspect storage areas and entrances are locked and maintained, and adequate lighting in those areas is maintained.19. Responsible for getting make ready units up for leasing, as per the metric.20. Responsible for completing work orders in the time frame, as per the metric.21. Service Requests may include, but not limited to: boiler repair and cleaning, range and hood fan repairs, refrigerator/freezer repairs, items that main the property, such as appliances, walls, fixtures, flooring, plumbing, heat calls, electrical (except where a licensed electrician is required), painting, spackling, drywall repair and/or installation and hole patching. Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.22. Installation and removal of appliances (refrigerators, ranges, heat pumps, etc.) as needed and assigned.23. Property responsibility may include, but not limited to: service requests such as gutter and downspout, exterior siding, alteration of new or existing systems, road sign installation and repair, road line painting, and pot hole patching.24. Interior and/or exterior electrical repairs may include, but not limited to: troubleshooting wiring faults, switch and outlet replacement, bulb and fixture replacements, and light and power equipment on the job.25. Plumbing repairs may include, but not limited to: repair and cleaning of sewer drain lines, clearing blockages in any drain lines, repair and replacement of any kitchen sink, bath lavatory, bathtub, or toilet, and detection and prompt reporting of gas leaks, as required. (Except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.26. Snow removal, shoveling, spreading ice melt and other related duties may require on call assignments, as well as overtime.27. Shop responsibilities may include, but not limited to: keeping maintenance shop in a safe, neat and orderly condition; eliminate potential fire hazards as the need arises, maintaining records as to part quantities and keep note of parts’ availabilities due to discontinuation, shortages, or strikes; maintaining records on prices from company-approved vendors as to obtain the best competitive prices on commonly replaced parts; ensuring that the inventory is accurate.28. Scheduled through property managers, monitor and work with outside company-approved vendors and coordinate with their schedules.29. Meet safety requirements and communicate those requirements to management.30. Other duties as assigned except for duties that are prohibited by law based on licensure requirements.*All maintenance staff is required to respond to every phone call during your scheduled on-call shift no matter what time of day the call is received. In the rare event that there is a catastrophic event, every maintenance technician will be expected to report to the property in order to assist the on-call Maintenance Technician. Some examples of emergency are:· No electricity· Main line backups· Clogged toilets· Leaks· Fire· No heat, and in some cases, no A/C· Locked front door· Any other life, health or safety issue recognized by Management and/or jurisdictional code requirements.· Other emergency calls as assigned· Other duties as assignedQualifications1. On-call schedule required, to include evening, weekend, and/or holiday coverage.2. Maintenance experience with multi-family housing, or experience in a related field.3. Familiarity with contract work hours, Safety Standards Acts, OSHA, Department of Labor and Licensing, and all applicable federal and state safety standards, is highly desirable.4. Some type of formal training or experience in one or more of the following areas:a. Carpentryb. Light plumbing workc. Light electrical workd. Paintinge. Refurbishing and cleaning5. HVAC Certification preferred, but not required.6. CFC Universal Certification preferred, but not required.Physical Demands1. Ability to continuously stand or walk.2. Ability to bend, squat, climb stairs, and lift frequently.3. Ability to lift up to 50 pounds consistently, and up to 75 pounds occasionally.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Leasing Specialist
SCOPE & PURPOSEUnder the daily direction of the Assistant Property Manager (if applicable) or Property Manager, the Leasing Specialist is responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. (S)he may be asked to perform other duties as assigned, as per their manager and/or Regional Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:LeasingGreet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready” and communicate related service needs.Demonstrate community and apartment/model and apply product knowledge to client’s needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again.Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.All other duties that are assigned.AdministrativeAccept rental payments and give immediately to the appropriate party.Provide receipt of funds received from resident.Post funds to resident’s account, or immediately give to appropriate person.Maintain current resident files.Maintain and record daily inspections for the community.Distribute all company or community-issued notices.Maintain accurate monthly commission records on leases and renewals.Assist management team with other various tasks as required.Consistently implement policies of the community.Resident RetentionReceive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request.Maintain open communication with supervisor(s), as well as residential staff.Contribute to cleanliness and curb appeal of the community on continuing basis.Assist in planning resident functions. Attend functions and participate as host for any functions as directed.Neighbourhood MarketingParticipate in outreach marketing activities on a regular basis to obtain prospective residents.Advise residents of referral concessions (if permitted).Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.Distribue newsletters, pamphlets, flyers, etc.Conduct market surveys and shop competitive communities.
Safety Responsibilities:Learn and ensure compliance with all company, local, state, and federal safety rules.Ensures that unsafe conditions are corrected in a timely manner.Additional Responsibilities:Attend all classes or company functions as required.All other duties as assigned.QualificationsMinimum 3 years’ apartment management experienceLIHTC experience - Previous tax credit experience and deep knowledge of tax credit programExperience with District of Columbia laws and regulations requiredHigh energy, assertive and creative individual that has the knowledge, experience, and commitment to get the job doneProfessional attitude and appearanceAbove average overall computer skills a mustExcellent written and verbal communication skillsAbility to lead team successfully and efficientlyCommitment to customer service focusStrong organizational and follow through skills Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Assistant Property ManagerSCOPE & PURPOSEUnder the daily direction of the Property Manager, the Assistant Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Assists in the training of all property staff.Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.Responsible for the office being kept in a neat and clean condition.Evaluates staff performance, including the completion of annual performance reviews.Counsels underperforming staff, and provides critical feedback to improve performance.Prepares, approves, and submits timesheets and payroll adjustments.Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing.Has a working knowledge of all affordable regulatory forms and documents.Submits accurate and complete reports as specified on Residential One’s time table.Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.Responsible for in-house file audits on a semi-annual basis.Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property.Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately.Responsible for the preparation of the Reserve Funds Replacements (RFR).Others duties as assigned.
OCCUPANCYSupervises all the leasing activities.Creates goals for the community staff to maintaining 100% occupancy through curb appeal, service, and retention strategies.Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan.Notifies the residents in writing of all issues effecting their tenancy.Maintains vacancy information as required by Residential One, the owners, and monitoring agencies.Ensures that all move-in certifications will be completed and sent to U.S. Housing in a timely manner. The re-certifications will be completed and sent to the compliance department 90 days before the effective re-certification date.Supervise and assist in maintaining a current and accurate waitlist.All certification corrections are to be completed and re-sent within 48-72 hours after notification of deficiencies.Oversee the re-certification process, and assist with the 60/90/120-day notices, as needed.Increase letters must be sent 30 days in advance of the effective date of the increase, or what is applicable for the jurisdiction.Screens and reviews all applications in a timely manner.Must be able to calculate the income and assets in compliance with Residential One and industry standards.Responsible for putting together and pre-auditing the first year investor lease-ups files, and may any corrections, if needed.Supervises, assists, and reviews the lease orientations and signings, and submits relevant documentation to the U.S. Housing for final approval.Needs to stay current on the rules and guidelines of the affordable house that applies to their community.Oversees the property tours, showing vacant units, and marketing property amenities.Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections), and the successful completion of the process within 24 hours of the action.Completes semi-annual apartment/townhome and quarterly exterior/interior inspections.Responsible for making sure that the correct set-asides, rent, and income limits are being utilized.Supervises, assists, and reviews the certification process. Ensures timely and accurate certifications for both annual and interim.Supervises and assists the community staff in preparing for all inspections and audits.Remains current on, and compliant with, the policies and laws affecting the marketing and leasing community.Files court documents for eviction and attends scheduled court hearings.Responsible for the accurate and timely affordable year-end and/or quarterly reports.Supervises and assists in purging files annually, if applicable.
FINANCESAchieves financial stability through cost reduction and implementing systems to maintain 0% delinquency.Files delinquent rent monthly, and follows up with collecting the rent or evicting the household.Completes security deposit administration, including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns within twenty-one (21) days of the vacancy.Responsible for making daily rent and/or deposits to the bank, and keeps accurate files on all related documentation.Ensures that the Boston Post batches matches the bank scans and/or bank deposits.Utilizes the rental policy for rent collection procedures, including following up with delinquent accounts daily, as well as sending notices for prepaid accounts.Prepares the annual operating budget, and works with the Regional Director to maintain budgetary guidelines, as well as being able to explain, in writing, the monthly variances.Maintains familiarity with all procedures and requirements of AP and AR.
MAINTENANCEResponsible for the operations and purchases of the maintenance departmentSolicit and review bids for contract work before submitting to the Regional Director for approval.Responsible for contract work being completed in the community.Assists the maintenance department with understanding the budgetary restraints and how to effectively use the budget to run the maintenance department.Maintains a strict adherence to the purchase order/invoices process.Oversees and reviews the inventory control system.Ensures that the preventative maintenance schedule is being completed in the time allotted.Oversees the daily property inspection and clean-up (curb appeal).Responsible for ensuring that the work orders are being completed in a timely manner.All other duties as assigned.
QualificationsHigh school diploma/GED required.2+ years’ experience in residential leasing or property management.1+ years’ experience working with LIHTC/Section 8 property management.Excellent communication and time management skills.Well-developed customer service and sales skills.Physical RequirementsInvolves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer.May involve periods of standing, such as operating at a copier/fax/scanner.Involves movement between departments, floors, and properties to facilitate work.Involves work such as conducting tours throughout the property/portfolio, usually performed by walking and/or climbing stairs.Regularly required to talk, hear, and use hands and fingers to write and type.Ability to read and understand information and ideas presented orally and in writing.Ability to communicate information and ideas in writing and orally so others will understand.Regularly required to utilize vision abilities, allowing reading of printed material, graphics, computer displays and physical inspection of properties and sites.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence). Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
Job DescriptionJob DescriptionJOB TITLE – Maintenance TechnicianSCOPE & PURPOSEUnder the daily direction of the Maintenance Supervisor (if applicable) and/or Supervisor, the Maintenance Technician is responsible for the overall maintenance of the physical property. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Supervisor.Duties & ResponsibilitiesDuties & responsibilities may include, but not limited to:Participate in all maintenance projects.Perform light electrical repairs on items such as fixtures, switches, outlets, etc. Perform light plumbing work, such as clearing stoppages, replacing fittings, etc.Repair and/or replace broken glass, tile, carpet, screens, fixtures, appliances, draperies, locks, etc.Painting of the interior and/or exterior of the complex. Painting apartments-spraying, brushing, and rolling. Repair of drywall prior to painting, spackling, and sanding. Removal of wallpaper, if necessary, and replacement of drywall/sheetrock.Perform carpentry work, such as, but not limited to: fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, installation of cabinets, vanities, trim and moldings, etc. Assist in custodial work in common areas, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, removal of bulk trash, as well as other custodial work as assigned.Assist in grounds work, such as, but not limited to: trash picker, cleaning supplies, rakes, weed eater, edger, leaf blower and/or vacuum, lawn mower, multi-purpose tractor and/or cart, ladder, hedge trimmer, snow blower, ice melt spreader, Ventrac, shovels, forklift, pallet jack, etc.Repair concrete, masonry, roof, fencing, when required.Train and/or assist other employees on the overall needs of the property.Be responsible for inventory and/or tools, and utilization of maintenance materials.Assist Management in scheduling apartment inspections.Be responsible for the refurbishing of apartments prior to resident occupancy. Participate and assist in apartment move-in and move-out inspections.Keep accurate records regarding preventative maintenance, work orders, apartment refurbishing, annual inspections, inventories, purchase orders.Perform scheduled maintenance on all equipment based on the manufacturers’ recommendations and operating manuals.Inspect all units, buildings and common areas, performing repairs, and janitorial assistance as required.Have knowledge regarding water and gas meter cut-offs, all apartment and fixture cut-offs, sprinkler systems, sewer clean-outs, and post map of same.Inspect storage areas and entrances are locked and maintained, and adequate lighting in those areas is maintained.Responsible for getting make ready units up for leasing, as per the metric.Responsible for completing work orders in the time frame, as per the metric.Service Requests may include, but not limited to: boiler repair and cleaning, range and hood fan repairs, refrigerator/freezer repairs, items that main the property, such as appliances, walls, fixtures, flooring, plumbing, heat calls, electrical (except where a licensed electrician is required), painting, spackling, drywall repair and/or installation and hole patching. Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Installation and removal of appliances (refrigerators, ranges, heat pumps, etc.) as needed and assigned.Property responsibility may include, but not limited to: service requests such as gutter and downspout, exterior siding, alteration of new or existing systems, road sign installation and repair, road line painting, and pot hole patching.Interior and/or exterior electrical repairs may include, but not limited to: troubleshooting wiring faults, switch and outlet replacement, bulb and fixture replacements, and light and power equipment on the job.Plumbing repairs may include, but not limited to: repair and cleaning of sewer drain lines, clearing blockages in any drain lines, repair and replacement of any kitchen sink, bath lavatory, bathtub, or toilet, and detection and prompt reporting of gas leaks, as required. (Except where a licensed plumber is required) Cutting of any water, drain, sewer, gas, or propane line is strictly prohibited.Snow removal, shoveling, spreading ice melt and other related duties may require on call assignments, as well as overtime.Shop responsibilities may include, but not limited to: keeping maintenance shop in a safe, neat and orderly condition; eliminate potential fire hazards as the need arises, maintaining records as to part quantities and keep note of parts’ availabilities due to discontinuation, shortages, or strikes; maintaining records on prices from company-approved vendors as to obtain the best competitive prices on commonly replaced parts; ensuring that the inventory is accurate.Scheduled through property managers, monitor and work with outside company-approved vendors and coordinate with their schedules.Meet safety requirements and communicate those requirements to management.Other duties as assigned except for duties that are prohibited by law based on licensure requirements.*All maintenance staff is required to respond to every phone call during your scheduled on-call shift no matter what time of day the call is received. In the rare event that there is a catastrophic event, every maintenance technician will be expected to report to the property in order to assist the on-call Maintenance Technician. Some examples of emergency are:No electricityMain line backupsClogged toiletsLeaksFireNo heat, and in some cases, no A/CLocked front doorAny other life, health or safety issue recognized by Management and/or jurisdictional code requirements.Other emergency calls as assignedOther duties as assignedQualifications1. On-call schedule required, to include evening, weekend, and/or holiday coverage.2. Maintenance experience with multi-family housing, or experience in a related field.3. Familiarity with contract work hours, Safety Standards Acts, OSHA, Department of Labor and Licensing, and all applicable federal and state safety standards, is highly desirable.4. Some type of formal training or experience in one or more of the following areas:a. Carpentryb. Light plumbing workc. Light electrical workd. Paintinge. Refurbishing and cleaning5. HVAC Certification preferred, but not required.6. CFC Universal Certification preferred, but not required.Physical DemandsAbility to continuously stand or walk.Ability to bend, squat, climb stairs, and lift frequently.Ability to lift up to 50 pounds consistently, and up to 75 pounds occasionally.This position may be eligible for single and family benefits such as medical, dental, vision, and life insurance after your first 60 days. Also, 401k, paid time off for the employee, and other benefits are available.Equal Opportunity/Affirmative Action StatementIt is the policy of Residential One that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence).Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.
We are committed to creating the best apartment living experience for our residents through award winning management.
We are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.
We believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.Company DescriptionResidentialONE is a premiere property management company in the mid-Atlantic region.\r\n\r\nWe are committed to creating the best apartment living experience for our residents through award winning management.\r\n\r\nWe are also dedicated to providing our clients with customized, creative, and thoughtful management and real estate services.\r\n\r\nWe believe that success is created through a powerful combination of expertise, experience, and a commitment to offering the highest level of service to our residents, clients, and fellow team members.
