Position Summary
Our client is seeking a Cloud and Infrastructure Junior Engineer with 2–4 years of relevant experience to join our Infrastructure and Operations organization. This position supports the delivery, maintenance, and continuous improvement of enterprise infrastructure services that enable secure, compliant, and reliable business operations. This role offers the opportunity to contribute to a broad range of initiatives spanning cloud operations, end-user enablement, technical service delivery, governance, and cybersecurity.
The successful candidate will provide operational and project support for both cloud-hosted and on-premises infrastructure environments, including computing, identity, endpoint management, networking, and collaboration platforms. This is an excellent opportunity for an early-career engineer to expand technical depth in enterprise infrastructure, automation, and platform administration within a highly regulated environment.
This individual will work closely with senior engineers, architecture teams, cybersecurity stakeholders, application owners, and external service providers to support platforms that meet defined requirements for availability, performance, scalability, and compliance. The role requires strong collaboration, sound technical judgment, and a disciplined approach to operational excellence.
Key Responsibilities
Required Qualifications
2–4 years of professional experience in infrastructure engineering, cloud operations, systems administration, or a related technical disciplineHands-on experience supporting at least one major cloud platform, such as Microsoft Azure, AWS, or Google Cloud PlatformWorking knowledge of Windows Server and/or Linux administration, including user access, configuration management, and basic performance troubleshootingFamiliarity with virtualization and compute platforms such as VMware, Hyper-V, or cloud-native virtual machine servicesFoundational understanding of networking concepts, including DNS, DHCP, TCP/IP, VPN connectivity, firewalls, and load balancingExperience using monitoring, service management, ticketing, and documentation platforms to support operational processes and issue resolutionStrong analytical, troubleshooting, written communication, and cross-functional collaboration skillsPreferred Qualifications
Experience supporting infrastructure or platform services within a regulated industry, such as pharmaceuticals, biotechnology, healthcare, or life sciencesExposure to scripting, automation, or infrastructure-as-code tools such as PowerShell, Python, Bash, Terraform, or similar technologiesFamiliarity with identity and endpoint management technologies, including Microsoft Entra ID, Intune, Active Directory, or related enterprise platformsUnderstanding of backup, disaster recovery, business continuity, and high-availability concepts for enterprise environmentsKnowledge of ITIL-aligned service management processes, including Incident, Problem, Change, and Request ManagementRelevant technical certifications in cloud, infrastructure, endpoint management, or virtualization are a plus Read LessThe position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely. Deliver timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support.
Responsibilities:
Field incoming service desk requests from end users via both telephone and e-mail in a courteous manner.Evaluate documented resolutions and analyze trends for ways to prevent future problems.Document all pertinent end user identification information, including things like name, department, contact information, and detailed nature of problem or issue.Build rapport and elicit problem details from service desk customers.Prioritize and escalate problems (when required) to the appropriately experienced technician.Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Apply diagnostic utilities to aid in troubleshooting.Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.Identify and learn appropriate software and hardware used and supported by the organization.Install software.Test fixes to ensure problem has been adequately resolved and perform post-resolution follow up on help requests.Update knowledge base as needed.Knowledge and Skills:
Knowledge of basic computer hardware, software, and peripherals including but not limited to:Windows 10Office 365SharePointVirtual DesktopsiPhone / iPad supportActive Directory administrationMicrosoft System Center Configuration Manager (SCCM)Printers / CopiersWorking knowledge of a range of PC, network, and system diagnostic utilities.Exceptional written and oral communication skills.Proficiency in both English and Spanish is preferred.Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Strong documentation and troubleshooting skills. Read LessKey Accountabilities:
Regular and predictable onsite attendance and punctualityRespond to Help Desk IT incident and service request ticketsDeploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devicesDeploy, maintain, and troubleshoot Android and iOS devicesTroubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, CitrixImaging of PC’sAssist employees with computer, printing, and networking issuesLiaise with third-party support and PC equipment vendors as neededResearch issue resolutions and create / update documentationMaintain adherence to compliance regulationsMicrosoft office and 365 SupportSkills:
Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10Ability to research PC issues and products as requiredExperience working in a team-oriented, collaborative environmentExperience with a Microsoft Active Directory environmentUnderstanding of basic TCP/IP protocols and network connectivityComputer hardware (A+ certification or equivalent experience)Must be able to lift and handle equipment of up to 50lbsExperience with Microsoft Office365 applicationsExperience with Help Desk ticketing systems Read LessSenior Cybersecurity Engineer – Vulnerability Management & Incident Response
Position Overview
Our client is seeking a highly technical Cybersecurity Engineer to lead and mature enterprise vulnerability management efforts while serving as a key contributor to incident response operations. This role is ideal for a security professional who enjoys balancing strategic program ownership with hands-on technical execution.
The successful candidate will take ownership of vulnerability identification, prioritization, remediation coordination, and reporting across infrastructure, applications, and cloud environments. In addition, this individual will provide critical support during high-priority security incidents and help strengthen the organization's overall security posture.
This role requires strong collaboration with engineering, infrastructure, and application teams, along with the ability to translate technical findings into actionable business risk decisions.
Key Responsibilities
Vulnerability Management
Manage and continuously improve the organization's vulnerability management program.Perform and oversee vulnerability assessments across servers, endpoints, applications, cloud environments, and network infrastructure.Utilize tools such as Nessus, Qualys, or Rapid7 to identify, analyze, and prioritize security weaknesses.Partner directly with technical teams to drive remediation efforts from initial discovery through final validation.Verify corrective actions and ensure vulnerabilities have been successfully resolved.Develop reporting, dashboards, and metrics that provide visibility into risk exposure, remediation performance, and SLA compliance.Collaborate with development and infrastructure teams to incorporate security best practices throughout the technology lifecycle.Work with third-party providers and security partners to enhance scanning coverage, improve findings accuracy, and streamline remediation processes.Incident Response & Security Operations
Participate in the investigation and response of high-severity cybersecurity incidents.Provide after-hours and on-call support when required to ensure continuous incident coverage.Analyze alerts, triage threats, coordinate escalations, and support containment and recovery activities.Assist in strengthening detection and response capabilities across the security program.Security Governance & Risk Management
Maintain and enhance cybersecurity policies, standards, and procedures aligned with frameworks such as NIST, CIS, and ISO.Support internal and external audits by providing evidence, tracking findings, and coordinating remediation efforts.Communicate security risks, priorities, and program updates to leadership and key stakeholders.Evaluate remediation options while balancing operational requirements and business objectives.Mentor junior team members and provide guidance to external resources when necessary.Security Engineering
Support vulnerability management infrastructure, including scanners, agents, integrations, and reporting platforms.Assist with implementation and administration of security technologies such as SIEM, EDR, and cloud security solutions.Develop automation and process improvements that increase operational efficiency and security effectiveness.Qualifications
Education & Experience
Bachelor's degree in Information Security, Computer Science, or a related discipline.7+ years of cybersecurity experience with significant hands-on involvement in vulnerability management and incident response.Proven experience operating and improving enterprise vulnerability management programs.Background supporting security incidents in production environments, including on-call or after-hours response responsibilities.Technical Expertise
Strong experience with vulnerability management platforms such as Qualys, Nessus, or Rapid7.Knowledge of cloud security and exposure management solutions, including platforms such as Wiz or Microsoft Defender for Cloud.Solid understanding of patch management, system hardening, network security, and vulnerability remediation practices.Experience working with Windows and Linux operating systems.Familiarity with SIEM technologies and security event investigations.Scripting or automation experience using PowerShell, Python, or similar technologies.Experience with workflow and ticketing platforms such as ServiceNow or Jira.Security Frameworks
Working knowledge of NIST Cybersecurity Framework, CIS Controls, and ISO 27001.Understanding of modern incident response methodologies and how they integrate with vulnerability management programs.Professional Skills
Strong written and verbal communication skills with the ability to engage both technical and business audiences.Ability to manage multiple priorities in a fast-paced environment.Demonstrated leadership, collaboration, and stakeholder management skills.Self-starter capable of working independently while driving security initiatives across multiple teams.Willingness to participate in off-hours and weekend incident response coverage as needed. Read LessThe Specialist, Technical Support provides day-to-day technical support to the Information Systems department.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:
Qualifications/Position Requirements
Knowledge of PC architectureGood understanding of how all subsystems work in a PC and interact with each otherGood working knowledge of networking and basic TCP/IP configurationsKnowledge of Windows 7 & Windows 10Basic electronics knowledgeGood understanding of Avaya phone systems to include adds, moves an changesAbility to work on new equipment and devices without formal trainingAbility to manage a varied workload and meet deadlinesMust be punctual and reliableStrong interpersonal skillsMust be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitudeExcellent written and verbal communication skillsEnsure confidentiality of all the Firm's and clients documentation and informationEducation and/or Experience
Bachelor's degree or equivalent military experiencePrevious experience with extensive focus on PCs on a network in a medium to large corporate environment Read LessSeeking a hands-on technician with experience migrating iOS devices from MobileIron to Microsoft Intune. Responsibilities include device enrollment, policy configuration, user support, troubleshooting migration issues, and ensuring minimal disruption during deployment. Experience with Apple Business Manager, Intune MDM, and enterprise mobile device management is required.
Read Less(travel within the United States. Significant travel required)
Role Summary
The Technical IT Project Manager – Workplace Technology & Infrastructure and CRE is responsible for planning, coordinating, and executing IT-related deliverables associated with corporate real estate (CRE) initiatives, office moves, and workplace technology deployments. This role works in close partnership with Corporate Real Estate, external vendors, and multiple internal IT teams to ensure AV, desktop, and core IT infrastructure are delivered on time, within scope, and in accordance with company standards.
This position operates in a cross‐matrix environment, supporting multiple IT disciplines while aligning with CRE‐led construction and buildout schedules. The role requires strong project management skills, technology awareness, and the ability to coordinate across internal teams and external partners.
Key Responsibilities
Project Management & Coordination
Manage IT workstreams for new office buildouts, office moves, decommissioning, and office closures, supporting a minimum of four to eight major office projects per year.Coordinate IT project activities embedded in CRE led construction projects managed by other teams.Lead and track project timelines, dependencies, risks, and deliverables across multiple concurrent initiatives.Participate in and represent IT at construction and design meetings (virtual and in person).AV Infrastructure & Installations
Coordinate audiovisual (AV) infrastructure and installations in partnership with CRE, external AV vendors, and IT stakeholders.Review and ensure compliance with IT and AV standards based on CAD drawings and design documentation provided by AV vendors.Support non CRE AV installations that occur outside of office buildouts.End User Computing
Ensure all workstations are provisioned with required laptop infrastructure, including monitors, keyboards, mice, webcams, docking stations and related peripherals.Coordinate procurement, delivery, staging, and installation activities following standard installation procedures with internal teams and vendors.IT Infrastructure Support
Support IT Infrastructure initiatives, including but not limited to:Circuit installationsMDF/IDF buildouts (electrical readiness, rack placement)Network switch and router installationsWireless Access PointsWork closely with the IT Infrastructure team to align construction readiness with technical requirements.Quality Assurance & Site Readiness
Conduct periodic site visits and spot checks (schedule TBD) to verify that IT construction, low voltage cable, AV installations, and infrastructure deployments align with company standards and approved designs.Identify gaps, risks, or deviations early and work with partners to remediate issues.Stakeholder & Vendor Management
Operate effectively in a cross‐matrix management model, coordinating across:Corporate Real EstateIT InfrastructureIT Operations / End‐User Computing teamsInternal Procurement teamExternal construction, cabling, and AV vendorsCommunicate progress, risks, and dependencies clearly to technical and non‐technical stakeholders (schedule TBD – urgent topics priority).Required Skills & Qualifications
Proven experience as an IT Project Manager supporting workplace technology, infrastructure, or real estate‐related initiatives.Strong experience working in cross‐functional and matrixed environments.Solid technology awareness with the ability to understand and coordinate IT, AV, and infrastructure requirements (hands‐on technical expertise is a plus).Experience supporting office buildouts, relocations, or infrastructure projects in occupied and unoccupied spaces.Ability to manage vendors and third‐party partners effectively.Excellent communication, organization, and documentation skills.Willingness and ability to travel within the United States as required.Preferred Qualifications
Experience working with Corporate Real Estate or construction‐driven IT projectsFamiliarity with AV standards, CAD drawings, and structured cabling conceptsBackground supporting network, telecom, or data center infrastructure projectsPMP or equivalent project management certification (preferred, not required)ITIL certification (preferred, not required)Work Environment
Combination of office, remote, and on‐site construction environmentsTravel required for office buildouts, site inspections, and key project milestonesOur client is looking for a highly responsible professional and technical resource. The ideal candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Coming from a financial company would be a major plus.
Responsibilities:
Take ownership of users issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesEnsure proper recording and closure of all issuesDocument knowledge in the form of knowledge base tech notes and articlesMonitor Service Desk for tickets assigned to the queue and process based on priorityMaintain inventory of all equipment, software and software licensesDocument internal proceduresAssist with onboarding of new usersUtilize and maintain the helpdesk tracking softwareReport issues to the Service Desk for escalationAssign users and computers to proper groups in Active DirectoryPerform timely VDI and software upgrades as requiredProven record of managing time and priorities effectivelyIdentify and escalate situations requiring urgent attentionProven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of resultsInform management of recurring problemsAble to configure VPN and server/client-side hardware and softwareHighly skilled in installing, and troubleshooting computer hardware, and applications.Well-versed in installing windows, software, applications, antivirus, and patches.Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint)Able to configure VPN and server/client-side hardware and softwareProvide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices.Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance.Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the networkInstall, manage and maintain the corporate mobile devices using Blackberry worksQualifications:
Associate’s or Bachelor’s degree from a four-year college preferred.4 or more years of relevant experience.Strong communication, interpersonal, and analytical skills.Able to work in a fast paced changing environment.Experienced in Windows 7/8/10 operating systems.Ability to follow processes and escalate issues consistently.Ability to multitask and strong problem resolution skills.Printers experience and knowledge (Laser, Desktop, Network, etc.,)Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems.Ability and desire to provide excellent service to all internal users.Bank protocols, policies, and procedures knowledge.Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred.Ability to remain calm and effective in high-pressure situations.experience with PowerShellAble to work with minimal Supervision.Desirable:
· Windows 2008 / 2012 administration experience
· Exchange 2010 / 2013 administration experience
· Networking including switching and routing
· Experienced with VMWare View
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