Job DescriptionJob DescriptionAs Office Manager your primary responsibility will be to ensure all administrative policies, protocol, and systems are executed flawlessly. There must be an open line of communication between this role and the Production Manager, and the General Manager. We ask that you help promote the desired company culture. This role reports to the General Manager.
ROLE RESPONSIBILITIES Include but not limited to:
Daily communication flow with lead technicians, production manager and general managerEnsure all documentation is gathered for all jobs including work authorizations, certificates of satisfaction, work orders, and checklists.Responsible for ensuring smooth flow of information between field, shop, and officeLearn and understand all systems and processes that correspond with field and shop productionOffice leader in the DASH, XactAnalysis and Symbility platformsProficient in Quickbooks OnlineAnswer company phone and email – reply and distribute messages where neededResponsible for delivering positive first impression of companyCustomer service Invoicing, accounts receivable, collections, and applying paymentsCollections follow upScheduling field technicians in coordination with customers and other contractorsQUALIFICATIONS:
Required:· Attention to detail· Customer-focused· Extremely organized· Timeliness· Exceptional communication skills on phone, email, and text.· Experience in office administration, customer service, data entry, or other similar experience· Experience using QuickBooks
Preferred:· 3+ years’ experience in accounts receivable or accounts payable support· Experience in insurance claims, construction, home services, wood working, or other similar industries
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