Position Overview
We are seeking a professional, organized, and customer-focused Administrative assistant for our Front Desk and Will Call Department to join our to join our prestigious plumbing and hardware showroom. The ideal candidate will be a self-starter with excellent customer service skills, capable of managing front desk operations, supporting sales staff, and maintaining the showroom. This role requires multitasking, attention to detail, and a positive attitude to ensure a seamless experience for clients and staff. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.
Key Responsibilities
Front Desk Operations:
Greet clients and visitors with a warm and professional demeanor.
Answer and direct incoming phone calls promptly and courteously.
Process payments, release orders, and handle credits accurately.
Process returns efficiently, ensuring compliance with company policies.
Logistics and Will call Support:
Receive and send UPS shipments, ensuring accurate documentation and timely processing.
Support staff with administrative tasks, including order tracking and inventory updates.
Receive and process shipments
Sales Support:
Assist sales staff with client inquiries, order processing, and product information.
Coordinate with sales team to ensure a smooth client experience
Organizational Excellence:
Maintain accurate records for payments, orders, credits, and returns.
Stay proactive in managing tasks and anticipating showroom needs
Maintain showroom’s appearance
Qualifications
Bachelors degree; additional experience in customer service, plumbing, hardware, building material, or construction management experience a plus
Proven experience in a front desk, receptionist, will call or customer service role.
Exceptional interpersonal and communication skills.
Strong organizational skills with a keen attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in basic computer applications (e.g., Microsoft Office, email, and POS systems).
Self-motivated with a proactive approach to problem-solving.
Professional appearance and demeanor suitable for a high-end showroom.
Physical Requirements
Ability to lift and move packages up to 35 lbs for UPS shipments.
Ability to stand, walk, lift and perform light cleaning tasks as needed.
Company DescriptionSince 2000, our high-end plumbing and hardware showrooms have been a cornerstone of luxury design and construction. Specializing in premium projects, we collaborate with the industry's top designers, architects, and builders to deliver world-class products and unparalleled service. With a strong construction background, our experienced team—many of whom have been with us for years—has earned an exceptional reputation for excellence. Renowned for our commitment to quality and craftsmanship, we are a trusted partner in creating extraordinary spaces.Company DescriptionSince 2000, our high-end plumbing and hardware showrooms have been a cornerstone of luxury design and construction. Specializing in premium projects, we collaborate with the industry's top designers, architects, and builders to deliver world-class products and unparalleled service. With a strong construction background, our experienced team—many of whom have been with us for years—has earned an exceptional reputation for excellence. Renowned for our commitment to quality and craftsmanship, we are a trusted partner in creating extraordinary spaces. Read Less
