As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers achieve maximum value from our platform. You’ll be responsible for onboarding, retaining, and growing customer accounts. Your work will directly impact customer satisfaction, product adoption, and overall company growth. You will work directly with our clients to help solve their problems and ensure their satisfaction while they are active accounts with us. You’ll conduct demonstrations, training sessions and regular check-ins for them. You will also work closely with employees in other departments to ensure customer questions and concerns are addressed in a timely manner. Key Responsibilities Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform. Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders in customer organizations. Serve as the primary point of contact for customer inquiries, providing prompt and effective resolutions. Product Expertise: Deeply understand our platform’s features and functionality to provide expert advice and solutions to customers. Conduct regular training sessions, webinars, etc. to educate customers on new features and best practices. Customer Advocacy: Act as the voice of the customer within the company, sharing feedback and insights with the product, sales, and engineering teams to drive continuous improvement. Proactively identify potential issues and opportunities for improvement, addressing them before they impact customer satisfaction. Retention our platform eliminates procurement and operational friction for the construction industry—especially electrical contractors. Our award-winning, SOC 2 Type II–certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation. Backed by Insight Partners, we’re scaling fast—fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry. Why Join Us? At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology—operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry. We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential. Our Mission To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers. Job Details • Full-Time • Benefits: Standard Remarcable Package • PTO: Two weeks per year in the 1st year
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