Job Summary
The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development).
This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals.
Core Responsibilities
Prospecting & Outbound Calling
Make outbound calls to assigned prospect lists using company-provided tools and scripts.Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally.Identify basic client needs and assess initial interest level.Appointment Setting
Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative.Confirm prospect availability, decision-maker status, and contact details prior to scheduling.Clearly communicate the value proposition to ensure productive sales meetings.Follow-Up & Documentation
Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system.Conduct follow-up calls and callbacks as needed.Maintain organized and up-to-date prospect records to support the sales closing process.Sales Team Collaboration
Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality.Adjust call scripts and messaging based on feedback and results.Support specific sales campaigns, service launches, or targeted market initiatives.Key Credentials
Education: Bachelor’s Degree in Marketing, Business, Management or equivalent experience.Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred).Preferred Qualifications
Strong verbal communication and persuasion skills.Ability to handle objections professionally and confidently.Highly organized, disciplined, and results-oriented.Comfortable working with goals, quotas, and incentive-based compensation.Basic familiarity with CRM systems or sales tracking tools (preferred).Sales-driven mindsetResilience and persistenceActive listeningStrong follow-up and consistencyResults and metrics orientationWorking Conditions
This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws.Work is primarily performed in an office or remote call-center environment, depending on business needs.The role requires prolonged periods of sitting, speaking on the phone, and working on a computer.Continuous use of a telephone headset, computer, CRM systems, and dialing software is required.The employee is expected to handle a high volume of outbound calls daily.Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality.The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times.May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge.Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling. Read LessReliable Enterprises Development (RED)
Sales Representative // Full Time // Job Opportunity
Company Profile
We are a company committed to providing comprehensive support in managing and improving customer service for you, your users, and your business. We dedicate all our knowledge and experience to optimizing customer service strategies to increase response times, improve customer communication, and streamline support processes, always adhering to the highest standards of quality and service.
Overview
As a Sales Representative, you should identify and reach out to potential clients, understand their needs and requirements, compellingly present the company's Customer Service Center, negotiate and close deals, and provide ongoing support to ensure customer satisfaction. You are also expected to maintain strong relationships with existing clients, stay updated on industry trends and competitors, and collaborate with other team members to achieve sales targets and contribute to the company's growth. Strong communication, negotiation, and problem-solving skills, along with a customer-centric approach, are essential for success in this role.
Duties and Responsibilities
Interacts with prospects and or customers on one-to-one sessions, sales team meetings, and stand-up presentations.Explains the Contact Service Center process and benefits to customers to support their needs accordingly.Demonstrates in-depth product, market, and competitor knowledge.Proactively maintains abreast of changes in the Contact Service Center field.Maintains a continuous professional relationship with key opinion leaders in the medical community, among other industries.Addresses key customer needs by creating and successfully implementing business plans.Prepares and updates customer profiles.Maintains customer profiles and call notes. Sets the next call objective after every customer contact.Implement market development plans and strategies, as well as quarterly sales plans, to achieve sales goals and objectives.Evaluates results versus assigned objectives.Analyzes territory sales performance data and identifies areas for improvement.Develops and follows daily itinerary and routing schedule to meet call plan goals.Develops customer-specific team action plans with measurable outcomes and time frames.Work directly with prospects and or customers.Utilize approved sales collateral to support promotional and territorial needs.Key Credentials
Bachelor’s degree in Business Administration or related fields.Minimum of three (3) years of experience in sales and promotion of Contact Service Center, preferably.Prior experience in medical device services or business-to-business sales in the health sector is highly preferred. Strong data analysis, evaluation, and problem-solving skills. Fully Bilingual English/Spanish.Proficient in Microsoft Office (Word, Excel, PowerPoint) and Internet applications.Ability to meet or exceed sales targets.Ability to impact and influence key customers and opinion leaders.Selling and research skills.Ability to prioritize, assign, and allocate resources to gain maximum return.Communicate technical information effectively to target customers.Understanding of the local healthcare environment, customers, and competition is a plus.Work requires significant local travel, so you must have a valid Puerto Rico driver’s license.Work irregular hours, weekends, and holidays, when necessary.Available to travel within the island 75% of the time.Equal Opportunity Employer
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