POSITION SUMMARY
The Assistant Branch Manager partners closely with the Branch Service Officer to drive branch performance, ensure operational excellence, and deliver exceptional customer experience. This role is responsible for supervising daily branch activities, coaching and developing staff, supporting sales and relationship-building efforts, and ensuring compliance with bank policies and regulatory requirements.
The ideal candidate is a proven leader who thrives in a fast-paced environment, enjoys developing employees, excels at building customer relationships, and is committed to operational integrity. The Assistant Branch Manager assumes responsibility for branch operations whenever the Branch Service Officer is unavailable.
ESSENTIAL FUNCTIONS AND RESPONSIBILTIES
Branch Operations & Compliance
Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.Maintain responsibility for branch security, compliance, internal controls, and operational procedures.Support scheduling, workflow management, and delegation of responsibilities to branch staff.Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.Maintain accurate records and controls supporting branch transactions and operations.Assist with internal and external audits, regulatory examinations, and corrective action planning.Ensure satisfactory audit performance and operational soundness.Resolve operational and customer service issues promptly and professionally.Serve as backup for branch staff functions as needed.Perform branch opening and closing responsibilities.Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.Customer Service & Business Development
Serve as a role model for service excellence and relationship banking.Maintain expert knowledge of Reading Cooperative Bank products and services.Open consumer and business deposit accounts and assist customers with a wide range of banking needs.Identify customer needs and recommend appropriate banking solutions.Promote and cross-sell products and services that enhance customers' financial relationships with the bank.Resolve customer concerns and inquiries with professionalism and urgency.Coach team members on customer engagement, referral generation, and sales effectiveness.Support branch sales initiatives and contribute to achieving branch performance goals.Leadership & Team Development
Assist in leading, motivating, and developing branch staff.Provide ongoing coaching, feedback, and support to enhance employee performance.Help establish and track branch goals in partnership with the Branch Service Officer.Train and mentor employees on policies, procedures, customer service, and operational excellence.Assist in the preparation of employee performance reviews.Foster a positive, collaborative, and results-oriented team environment.Support employees with complex transactions, customer concerns, and problem resolution.Demonstrate initiative, sound judgment, and effective decision-making.Partner effectively with departments across the bank to support organizational goals.Adapt quickly to changing business needs and priorities.Community Engagement
Represent Reading Cooperative Bank within the community.Participate in local organizations, networking groups, business events, and community activities.Develop relationships that enhance the bank's visibility and support business growth opportunities.REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)
Knowledge, Skills & Abilities
Excellent customer service and interpersonal skills.Strong sales and business development abilities.Demonstrated leadership, coaching, and team development skills.Strong organizational skills and exceptional attention to detail.Excellent time management and follow-through.Strong verbal and written communication skills.Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.Ability to prioritize multiple responsibilities and meet deadlines.Strong critical thinking, problem-solving, and decision-making capabilities.Ability to work independently while fostering teamwork and collaboration.High degree of professionalism, integrity, dependability, and accountability.Education & Experience
Bachelor's degree preferred.Minimum of 3 years of banking experience required.2+ years of supervisory or leadership experience preferred.Familiarity with local markets and communities, strongly preferred.Proven success in customer service, relationship building, and sales.Bilingual skills (English and Spanish) preferred.Benefits
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:
Choice of medical plansDental and vision coverageFlexible spending accounts (FSA)Disability insurance401(k) retirement planAdditional benefits include:
Employee Assistance Program (EAP)Generous paid time offInterest-free emergency loan program (up to $1,000, subject to program guidelines)Tuition assistance (available to full-time and part-time employees)Compensation
The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting.
Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.
Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.
POSITION SUMMARY
The Assistant Branch Manager partners closely with the Branch Service Officer to drive branch performance, ensure operational excellence, and deliver exceptional customer experience. This role is responsible for supervising daily branch activities, coaching and developing staff, supporting sales and relationship-building efforts, and ensuring compliance with bank policies and regulatory requirements.
The ideal candidate is a proven leader who thrives in a fast-paced environment, enjoys developing employees, excels at building customer relationships, and is committed to operational integrity. The Assistant Branch Manager assumes responsibility for branch operations whenever the Branch Service Officer is unavailable.
ESSENTIAL FUNCTIONS AND RESPONSIBILTIES
Branch Operations & Compliance
Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.Maintain responsibility for branch security, compliance, internal controls, and operational procedures.Support scheduling, workflow management, and delegation of responsibilities to branch staff.Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.Maintain accurate records and controls supporting branch transactions and operations.Assist with internal and external audits, regulatory examinations, and corrective action planning.Ensure satisfactory audit performance and operational soundness.Resolve operational and customer service issues promptly and professionally.Serve as backup for branch staff functions as needed.Perform branch opening and closing responsibilities.Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.Customer Service & Business Development
Serve as a role model for service excellence and relationship banking.Maintain expert knowledge of Reading Cooperative Bank products and services.Open consumer and business deposit accounts and assist customers with a wide range of banking needs.Identify customer needs and recommend appropriate banking solutions.Promote and cross-sell products and services that enhance customers' financial relationships with the bank.Resolve customer concerns and inquiries with professionalism and urgency.Coach team members on customer engagement, referral generation, and sales effectiveness.Support branch sales initiatives and contribute to achieving branch performance goals.Leadership & Team Development
Assist in leading, motivating, and developing branch staff.Provide ongoing coaching, feedback, and support to enhance employee performance.Help establish and track branch goals in partnership with the Branch Service Officer.Train and mentor employees on policies, procedures, customer service, and operational excellence.Assist in the preparation of employee performance reviews.Foster a positive, collaborative, and results-oriented team environment.Support employees with complex transactions, customer concerns, and problem resolution.Demonstrate initiative, sound judgment, and effective decision-making.Partner effectively with departments across the bank to support organizational goals.Adapt quickly to changing business needs and priorities.Community Engagement
Represent Reading Cooperative Bank within the community.Participate in local organizations, networking groups, business events, and community activities.Develop relationships that enhance the bank's visibility and support business growth opportunities.REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)
Knowledge, Skills & Abilities
Excellent customer service and interpersonal skills.Strong sales and business development abilities.Demonstrated leadership, coaching, and team development skills.Strong organizational skills and exceptional attention to detail.Excellent time management and follow-through.Strong verbal and written communication skills.Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.Ability to prioritize multiple responsibilities and meet deadlines.Strong critical thinking, problem-solving, and decision-making capabilities.Ability to work independently while fostering teamwork and collaboration.High degree of professionalism, integrity, dependability, and accountability.Education & Experience
Bachelor's degree preferred.Minimum of 3 years of banking experience required.2+ years of supervisory or leadership experience preferred.Familiarity with local markets and communities, strongly preferred.Proven success in customer service, relationship building, and sales.Bilingual skills (English and Spanish) preferred.Benefits
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:
Choice of medical plansDental and vision coverageFlexible spending accounts (FSA)Disability insurance401(k) retirement planAdditional benefits include:
Employee Assistance Program (EAP)Generous paid time offInterest-free emergency loan program (up to $1,000, subject to program guidelines)Tuition assistance (available to full-time and part-time employees)Compensation
The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting.
Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.
Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.
POSITION SUMMARY
Under the direction of the SVP, Head of Retail, the core responsibility of the AVP, Branch Service Officer is to ensure customers experience exceptional service every time. The position focuses on leading and developing branch staff, driving sales, and operational efficiency. The Branch Service officer will be an integral part of a team with Community Development Officers attending events as required in the communities they serve.
ESSENTIAL FUNCTIONS AND RESPONSIBILTIES
Achieve and maintain a high level of customer service and satisfaction, individually and as a branch team.Actively seek solutions to meet customer’s needs, aiming to always find a path to “yes”.Provide high-quality customer service in person or over the phone, resolving issues effectively. Build and promote branch identity while fostering overall ownership and accountability for customer experience and branch success. Cultivate a welcoming atmosphere to ensure customer retention and build lasting relationships that grow the branch’s deposit base. Achieve agreed upon growth goals for the branch; Measure achievement by increasing customer adoption and customer retention.Provide leadership, coaching, and mentoring to branch staff. Support training and development of branch employees.Offer all bank products and services (including account opening, maintenance, and processing transactions) for new and existing customers. Demonstrate full knowledge of all bank products, services and bank operations, making sound business decisions and minimizing risk. Ensure daily compliance with all Retail Banking policies and procedures.Efficiently perform all customer transactions using appropriate technology. Maintain proficiency in all in-branch operations (e.g., teller scanning, cash recycling/dispensing, etc.)Continuously enhance skills through internal and external training, and continuing education.Collaborate effectively with the Community Development Officer, Commercial and Residential team members to ensure the branch delivers sales and service to our customers on all product lines.Service small business customers with their business and cash management product needs.Actively participate in and lead branch involvement in community events and outreach.Ideal candidate:
Demonstrated ability to create a climate in which people want to do their best; able to motivate and empower others by inviting input from each person and sharing ownership and visibility.A passion for mentoring and developing staff.Proven ability to set goals and hold employees accountable for achievement of goals.Pursues and cultivates a customer centric organizationSuperior knowledge of operational systems and RCB products and services.REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)
Knowledge, Skills & Abilities
Strong sales skills, organizational ability and excellent written and verbal communications skills required. Excellent detail orientation, time management, and follow-up skills.Excellent PC skills, and use of Microsoft office products, i.e. word, excel, and power point.Must be an energetic, self-motivated leader with outstanding initiative. Must be results oriented and able to prioritize multiple tasks. Must be a person of high integrity who is dependable and professional at all times.Education & Experience
College degree preferred.Bilingual skills (English and Spanish) preferred.Minimum of 4+ years in a management or supervisory position with strong people skills required.BENEFITS
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:
Choice of medical plansDental and vision coverageFlexible spending accounts (FSA)Disability insurance401(k) retirement planAdditional benefits include:
Employee Assistance Program (EAP)Generous paid time offInterest-free emergency loan program (up to $1,000, subject to program guidelines)Tuition assistance (available to full-time and part-time employees)Compensation
The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting.
Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.
Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.
POSITION SUMMARY
Under the direction of the SVP, Head of Retail, the core responsibility of the AVP, Branch Service Officer is to ensure customers experience exceptional service every time. The position focuses on leading and developing branch staff, driving sales, and operational efficiency. The Branch Service officer will be an integral part of a team with Community Development Officers attending events as required in the communities they serve.
ESSENTIAL FUNCTIONS AND RESPONSIBILTIES
Achieve and maintain a high level of customer service and satisfaction, individually and as a branch team.Actively seek solutions to meet customer’s needs, aiming to always find a path to “yes”.Provide high-quality customer service in person or over the phone, resolving issues effectively. Build and promote branch identity while fostering overall ownership and accountability for customer experience and branch success. Cultivate a welcoming atmosphere to ensure customer retention and build lasting relationships that grow the branch’s deposit base. Achieve agreed upon growth goals for the branch; Measure achievement by increasing customer adoption and customer retention.Provide leadership, coaching, and mentoring to branch staff. Support training and development of branch employees.Offer all bank products and services (including account opening, maintenance, and processing transactions) for new and existing customers. Demonstrate full knowledge of all bank products, services and bank operations, making sound business decisions and minimizing risk. Ensure daily compliance with all Retail Banking policies and procedures.Efficiently perform all customer transactions using appropriate technology. Maintain proficiency in all in-branch operations (e.g., teller scanning, cash recycling/dispensing, etc.)Continuously enhance skills through internal and external training, and continuing education.Collaborate effectively with the Community Development Officer, Commercial and Residential team members to ensure the branch delivers sales and service to our customers on all product lines.Service small business customers with their business and cash management product needs.Actively participate in and lead branch involvement in community events and outreach.Ideal candidate:
Demonstrated ability to create a climate in which people want to do their best; able to motivate and empower others by inviting input from each person and sharing ownership and visibility.A passion for mentoring and developing staff.Proven ability to set goals and hold employees accountable for achievement of goals.Pursues and cultivates a customer centric organizationSuperior knowledge of operational systems and RCB products and services.REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)
Knowledge, Skills & Abilities
Strong sales skills, organizational ability and excellent written and verbal communications skills required. Excellent detail orientation, time management, and follow-up skills.Excellent PC skills, and use of Microsoft office products, i.e. word, excel, and power point.Must be an energetic, self-motivated leader with outstanding initiative. Must be results oriented and able to prioritize multiple tasks. Must be a person of high integrity who is dependable and professional at all times.Education & Experience
College degree preferred.Bilingual skills (English and Spanish) preferred.Minimum of 4+ years in a management or supervisory position with strong people skills required.BENEFITS
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:
Choice of medical plansDental and vision coverageFlexible spending accounts (FSA)Disability insurance401(k) retirement planAdditional benefits include:
Employee Assistance Program (EAP)Generous paid time offInterest-free emergency loan program (up to $1,000, subject to program guidelines)Tuition assistance (available to full-time and part-time employees)Compensation
The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting.
Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.
Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.
POSITION SUMMARY
The Security & Systems Administrator is responsible for maintaining and securing the organization’s IT infrastructure, with a primary focus on security operations and vulnerability management. This role combines hands-on systems administration with security monitoring, incident response, and continuous improvement of the organization’s security posture.
The ideal candidate is a technically strong Windows systems administrator who can proactively identify risks, respond to security events, and effectively communicate with internal users. This position requires strong troubleshooting skills, attention to detail, and a strong sense of urgency.
ESSENTIAL FUNCTIONS AND RESPONSIBILTIES
Administer, maintain, and support Windows Server environments, including Active Directory, Group Policy, and core infrastructure servicesLead vulnerability management efforts, including scanning, prioritizing, remediation coordination, and reportingMonitor the organization’s Managed Detection and Response (MDR) platform (Rapid7), including: Monitoring security logs and alertsInvestigating suspicious activityTuning detection rules and improving alert qualityMonitor and maintain other security systems such as SentinelOne, PhishER, and M365Perform security log reviews across systems, endpoints, and network infrastructureRespond to security incidents, perform root cause analysis, and document findingsImplement and maintain system hardening standards and security best practicesAssist in the development, documentation, and enforcement of security policies, standards, and proceduresProvide general systems administration support, including patching, upgrades, performance monitoring, and troubleshootingSupport end users with technical issues as needed, especially where security is involvedCreate and maintain clear technical documentation and user-facing communicationsParticipate in after-hours support, including best-effort Saturday phone coverage Stay current with emerging threats, vulnerabilities, and security technologiesREQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)
Knowledge, Skills & Abilities
Strong knowledge of: Windows ServerActive Directory, Group PolicyPatch management and system lifecycle maintenanceFamiliarity with security operations tools (e.g., Rapid7 or similar MDR/SIEM platforms) Familiarity with vulnerability management practices and tools (e.g., InsightVM, Nessus, Qualys) Understanding of core security principles: Endpoint protectionLogging and monitoringIncident responseLeast privilege and system hardeningAbility to analyze logs, investigate alerts, and troubleshoot complex issues Strong problem-solving skills with the ability to address incidents Excellent written and verbal communication skills: Ability to document policies, procedures, and technical findingsAbility to communicate clearly with non-technical usersFamiliarity with scripting or automation (PowerShell preferred) is a plus Basic networking knowledge (TCP/IP, firewalls, VPNs) is a plusEducation & Experience
Bachelor’s degree in information security, IT Infrastructure, or equivalent experience required Minimum 2+ years of hands-on experience in Windows Server administration Experience working in a collaborative IT environment and supporting internal users Relevant certifications (e.g., Security+, Microsoft, or similar) are a plusBENEFITS
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:
Choice of medical plansDental and vision coverageFlexible spending accounts (FSA)Disability insurance401(k) retirement planAdditional benefits include:
Employee Assistance Program (EAP)Generous paid time offInterest-free emergency loan program (up to $1,000, subject to program guidelines)Tuition assistance (available to full-time and part-time employees)Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.
Read LessPOSITION SUMMARY
Under the direction of the SVP, Head of Retail, the core responsibility of the AVP, Branch Service Officer is to ensure customers experience exceptional service every time. The position focuses on leading and developing branch staff, driving sales, and operational efficiency. The Branch Service officer will be an integral part of a team with Community Development Officers attending events as required in the communities they serve.
ESSENTIAL FUNCTIONS AND RESPONSIBILTIES
Achieve and maintain a high level of customer service and satisfaction, individually and as a branch team.Actively seek solutions to meet customer’s needs, aiming to always find a path to “yes”.Provide high-quality customer service in person or over the phone, resolving issues effectively. Build and promote branch identity while fostering overall ownership and accountability for customer experience and branch success. Cultivate a welcoming atmosphere to ensure customer retention and build lasting relationships that grow the branch’s deposit base. Achieve agreed upon growth goals for the branch; Measure achievement by increasing customer adoption and customer retention.Provide leadership, coaching, and mentoring to branch staff. Support training and development of branch employees.Offer all bank products and services (including account opening, maintenance, and processing transactions) for new and existing customers. Demonstrate full knowledge of all bank products, services and bank operations, making sound business decisions and minimizing risk. Ensure daily compliance with all Retail Banking policies and procedures.Efficiently perform all customer transactions using appropriate technology. Maintain proficiency in all in-branch operations (e.g., teller scanning, cash recycling/dispensing, etc.)Continuously enhance skills through internal and external training, and continuing education.Collaborate effectively with the Community Development Officer, Commercial and Residential team members to ensure the branch delivers sales and service to our customers on all product lines.Service small business customers with their business and cash management product needs.Actively participate in and lead branch involvement in community events and outreach.Ideal candidate:
Demonstrated ability to create a climate in which people want to do their best; able to motivate and empower others by inviting input from each person and sharing ownership and visibility.A passion for mentoring and developing staff.Proven ability to set goals and hold employees accountable for achievement of goals.Pursues and cultivates a customer centric organizationSuperior knowledge of operational systems and RCB products and services.REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)
Knowledge, Skills & Abilities
Strong sales skills, organizational ability and excellent written and verbal communications skills required. Excellent detail orientation, time management, and follow-up skills.Excellent PC skills, and use of Microsoft office products, i.e. word, excel, and power point.Must be an energetic, self-motivated leader with outstanding initiative. Must be results oriented and able to prioritize multiple tasks. Must be a person of high integrity who is dependable and professional at all times.Education & Experience
College degree preferred.Bilingual skills (English and Spanish) preferred.Minimum of 4+ years in a management or supervisory position with strong people skills required.BENEFITS
We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:
Choice of medical plansDental and vision coverageFlexible spending accounts (FSA)Disability insurance401(k) retirement planAdditional benefits include:
Employee Assistance Program (EAP)Generous paid time offInterest-free emergency loan program (up to $1,000, subject to program guidelines)Tuition assistance (available to full-time and part-time employees)Compensation
The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting.
Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.
Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.
Are you a strategic lending leader ready to make a lasting impact? We’re seeking an accomplished Director, Residential & Consumer Lending to drive the growth, performance, and innovation of our mortgage and consumer lending platforms.
This is a highly visible role for a forward-thinking leader who blends big-picture strategy with hands-on operational excellence. You’ll guide the full lending lifecycle—from origination through secondary market execution—while building strong teams, deepening market presence, and delivering exceptional customer outcomes.
What You’ll Do
Strategic Leadership
Develop and execute the strategic plan for residential mortgage and consumer lending to drive loan growth, profitability, and market share.Identify market opportunities, competitive positioning, and product development initiatives.Partner with executive leadership to align lending strategies with overall bank objectives.Lending Production & Portfolio Management
Oversee origination of residential mortgage (conforming, portfolio, and government) and consumer loan products (HELOCs, personal loans, auto, etc.).Establish production goals, pricing strategies, and performance metrics.Ensure sound credit practices and adherence to underwriting standards.Operations Oversight
Lead and manage lending operations including processing, underwriting, closing, and post-closing functions.Drive operational efficiency, workflow optimization, and technology utilization.Ensure service level standards (turn times, customer satisfaction) are met or exceeded.Coordinate with servicing (internal or external) to ensure seamless loan lifecycle management.Secondary Market & Capital Markets
Oversee secondary market activities including loan sales, securitization, and investor relationships.Manage pipeline hedging strategies and interest rate risk in coordination with finance/ALCO.Ensure compliance with investor guidelines (e.g., agency and private investors).Monitor gain-on-sale margins, execution strategies, and pricing models.Maintain knowledge of agency guidelines and regulatory requirements impacting loan salability.Risk Management & Compliance
Ensure full compliance with all applicable federal and state lending regulations (e.g., fair lending, TRID, HMDA, RESPA).Partner with Risk and Compliance to maintain strong internal controls and audit readiness.Promote a culture of risk awareness and accountability across lending teams.Contribute to CRA reporting as required.Team Leadership & Development
Lead, mentor, and develop a high-performing team across sales and operations.Establish clear goals, accountability, and performance management practices.Foster a collaborative, customer-focused culture.Cross-Functional Collaboration
Work closely with Retail Banking, Commercial Lending, Marketing, Finance, Compliance, and IT to support lending initiatives.Support community outreach and business development efforts.Represent the Bank in industry and community organizations as appropriate.What You Bring
Education & Experience
Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience).8–12+ years of progressive experience in residential mortgage and consumer lending.5+ years in senior leadership or executive management.Demonstrated success in secondary market execution and investor relations.Knowledge & Skills
Deep expertise in mortgage and consumer lending products.Strong understanding of secondary market dynamics and agency guidelines.Proven operational leadership with a track record of process improvement.Solid regulatory and compliance knowledge.Exceptional financial acumen in pricing, profitability, and pipeline management.Strong communicator and people leader who inspires high performance.Ability to balance strategic vision with hands-on execution.Reading Cooperative Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The pay range indicated is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.
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