SUMMARY: Service Technicians,
SUMMARY: Service Technicians,
Quick Lane Tire & Auto Center has immediate openings for service technicians. Quick Lane offers an excellent work environment in a state-of-the-art facility. We offer factory-driven technical training with a clearly defined career path for advancement opportunities within the dealer network. In this role, the technician will have the skills to perform the following: service and repairs, brakes, alignments, scheduled maintenance, drivetrain, diagnostics, suspension, steering, and chassis parts.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Ensures vehicle inspections are completed thoroughly and accuratelyCommunicates the results of the inspection process with the service advisorPerforms work specified on the repair order with efficiency and in accordance with dealership policiesWorks well within a team environment
QUALIFICATIONS
Previous technician experience requiredASE and/or Mechanic Certification preferredValid driver's license
EDUCATION and/or EXPERIENCE
High School Diploma requiredCertification from Mechanical Training a plus
LANGUAGE SKILLS
English
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do the following:
Lift automotive batteries and tiresWork with shop tools and equipment
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work in a retail tire and auto service environment
Read Less
SUMMARY
A Tire and Auto Center has immediate openings for experienced Service Advisors. The Service Advisor will work with customers on automotive maintenance services with an emphasis on tire sales. This is a great opportunity for those who have prior automotive retail experience and enjoys working with the public. We offer factory-driven technical training with a clearly defined career path for advancement opportunities within the dealer network. they also offers a competitive compensation and benefits package.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following
Greets customers in person and over the phone.Ensures vehicle inspections are completed thoroughly and accurately.Completes repair orders by documenting symptoms, problems, and causes discovered; as well as repairs and services required.Communicates the results of the inspection process with the customer.Support and motivate the Service Technician Staff.Other related duties as assigned.QUALIFICATIONS
Excellent customer service and communication skillsThorough understanding of tire and automotive repair marketStrong focus on quality and customer satisfactionTime management skillsProfessional , well groomed personal appearanceAbility to work independently and effectively manage a team of certified techniciansValid driver's license and clean driving recordEDUCATION and/or EXPERIENCE
High School Diploma required
College degree or coursework a plus
LANGUAGE SKILLS
English
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to
Lift automotive batteries and tiresWork with shop tools and equipmentWORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work in a state of the art retail tire and auto service environment
Read Less
JOB TITLE: Manager/Service Manager
SUMMARY
A Tire and Auto Center has immediate openings for experienced Service Managers. In this role the Manager will work with customers on automotive maintenance services. This is a great opportunity for those who have prior automotive retail experience and enjoys working with the public. We offer factory-driven technical training with a clearly defined career path for advancement opportunities within the dealer network. They also offers a competitive compensation and benefits package.
Essential Duties & Responsibilities:
· Analyze process regularly to assure efficient and high-quality work.
· Increase service technician productivity levels.
· Provide excellent customer service for all customers whether external and internal
· Manage the service department so that it provides appropriate levels of profit.
· Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
· Become familiar and proficient with all phases of the computer system needed for parts and service management.
· Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
· Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
· Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
· Keep to expense and revenue goals as budgeted.
· Increase the volume of service work through effective management of technicians and processes.
· Create promotional campaigns in cooperation with the sales and parts departments.
· Establish and maintain service follow-up programs.
· Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
· Stay up to date with service department concerns through attendance at applicable training sessions.
· Create monthly and annual goals for the service department in cooperation with the general manager.
Skills, Qualifications, and Expectations:
· Minimum of 5yrs experience as automotive shop management
· Devote himself/herself to ensuring satisfaction to customers.
· Determine management, production and quality requirements by asking questions and listening.
· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
· Understand and follow work rules and procedures.
· Participate in performance management.
· Interact well with others and be a positive influence on employee morale.
EDUCATION AND/OR EXPERIENCE
High School Diploma requiredCollege degree or coursework a plus
LANGUAGE SKILLS
English
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do the following:
Lift automotive batteries and tiresWork with shop tools and equipmentWORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work in a clean, state-of-the-art retail tire and auto service environment. Read Less