Salary: $24.00 - $25.00 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Senior Receptionist serves as the first point of contact for employees, executives, and visitors, creating a professional and welcoming environment. This role supports daily front desk operations, meeting and conference services, and overall office coordination to ensure a seamless workplace experience.
Key Responsibilities
• Greet and assist all visitors, manage arrivals and departures, and direct guests appropriately
• Serve as the main point of contact for front desk inquiries, providing information and support in a professional manner
• Enforce security protocols for visitors, contractors, and deliveries
• Manage meeting room reservations, coordinate logistics, and ensure rooms are properly set up
• Communicate meeting and event requirements with internal teams and external vendors
• Order catering, coordinate supplies, and support meeting and event execution
• Handle shipping and receiving, including preparing labels and processing packages
• Maintain office supplies inventory, including ordering and tracking
• Process invoices related to shipping, catering, and office needs
• Provide light administrative support such as printing, copying, and package handling
• Coordinate with building management, maintenance, and AV support as needed
• Maintain knowledge of office layout, amenities, and local resources to assist employees and guests
• Support safety, emergency procedures, and sustainability initiatives
• Build strong relationships with employees, vendors, and leadership to support daily operations
Preferred Qualifications
• Experience in reception, hospitality, or administrative support in a corporate environment
• Strong customer service mindset with a polished and professional demeanor
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and organizational skills
• Proficiency with basic office technology and systems
• High level of discretion and professionalism handling confidential information
• Dependable, detail-oriented, and committed to operational excellence
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1528951
Rapport a specialized division of FLIK Hospitality Group
Read Less
Position Title: Hospitality Aide Omnicom NYC
Pay 6
Salary: $20-$24/hour
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Hospitality aid is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Manage and maintain all public areas, the ambassador will be the point of contact for reception and c-suite team.
Key Responsibilities:
Provide high-level internal and external customer supportPreferred Qualifications:
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1552502
Rapport a specialized division of FLIK Hospitality Group
Read Less
Position Title: Conference Aide Goldman Salt Lake City
Pay 5
Salary: $21/hour
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Conference Aides (CA) are responsible for pantry management and conference center set up; including, but not limited to equipment, storage, and organization based upon business need. The Conference Services Aids work in conjunction with receptionists, coordinators, Lead WPA/CA, and the Conference Center Manager to support the handling of vendors and catering. They will report to the Lead Conference Aide and the Conference Center Manager.
Essential Duties and Responsibilities:
Preferred requirements:
Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously.Excellent oral and written communication skills.Basic computer skills and knowledge of office technology/equipment.Ability to read and execute Resumes and BEOs sent out by the coordinator team.Ability to work calmly and effectively in stressful situations.Exceptional client service skills to exceed expectations.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1552206
Rapport a specialized division of FLIK Hospitality Group
Read Less
Position Title: Guest Service Agent Goldman NYC
Pay 5
Salary: $30/hour
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in Client Conference Center, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.
Essential Duties and Responsibilities:
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1552200
Rapport a specialized division of FLIK Hospitality Group
Read LessSalary: $135000 - $155000 / year
Other Forms of Compensation: bonus
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
As the Director of Conference & Reception Services you will have the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.
The Director of Conference & Reception Services will be responsible for overseeing the engagement of all Clients, Guests, Vendors, and Associates entering Milbank. You will ensure that all policies and procedures are followed and that all hospitality departments operate at maximum efficiency. You will continuously elevate the program rather than maintaining. They will lead by example, displaying an energetic, friendly, and approachable demeanor always.
Essential Job Functions:Support, manage, and execute Senior Leadership-level events strategically while leading with professionalism and ownership.Develop and implement innovative programs that elevate engagement, optimize space utilization, and increase service impact.Partner with client operations team; collaborating and analyzing data, feedback, and trends to develop continuous improvement and holistic service delivery opportunities.Provides clients and site managers with regular updated data and reports regarding hospitality operations, events (including after-hour), levels of activity, operational concerns, etc.Continuously evaluate service models and recommend enhancements to elevate the user experience and operational effectiveness.Serve as a highly visible point of contact, ensuring expectations are understood, communicated, and exceeded.Partner with client operations team, cross-functionally to deliver cohesive solutions that enhance both the guest journey and employee productivity.Responsible for overseeing day-to-day reception services, meetings, and events.Provide a consistent high-level service in all areas to exceed guest satisfaction and KPIs are achieved:Train and mentor staff to deliver Platinum Service in every guest interaction.Adjust and make recommendations for processes when areas are not meeting standards.Ensure staff are engaged and involved in individual and team building programs.Conduct daily point meetings that include a service and recognition component.Develop and/or adapt training materials to best support the success of the Rapport Team and consistently revisit guides, manuals and training procedures.Complete internal audits on guest service functions to ensure client specific standards are met.Complete all daily, weekly or monthly reports and present them in a monthly business review.Manage and formulate weekly schedules for team members, flexing labor and staffing levels when applicable.Develop, maintain and update Standard Operating Procedures for all job tasks and positions.Have a strong focus on strategy, introducing new hospitality concepts and operational efficiencies.Able to build consensus and influence team members to achieve goals and objectives.Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.Creates personal development plans and conducts annual performance appraisals for the Hospitality Team.Creates, develops and updates Daily Fact Sheet for Concierge and Conference Team.Ensures that the Reception Desks, conference rooms, and lounge areas are consistently presentable and in working order.Provide input to the District Manager regarding associate performance, highlighting successes, and areas for improvement.Ability to work in multiple roles within the operations as this is a working management position.Enforces, maintains, and monitors the department’s Dress Code Policy.All other duties as assigned.Responsibilities:Teamwork and Communication
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.Maintain a strong awareness of business activity and communicate all updates with your team members.Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.Provide assistance according to business needs e.g. lunch cover, callouts, and general support.Facilitate the training of new associates and complete checklists accordingly.Take part in the cross-training program which covers all areas of the department, when available.
Working Environment
Maintain a clear, presentable working area always and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate as necessary.Deliver consistent, high-touch service and translate client needs into operational solutions that enhance satisfaction and retention.
Personal Presentation and Responsibilities
Maintain a professional, polite and considerate manner always.Adhere to dress code standards as per the dress policy.Discuss any training needs or requests with your manager.
Preferred Qualifications:
Bachelor’s degree and a minimum of 3-5 years’ experience.Previous experience as a Director of Conference Services preferred.Superior quantitative, oral and written communications and problem-solving/strategizing skills.Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.Proactive mindset to anticipate and support changes in our business.Conformity to the highest standards of personal integrity and ethical behavior.Exceptional customer service abilities.Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1533412
Rapport a specialized division of FLIK Hospitality Group
Read LessSalary: $29 - $30 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.
Key Responsibilities:Welcome MS clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belongingProvide a prompt and courteous welcome to all guests upon their arrivalActing as way-finders and hospitality services resource for all guestsReviewing and committing to memory the profiles of VIP guests expected for the dayRecognizing and welcoming VIP guests using service excellence standardsAssist with lobby flow including employee and visitor cues to elevatorsBuilding and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtainedProviding smooth and efficient check in experience for groups, guests and visiting MS employeesReview visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivalsBe actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunityEscort guests to their destination as requiredHandle all in person, phone and email communications with professionalism, ensuring that information is gathered accuratelyAnticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectationsEnsure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the dayBe familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as requiredSafeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.Must be flexible in working at multiple site locations to support business operationsOperate the Evening Meal Program Operation from 6pm – pmRetrieve food deliveries from personnelOrganize food deliveries by alphabetical order to ensure ease in employees retrieving their food deliveryResponsible for all general Lobby & Evening Meal Program duties as requiredPreferred Qualifications:Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a mustPrevious Corporate/Hotel Hospitality experience in rooms division and/or guest servicesStrong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environmentExcellent listening and oral communication skills. Basic computer skills and knowledge of office technology / equipment. Punctual, dependable and dedicated to achieving operational excellenceDiscreet, ethical and committed to maintaining a high degree of confidentiality. 3-5 years experience in a client service / front of the house position within a hospitality or corporate environment. Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operationsApply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1534360
Rapport a specialized division of FLIK Hospitality Group
Read Less
Position Title: Guest Experience Ambassador NYC-Omnicom
Pay 5
Salary: $25-$28/hour
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Receptionist serves as the front-of-house ambassador and first point of contact. This role is responsible for delivering a professional, polished, and hospitality-driven experience for all visitors, employees, and stakeholders while ensuring seamless reception operations and communication flow.
Essential Duties and Responsibilities:
Qualifications:
1–3 years of experience in reception, hospitality, or customer service rolesStrong verbal and written communication skillsProfessional presentation with a polished and service-oriented demeanorAbility to multitask, prioritize, and remain composed in a fast-paced environmentStrong organizational skills and attention to detail
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1550678
Rapport a specialized division of FLIK Hospitality Group
Read LessSalary: $85000 - $95000 / year
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Rapport is a specialized division of FLIK Hospitality Group, delivering elevated guest and employee experiences across premium environments. Unlike recruitment agencies, Rapport employs its ambassadors directly offering long-term careers, comprehensive benefits, and meaningful development opportunities.
We invest in every ambassador from day one with a warm welcome, tailored training, and continuous development. As part of a global hospitality community, Rapport ambassadors collaborate across cultures, share best practices, and build careers that extend far beyond a single location.
Position Overview
The Hospitality Experience Manager is responsible for leading and elevating the end-to-end guest experience across United Club and United Polaris Lounges within a major airport environment. This role ensures seamless, world-class service delivery for United's premium travelers while inspiring on-site teams to consistently deliver Rapport’s Platinum Service standards. Coverage may extend to multiple lounges located within the same airport.
Key Responsibilities:
Own and champion the overall guest experience across United Club and Polaris LoungesOversee guest services and service recovery Partner with culinary, operations, and airport stakeholdersLead lounge activations and premium service momentsConduct quality audits and ensure brand complianceTrack and act on guest satisfaction metrics
Qualifications & Experience:
5+ years of hospitality leadership experienceAbility to remain on your feet for extended periods and frequent movement including walking between locations throughout the workdayAirport lounge, airline, or premium hospitality experience preferredExcellent communication and problem-solving skillsProficiency with Microsoft Office and hospitality systems
Hours of Work & Shift Expectations:
Full time role scheduled based on operational needs of United Club and United Polaris LoungesFlexibility to work early mornings, evenings, weekends and holidaysSchedules may vary due to flight volumes, lounge capacity and special eventsPresence expected during peak travel periodsFully onsite role
Why Join Rapport?
At Rapport, your role is more than hospitality—it’s a career journey. Ambassadors receive personalized development, competitive compensation, comprehensive benefits, and opportunities for growth within FLIK Hospitality Group and Compass Group’s global network.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1535304
Rapport a specialized division of FLIK Hospitality Group
Read LessSalary: $85000 - $95000 / year
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
Rapport is a specialized division of FLIK Hospitality Group, delivering elevated guest and employee experiences across premium environments. Unlike recruitment agencies, Rapport employs its ambassadors directly offering long-term careers, comprehensive benefits, and meaningful development opportunities.
We invest in every ambassador from day one with a warm welcome, tailored training, and continuous development. As part of a global hospitality community, Rapport ambassadors collaborate across cultures, share best practices, and build careers that extend far beyond a single location.
Position Overview
The Hospitality Experience Manager is responsible for leading and elevating the end-to-end guest experience across United Club and United Polaris Lounges within a major airport environment. This role ensures seamless, world-class service delivery for United's premium travelers while inspiring on-site teams to consistently deliver Rapport’s Platinum Service standards. Coverage may extend to multiple lounges located within the same airport.
Key Responsibilities:
Own and champion the overall guest experience across United Club and Polaris LoungesOversee guest services and service recovery Partner with culinary, operations, and airport stakeholdersLead lounge activations and premium service momentsConduct quality audits and ensure brand complianceTrack and act on guest satisfaction metrics
Qualifications & Experience:
5+ years of hospitality leadership experienceAbility to remain on your feet for extended periods and frequent movement including walking between locations throughout the workdayAirport lounge, airline, or premium hospitality experience preferredExcellent communication and problem-solving skillsProficiency with Microsoft Office and hospitality systems
Hours of Work & Shift Expectations:
Full time role scheduled based on operational needs of United Club and United Polaris LoungesFlexibility to work early mornings, evenings, weekends and holidaysSchedules may vary due to flight volumes, lounge capacity and special eventsPresence expected during peak travel periodsFully onsite role
Why Join Rapport?
At Rapport, your role is more than hospitality—it’s a career journey. Ambassadors receive personalized development, competitive compensation, comprehensive benefits, and opportunities for growth within FLIK Hospitality Group and Compass Group’s global network.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1535288
Rapport a specialized division of FLIK Hospitality Group
Read LessSalary: $75000 - $85000 / year
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Hospitality Services Manager is responsible for leading a cross-functional team and managing the day-to-day operations. The individual in the role will provide overall planning and direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.
Key Responsibilities:Leads, manages and inspires a diverse team to provide elevated service to clients and guests.Support onsite operations focusing on lobby, reception, catering and conference services.Closely manages all activity related to visitors, meetings, catering and events Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the clientDrives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members Champions development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within operation; supports the team with tools and systemsProvides input with regards to associate performance, highlighting successes as well as areas for improvement Assist with creating a collaborative environment amongst the team through events and personal introductions.Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approval Coordinates weekly staffing schedule including provision for vacation and holiday coverage Ensures all team members adhere to client approved attire Assist in making space reservations using an online tool and escorting guests throughout the office Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest Coordinate luggage drop-off and pick-up Manage the badge process for employees and visitors according to client standards Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries Restock office, and pantry supplies Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look. Provide general travel support (arranging for transportation, providing directions, etc.) Coordinate and arrange basic office equipment repairs and maintenance Carry out instructions for security, fire, health and safety guidelines Provide first-line support for basic office technology Provide facility tour for the new hires and visitorsInterface with vendors (catering, AV, etc.) to provide seamless customer support Conduct opening and closing walkthroughs when business requires Availability to work early mornings, late evenings and weekends.In office 5x weekGeneral administrative support Other duties as assigned Key Competencies:Has the ability to think quickly, analytically, strategically, and accuratelyShows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.Advanced computer skills and knowledge of office technology / equipment including Microsoft SuitePunctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.Discreet, ethical, and committed to maintaining a high degree of confidentiality.A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality. Ability to use analytical skills for measuring business potential and value to the client Has developed teams and delivered structured service excellence trainings to enhance experience. Proven track record on leadership development, and business growthApply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1535049
Rapport a specialized division of FLIK Hospitality Group
Read Less