Job DescriptionJob DescriptionLegal Office Manager and Biller (Law Firm) Lakeland, FL | Full-Time | Hybrid Work
About Us
RAK Law is a boutique business and construction law firm dedicated to delivering exceptional legal services. We are seeking an experienced and driven Operations & Billing Manager to join our team. This role is essential to maximizing firm efficiency, ensuring financial accuracy, and supporting long-term growth.
Job Summary
The Operations & Billing Manager will oversee the firm’s billing, financial tracking, internal systems, and team workflows. This individual will act as both billing gatekeeper and operations leader — ensuring accurate time capture, smooth case flow, and compliance with legal and regulatory requirements.
This is not just an administrative role; it is a firm leadership position with decision-making authority over processes, systems, and operational improvements. The firm’s office is located in Lakeland, Florida. While you will primarily work remotely, you will be expected to come into the office once per week. ,
Key Responsibilities
Billing & Finance
Audit pre-bills, verify time entries, and ensure accurate client invoices.
Implement and maintain billing standards, including a firm billing playbook.
Manage trust-to-operating account transfers and maintain financial tracking spreadsheets.
Analyze expenses, prepare profitability dashboards, and set billing minimums per employee.
Examine financial data and budgets, providing financial forecasts and insights.
Operations & Process Development
Oversee all operational aspects of the firm, ensuring efficiency and accountability.
Map and optimize the case lifecycle from intake to closure.
Develop SOPs, checklists, and training guides for consistent execution.
Lead process improvements to eliminate inefficiencies and missed deadlines.
Create and monitor key performance indicators (KPIs) for firm operations.
Coordinate after-hours working sessions to tackle backlog and align priorities.
Systems & Technology
Serve as the primary administrator for MyCase, optimizing workflows, task management, and client communications.
Standardize and protect all firm templates with naming conventions, formatting rules, and permissions.
Act as the sole liaison to IT (internal and external), managing access, permissions, and troubleshooting.
Team Leadership & Development
Partner with the Managing Partner to support the professional growth of attorneys, paralegals, and staff.
Schedule one-on-one coaching, create growth plans, and track accountability.
Hold team members responsible for meeting deadlines, billing expectations, and performance milestones.
Help ensure each employee is working within their strengths while addressing developmental needs.
Qualifications
Required:
Bachelor’s degree in Business, Finance, or a related field.
Minimum 3 years’ experience in law firm operations, billing, or management.
Strong knowledge of legal billing practices and accounting basics (trust accounts, AR, expense analysis).
Experience with MyCase (or similar practice management software).
Proven ability to design, implement, and enforce processes and SOPs.
Excellent organizational, analytical, and leadership skills.
Preferred:
Prior experience managing small law firm teams.
Strong Excel skills (dashboards, expense analysis, billing minimums).
Familiarity with Florida legal practice requirements.
Deep understanding of organizational effectiveness and operations management.
Who You Are
A natural problem solver and process builder who sees inefficiencies and fixes them.
A confident leader who can hold attorneys and staff accountable.
A detail-oriented financial manager who understands the importance of accurate billing and profitability tracking.
A strategic thinker who can set goals, monitor KPIs, and align operations with growth.
A collaborator who can support both team development and firm-wide success.
Benefits & Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Professional Development Support
Please do not call. Applications missing required questions or tests will not be considered.
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