Company DescriptionInitial hiring pay range (based on location, experience, etc.): $24/hourAt Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE . Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States. Benefits offered for all Full-time Restaurant Managers:Medical, Dental, Vision & Pharmacy BenefitsDependent Care & Healthcare Flexible Spending AccountsCompany-provided Life and Disability insuranceHospital Indemnity, Accident and Critical Illness401(k) With Employer Match (age 21 & older)Access to financial advisors for budget and retirement planningOne Pass Gym Membership ProgramTuition ReimbursementCrewmember Assistance ProgramPet InsurancePerks & Rewards for Restaurant Managers:Bi-Weekly Pay! Competitive pay + monthly bonusPaid Time Off & Sick time8 paid Holidays a year Early closure for company eventsCasual Work AttirePerkspot Employee Discount Programs Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. Some locations may vary Job DescriptionYour Role at Raising Cane's:The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in shift management responsibilities of restaurant operations.The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities:Purpose of the position:Ensures operations meet Raising Cane's standards in all restaurant zones during a shiftActs as manager on duty and opens and closes the restaurantManages cash handling and ensures accountabilityGeneral to the role:Enforces Raising Cane's policies and standardsExecutes shift management meeting Raising Cane's operations and safety standardsUses required tools, forms and logs to support shift execution, document results and take corrective action when neededDirects crewmembers during a shiftProvides exemplary customer serviceUtilizes reward and recognition program for the crewmembers in the restaurantAuthorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)Ensures cleanliness of the restaurant and ensures the facility is in good working orderCompletes other duties as assignedQualificationsRequirements for Success:Detail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and highly energetic with strong written and verbal communication skillsAble to work effectively and efficiently both independently and collaborativelyAble to recognize problems, set goals, execute and convert plans into action to solve problemsKnowledge and skills in staffing, scheduling, people and cost managementProficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quicklyAble to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and trainingMust complete all required Raising Cane's company training programs1+ years of restaurant or retail management experienceMust be 18 years of age or olderHigh school diploma or equivalent preferredAdditional InformationAll your information will be kept confidential according to EEO guidelines. Terms of Use Privacy Policy Candidate Privacy Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Company DescriptionInitial hiring pay range (based on location, experience, etc.): $ 20+/ hour + Monthly Bonus on Net Sales of the Restaurant.At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE . Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States. Benefits offered for all Full-time Restaurant Managers:Medical, Dental, Vision & Pharmacy BenefitsDependent Care & Healthcare Flexible Spending AccountPet Insurance401(k) With Employer Match (age 21 & older)Tuition ReimbursementShort-term & Long-term DisabilityCrewmember Assistance ProgramPerks & Rewards for Restaurant Managers:Weekly Pay! Competitive pay + monthly bonusPaid Time Off & Sick time8 paid Holidays a year Early closure for company eventsCasual Work AttirePerkspot Employee Discount Programs Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. Some locations may vary Job DescriptionYour Role at Raising Cane's:The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in shift management responsibilities of restaurant operations.The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. Your Impact and Responsibilities:Purpose of the position:Ensures operations meet Raising Cane's standards in all restaurant zones during a shiftActs as manager on duty and opens and closes the restaurantManages cash handling and ensures accountabilityGeneral to the role:Enforces Raising Cane's policies and standardsExecutes shift management meeting Raising Cane's operations and safety standardsUses required tools, forms and logs to support shift execution, document results and take corrective action when neededDirects crewmembers during a shiftProvides exemplary customer serviceUtilizes reward and recognition program for the crewmembers in the restaurantAuthorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)Ensures cleanliness of the restaurant and ensures the facility is in good working orderCompletes other duties as assignedQualificationsRequirements for Success:Detail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and highly energetic with strong written and verbal communication skillsAble to work effectively and efficiently both independently and collaborativelyAble to recognize problems, set goals, execute and convert plans into action to solve problemsKnowledge and skills in staffing, scheduling, people and cost managementProficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quicklyAble to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and trainingMust complete all required Raising Cane's company training programs1+ years of restaurant or retail management experienceMust be 18 years of age or olderHigh school diploma or equivalent preferredAdditional InformationAll your information will be kept confidential according to EEO guidelines. Terms of Use Privacy Policy Candidate Privacy Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Company DescriptionInitial hiring pay range (based on location, experience, etc.): $18 / hourAt Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE . Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States. Benefits offered for all Full-time Restaurant Managers:Medical, Dental, Vision & Pharmacy BenefitsDependent Care & Healthcare Flexible Spending AccountsCompany-provided Life and Disability insuranceHospital Indemnity, Accident and Critical Illness401(k) With Employer Match (age 21 & older)Access to financial advisors for budget and retirement planningOne Pass Gym Membership ProgramTuition ReimbursementCrewmember Assistance ProgramPet InsurancePerks & Rewards for Restaurant Managers:Weekly Pay! Competitive payPaid Time Off & Sick time8 paid Holidays a year Early closure for company eventsCasual Work AttirePerkspot Employee Discount Programs Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. Some locations may vary Job DescriptionYour Role at Raising Cane's:The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane's standards and culture in management responsibilities of one restaurant zone's operations.The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.Your Impact and Responsibilities:Purpose of the position:Ensures operations meet Raising Cane's standards in one restaurant zone during a shiftGeneral to the role:Enforces Raising Cane's policies and standardsManages assigned zone according to Raising Cane's operations and safety standardsUses required tools, forms and logs to support shift execution, document results and take corrective action when neededDirects crewmembers during a shiftProvides exemplary customer serviceSupports execution of reward and recognition program for the crewmembers in the restaurantAuthorizes employee functions requiring manager approval (e.g. discounts, promotions, etc.)Ensures cleanliness of the restaurant and ensures the facility is in good working orderCompletes other duties as assignedQualificationsRequirements for Success:Detail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and highly energetic with strong written and verbal communication skillsAble to work effectively and efficiently both independently and collaborativelyAble to recognize problems, set goals, execute and convert plans into action to solve problemsAble to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and trainingMust complete all required Raising Cane's company training programs1+ years of restaurant or retail management experience, or Raising Cane's advanced crew experienceMust be 18 years of age or olderHigh school diploma or equivalent preferredAdditional InformationAll your information will be kept confidential according to EEO guidelines. Terms of Use Privacy Policy Candidate Privacy Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job DescriptionJob DescriptionCompany Description
At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a work hard, have fun philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!Job Description
The Customer Relations Representative II serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on supporting Level I Representatives on escalations and overflow volume. They also represent Raising Cane’s through response and recovery across all social media channels and online reviews.
Your Impact and Responsibilities:Support Level I Representatives during high volume and escalated customer calls and casesUtilize scraping and aggregating software to review, code, and respond to social media and online reviews to recover customers and protect the brandConduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentationCollaborate with various teams to perform higher level tasks, including processing refunds, corresponding with leadership on escalations, and other role-specific tasksQualifications
2+ years’ experience in customer relations role or as a Raising Cane’s customer-facing Zone or Restaurant ManagerAvailability to work full-time varied schedule, including days, evenings, and weekendsAbility to professionally engage with customers and corporate partnersAbility to de-escalate situations and bring resolutionDetail-oriented, organized, and flexible for effective task managementExceptional comprehension, auditory, written and verbal communication skillsProficiency in Microsoft Office: Excel, PowerPoint, Word, and OutlookPreferred QualificationsExperience with social media and reviews aggregation software, case management systems, and call center phone system functionalityExperience in a QSR, fast casual restaurant, or retail companySome CollegeBilingual
Additional Information
All your information will be kept confidential according to EEO guidelines.Terms of UsePrivacy PolicyCandidate Privacy NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job DescriptionJob DescriptionCompany Description
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States. Job Description
Your Role at Raising Cane’s:The Customer Relations Representative I is responsible for receiving and responding to customer communications involving general inquiries and customer recovery needs in a caring, genuine, and authentic way. This role is responsible for ensuring a positive customer experience outside of the restaurant, including reception phone calls.Your Impact and Responsibilities:Receives the high volume of incoming customer communications and responds in a timely manner and ensures satisfactory resolution and completion of each communication per Raising Cane’s standards, policies, and proceduresLogs contacts accurately, routes to the appropriate channel, follows up and ensures full resolutionSupports the collection of data, and creation of reports, materials, and presentations to support departmental needsQualifications
Requirements for Success:Experience in a high-volume customer service capacity (QSR/fast casual restaurant or retail preferred)2+ years of customer relations or contact center experience with proven success record, or 2+ years as an hourly restaurant manager at Raising Cane’sAble to consistently engage with customers in a professional and empathetic manner and communicate calmly and confidently with customers and internal partnersDetail-oriented, organized, and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and energetic with advanced skills in listening, written, and verbal communicationAble to comprehend and record communication details completely and accuratelyAble to work effectively and efficiently both independently and collaborativelyAble to work a full-time varied schedule, including days, nights and weekends at the Restaurant Support Office in Plano, TXBilingual preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.Terms of UsePrivacy PolicyCandidate Privacy NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
