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Read Less From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future
The Role
The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.
The Operations Supervisor base pay ranges from $24-$26 hourly.
What You’ll Do
Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Supervise with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesManage investigation and rectification of inventory discrepanciesLead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsEnsure timely and consistent communication and follow up for all store maintenance issuesServe as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT TeamWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionLead Sales Support team execution of store initiatives Provide training and direction to direct reports, peers, and managementPartner with store management to resolve customer service issues Manage customer repairs, dry-cleaning, and alterations programs Meet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership Contribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live by
The Customer Rules – 2-4 years of prior work experience in a retail stock, logistics, operations, or management position Be a Good Human - Be original, be authentic Have No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t HappenAvailability Requirements
The Operations Supervisor role is full-time and requires 32-40 hours per week.
Benefits
Clothing Allowance Generous Employee Discount Paid Time Off Medical, dental, vision and ancillary benefits Membership to Calm and access to other wellness benefits401kPaid Parental Leaverag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Read LessAbout rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
The purpose of this role is to support the Sr. Director, Retail Operations in overseeing the daily operations of retail stores, ensuring efficiency, profitability, and a strong customer experience
Responsibilities:
Maintain and oversee compliance for company policies, procedures and standards
Manage and improve store systems, operational policies, and procedures
Train, coach, and manage store execution of operations tasks (i.e. POS procedures, return procedures, budget management, clienteling, inventory management, loss prevention, etc.)
Establish controls and monitor risks to company assets such as cash, inventory, etc.
Manage retail expenses and maintain budget compliance across the stores
Monitor the accuracy of receiving, transfers, damages, and RTV’s
Manage clienteling platform and store performance
Enable effective communication between retail stores and the corporate office
Resolve issues impacting service, efficiency, or productivity
Enhance customer service standards and adapt client experience to business needs
Apply sound judgement and discretion independently, as well as collaboratively with, retail and corporate management teams on all daily store operations and processes
Assist in store opening and renovation process
Lead new projects, technology initiatives and new process roll outs
Requirements:
Strong communication and presentation skills
Strong analytical aptitude including thorough understanding of financial statements and reporting of Key Performance Indicators
Proven skill in training and the ability to positively influence people to gain support
Understanding of Loss Prevention concepts and enforcement tactics
Ability to support, interact and communicate effectively with both internal and external cross-functional stakeholders
Strong organizational skills, self-motivated and focused on meeting deadlines in a fast-paced environment
Ability to create and develop new processes and procedures to enhance the customer experience
Demonstrates exceptional attention to detail and a commitment to accuracy, ensuring all work is thoroughly reviewed and error-free
Demonstrated ability to think strategically while being able to execute on a tactical level
Demonstrates the capacity to align home office objectives with an understanding of the diverse needs and priorities of retail teams
B.A or equivalent
Luxury or contemporary retail store upper management experience
5+ years’ experience in a Retail Operations multi-store or corporate role
Shopify POS experience
Omnichannel operations management experience
Strong interpersonal, communication, organization and follow-through skills
Availability to travel both domestically and internationally, as needed
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Our in office policy is in office, 4 days a week.
Benefits
Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k
Salary: The target salary for this role is between $90,000 and $100,000 based on candidates' experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Read LessAbout rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store's operations to facilitate a seamless customer experience. The Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.
Responsibilities:
Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Supervise with inventory and stock management
Ensure maximization of storage and capacity in all product and supply categories
Manage investigation and rectification of inventory discrepancies
Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
Ensure timely and consistent communication and follow up for all store maintenance issues
Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team
Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
Have proper understanding of BOH/FOH IT systems, including POS transaction
Lead Sales Support team execution of store initiatives
Provide training and direction to direct reports, peers, and management
Partner with store management to resolve customer service issues
Manage customer repairs, dry-cleaning, and alterations programs
Meet store and metric goals
Ensure brand mission is brought to life and introduced to everyone that walks into our store
Maintain a knowledge and understanding of all policies and procedures
Consistently act within the core values of rag & bone
Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Requirements:
2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position
Strong background in inventory management, shrink reduction, and operational execution
Ability to analyze business reports and make data-driven decisions
Ability to work a flexible schedule, including nights, weekends, and holidays.
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Benefits:
Paid Time Off
Clothing Allowance
Generous Employee Discount
Paid Parental Leave
Membership to Calm and access to other wellness benefits
Medical, dental, vision and ancillary benefits
401k
Salary: The target hourly rate for this role is between $30-$31 hourly based on candidates' experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Read LessFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future
The Role
The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.
The Operations Supervisor base pay ranges from $20-$22 hourly.
What You’ll Do
Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Supervise with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesManage investigation and rectification of inventory discrepanciesLead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsEnsure timely and consistent communication and follow up for all store maintenance issuesServe as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT TeamWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionLead Sales Support team execution of store initiatives Provide training and direction to direct reports, peers, and managementPartner with store management to resolve customer service issues Manage customer repairs, dry-cleaning, and alterations programs Meet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership Contribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live by
The Customer Rules – 2-4 years of prior work experience in a retail stock, logistics, operations, or management position Be a Good Human - Be original, be authentic Have No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t HappenAvailability Requirements
The Operations Supervisor role is full-time and requires 24-30 hours per week.
Benefits
Clothing Allowance Generous Employee Discount Paid Time Off Medical, dental, vision and ancillary benefits Membership to Calm and access to other wellness benefits401kPaid Parental Leaverag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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