About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
The Role
The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.
What You’ll Do
Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom
Ensure cash handling and register procedures are maintained and executed
Ensure integrity of payroll procedures and store scheduling
Delegate appropriately to ensure efficiency of store operations and to develop team members
Coach and develop retail associates to meet store goals
Lead the recruitment, onboarding, training and development of all staff
Provide regular feedback, coaching and counseling on performance
Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required
Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
Build a candidate pipeline via networking and interviewing
Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
Ability to build customer loyalty; grow and manage clientele
Maintain product knowledge and ensure delivery of this information to staff
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
Consistently act within core values of rag & bone
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Requirements:
Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
Hand-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
Demonstrated success in driving sales, profitability and KPIs.
Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Benefits
Clothing Allowance
Generous Employee Discount
Paid Time Off
Medical, dental, vision and ancillary benefits
Membership to Calm and access to other wellness benefits
401k
Paid Parental Leave
Salary: The target salary for this role is between $80,000 and $90,000 based on candidates' experience and expectations.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Read LessRag and Bone is looking for a sales supervisor to join our team in our Wrentham store. This person will actively seek out and engage prospective customers to sell our product and/or services.
The ideal candidate is results-driven, hungry for customer acquisition, and passionate about contributing to top-line revenue growth.
Responsibilities:
Demonstrate, promote, and sell Rag and Bone’s products and services - Strategically present functionality and key value propositions to prospective customers.Develop and foster relationships - Maintain close communications with prospects to close sales and promote customer retention.Meet and exceed targets - Achieve monthly and quarterly individual and team goals for new customer acquisition.Track progress and results - Record prospect interactions and track goal attainment in CRM system.Research and understand target market - Stay abreast of industry trends, best practices, and Rag and Bone's overall market opportunity.Requirements:
1-2 years experience selling a product or serviceBachelor’s degree or equivalentExcellent ability to manage and build relationshipsDemonstrated ability to meet and exceed acquisition goalsAdvanced skills in communicating, selling and negotiatingUnrelenting drive to understand and meet prospective customer needsFamiliarity with CRM systems and Microsoft Office SuitePowered by JazzHR
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Read LessFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future
The Role
The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.
Sales Supervisors at full-price store locations are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees.
What You’ll Do
Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same Meet store and metric goals Ability to grow and manage clienteleDemonstrate product knowledge and support senior management with delivery of this information to staffEncourage and recognize opportunities for team sellingUnderstand and exemplify the rag & bone brand philosophy and lifestylePartner with our Visual Merchandising team on floor sets, window changes and other projects, as neededEnsure the store is opened and closed each day according to company guidelinesMaintain knowledge and understanding of all policy and proceduresContribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch pointsAccurately process Point of Sale transactionsConsistently act within core values of rag & boneAppropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.Assist in tracking, monitoring and communication of business results Model and teach store associates to support a positive client-centric environmentContribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live by
The Customer Rules - Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not requiredBe a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t HappenAvailability Requirements
The Sales Supervisor role is full-time and requires 32-40 hours per week.
Benefits
Clothing Allowance Generous Employee Discount Commission EligiblePaid Time Off Medical, dental, vision and ancillary benefits Membership to Calm and access to other wellness benefits401kPaid Parental Leaverag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Read LessFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future
The Role
The Sales Specialist ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store, supports company and management initiatives while ensuring adherence to policies and procedures as outlined by the organization.
Please note, Sales Specialists are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees.
What You’ll Do
Support a best-in-class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling Meet store and metric goals Emulate the brand aesthetic and embody and strong sense of fashionEnsure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresAssist with inventory and stock managementAccurately process Point of Sale transactionsConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live by
The Customer Rules - Prior work experience in a client centric, sales environmentBe a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t HappenAvailability Requirements
The Sales Specialist role is full-time and requires 32-40 hours per week.
Benefits
Clothing Allowance Generous Employee Discount Commission EligiblePaid Time Off Medical, dental, vision and ancillary benefits Membership to Calm and access to other wellness benefits401kPaid Parental Leaverag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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