Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience. What You’ll Do Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Assist with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesAssist with the investigation and rectification of inventory discrepanciesContribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionMeet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service Be a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Requirements The Sales Support role is seasonal with the opportunity to extend based on company needs and temporary employee’s availability. Benefits Clothing Allowance Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHRm8iQQKKhQv
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.
What You’ll Do Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Assist with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesAssist with the investigation and rectification of inventory discrepanciesContribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionMeet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service Be a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Requirements The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided. Benefits Clothing Allowance Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Powered by JazzHRb63jpVq77t
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role The Sales Specialist ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store, supports company and management initiatives while ensuring adherence to policies and procedures as outlined by the organization. Please also note, Sales Specialists are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees. What You’ll Do Support a best-in-class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling Meet store and metric goals Emulate the brand aesthetic and embody and strong sense of fashionEnsure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresAssist with inventory and stock managementAccurately process Point of Sale transactionsConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team-oriented store atmosphere Rules we live by | Rules you live by The Customer Rules - Prior work experience in a client centric, sales environmentBe a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Availability Requirements The Sales Specialist role is full-time and requires 32-40 hours per week. Benefits Clothing Allowance Generous Employee Discount Commission EligiblePaid Time Off Medical, dental, vision and ancillary benefits Membership to Calm and access to other wellness benefits401kPaid Parental Leave rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Powered by JazzHR1DfMJzsW6n
Job DescriptionJob DescriptionAbout rag & bone:
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.
Job Summary:
The role of the Customer Service Agent is to deliver a best-in-class customer experience for the rag & bone community. You will be the first point of contact for all the rag & bone ecommerce customers as well as assist with queries from the retail community. It is essential that you are acting as a brand ambassador to ensure outstanding service, shopping experience, and product expertise.
Key Roles and Responsibilities
Support a best-in-class level of customer service through extensive product knowledge
Ensure that an excellent customer experience is given to every customer
Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc.
Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner
Understand and exemplify the rag & bone brand philosophy and lifestyle
Maintain a knowledge and understanding of all Policy and Procedure
Experience and Capabilities
1-2 years of multi-channel customer service experience, preferably in a DTC model
Strong written and verbal communication skills
Sales Driven with clientele experience
Exudes a proactive, customer first, approach
Capability to multi-task and operate multiple platforms simultaneously
Strong organization and follow-up skills are essential
Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Location
Based in or around NYC; will work remotely with the ability to work directly out of our corporate office in NYC dependent on business needs
Rules we live by | Rules you live byBe a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.Have No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters – Not only with product but we see it in our peopleMake S**t Happen - Be disciplined, be competitiveBenefits Paid Time OffClothing Allowance Generous Employee Discount Paid Parental LeaveMembership to Calm and access to other wellness benefitsMedical, dental, vision and ancillary benefits 401kThe hourly rate is $22/hour to 23.07/hour based on experience and qualifications.
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Powered by JazzHR4pWzKK8TVe
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.
The Sales Support base pay ranges from $18-$20 hourly.What You’ll Do:Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Assist with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesAssist with the investigation and rectification of inventory discrepanciesContribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionMeet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service Be a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Requirements The Sales Support role is full-time and requires 32-40 hours per week. Benefits Clothing Allowance Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHRWH8RtCwP6F
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The RoleThe Sales Specialist ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store, supports company and management initiatives while ensuring adherence to policies and procedures as outlined by the organization.What You’ll DoSupport a best-in-class level of customer service through extensive product knowledge, strong selling skills, and authentic clientelingMeet store and metric goalsEmulate the brand aesthetic and embody and strong sense of fashionEnsure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresAssist with inventory and stock managementAccurately process Point of Sale transactionsConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live byThe Customer Rules - Prior work experience in a client centric, sales environmentBe a Good Human - Be original, be authenticHave No Fear - Innovate, solve problemsOwn Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitiveMake S**t HappenAvailability RequirementsThe Sales Specialist role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided. BenefitsClothing AllowanceGenerous Employee DiscountHourly Pay Range: $15-$17/hour
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Powered by JazzHRSWDjgkGBeA
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.
The Sales Support base pay ranges from $19-$20 hourly.What You’ll Do Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Assist with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesAssist with the investigation and rectification of inventory discrepanciesContribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionMeet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service Be a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Requirements The Sales Support role is full-time and requires 32-40 hours per week. Benefits Clothing Allowance Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHRgeVb6mDFHe
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The RoleThe Sales Specialist ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store, supports company and management initiatives while ensuring adherence to policies and procedures as outlined by the organization.What You’ll DoSupport a best-in-class level of customer service through extensive product knowledge, strong selling skills, and authentic clientelingMeet store and metric goalsEmulate the brand aesthetic and embody and strong sense of fashionEnsure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresAssist with inventory and stock managementAccurately process Point of Sale transactionsConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live byThe Customer Rules - Prior work experience in a client centric, sales environmentBe a Good Human - Be original, be authenticHave No Fear - Innovate, solve problemsOwn Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitiveMake S**t HappenAvailability RequirementsThe Sales Specialist role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided. BenefitsClothing AllowanceGenerous Employee DiscountHourly Pay Range: $17-$18/hour
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Powered by JazzHRPntAaa9l69
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience. What You’ll Do Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Assist with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesAssist with the investigation and rectification of inventory discrepanciesContribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionMeet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service Be a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Requirements The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided. Benefits Clothing Allowance Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHRllafFbqxN0
Job DescriptionJob DescriptionFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.
The Sales Support base pay ranges from $18-$19 hourly. What You’ll Do Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service. Assist with inventory and stock management Ensure maximization of storage and capacity in all product and supply categoriesAssist with the investigation and rectification of inventory discrepanciesContribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionMeet store and metric goals Ensure brand mission is brought to life and introduced to everyone that walks into our storeProvide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as neededMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer serviceContribute to a positive, fun, professional, productive, and team oriented store atmosphere Qualifications The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service Be a Good Human - Be original, be authenticHave No Fear - Innovate, solve problems Own Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitive Make S**t Happen Requirements The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided. Benefits Clothing Allowance Generous Employee Discount rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Powered by JazzHRm0J0VjiB9y
