Duties and Responsibilities include the following. Other duties may be assigned.
- Perform all check-in and check-out tasks for guests, ensuring a seamless and welcoming experience.
- Manage and balance the daily financial transactions, including room charges, cash payments, and credit card transactions.
- Prepare and distribute daily reports to management, summarizing the hotel's financial activities and occupancy rates.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Monitor the security of the hotel premises, ensuring the safety and comfort of all guests.
- Assist with reservations and room assignments as needed.
- Maintain a clean and organized front desk area, ensuring all supplies are stocked and readily available.
- Collaborate with other hotel departments to ensure guest satisfaction and operational efficiency.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Education/Experience: High school diploma or general education degree (GED); and equivalent combination of education and experience. Previous experience in a hotel front desk or night audit role is preferred.
Knowledge, Skills, and Other Abilities:
- Excellent customer service skills
- Strong attention to detail
- Ability to work independently and as part of a team
- Proficiency in hotel management software and Microsoft Office Suite
- Good communication and interpersonal skills
- Ability to handle stressful situations calmly and effectively
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Read LessHotel Sales Manager
Organization Name: Radisson Oceanfront Suites Hotel
Employment Status: Full-time Regular
Job Summary
The Hotel Sales Manager is responsible for developing and implementing sales strategies to increase revenue and market share for the hotel. This role involves managing client relationships, identifying new business opportunities, and coordinating with other departments to ensure guest satisfaction. The Hotel Sales Manager will work closely with the marketing team to promote the hotel and its services and will be responsible for meeting sales targets and maximizing profitability.
Education and Experience
- College Degree, Business Administration, or a related field experience.
- Proven experience in hotel sales or a similar role.
- Strong understanding of the hospitality industry and market trends.
- Excellent written and verbal communication skills.
- Ability to build and maintain strong client relationships.
- Proficiency in sales and marketing software.
Knowledge
- Sales and Marketing: Knowledge of principles and methods for promoting and selling hotel services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
- Customer and Personal Service: Understanding of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
Skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Negotiation: Bringing others together and trying to reconcile differences.
- Persuasion: Persuading others to change their minds or behavior.
- Service Orientation: Actively looking for ways to help people.
- Time Management: Managing one's own time and the time of others.
Primary Job Duties
- Develop and implement sales strategies to achieve revenue targets.
- Identify and pursue new business opportunities to expand the hotel's client base.
- Build and maintain strong relationships with existing and potential clients.
- Coordinate with other departments to ensure guest satisfaction and service delivery.
- Prepare and present sales reports and forecasts to management.
- Represent the hotel at industry events and trade shows to promote services.
- Negotiate contracts and agreements with clients to secure business.
Compensation:
Competitive salary Accrued generous paid PTO, can be used 90 days after start Health benefit Paid certification and training. Monthly paid bonus instead of quarterly. Read LessJob Level: Manager
Employment Status: Full-time Regular
Job Summary
The Hotel Kitchen Manager is responsible for overseeing the daily operations of the kitchen within a hotel setting. This role involves managing kitchen staff, ensuring food quality and safety standards are met, and maintaining inventory and budget controls. The Kitchen Manager will work closely with the Food & Beverage Manager and General Manager to deliver an exceptional dining experience for guests.
Education and Experience
- Culinary degree or equivalent experience in a professional kitchen environment.
- Proven experience in kitchen management or a similar role.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food safety regulations and best practices.
Knowledge
- Food Production - Knowledge of techniques and equipment for preparing and cooking food products for consumption, including storage/handling techniques.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Basic Skills
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Monitoring - Monitoring/Assessing performance.
- Time Management - Managing one's own time and the time of others.
Social Skills
- Coordination - Adjusting actions in relation to others' actions.
- Instructing - Teaching others how to do something.
- Negotiation - Bringing others together and trying to reconcile differences.
- Service Orientation - Actively looking for ways to help people.
Complex Problem-Solving Skills
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operations Analysis - Analyzing needs and product requirements to create a design.
Resource Management Skills
- Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Primary Job Duties
- Oversee the daily operations of the hotel kitchen, ensuring high standards of food quality and safety.
- Manage kitchen staff, including hiring, training, scheduling, and performance evaluations.
- Maintain inventory and order supplies as needed, ensuring cost-effective purchase and waste reduction.
- Ensure compliance with health and safety regulations and maintain a clean and organized kitchen environment.
- Monitor food preparation and presentation to ensure consistent quality and guest satisfaction.
- Address and resolve any issues or complaints related to kitchen operations or food quality.
Compensation:
Competitive salary Accrued generous paid PTO, can be used 90 days after start Health benefit Paid certification and training. Read Less