Radisson Oceanfront Suites Hotel
3101 North Highway A1A Indialantic Florida 32903
Guest Service Manager: Integrity, Ethics, Productivity and Delivery.
This position will be extended to become an Assistant General Manager position depend on the performance.
Hotel experience and knowledge of OPERA, PEP or ONQ will be a plus in more compensation.
The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards are consistently met. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the overall guest experience. This position is responsible for overseeing the front office operations, managing guest relations, and ensuring that service standards are consistently met. The Guest Service Manager will lead a team of front desk staff, providing training and support to enhance their skills and performance. Additionally, this role involves analyzing guest feedback and implementing strategies to improve service delivery. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals. Also, the Guest service manager will assist the General Manager Daily.
Duties and Responsibilities include the following. Other duties may be assigned.
- Oversee the daily operations of the hotel, ensuring all services are delivered efficiently and effectively. *
- Manage and lead a team of service staff, providing training, support, and performance evaluations. *
- Develop and implement service standards and procedures to ensure guest satisfaction. *
- Coordinate with other departments, such as housekeeping, maintenance, and front desk, to ensure seamless operations. *
- Handle guest complaints and resolve issues promptly to maintain a high level of customer satisfaction. *
- Monitor and manage budgets, ensuring cost-effective operations while maintaining quality service. *
- Conduct regular inspections of the hotel.
- Develop and implement strategies to improve service delivery and enhance the guest experience. *
- Prepare and present reports on service operations and performance to General Manager. *
- Stay up-to-updated with industry trends and best practices to continually improve service standards. *
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Education/Experience:
Experience in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience.
Specialized Training:
Experience in hotel management or a similar service industry role.
Compensation: Competitive pay, two weeks PTO the first year accumulated the day of start, you can use after 90 days, Paid Certifications and Training.
Knowledge, Skills, and Other Abilities:
- Excellent leadership and management skills
- Strong communication and interpersonal skills
- Ability to work under pressure and handle challenging situations
- Strong organizational and multitasking abilities
- Knowledge of hotel operations and service standards
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Read LessJob Posting: Maintenance Tech at Radisson Suite Hotel Oceanfront
Job DescriptionWe are excited to announce that Radisson Suite Hotel Oceanfront is seeking a diligent and skilled individual to join our team as a Maintenance Tech. This is an excellent opportunity for someone who thrives in a dynamic environment and is committed to maintaining the highest standards of facility operations. The Maintenance Tech position is full-time and requires the candidate to be onsite, as it is not a remote job. At Radisson Suite Hotel Oceanfront, we pride ourselves on providing top-notch hospitality and believe that every team member plays a pivotal role in achieving this goal.
Duties and ResponsibilitiesConduct routine inspections of premises and equipment.Handle basic repairs and maintenance.Oversee contractors when professional repairs are necessary.Diagnose mechanical issues and correct them.Repair machines, equipment, or structures as necessary.Maintain heating and plumbing systems to ensure functionality.Perform necessary cleaning activities, such as dusting, mopping, trash removal, etc.Support in hotel renovations and remodeling activities when required.Ensure adherence to quality standards and health and safety regulations.Provide proactive maintenance to prevent issues and breakdowns.Communicate ongoing or imminent concerns to hotel management.RequirementsProven maintenance experience or relevant field preferred.Strong knowledge of plumbing, electrical, and general construction.High school diploma or general education degree (GED) required.Technical training or certification in related areas is a plus.Ability to lift up to 50lbs and possess some basic tools.Versatility in handling various maintenance tasks as needed in a hotel setting.Strong attention to detail with an ability to prioritize and execute tasks efficiently.Excellent interpersonal and communication skills.Good work ethic and positive team attitude.Availability to work weekends, evenings, and on holidays when necessary.Willingness to undergo a trial period of 2 weeks, after which skill assessment will be conducted for potential permanent hire and monetary compensation adjustments based on demonstrated skills. Read LessHotel Sales Manager
Organization Name: Radisson Oceanfront Suites Hotel
Employment Status: Full-time Regular
Job Summary
The Hotel Sales Manager is responsible for developing and implementing sales strategies to increase revenue and market share for the hotel. This role involves managing client relationships, identifying new business opportunities, and coordinating with other departments to ensure guest satisfaction. The Hotel Sales Manager will work closely with the marketing team to promote the hotel and its services and will be responsible for meeting sales targets and maximizing profitability.
Education and Experience
- College Degree, Business Administration, or a related field experience.
- Proven experience in hotel sales or a similar role.
- Strong understanding of the hospitality industry and market trends.
- Excellent written and verbal communication skills.
- Ability to build and maintain strong client relationships.
- Proficiency in sales and marketing software.
Knowledge
- Sales and Marketing: Knowledge of principles and methods for promoting and selling hotel services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
- Customer and Personal Service: Understanding of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
Skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Negotiation: Bringing others together and trying to reconcile differences.
- Persuasion: Persuading others to change their minds or behavior.
- Service Orientation: Actively looking for ways to help people.
- Time Management: Managing one's own time and the time of others.
Primary Job Duties
- Develop and implement sales strategies to achieve revenue targets.
- Identify and pursue new business opportunities to expand the hotel's client base.
- Build and maintain strong relationships with existing and potential clients.
- Coordinate with other departments to ensure guest satisfaction and service delivery.
- Prepare and present sales reports and forecasts to management.
- Represent the hotel at industry events and trade shows to promote services.
- Negotiate contracts and agreements with clients to secure business.
Compensation:
Competitive salary Accrued generous paid PTO, can be used 90 days after start Health benefit Paid certification and training. Monthly paid bonus instead of quarterly. Read LessJob Level: Manager
Employment Status: Full-time Regular
Job Summary
The Hotel Kitchen Manager is responsible for overseeing the daily operations of the kitchen within a hotel setting. This role involves managing kitchen staff, ensuring food quality and safety standards are met, and maintaining inventory and budget controls. The Kitchen Manager will work closely with the Food & Beverage Manager and General Manager to deliver an exceptional dining experience for guests.
Education and Experience
- Culinary degree or equivalent experience in a professional kitchen environment.
- Proven experience in kitchen management or a similar role.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food safety regulations and best practices.
Knowledge
- Food Production - Knowledge of techniques and equipment for preparing and cooking food products for consumption, including storage/handling techniques.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Basic Skills
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Monitoring - Monitoring/Assessing performance.
- Time Management - Managing one's own time and the time of others.
Social Skills
- Coordination - Adjusting actions in relation to others' actions.
- Instructing - Teaching others how to do something.
- Negotiation - Bringing others together and trying to reconcile differences.
- Service Orientation - Actively looking for ways to help people.
Complex Problem-Solving Skills
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operations Analysis - Analyzing needs and product requirements to create a design.
Resource Management Skills
- Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Primary Job Duties
- Oversee the daily operations of the hotel kitchen, ensuring high standards of food quality and safety.
- Manage kitchen staff, including hiring, training, scheduling, and performance evaluations.
- Maintain inventory and order supplies as needed, ensuring cost-effective purchase and waste reduction.
- Ensure compliance with health and safety regulations and maintain a clean and organized kitchen environment.
- Monitor food preparation and presentation to ensure consistent quality and guest satisfaction.
- Address and resolve any issues or complaints related to kitchen operations or food quality.
Compensation:
Competitive salary Accrued generous paid PTO, can be used 90 days after start Health benefit Paid certification and training. Read Less