Hotel Sales Manager
Organization Name: Radisson Oceanfront Suites Hotel
Employment Status: Full-time Regular
Job Summary
The Hotel Sales Manager is responsible for developing and implementing sales strategies to increase revenue and market share for the hotel. This role involves managing client relationships, identifying new business opportunities, and coordinating with other departments to ensure guest satisfaction. The Hotel Sales Manager will work closely with the marketing team to promote the hotel and its services and will be responsible for meeting sales targets and maximizing profitability.
Education and Experience
- Business Administration, or a related field experience.
- Proven experience in hotel sales or a similar role.
- Strong understanding of the hospitality industry and market trends.
- Excellent written and verbal communication skills.
- Ability to build and maintain strong client relationships.
- Proficiency in sales and marketing software.
Knowledge
- Sales and Marketing: Knowledge of principles and methods for promoting and selling hotel services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
- Customer and Personal Service: Understanding of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
Skills
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Negotiation: Bringing others together and trying to reconcile differences.
- Persuasion: Persuading others to change their minds or behavior.
- Service Orientation: Actively looking for ways to help people.
- Time Management: Managing one's own time and the time of others.
Primary Job Duties
- Develop and implement sales strategies to achieve revenue targets.
- Identify and pursue new business opportunities to expand the hotel's client base.
- Build and maintain strong relationships with existing and potential clients.
- Coordinate with other departments to ensure guest satisfaction and service delivery.
- Prepare and present sales reports and forecasts to management.
- Represent the hotel at industry events and trade shows to promote services.
- Negotiate contracts and agreements with clients to secure business.
Compensation:
Competitive salaryAccrued generous paid PTO, can be used 90 days after startHealth benefitPaid certification and training.Monthly paid bonus instead of quarterly. Read LessThe Radisson Suite Hotel Oceanfront is looking for an experienced Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job SummaryJoin our dynamic hospitality team as a Front Desk Agent, where you'll be the welcoming face and first point of contact for our guests. In this energetic role, you will deliver exceptional guest services, manage check-in and check-out procedures, and ensure every visitor experiences a warm, professional atmosphere. Your enthusiasm and attention to detail will help create memorable stays and foster guest loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant resort or hotel environment.
Responsibilities
Greet guests warmly upon arrival, providing a friendly and professional check-in experience.Manage guest inquiries via multi-line phone systems with excellent phone etiquette and responsiveness.Handle reservations, cancellations, and modifications accurately using hotel management software.Assist guests with their needs, including room assignments, local information, and special requests to enhance their stay.Conduct night audits when scheduled, ensuring all financial transactions are properly recorded and balanced.Maintain guest relations by resolving issues promptly and professionally to ensure satisfaction.Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest comfort.Experience
Previous experience in hotel management or front desk operations preferred but not required; training will be provided.Strong customer service skills with the ability to handle diverse guest needs in a fast-paced environment.Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively.Familiarity with hospitality management systems and multi-line phone systems is a plus.Knowledge of hotel procedures such as night audit processes, guest services, and resort operations enhances your fit for this role.Excellent communication skills, both verbal and written, with a focus on professionalism and hospitality standards. This role is ideal for motivated individuals passionate about delivering top-tier guest experiences in a lively hospitality setting!