Administrative Assistant / Dispatcher – Operations Team (Onsite in Irvine, CA)
Location: Irvine, CA
Schedule: Full-Time, Onsite
Pay: $22–$23/hr (DOE)
Status: Temp-to-Hire
️ Hours: Monday–Friday, 8:00 AM – 5:00 PM
Be the Heartbeat of Quest International’s Operations!
For over 40 years, Quest International has been the backbone for hospitals, OEMs, and Fortune 500 tech clients — keeping medical, imaging, and IT equipment running when lives and livelihoods depend on it.
Now, we’re searching for a high-energy, detail-driven Administrative Assistant / Dispatcher to join our Operations Team in Irvine, CA.
If you thrive in a fast-paced environment where precision and communication make or break the day — this is your stage.
What You’ll Do
Be the Dispatch Command Center: Assign, schedule, and track field service technicians nationwide for service calls, installations, and repairs.Customer Communication: Call hospitals, clinics, and clients to confirm service requests, relay updates, and ensure every commitment is met with accuracy and urgency.Service Order Management: Create, update, and maintain Service Orders (SOs) and Return Authorizations (RAs) in the system.Parts Coordination: Order and track parts for technicians, manage shipment status, and follow up to confirm delivery and job completion.Documentation & Compliance: Prepare pre-invoicing packets, packing slips, and shipping documents while maintaining detailed, audit-ready records.Multitask Like a Pro: Balance incoming calls, dispatch schedules, and administrative projects — all while keeping your cool under pressure.Team Collaboration: Work closely with Operations, Logistics, and Customer Service to keep everyone aligned and informed.✅ What’s Required
Experience & Education
2–5 years of administrative, dispatch, or customer service experience (preferably in logistics, manufacturing, or technical service).Experience in medical device or computer service industries is a major plus.High school diploma required; Associate’s degree preferred.Skills & Technical Requirements
Proficient with Microsoft Office (Word, Excel, Outlook) — you’ll live in Outlook and Excel daily.Type 45+ WPM with accuracy.Familiarity with ERP or CRM systems for order entry, tracking, or scheduling.Strong written and verbal communication — you’re the voice of professionalism for both clients and internal teams.Core Competencies
A master multitasker who thrives in a deadline-driven environment.Ultra-organized and detail-oriented — nothing slips through the cracks.Problem-solver who takes ownership and gets things done without handholding.Team player who communicates clearly and professionally across departments.Why Quest?
Competitive Pay: $22–$23/hr (DOE) Career Growth: Temp-to-Hire role with advancement potential in operations, logistics, or service management. Mission-Driven Impact: Your work supports healthcare, imaging, and technology sectors — industries that matter. Culture of Excellence: Veteran-led, precision-driven, and people-first. We don’t just fill jobs — we build careers. Your Voice Matters: We encourage ideas that improve processes and enhance efficiency.Ready to Join a Team Where Precision Meets Purpose?
If you love being the hub that keeps people, schedules, and systems moving — this is your opportunity to shine.
Your communication and coordination skills will help keep mission-critical technology running smoothly across hospitals and enterprises nationwide.
Learn more about us: www.questinc.com
⚙️ Quest International – Where Precision Meets Purpose.
Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️Company DescriptionQuest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️ Read Less