Quality Control & Training Manager | Team Development Leader
Build Better Teams. Raise Standards. Drive Results.
We are seeking a motivated and influential Quality Control & Training Manager to lead employee development, strengthen operational performance, and ensure exceptional service execution throughout our organization.
This role is ideal for a leader who enjoys coaching others, improving processes, and creating accountability. You will play a critical role in developing employees, identifying opportunities for improvement, and helping teams consistently perform at a higher level.
As a trusted partner to both field personnel and management, you will help establish clear expectations, reinforce operational standards, and provide the training and support employees need to succeed. Your ability to lead by example, build trust, and drive continuous improvement will directly impact employee performance, customer satisfaction, and overall operational success.
What You'll Do
Lead onboarding, training, coaching, and professional development initiativesConduct field observations, quality inspections, and operational auditsReinforce company procedures, service standards, safety requirements, and best practicesIdentify performance gaps and implement effective coaching and corrective action plansPartner with department leaders to improve employee performance and operational consistencyDevelop future leaders through mentorship, accountability, and ongoing feedbackMonitor compliance with company policies and operational standardsAnalyze performance trends and recommend process improvementsMaintain training records, audit documentation, and quality reportingPromote a culture of professionalism, ownership, continuous learning, and service excellenceWhat We're Looking For
We're looking for someone who naturally earns respect, communicates effectively, and enjoys helping others improve. The ideal candidate is organized, proactive, detail-oriented, and comfortable working directly with employees in the field.
Preferred qualifications include:
Leadership, training, or quality control experienceBackground in operations, logistics, transportation, moving and storage, warehousing, or service-based industriesStrong coaching, mentoring, and conflict-resolution skillsExcellent organizational and problem-solving abilitiesAbility to hold teams accountable while maintaining a positive and supportive approachKnowledge of safety programs, operational compliance, and DOT regulations is a plusWhy This Role Matters
The Quality Control & Training Manager serves as a key driver of operational excellence. Success in this position means stronger teams, improved customer experiences, safer operations, and higher performance across the organization.
If you are passionate about developing people, improving results, and creating a culture where employees can thrive, we'd like to hear from you.
Competitive Compensation • Comprehensive Benefits • Career Growth Opportunities
Equal Opportunity Employer (E.O.E.)
\nCompany DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.
Company DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers. Read LessEstablished and growing veteran‐owned relocation company, Quality Services Moving is seeking an energetic, detail‐oriented Relocation Estimator with strong interpersonal skills to support household goods relocations for transitioning service members and government officials. This is a full‐time, customer‐focused role in a fast‐paced environment where accuracy, professionalism, and follow‐through are essential.
Key Responsibilities
Receive shipment award information and proactively contact customers to schedule pre‐move surveys.Conduct onsite, virtual, or telephonic surveys to inventory household goods, verify service locations, and confirm service dates.Produce accurate, detailed surveys to support effective move planning and pricing.Address customer questions, identify required pre‐approvals, and communicate needs to internal teams and external partners.Perform administrative functions including scheduling, authorizations, shipment updates, and customer/carrier coordination.Upload survey results and pre‐approval requests into CRM, DPS, and EasyDPS accurately and on time.Document all customer interactions (phone, text, and email) clearly and thoroughly within the CRM system.
Qualifications & Experience
Prior household goods relocation or estimating experience strongly preferred.Valid driver’s license with a clean driving record (no major violations or at‐fault accidents; no more than three minor violations in the past three years).Ability to obtain base access for surveys conducted on military installations in the Metro‐DC area.Proficiency with MS Office, Windows, and internet‐based tools; CRM, DPS, and EasyDPS experience is a plus.Excellent written and verbal communication skills in English.Strong attention to detail with the ability to meet deadlines and manage multiple priorities.Self‐motivated, proactive, and team‐oriented approach to work.
Compensation & Benefits
Competitive compensation package.Comprehensive benefits including health and dental insurance, 401(k) with employer matching, and tuition reimbursement.Clear opportunities for advancement and professional growth within a growing organization.
Preferred Candidate Profile
Candidates with more than one year at their most recent employer and a demonstrated history of increasing responsibility are preferred. The ideal candidate works efficiently without sacrificing quality and thrives in a high‐accountability, fast‐moving environment.
If you are a team player who takes initiative and is ready to grow your career in the relocation industry, apply today and get your career moving.
E.O.E.
\nCompany DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.
Company DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers. Read Less
Premier household goods relocation firm headquartered in Lorton, VA seeks experienced International Relocation Coordinator to support its growing international division. The ideal candidate will provide exceptional customer service while arranging international DoW, DoS, and GSA household goods moves in the most efficient, compliant, and cost-effective manner from shipment acceptance through to delivery. In addition, the International Relocation Manager will oversee the entire move process, enter shipment status updates into applicable systems, and maintain regular contact with all parties involved to ensure shipments are serviced in a timely fashion, proper documentation is received, and quality services are rendered. Additional responsibilities include, but are not limited to, the following:
Receives shipment offers, evaluates logistical feasibility and profitability of servicing requirements, and renders decision to accept or reject each offerDevelops and maintains relationships with business partners to facilitate regular work and operational expansionCollaborates with other departments to ensure shipments are appropriately scheduled, and necessary equipment, materials, and qualified personnel are available to timely, efficiently, and profitably meet service obligationsOversees contractual/regulatory compliance, various rate/compensation schedules, and billing/collections efforts as applicable to shipments booked by the departmentFacilitates necessary training to staff responsible for servicing shipments, processing documents, and entering data into various systems concerning shipment status updates, billing, etc.
REQUIREMENTS:
2+ years logistics-related/transportation coursework, military experience, or equivalent work-related experience, preferably in freight forwarding and/or household goods moving. 1+ year experience servicing ITGBL, UAB, iHHG, and/or CHAMP shipmentsExperience using, or familiarity with, the DoD Defense Personal Property System (DPS), DoS Integrated Logistics Management System (ILMS), and/or GSA Transportation Management Services Solution (TMSS) is strongly preferredAbility to obtain a Personal Identity Verification badge (PIV) if hiredDrug free with no criminal historyReliable transportation to/from work at our Lorton, VA facility (NOTE: Position is located in Lorton and we are NOT metro-accessible)
This opportunity involves heavy data entry, document prep, and communications (i.e. phone work, e-mails, etc.) related to international household moves. Qualified individuals must possess a keen attention to detail, strong communication (both verbal and written) and problem-solving skills, as well as demonstrated follow through abilities.
We offer competitive compensation commensurate with experience. Benefits for full-time employees include:
Medical/Dental insurance401(k) with employer matchingPaid leaveTuition reimbursementExceptional professional development and promotional opportunities for motivated individuals seeking to advance their careersGet your career moving and APPLY TODAY!
E.O.E.
\nCompany DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.
Company DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers. Read LessLead the Team That Keeps Everything Moving
Quality Services Moving is seeking a highly motivated Operations Manager to oversee the daily execution of our moving, transportation, and logistics operations. This position is responsible for coordinating people, equipment, schedules, and customer commitments to ensure every day runs safely, efficiently, and profitably.
This is not a desk-only management position. We're looking for a hands-on leader who can balance planning with execution, support field teams when challenges arise, and maintain control of a fast-moving operation where no two days are exactly alike.
The right candidate understands how to organize resources, motivate teams, solve problems quickly, and keep operations on track while delivering an outstanding customer experience.
What You'll Be Responsible For
Running Daily Operations
Oversee the successful execution of daily moving and transportation schedulesCoordinate workforce assignments, vehicle utilization, and job coverage across multiple crewsMonitor operational activity throughout the day and adjust plans as neededEnsure crews are properly staffed, equipped, and prepared for each assignmentBalance labor, equipment, and scheduling needs to maximize productivityLeading People
Supervise drivers, crew leaders, movers, dispatch personnel, and support staffProvide coaching, guidance, and accountability to operational team membersAddress employee concerns, performance issues, and operational challengesPromote a culture of professionalism, teamwork, safety, and customer serviceAssist with employee training and development initiativesDriving Operational Performance
Track daily productivity, efficiency, and service qualityIdentify bottlenecks and implement solutions that improve operational effectivenessMaintain high standards for communication, execution, and customer satisfactionSupport company goals through effective planning, resource management, and problem-solvingEnsure operational processes are followed consistentlyManaging Customer Commitments
Serve as a key point of contact for escalated operational and service-related issuesWork closely with customers and internal departments to resolve concernsEnsure customer expectations are communicated clearly and delivered uponSupport a positive customer experience from scheduling through completionWhat Success Looks Like
Successful candidates are able to remain calm under pressure, make sound decisions quickly, and effectively lead teams through changing priorities and unexpected challenges.
You will thrive in this role if you:
Enjoy leading people and building strong teamsTake ownership of results and hold others accountableCommunicate clearly and confidentlyStay organized while managing multiple moving partsMake decisions quickly and effectivelyContinuously look for ways to improve operationsQualifications
Minimum 2 years of experience in operations, logistics, dispatch, transportation, moving, fleet management, or related leadership rolesStrong leadership and employee management skillsExcellent communication and organizational abilitiesAbility to prioritize and manage competing demands in a fast-paced environmentExperience coordinating schedules, personnel, and operational resourcesComfortable making decisions independentlyValid driver's license requiredAbility to report for an early morning start time and work overtime when neededPreferred Experience
Household goods or moving industry experienceLogistics, trucking, transportation, or service operations managementHigh-volume workforce scheduling and dispatch coordinationExperience leading field-based employees and customer-facing teamsWhat We Offer
Competitive compensationHealth, dental, and vision insurancePaid time off401(k) with company matchProfessional development opportunitiesAdvancement opportunities within a growing companySupportive leadership team and collaborative work environmentWhy Quality Services Moving?
Our success is built on the people who make things happen every day. As an Operations Manager, you'll have the opportunity to make a direct impact on customer satisfaction, team performance, and company growth while building a rewarding career with an established and growing organization.
If you're ready to lead from the front, drive operational excellence, and help shape the future of our business, we encourage you to apply today.
Equal Opportunity Employer (E.O.E.)
\nCompany DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.
Company DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers. Read LessHelp Build the Team Behind Our Success
At Quality Services Moving, we know that great service starts with great people. That's why we're looking for a driven, resourceful, and people-focused Recruiting Specialist to help us identify, attract, and hire top talent across our organization.
This is an opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and takes pride in delivering results. You'll play a key role in shaping our workforce by recruiting for a variety of positions, including drivers, movers, warehouse personnel, office professionals, and operational leadership roles.
If you're energized by finding the right candidate, building relationships, and helping a growing company succeed, we'd like to meet you.
What You'll Do
As our Recruiting Specialist, you'll manage the recruiting process from sourcing through onboarding while helping ensure an exceptional candidate experience.
Recruiting & Sourcing
Source candidates through job boards, social media platforms, referrals, networking, and other recruiting channelsDevelop and maintain strong candidate pipelines for current and future hiring needsCreate engaging job advertisements that attract qualified applicantsProactively identify recruiting opportunities and new sourcing strategiesCandidate Management
Review applications and conduct initial candidate screeningsInterview candidates and assess qualifications, experience, and cultural fitCoordinate interviews with hiring managers and department leadersMaintain consistent communication with candidates throughout the hiring processExtend offers and assist with the onboarding process for new hiresHiring Operations
Manage multiple openings simultaneously while maintaining attention to detailCoordinate background checks, employment screenings, and hiring documentationTrack recruiting activity and hiring metricsAssist with hiring events, job fairs, community outreach, and workforce development initiativesContinuously look for ways to improve recruiting efficiency and hiring outcomesWhat We're Looking For
The ideal candidate is motivated, organized, and comfortable working in a results-driven environment. You enjoy building relationships, communicating with people from diverse backgrounds, and helping others find career opportunities.
Qualifications
Previous experience in recruiting, staffing, talent acquisition, human resources, customer service, sales, or a related fieldStrong interpersonal and communication skillsExcellent organizational and time-management abilitiesAbility to manage multiple priorities in a fast-paced environmentStrong follow-up skills and attention to detailProficiency with Microsoft Office and online recruiting platformsAbility to work independently while collaborating effectively with managers and team membersValid driver's license requiredPreferred Experience
High-volume recruitingTransportation, logistics, moving, warehouse, CDL, or skilled labor recruitingApplicant Tracking Systems (ATS)Social media recruiting and candidate sourcingEmployment branding and recruiting marketing initiativesQuality Services Moving is an Equal Opportunity Employer (E.O.E.)
\nCompany DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.
Company DescriptionSince 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers. Read Less