Front Desk Duties include:
Manage Check-ins and Check-outs: Greet guests, verify IDs, issue room keys, and process final payments securely.Handle Guest Communications: Answer phone calls, respond to emails, and provide accurate information about hotel services.Resolve Issues Promptly: Listen to guest complaints, solve room or service problems, and ensure customer satisfaction.Coordinate Room Status: Work directly with housekeeping and maintenance to ensure rooms are clean and ready for arrivals.
Housekeeping Duties include:
Clean and Sanitize Rooms: Vacuum floors, dust surfaces, scrub bathrooms, and disinfect high-touch areas like remote controls and door handles. [1, 2]Manage Linens and Amenities: Strip used bedding, make beds to hotel standards, and restock toiletries, fresh towels, and complimentary items. [1, 2, 3]Report Maintenance and Safety Issues: Inspect room fixtures, lightbulbs, and appliances during cleaning and immediately notify maintenance of any damage or repairs needed. [1, 2, 3]Maintain Common Areas: Keep public spaces like lobbies, hallways, elevators, and public restrooms pristine and welcoming for guests throughout the shift. [1, 2, 3] Read LessWe are seeking a highly motivated and professional Front Desk Agent to join our team at Quality Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.
Minimum Qualifications:
High school diploma or equivalentExcellent communication and customer service skillsAbility to work flexible hours, including weekends and holidaysProficient in Microsoft Office and basic computer skillsAbility to stand for extended periods of timePreferred Qualifications:
Previous experience in a hotel or hospitality industryExperience with hotel reservation softwareResponsibilities:
Greet guests in a friendly and professional mannerCheck guests in and out of the hotelAnswer guest inquiries and provide information about hotel services and amenitiesHandle reservations and manage room inventoryEnsure accuracy of guest information and resolve any issues or complaintsSkills:
As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.
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