Quality Carriers is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.
We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com.
Job Details
Job Summary:
The Customer Experience Representative serves as the main contact for assigned customers, managing inquiries, orders, and service issues. Responsibilities include developing customer reports, managing Non-Conformance Reports (NCRs), and coordinating with field teams to identify root causes and implement corrective or preventive actions. The CXR builds strong relationships through clear communication, provides accurate information using available tools, and maintains a high level of professionalism. This role also supports Operations, Sales, and field personnel by identifying new opportunities, assisting with brokerage activities, and training staff as needed. For some accounts, the CXR may act as the single point of contact for load entries and monitor "at-risk" business lanes. Success in this position requires teamwork, critical thinking, and creative problem-solving.
Duties and Responsibilities:
* Service Facilitation
* Facilitation of NCRs
* Customer Service Reporting
* Sales Support
* Miscellaneous duties and projects as assigned
Benefits
* Medical
* Dental/Vision
* Basic Life/Voluntary Life
* Short Term and Long Term Disability
* Flexible Spending Account and Health Savings Account
* Digital health through Recuro
* Employee Assistance Program
* 401k Employer Match and Roth Retirement Savings Plan
* Additional Voluntary Benefits
Requirements
Skills and Abilities:
* Microsoft Excel, Word and PowerPoint
* Ability to function as part of a team at a high level
* Critical thinker
* Strong communication composition skills
* Telephone etiquette and working knowledge of email systems
* Ability to develop tools that create efficiencies within department
* Experience with Google business applications a plus
Education and Experience:
* 4 Year Degree Preferred (2 Year Degree Required)
* 2-5 years' experience in a similar role
Additional Job Information
Position Type/Expected Hours of Work:
* This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.
Travel Requirements: 0%
Company Information
Work Environment:
* This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
* This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunities
Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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