As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
General Purpose of Job:
The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.
Job Requirements
Appropriate education and/or experience may be substituted on an equivalent basis.
Education: Bachelor's degree preferred
Experience: 3 years' experience in customer service or print environment preferred
Knowledge, Skills & Abilities:
Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred).Physical Demand Requirements:
Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance.As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
General Purpose of Job:
The Customer Account Manager acts as the essential point of contact between the company and its clients, coordinating with the sales, operations, and production departments to ensure the product aligns with client specifications. This role involves overseeing client orders, addressing inquiries, and managing expectations for orders throughout the production lifecycle.
Job Requirements
Appropriate education and/or experience may be substituted on an equivalent basis.
Education: Bachelor's degree preferred
Experience: 3 years' experience in customer service or print environment preferred
Knowledge, Skills & Abilities:
Ability to work independently, multi-task and balance several Client Accounts Ability to successfully analyze problems, drawing valid conclusions and make recommendations. Good prioritization and organization skills Strong change management skills Proficient with math applications Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint Excellent written and verbal communication skills General knowledge of print industry and processes (preferred).Physical Demand Requirements:
Manual Dexterity: Work requires definite skilled and accurate physical operations requiring some closely coordinated performance.The Global Infrastructure Services teams are responsible for the full life-cycle of our infrastructure systems, core software platforms and systems automation. The Intern will be a part of technical teams which include Network/Telecom, Security, and Compute platforms as they plan, install, support, and optimize our environments and technologies. These environments and technologies include, but are not limited to, Windows and Linux server platforms, virtual compute, network infrastructure, unified communication systems, firewalls, proxies, VPN platforms, and SIEM products. Interns will rotate through several teams to get exposure on multiple technologies.
Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute. IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department.
Responsibilities:
Responsible for assisting with day to day operations and support of IT infrastructure and operations teams. Work under the direction of an experienced team members, gaining increasing responsibilities as you demonstrate your abilities. Receive mentorship from an experienced team member and partner with a manager on professional development.Qualifications:
Pursuing a degree in MIS, Computer Science, Computer Engineering, Cybersecurity or related degree. General knowledge and/or interest in the following infrastructure systems: Microsoft Windows OS and Server, Linux Systems, OS deployment, Virtualization, Active Directory/Group Policy, IT Security, LAN/WAN. Experience troubleshooting PC hardware and software problems. Familiarity with scripting or programming languages (Powershell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems.
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
As a strategic resource to Business Leadership, the Human Resources Business Partner (HRBP) leads and/or consults on HR-related practices, programs and objectives in order to enable an employee-oriented, high performance culture that emphasizes productivity, safety, and business goal attainment; along with the recruitment, retention, engagement and ongoing development of a stable, high quality workforce. The HRBP actively seeks to align business objectives with employees and management in designated business units.
The HRBP inherently requires deep and sustained relationships to be built and maintained across supported business units. All levels of leadership and management should consider the HRBP to be a key partner in creating and managing an engaging and healthy environment for all. The HRBP actively consults with Business Leaders to ensure HR initiatives are effectively managed and are producing desired outcomes.
The HRBP has special accountability for talent programs, communications and change management, enabling the best of the organization's culture to be experienced and appreciated within all functions and on all teams. In addition, the HRBP coordinates the implementation of all employee-related services, policies, and programs. In close partnership with Corporate HR centers of expertise and shared service functions, the HRBP leverages the available services to allow the HRBP to focus on the higher value talent, engagement and retention initiatives.
OVERALL SUMMARY OF DUTIES
Primary HR Partner for Plant LeadershipTalent Reviews, Development & Succession PlansBusiness Unit Talent Acquisition EffortsEmployee Engagement and RetentionChange Agent for HR InitiativesPerformance Cycle & Goal PlanningWorkforce Analytics & Workforce PlanningMerit and Bonus CycleTalent Acquisition PlanningComplex Employee Relations IssuesKEY RESPONSIBILITIES
Apply human resources principles, methods and tools to provide broad range of customized business solutions designed to support the business and enhance organizational effectivenessConduct organizational diagnoses using data-based methodologies to identify critical issues and root causes; provides objective, data-based perspective on relevant organizational and HR issues and recommends/implements and measures appropriate interventions to address organizational issuesIn partnership with Talent, develop succession plans to address key leadership roles and talent gapsLead assigned business unit groups in the execution of talent reviews and planning processesCollaborate with leadership to ensure consistent employment experiencesPartners with business leadership to identify and develop HR strategies, identify gaps and plan processes to directly support business initiatives through people.Acts as liaison with other HR COE teams to coordinate development of programs, systems and processes to be used to support the business.Provides insight, oversight and direction of the annual performance management and compensation review process within the assigned business units.Supports the business leadership team through conducting quantitative and qualitative analyses on a broad array of issues; works to share interpretation of data with leadership and plant teams and develops action steps to support improvements/changes.Serves as an active member of the leadership teams.Collaborates, strategizes and participates with Talent Management and Hiring Managers to acquire and retain top talent with a focus of building a pipeline for future needs.Works closely with management and employees on employee engagement, including improving work relationships, building morale, increasing productivity and retention.Monitors the effectiveness of HR Programs through the tracking of key measures.JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Associate degree or equivalent experience required
Experience:
3 or more years of experience leading people and/or project teams, implementing HR programs and initiatives, including a demonstrated ability to facilitate small and large group employee interactions.Manufacturing experience is preferred.Certificates, Licenses, Registrations: SHRM-CP or PHR preferred
Knowledge, Skills & Abilities:
Proven ability to manage projects to successful completion, multi-task, and work within tight deadlinesSound business acumen and strategic thinking skillsMust be a creative thinker and analytical problem solver with a bias for performance measurementStrong interpersonal skills with the ability to build effective partnerships with key business leaders and collaborate effectively at all levels and functionsAbility to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment.Ability to coach and mentor employees at all levels of the organizationHave a passion for personal learning and development to be able to grow with the company.Must possess strong communication skills, both written and verbalDemonstrated knowledge of corporate and regulatory best practicesDemonstrated proficiency in all MS Office programsAbility to travel as needed to support the organization We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Read LessAs a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
As a strategic resource to Business Leadership, the Human Resources Business Partner (HRBP) leads and/or consults on HR-related practices, programs and objectives in order to enable an employee-oriented, high performance culture that emphasizes productivity, safety, and business goal attainment; along with the recruitment, retention, engagement and ongoing development of a stable, high quality workforce. The HRBP actively seeks to align business objectives with employees and management in designated business units.
The HRBP inherently requires deep and sustained relationships to be built and maintained across supported business units. All levels of leadership and management should consider the HRBP to be a key partner in creating and managing an engaging and healthy environment for all. The HRBP actively consults with Business Leaders to ensure HR initiatives are effectively managed and are producing desired outcomes.
The HRBP has special accountability for talent programs, communications and change management, enabling the best of the organization's culture to be experienced and appreciated within all functions and on all teams. In addition, the HRBP coordinates the implementation of all employee-related services, policies, and programs. In close partnership with Corporate HR centers of expertise and shared service functions, the HRBP leverages the available services to allow the HRBP to focus on the higher value talent, engagement and retention initiatives.
OVERALL SUMMARY OF DUTIES
Primary HR Partner for Plant LeadershipTalent Reviews, Development & Succession PlansBusiness Unit Talent Acquisition EffortsEmployee Engagement and RetentionChange Agent for HR InitiativesPerformance Cycle & Goal PlanningWorkforce Analytics & Workforce PlanningMerit and Bonus CycleTalent Acquisition PlanningComplex Employee Relations IssuesKEY RESPONSIBILITIES
Apply human resources principles, methods and tools to provide broad range of customized business solutions designed to support the business and enhance organizational effectivenessConduct organizational diagnoses using data-based methodologies to identify critical issues and root causes; provides objective, data-based perspective on relevant organizational and HR issues and recommends/implements and measures appropriate interventions to address organizational issuesIn partnership with Talent, develop succession plans to address key leadership roles and talent gapsLead assigned business unit groups in the execution of talent reviews and planning processesCollaborate with leadership to ensure consistent employment experiencesPartners with business leadership to identify and develop HR strategies, identify gaps and plan processes to directly support business initiatives through people.Acts as liaison with other HR COE teams to coordinate development of programs, systems and processes to be used to support the business.Provides insight, oversight and direction of the annual performance management and compensation review process within the assigned business units.Supports the business leadership team through conducting quantitative and qualitative analyses on a broad array of issues; works to share interpretation of data with leadership and plant teams and develops action steps to support improvements/changes.Serves as an active member of the leadership teams.Collaborates, strategizes and participates with Talent Management and Hiring Managers to acquire and retain top talent with a focus of building a pipeline for future needs.Works closely with management and employees on employee engagement, including improving work relationships, building morale, increasing productivity and retention.Monitors the effectiveness of HR Programs through the tracking of key measures.JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Associate degree or equivalent experience required
Experience:
3 or more years of experience leading people and/or project teams, implementing HR programs and initiatives, including a demonstrated ability to facilitate small and large group employee interactions.Manufacturing experience is preferred.Certificates, Licenses, Registrations: SHRM-CP or PHR preferred
Knowledge, Skills & Abilities:
Proven ability to manage projects to successful completion, multi-task, and work within tight deadlinesSound business acumen and strategic thinking skillsMust be a creative thinker and analytical problem solver with a bias for performance measurementStrong interpersonal skills with the ability to build effective partnerships with key business leaders and collaborate effectively at all levels and functionsAbility to set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment.Ability to coach and mentor employees at all levels of the organizationHave a passion for personal learning and development to be able to grow with the company.Must possess strong communication skills, both written and verbalDemonstrated knowledge of corporate and regulatory best practicesDemonstrated proficiency in all MS Office programsAbility to travel as needed to support the organization We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Read LessAs a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
GENERAL PURPOSE OF JOB
The Integrated Solutions Coordinator is an entry-level role designed for early-career professionals who are eager to learn, grow, and build a long-term career within an established industry leader. As a key member of the Integrated Solutions Team, you will support the Integrated Solutions Manager (ISM) in coordinating cross-functional projects and helping deliver integrated marketing, print, and production solutions to clients.
This role provides hands-on training, mentorship, and broad exposure to Quad's diverse service offerings. As your skills develop, you'll have opportunities to take on increased responsibility and pursue career paths in Account Management, Project Management, or Integrated Solutions leadership.
KEY RESPONSIBILITIES
Support the ISM in understanding client needs and building strong professional relationshipsAssist in preparing presentations, client reports, and communication materials in partnership with many internal teamsAssist in preparing project briefs, pricing, timelines, and forecasting materialsSchedule meetings, organize project documentation, and track project timelinesCoordinate project handoff to production teams as skills developAct as a point of coordination between internal teams and clients as needed Contribute to process improvementsGROWTH & DEVELOPMENT OPPORTUNITIES
Direct mentorship from an experienced Integrated Solutions ManagerExposure to multiple business units and leadership levelsOpportunities to build presentation, communication, and client management skillsTraining in Salesforce, Workfront and Quad workflowsClear pathways into Integrated Solutions Manager with potential for further advancement in both individual contributor or people leader roles.KNOWLEDGE, SKILLS & ABILITIES
Interest and/or experience in client service or project coordinationStrong organizational and communication skills (verbal and written)Basic familiarity with Salesforce, Workfront and Excel a plus; willingness to learn a mustSelf-starter with curiosity and eagerness to growComfortable working collaborativelyJOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education:
High School Diploma or GED. Bachelor's degree preferred
Experience: Internship or exposure to project management, client support or coordination or account support preferred
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Read Less
