Job Summary:
QT9 Software is seeking a full-time ERP Specialist! Bring your supply chain, ERP, and lean manufacturing expertise to a customer-facing role where you will help manufacturers improve inventory control, purchasing, shop floor execution, inspection, shipping, and overall workflow efficiency. You will work to build strong partnerships with both internal and external parties to ensure that tasks remain on track, technical issues are resolved quickly, and the customer relationship is constantly nurtured. QT9 ERP implementations/support are a mix of online video calls/training and onsite visits. Travel for this position can be up to 40%.
This role will based in one of QT9's offices: Chicagoland (Aurora, IL) or Houston Metro (The Woodlands, TX). Applicants must be able to reliably commute to one of these locations.
Duties and Responsibilities:
Provide subject matter expert support for the Implementation processGain an understanding of existing customer processes and assist with process improvements that align with QT9 ERPIdentify and uncover workflow and business processes inefficiencies within the client’s current environmentServe as the main onsite point of contact between the customer and the QT9 office/ Onsite implementation manager taking responsibility for the success of software product implementationsAssist and oversee technical integrations in the design stage, as well as launch preparation and operation support post-launchSchedule, coordinate, and conduct web based/onsite training of new product features as requiredCreate documentation, product guides, implementation checklists, best practices, and help with continuous improvement of internal processes as requireCreate trip reports and capture action items to help customer better utilize ERP softwareProvide subject matter expert support to the Sales process to aid in new customer acquisitionWork with ERP Product Manager to build consulting services program and directly provide consulting support to existing customers as neededEnd user software trainingOther project/continuous improvement efforts as requiredRequirements:Required Skills:
Skilled at process analysis, process mapping, and continuous improvementExperience implementing/using ERP software systems in a manufacturing environmentCreative thinker who thrives in a fast-paced, customer-driven environmentProficient in Microsoft office applications including Word, Excel, and OutlookMust be capable of prioritizing multiple requests/tasks with poiseExcellent verbal and written communication skills and attention to detailSuperior people skills; team-oriented, fast learner and very personableEducation: Bachelor’s Degree in Operations, Business or Computer Science (BA or BS) or relevant on the job experience with manufacturing and ERP systems.
Job Summary:
QT9 Software is seeking a full-time ERP Specialist! Bring your supply chain, ERP, and lean manufacturing expertise to a customer-facing role where you will help manufacturers improve inventory control, purchasing, shop floor execution, inspection, shipping, and overall workflow efficiency. You will work to build strong partnerships with both internal and external parties to ensure that tasks remain on track, technical issues are resolved quickly, and the customer relationship is constantly nurtured. QT9 ERP implementations/support are a mix of online video calls/training and onsite visits. Travel for this position can be up to 40%.
This role will based in one of QT9's offices: Chicagoland (Aurora, IL) or Houston Metro (The Woodlands, TX). Applicants must be able to reliably commute to one of these locations.
Duties and Responsibilities:
Provide subject matter expert support for the Implementation processGain an understanding of existing customer processes and assist with process improvements that align with QT9 ERPIdentify and uncover workflow and business processes inefficiencies within the client’s current environmentServe as the main onsite point of contact between the customer and the QT9 office/ Onsite implementation manager taking responsibility for the success of software product implementationsAssist and oversee technical integrations in the design stage, as well as launch preparation and operation support post-launchSchedule, coordinate, and conduct web based/onsite training of new product features as requiredCreate documentation, product guides, implementation checklists, best practices, and help with continuous improvement of internal processes as requireCreate trip reports and capture action items to help customer better utilize ERP softwareProvide subject matter expert support to the Sales process to aid in new customer acquisitionWork with ERP Product Manager to build consulting services program and directly provide consulting support to existing customers as neededEnd user software trainingOther project/continuous improvement efforts as requiredRequirements:Required Skills:
Skilled at process analysis, process mapping, and continuous improvementExperience implementing/using ERP software systems in a manufacturing environmentCreative thinker who thrives in a fast-paced, customer-driven environmentProficient in Microsoft office applications including Word, Excel, and OutlookMust be capable of prioritizing multiple requests/tasks with poiseExcellent verbal and written communication skills and attention to detailSuperior people skills; team-oriented, fast learner and very personableEducation: Bachelor’s Degree in Operations, Business or Computer Science (BA or BS) or relevant on the job experience with manufacturing and ERP systems.
