Job Title: Retail Journeyman Installer
Department: Installation
Work Hours: 7:00 a.m. – 5:00 p.m., Monday through Friday, with a 30-minute lunch. Early
morning meetings, overtime, evenings, and weekends may be required based on
business needs.
FLSA Status: Non-Exempt
Pay Scale: $35.00 – $48.00 per hour, depending on experience
Position Summary: The Retail Journeyman Installer is responsible for the installation of
residential heating and air conditioning systems, ductwork, and associated
accessories in retrofit and replacement applications. This role ensures all work is
completed to company standards, code requirements, and manufacturer
specifications while delivering a high-quality customer experience.
This position also supports the installation team by training and mentoring
apprentices and helpers, ensuring jobsite efficiency, safety compliance, and
professional execution from start to finish.
Reports To: Operations Manager
Required Qualifications:
3+ years of residential HVAC installation experienceValid driver's license with an insurable driving recordStrong knowledge of HVAC systems, components, and installation practicesEPA Type II Refrigerant Handling Certification or Universal EPA Refrigerant Handling Certification Ability to properly install, set, and start up residential HVAC systemsStrong understanding of electrical fundamentals including line voltage, low voltage, relays, transformers, and wiring diagramsAbility to read and interpret blueprints, mechanical plans, and installation diagramsAbility to install, braze, pressure test, and evacuate refrigeration line setsAbility to properly install, seal, and insulate duct systemsWorking knowledge of local and state mechanical codesAbility to safely operate tools, ladders, lifts, and jobsite equipmentExperience training and supporting apprenticesStrong communication and customer service skillsAbility to work independently and as part of a teamStrong attention to detail, organization, and jobsite cleanlinessWillingness to attend training and continuing educationAbility to obtain or maintain NATE certificationMust provide basic hand tools required for installation work
Preferred Qualifications:
NATE Certification(s)Brazing CertificationOregon Limited Electrical License BWashington 06A Electrical LicenseWater Heater CertificationKey Competencies for Success:
Technical installation proficiencyJobsite leadership & training abilitySafety awareness & complianceTime management & job efficiencyQuality workmanshipCustomer Communication & EducationAccountability & Follow-ThroughKey Responsibilities:
Installation & Retrofit Execution
Install residential and light commercial HVAC systems including furnaces, air conditioners, heat pumps, and accessoriesSet and connect air handlers, furnaces, condensers, and related equipment per codeInstall refrigeration line sets, braze connections, evacuate systems, and perform startup proceduresInstall ductwork including rectangular, round, flex duct, fittings, and transitionsInstall and terminate PVC drain lines, flues, and ventilation systemsInstall and wire low voltage and control systemsPerform system startup, testing, and basic troubleshooting
Jobsite Leadership & Training
Lead and support installation helpers and apprentices in daily tasksTrain team members on installation standards, safety practices, and workflow processesEnsure jobsite efficiency, cleanliness, and professionalismSupport a culture of accountability and craftsmanship on every projectSafety & Compliance
Follow all company safety policies and OSHA requirements.Conduct jobsite safety assessments before beginning work.Use ladders, lifts, and tools safely at all timesEnsure proper use of PPE and safety equipment dailyMaintain a clean, organized service vehicle.Complete all required safety documentation.Customer Experience
Maintain professional communication and appearance at all timesRespect customer property and ensure clean, organized jobsite conditionsAddress customer questions professionally and escalate concerns when neededContribute to positive customer experience and online reviewsDocumentation & Operations
Complete all required paperwork, checklists, and installation documentationAccurately track timecards, job notes, and materials usageWork within company software systems (ServiceTitan or equivalent workflow tools)Communicate job progress and issues with operations teamPick up and manage materials, parts, and equipment from warehouse or jobsite deliveriesOther Duties
Attend company and department meetings and required training sessionsParticipate in vehicle inspections and tool accountability processesPerform other duties as assigned.Key Performance Indicators (KPIs):
1. Installation Quality & Recall Rate
Description: Measures quality of installation work and reduction of post-installation issues requiring return visits.
Target: ≤ 3% installation-related callback rateMeasured By: Recall and warranty tracking reports2. Job Efficiency (Bid vs. Actual Hours)
Description: Measures ability to complete installation work within estimated labor hours.
Target: ≥ 90% of jobs completed within bid labor hoursMeasured By: Job costing and labor tracking reports3. Jobsite Readiness & Execution
Description: Ensures installations are completed with proper preparation, materials, and workflow execution.
Target: ≥ 95% of jobs completed without missing materials or delays due to install readinessMeasured By: Supervisor audits and job completion reports4. Safety Compliance
Description: Maintains a safe jobsite environment and adheres to all safety procedures.
Target: Zero preventable safety incidentsMeasured By: Safety reports, incident tracking, and supervisor evaluations5. Documentation Accuracy & Timeliness
Description: Ensures all installation paperwork, checklists, and system documentation are completed accurately and on time.
Target: ≥ 98% accurate and on-time documentation completionMeasured By: ServiceTitan audits and closeout checks6. Customer Satisfaction
Description: Delivers a professional customer experience through communication, technical ability, cleanliness, and follow-through.
Target: ≥ 4.8 / 5.0 customer satisfaction rating with minimal escalationsMeasured By: Customer surveys, reviews, and escalation trackingPhysical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Physical Demands:
This position regularly requires walking, standing, climbing ladders, kneeling, crouching, crawling, lifting, carrying, pushing, and pulling equipment and materials. Employees must be able to lift up to 50 pounds unassisted and maneuver heavier materials with assistance or proper equipment. Technicians regularly work in attics, crawlspaces, rooftops, confined spaces, and uneven terrain while utilizing ladders, power tools, testing equipment, and HVAC service instruments.
Work Environment:
This role operates in residential homes, commercial buildings, construction sites, rooftops, attics, crawlspaces, and outdoor environments in varying weather conditions including heat, cold, rain, snow, and smoke conditions common to the region. Employees may be exposed to dust, electrical systems, refrigerants, mechanical equipment, and loud noise levels. Driving between job sites and extended periods
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