Automotive Service Sales Representative To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities. Essential Duties: Sell inventory on hand Assure that the highest levels of customer service are met Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered Resolve customer concerns or complaints as they arise Follow pricing policies which will provide satisfactory gross margins Obtain approval for work authorized by the customer by obtaining signature Handle daily cash, credit, national account, and fleet transactions Meet goals and sales quotas set by supervisor Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public Clean, restock, and update store displays daily Maintain proper telephone answering techniques Solicit new accounts Protect company assets (inventory, cash accounts, receivables, equipment and real estate). Embrace Purcell's culture of safety and perform all jobs in a safe manner Regular attendance in accordance with assigned schedule Ability to perform physical requirements as listed in job description Other essential and non-essential duties, as assigned by management Requirements: Required Education, Experience, Licenses proper safety and functional procedures, and relevant customer markets. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Tools
Read Less
