Service Agent I - HVAC As a Service Agent I - HVAC, you'll serve as a key point of contact supporting both internal technicians and external customers by scheduling repair and maintenance calls, dispatching work, managing work orders, and ensuring a smooth, professional service experience. You'll help coordinate daily service activities, maintain accurate records, and contribute to customer satisfaction in a fast-paced environment. This entry-level role is perfect for someone who is organized, personable, and eager to build a career in HVAC service operations while supporting a high-performing team. Duties and Responsibilities Receive, record, and dispatch incoming service requests from customers. Identify the appropriate technician and schedule work to balance productivity with prompt, effective customer service. Answer incoming calls with a warm, professional demeanor and act as a liaison between customers and field technicians. Call customers to set, confirm, and reschedule appointments while maintaining preventative maintenance schedules. Procure job-related materials from vendors and coordinate delivery or pickup to support timely job completion. Ensure technicians return completed paperwork in a timely manner and review work orders for accuracy. Finalize work orders and prepare them for accurate customer invoicing. Assist with reviewing weekly accounts receivable reports and support collections efforts as needed. Handle full-cycle invoicing from creation through completion. Maintain refrigerant management documentation and assist with technician truck stock inventory. Provide superior customer service to both internal teams and external clients. Perform other duties as assigned to support the Service Department. Supervisory Responsibilities None (this is an individual contributor role focused on coordination and customer support). Requirements/Qualifications Experience: 13 years of experience in customer service, dispatching, administrative support, or inside sales (HVAC, mechanical, or service industry experience is a strong plus). Education: High school diploma or GED required; associate degree or some college coursework preferred. Certifications/Licenses: Valid driver's license not required for this office-based role. Physical Demands: Primarily sedentary office work with extended computer and phone use; occasional light lifting ( Work Environment/Safety: Professional office setting with hybrid options possible; standard office safety practices. Required Skills Excellent verbal and written communication skills with a warm, professional phone presence. Strong organizational and multitasking abilities; ability to manage multiple service calls and priorities effectively. Customer service orientation with a focus on responsiveness and problem-solving. Proficiency in Microsoft Office (especially Outlook, Word, and Excel) and comfort learning new software systems. Attention to detail and accuracy when processing work orders and invoicing. Ability to work collaboratively with field technicians, Service Managers, and customers in a team environment. Modigent Overview Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over 1,500 team members to thrive with sustainable, efficient commercial building services. As part of our team, you'll contribute to thoughtful innovation and our people-first culture rooted in service, collaboration, and integrity. Why Work at Modigent Competitive compensation based on experience and level. Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death all inquiries and submissions must go through our Talent Acquisition team.
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