Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Job DescriptionThe Employee Relations Hotline Manager is responsible for administering the company's confidential process to help employees resolve ethics and compliance questions and concerns. The ER Hotline Manager will manage Public Storage’s compliance hotline through which individuals report conduct that may be unethical, illegal, in violation of the Company’s Business Conduct Standards, or otherwise inconsistent with the Company’s policies and practices. The ER Hotline Manager will also manage the relationship with the third-party vendor that operates the hotline and supports the web application. This position serves as a trusted adviser and critical partner to coach employees, HR partners and leaders on various employee relations matters related, but not limited to, conflict resolution, policy compliance and risk mitigation. The ER Hotline Manager will conduct high-volume investigations into reported employee situations related to interpersonal relationships, performance management, and compliance while demonstrating a solid understanding of Public Storage’s policy, culture and core values to resolve issues and support vital course of action to drive positive outcomes. As a subject matter expert, the ER Hotline Manager will collaborate with the Employee Relations Director to identify risks and gaps, create, audit, and sustain positive workplace programs; and design and conduct positive employee relations training that drives best practices. This role will provide advice and counsel to HR and leaders to ensure fair and consistent resolutions to employee relations issues and disciplinary actions.
KEY RESPONSIBILITIES
Manage EthicsPoint compliance hotline, including initial review of cases, categorization of matters and assignment of cases to investigative partners based on workload and complexity while monitoring progress to ensure timely response and thorough documentation of all mattersCollaborate with third-party vendor to assure compliance hotline website remains accessible, up to date and supportive in driving reporting behaviorImplement and maintain measures designed to maintain confidentiality, protect anonymity and eliminate fear of retaliation while driving programs to foster constructive employee relations and ensure the organization’s approach is fair, respectful and consistentReview and investigate reported concerns, document findings, and debrief key partnersAdvise relevant HR/management of investigative findings and recommended potential corrective actions based on company policy, past practice and positive employee relationsMaintain a follow-up system to ensure that appropriate, corrective actions are taken; and when necessary, communicating investigation results to employees who reported concernsCollect and report facts and data concerning contacts to the compliance hotline for the production of meaningful statistical reports to be used in the facilitation of consistent responses, recommendations for company policy and process and development of positive employee relations training and engagement programsSupport the development and delivery of training designed to educate HR partners and management on employee relations topics including case trends, compliance requirements and risk factors within Public StorageCollaborate with internal labor and employment counsel on investigative and other matters to identify potential risk while ensuring compliance and risk mitigationOther duties as assignedQualifications
Knowledge, Skills and Abilities
Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management Trustworthy HR professional with the ability to manage and maintain a high level of confidentiality and common sense regarding sensitive employee informationClear verbal and written communications skills with experience drafting investigative reports and documentationAnalytical skills, including the ability to develop, manage and interpret metricsAbility to recognize opportunities and assess risks before they become trendsStrong project management skills including being highly organized, project planning, time management and prioritization with the ability to multi-task and manage competing priorities with deadlinesComfortable presenting to HR partners and management as well as communicating with frontline employeesAbility to work independently and be part of a teamProficiency in Microsoft office (Word, Excel, PowerPoint etc.)Prior knowledge of Navex Global, Workday, and EthicsPoint a plusWorkplace
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
Read LessSince opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.
We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.
Job DescriptionPosition Summary: The Legal Operations Manager is responsible for partnering directly with the Chief Legal Officer to optimize the Legal Department’s processes, technology, and workflows. This position sits at the intersection of legal, business, and technology and will focus on financial reporting, enhanced productivity, cost management, strategic planning, and process improvement within the Legal Department.
Key Responsibilities
Departmental Strategy, Project Management, and Process Optimization:Collaborate with the Chief Legal Officer on developing, implementing, and tracking and reporting on progress against strategic initiatives.Develop and enhance internal workflow processes, knowledge management, and best practices across the legal team.Identify opportunities for automation and continuous improvement.Technology & Tools:Manage and optimize legal technologies and platforms (e.g., CounselLink, SharePoint, ServiceNow).Provide training and support for legal department personnel on matter management tools.Recommend and implement new legal technology solutions to increase efficiency.Financial and Vendor Management:Oversee Legal Department budgeting, accruals, and spend tracking.Manage onboarding of new law firms, review compliance with billing guidelines, and negotiate rates.Partner with outside counsel and vendors to monitor billing protocols and drive cost-saving initiatives.Oversee setup of vendors and ensure timely payment and tracking of vendor invoices, settlement payments, and other payables. Resolve invoice payment and reconciliation issues, coordinating with internal and external teams.Facilitate RFPs, vendor selection, and contract management for legal services.Reporting & Analytics:Develop and deliver regular reports, dashboards, and metrics to drive informed legal and business decisions.Ensure accurate monthly accruals and reconcile financial reports.Litigation & Administrative Support:Supervise and delegate responsibilities to Legal Operations Admin.Oversee arbitration opt-out processes, cash receipt reconciliations, service of process tracking, and membership renewals for in-house counsel.Support Chief Legal Officer in litigation management and administrative tasks.Manage small claims cases, prepare subpoena responses, and support processing of legal correspondence and service of process.Assign matters to outside counsel and other vendors as appropriate.QualificationsThis role is ideal for a highly organized professional who thrives on improving legal department operations while managing financial and administrative processes effectively.
Workplace
One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.
REF3156I
Read Less