Open until filled.
Class Title: Housing Choice Voucher Specialist
Position Title: Housing Choice Voucher Specialist
Accountable To: Assistant Section 8 Programs Manager
Department: Section 8
Band: B
Grade: 2
Subgrade: 4
Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.
The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.
Mission Statement:
The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.
Employment Benefits:
The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.
Class Summary: Incumbents are responsible for determining eligibility or continuing eligibility for Public Housing or Section 8 Program assistance, processing rental applications and calculating rent values.
Distinguishing Characteristics: Housing Choice Voucher Specialist is the first level of a three-level rental series. The Housing Choice Voucher Specialist is distinguished from the Assistant Section 8 Programs Manager by its responsibility for processing rental applications, conducting annual and interim recertification’s of eligibility for Section 8 Housing Choice Voucher participants, calculating rent values and tenant payments and its non-supervisory duties.
Position Summary: Incumbents are responsible for: maintaining waiting lists; responding to questions; explaining regulations and procedures to the general public, voucher participants and applicants; interviewing applicants and participants; sending out third party verification forms; determining if applicants meet eligibility requirements; determining if participants continue to meet eligibility requirements; tracking vouchers; calculating rent values and tenant payments; processing a variety of forms and documents; and preparing related correspondence and reports.
Duties:
Maximize the utilization of vouchers throughout the Section 8 program by processing all related paperwork for applicants and/or participants for assistance in St. Paul in accordance with HUD regulations and PHA policies. Takes appropriate action for families utilizing the portability feature of the Housing Choice Voucher Program. Process interim reexaminations, including rent increases and tenant-reported changes, in a timely manner. Processes voucher terminations and /or cancellations consistently and in compliance with applicable HUD regulations and established PHA policies.Individualized responsibilities are completed accurately and within the appropriate time frame.Responds promptly, courteously and professionally via phone, e-mail or in writing to participant, landlord, general public or staff inquiries regarding the Section 8 program or established procedures.Must abide by all Board-approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.Performs other duties of a similar nature or level.Maximize the utilization of vouchers throughout the Section 8 program by complying with HUD regulations and established PHA policies for program admission. Determines the program eligibility of applicants and/or continued participants through an interview with follow up on verification of income, household composition and criminal history. Conducts mandatory briefings for all eligible adults, informing applicants and participants of the basic rules and regulations of the program. This duty applies for waitlist, special programs; PBV and portability, but performance standards may vary. Processes all files accurately and within a timely manner, according to the separate performance standards for Waitlist, Special Programs, and Portability. This duty applies for waitlist, special programs; PBV and portability, but performance standards may vary.Maintains current and accurate waiting lists/records for all vouchers/units, according to the separate performance standards for Waitlist, Special Programs, and Portability. This duty applies for waitlist, special programs; PBV and portability, but performance standards may vary.Determines continued program eligibility of voucher participants on an annual basis through an interview appointment with follow-up on verification of income and household composition. Processes all related paperwork for participants to continue their assistance in St. Paul in according with HUD regulations and PHA policies. Maximizes PHA operating income through collection efforts and appropriate implementation of HUD regulations regarding balances. Ensures participant awareness of and continued compliance with regulations, rules, and procedures.Determines continued program eligibility of “mover participants” through an interview appointment with follow-up on verification of income and household composition. Processes all related paperwork for participants to continue their assistance in St. Paul in according with HUD regulations and PHA policies. Maximizes PHA operating income through collection efforts and appropriate implementation of HUD regulations regarding balances Processes voucher terminations and /or cancellations consistently and in compliance with applicable HUD regulations and established PHA policies. Requirements:Knowledge (position requirements at entry):
Knowledge of:
Interviewing techniques;Basic mathematical principles;Customer service techniques;Familiarity with laws and regulations pertaining to property management and landlord/tenant relations;Eligibility requirements for state and federal program funding.Skills (position requirements at entry):
Skill in:
Using computers and related software applications; prefer MS Word and Excel experienceMaintaining files and records;Resolving problems and disputes;Prioritizing and handling multiple projects;Writing clear and concise memos and reports;Performing basic mathematical calculations;Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.Required Qualifications
Education: Graduation from high school or GEDExperience: Combination of 1 year of relevant experience in jobs at the A Band or higher level such as housing, social services, or communications; and/or relevant educationPreferred Qualifications
Experience: BA/BS degree; additional relevant experience in jobs at the A Band or higher level and/or relevant education; demonstrated experience working with ethnically, culturally and economically diverse populations.Licensing Requirements (position requirements at entry):
Driver’s License preferredPhysical Requirements
Light Work (Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated light work: [1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) (For complete physical requirements see “Physical Demands Job Analyst” on file.)
Read LessOpen internally until August 26, 2025.
Open externally until September 2, 2025.
Class Title: Policy Analyst
Position Title: Policy Analyst
Accountable To: Housing Policy Director
Department: Housing Policy
Band: C
Grade: 4
Subgrade: 2
Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.
The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.
Mission Statement:
The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.
Employment Benefits:
The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.
CLASS SUMMARY: Incumbent is responsible for providing analytical support for housing policy development and implementation, program monitoring, and data collection and reporting.
DISTINGUISHING CHARACTERISTICS: The Housing Policy Analyst is a professional-level classification responsible for conducting policy research, analyzing data, preparing reports, and assisting with PHA program implementation.
POSITION SUMMARY: Incumbent is responsible for providing analytical support to the Housing Policy Director and Executive Director, conducting research on policy issues, analyzing data, preparing reports, and assisting with the implementation of PHA programs and policies.
Duties:
KNOWLEDGE (position requirements at entry):
Knowledge of:
English, grammar, punctuation;Mathematics, basic accounting, business statistics;Basic principles of housing policy and programs;Federal, state, and local housing regulations;Research methods and data analysis techniques; andBasic understanding of government structure and operations.SKILLS (position requirements at entry):
Skill in:
Working in several programs simultaneously;Analyzing data and information;Writing clear, concise reports and communications;Organizing and maintaining accurate records;Using personal computers and software applications, including word processing, spreadsheets, and presentation software;Conducting research and analyzing findings;Providing customer service;Working independently and managing multiple priorities;Problem solving and critical thinking; andCommunicating effectively orally and in writing.REQUIRED QUALIFICATIONS
Education: BA degree in Public Administration, Business Administration, housing or related.Experience: 2 years experience in research, data analysis, program evaluation, or related work at the B Band level or above. Additional relevant experience can substitute for the educational requirement on a year-for-year basis.PREFERRED QUALIFICATIONS
Education: Graduate degree in public policy, public administration, law or related field.Experience: Experience working with housing programs or in public housing administration.LICENSING REQUIREMENTS (position requirements at entry):
Must have a valid Driver’s License and vehiclePHYSICAL REQUIREMENTS:
LIGHT WORK (Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated light work: [1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) (For complete physical requirements see “Physical Demands Job Analyst” on file.)
Read LessOPEN UNTIL FILLED
Class Title: Program Assistant
Position Title: Program Assistant
Accountable To: Program Coordinator
Department: Resident Services
Band: A
Grade: 1
Subgrade: 3
Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.
The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.
Mission Statement:
The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.
Employment Benefits:
The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.
Class Summary: Incumbents are responsible for assisting residents in daily living activities such as preparing meals and performing routine housekeeping so that they can continue to live independently.
Distinguishing Characteristics: The Program Assistant is the first level of a three-level program series. The Program Assistant is distinguished from the Program Coordinator by its responsibility for assisting residents in daily living activities so that they can continue to live independently.
Position Summary: Same as above.
Duties:
Operates large scale meals program in commercial kitchens preparing and serving up to two daily meals 365 days/year for up to 80 participants according to city and HUD guidelines including: inventorying the amount and condition of food arriving from vendor in one to three-day shipments, reporting mistakes/shortages or spoiled food, ensuring sanitation procedures are implemented for all food, equipment and working surfaces; determine appropriate temperatures and length of cooking time; following directives and coordinating dishing up predetermined portions of each food item; ensuring proper diet requirements are met for participants needing special diets; accurately substituting food items for special diets or food shortages to comply with program standards; listening to and reporting residents specific comments and complaints about meals; seeing that meals are delivered to identified clients; cleaning spills on floors and appliances, sweeping and mopping Community Room floors after each meal; cutting food and other special adaptations for physically disabled residents needing dining assistance; providing assistance to participants at Title III senior dining meals each weekday noon; and checking on and completing wellness checks when participants fail to arrive at meals according to CHSP procedure. Performs various resident housekeeping duties including: laundry, changing and washing bed linens, mopping floors, vacuuming floors, dusting furniture, sanitizing sinks, toilet, shower; wiping down doors, woodwork, walls, sills, insides of windows, cupboards, mirrors, counters, mopboards; emptying trash and recycling ; cleaning inside/outside of appliances and equipment; assisting compulsive savers/poor housekeepers to organize clutter; prepping units for pest control treatment; notifying proper resources of suspected insect infestation, excessive clutter in units or needed repairs.Maintains daily records on services provided to include: inventorying food supplies; recording food temperatures; tracking the number of residents attending meals; completing resident housekeeping records; completing client logging; recording in the site communication book and completing the wellness check register. Assists residents with daily living activities including: checking and reporting any signs of change/decline in physical or mental functioning; providing re-direction regarding appropriate dress, time, location, and other areas; observing and reporting poor hygiene; observing and reporting when participants appear ill, depressed, or disoriented; escorting elderly/disabled residents requiring help to and from dining room.Responds to crises, life threatening accidents, illness and death when CHSP participants fail to show up for meals, fail to turn OK cards or, are found ill or injured including: appropriate calls to 911 or other medical resources and initiating prescribed safety response procedures when residents are found in medical crisis; letting paramedics, police or fire departments into building and providing correct information; using prescribed CHSP key system ; alerting the CHSP Coordinator of the emergency, followed by documentation of incident and remaining with client until crises is solved. Concerns of abuse or suspected abuse of a vulnerable adult are reported to Coordinator.Assists volunteers including: assisting in the recruitment and training of volunteers; providing direction to volunteers related to set up, serving and clean up of meals; and under supervision, providing guidance in handling sensitive issues.Participates in CHSP staff meetings, CHSP and PHA in-services workshops and other training opportunities, and social/educational CHSP functions.Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.Must travel to various PHA sites and other locations that are required by the nature of the work.Performs other duties of a similar nature or level.Requirements:Knowledge (position requirements at entry):
Knowledge of:
Janitorial and sanitation techniques;Basic food nutrition concepts;Safe food handling practices;Dynamics or working with residents who are frail, elderly or disabled;Physical and mental health conditions and what changes may occur.Skill in:
Serving hot meals;Sanitizing and disinfecting rooms, equipment and dishes;Operating cleaning supplies such as mops, vacuums, and carpet scrubbers, etc.;Resolving problems;Communicating while maintaining complete confidentiality;Conflict resolution/problem solving;Operating all aspects of large scale meals program;Writing detailed incident reports and accurately recording required data;Assessing and responding to emergency situations;Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.Required Qualifications
Education: Graduation from high school or GED
Experience: 6 months experience in social service, housekeeping and/or meal preparation or related field.
Preferred Qualifications
Experience: 1 year or more relevant experience. Demonstrated experience working with ethnically, culturally and economically diverse populations.
Licensing Requirements (position requirements at entry):
None required.
Physical Requirements
Medium Work (Exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly to move objects.) (For complete physical requirements see “Physical Demands Job Analyst” on file.)
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