Position: Twelve (12) Level 1 PMs Location: San Juan, Puerto Rico Duration: Contract Job ID: 170010 Job Overview: We are seeking Twelve (12) Level 1 Project Managers with 0 to 4 years of experience to join our team. This is a long-term contract opportunity with the potential for multi-year engagement and possible conversion to a full-time employee. The role involves working onsite in San Juan, Puerto Rico, and contributing to government-related projects. Candidates must be able to pass a Public Trust clearance. Responsibilities: CARRIER MANAGEMENT Overall Purpose: Ensure the reliability and continuous operation of Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues. Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring. Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes. Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers. Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports. Job Contribution: An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency costs, schedules and client relationships. Interacts primarily within the department and with General Managers and above across various teams. CUSTOMER PRIORITY RESPONSE Overall Purpose: Ensure the reliability and continuous operation of Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues. Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring. Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes. Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers. Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports. Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. PROJECT MANAGEMENT Overall Purpose: Manage the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Comprehensive Project Oversight: Manage the entire lifecycle of high-value, customer-facing technical projects, ensuring timely, within-scope, and budget-compliant delivery. Stakeholder and Vendor Coordination: Serve as the primary client contact, collaborate with internal teams and external vendors, and ensure alignment of project objectives and tasks. Technical Guidance and Risk Management: Provide technical expertise, employ structured methodologies, identify and mitigate risks, and proactively address issues. Performance Tracking and Reporting: Monitor project progress, track deliverables, and provide regular updates to stakeholders while ensuring adherence to quality standards. Consultative and Documentation Support: Offer strategic advice to customers, manage vendor deliverables, ensure compliance with policies, and maintain accurate project documentation. May also provide the vehicle for building and/or venue owners to engage on network improvements. Job Contribution: An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction. TCP Career Step Differentiator: Leads complex projects, offers technical guidance, handles escalations, and resolves roadblocks. Education/Experience: Bachelors degree (BS/BA) desired in Computer Science or Business. 3+ years of related experience. Certification is required in some areas. Qualifications: 0 to 4 years of project management experience. Strong organizational and communication skills. Ability to work onsite in San Juan, Puerto Rico. Must be able to pass a Public Trust clearance (active clearance not required). Detail-oriented with the ability to manage multiple tasks effectively. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $20- $26 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com ```
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