Position Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This position requires strong communication skills, the ability to multitask, and a commitment to supporting patient care.
Key Responsibilities:
Answer incoming telephone calls professionally and in a timely manner, identifying customer needs and concernsAccurately process orders for DME and supplies received via phone, fax, mail, or in personVerify and qualify orders by reviewing patient diagnosis and insurance coverageEnter and update patient information, including demographics, physician details, and insurance dataMatch customer needs with appropriate medical equipment and servicesObtain necessary insurance and reimbursement information for third-party billingCoordinate delivery schedules with patients, caregivers, and internal staffPrepare Certificates of Medical Necessity when applicableResolve customer concerns and complaints in a courteous and professional mannerParticipate in training programs at the branch and corporate levelsMonitor inventory levels, assist with ordering equipment, and notify appropriate personnel of low stockStay informed on equipment updates and insurance policy changesParticipate in an on-call rotation as required
Education Requirements:
High School Diploma or equivalent
Experience:
Previous customer service experience requiredExperience with CRT or durable medical equipment preferred
Skills & Qualifications:
Excellent written and verbal communication skillsStrong interpersonal and customer service skillsEffective problem-solving and critical thinking abilitiesStrong organizational and multitasking skillsAbility to work both independently and as part of a teamProficient computer skills relevant to the roleKnowledge of DME and medical services preferredProfessional phone etiquette
Physical Requirements:
Frequent sitting and use of hands for computer and phone workOccasional standing and walkingExtended periods of speaking with customers via phone
Why Join Us?
Supportive team environmentOpportunity to make a difference in patient careOngoing training and development Read LessSummary of Position
The Clinical Specialist provides high-quality respiratory care in the homecare setting. This role is responsible for delivering, setting up, and maintaining respiratory therapy equipment, as well as educating patients and caregivers on proper use. The specialist performs clinical assessments per physician orders and travels to patient homes or healthcare facilities to deliver, monitor, and retrieve equipment.
Key Responsibilities
Administer respiratory therapy and life support to patients with cardiopulmonary deficiencies under physician supervision.Perform initial and ongoing patient assessments as prescribed.Set up, inspect, test, and maintain respiratory therapy equipment to ensure safe and effective operation.Educate patients, caregivers, and healthcare personnel on disease processes, therapy management, and equipment use.Monitor patient response to therapy and communicate findings to physicians and referral sources.Maintain accurate, compliant clinical documentation and patient records.Coordinate patient follow-up visits and ensure completion of required documentation (progress reports, equipment checklists, discharge summaries).Troubleshoot equipment issues and coordinate repairs or replacements as needed.Collaborate with physicians, referral sources, and healthcare teams to plan and implement care.Participate in performance improvement initiatives and maintain compliance with company policies and accreditation standards.Support branch operations, including inventory tracking and staff training.Represent the company at professional events, trade shows, and community programs.Stay current with respiratory care advancements through continuing education.
Qualifications
Education & Credentials
NBRC credential required: CRT or RRTCurrent state licensure/credential requiredCurrent CPR certification (must be maintained)Experience
Minimum 2 years of hospital/critical care experience preferredMinimum 1 year of home healthcare experience preferredSkills & Competencies
Strong clinical assessment and critical thinking skillsAbility to educate patients and caregivers effectivelyExcellent written and verbal communication skillsStrong interpersonal and customer service skillsDetail-oriented with strong organizational abilitiesSound judgment and problem-solving capabilitiesPhysical Requirements
Ability to travel by vehicle to patient homes and healthcare facilitiesFrequent bending, standing, and sittingAbility to lift, carry, and move medical equipmentAbility to read, write, and communicate clearly with patients and healthcare professionalsAdditional Expectations
Maintain professional appearance and conductParticipate in team sales calls and referral source trainingEngage in professional organizations and continuing educationEnsure compliance with all company policies and proceduresWhy Join Us?
Join a team committed to delivering exceptional patient care in a growing home healthcare environment. This role offers the opportunity to make a direct impact on patient outcomes while working independently and collaboratively within a supportive clinical team.
Apply today to become a vital part of our patient-centered care team!
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