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Promises Behavioral Health LLC
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  • Senior Accountant  

    - Brentwood
    Job DescriptionJob DescriptionPosition Summary This position reports d... Read More
    Job DescriptionJob Description

    Position Summary

    This position reports directly to the Accounting Supervisor. The position is responsible for providing financial support to the Company’s behavioral health facilities from the corporate office.

    Position Responsibilities

    Perform full-cycle close and outside of close procedures on time and in accordance with US GAAP, including revenue and deferred revenue journal entries, expense journal entries, statistical data inputs, account reconciliations, and fluctuation analysesAssist with integration of new acquisitionsReview and approve invoices for business operationsProvide support for annual auditPrepare monthly financial statements for facilitiesProvide financial support to business leaders during the annual budget processPrepare ad hoc business case analysis, including financial models and trend analyticsProvide financial data to shareholders as requestedCollaborate in process improvement initiatives, including formalization of control procedures, revenue process automation, and special integration projectsMaintain the company’s lease accounting records and collaborate with legal department to reconcile lease schedulesRecord new leases, modifications, and terminations, ensuring accuracy in amortization schedules and journal entries.

    Position Qualifications

    Bachelor’s degree in accounting and/or FinanceAt least 3-5 years of relevant experience and demonstrable success as indicated by progressively more responsible roles in the healthcare fieldIndustry financial accounting experience, corporate accounting experience, or public accounting experienceExperience with mergers and acquisitions, a plusExperience with lease accounting, a plusKnowledge of and ability to ensure compliance with GAAP on accounting standards such as ASC 606, ASC 805, ASC 350, ASC 842 and other technical topicsProficiency utilizing financial systems and reporting packages as well as Microsoft Office suiteExcellent communication skills (verbal and written)Strong attention to detail and problem-solving abilitiesGood organizational skillsMust be a team playerAbility to meet deadlines and work non-standard hours, as necessaryAbility to handle multiple projects in a given time, including during deadline periods

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  • Behavioral Health Technician-overnight  

    - Nunnelly
    Job DescriptionJob DescriptionPosition SummaryThe Behavioral Health Te... Read More
    Job DescriptionJob Description

    Position Summary

    The Behavioral Health Technician (BHT) provides oversight and support services to clients and staff in a residential treatment facility for adults with co-occurring diagnoses. BHT are responsible for around-the-clock supervision of the client milieu and helping to create and maintain a therapeutic milieu for treatment initiatives. The BHT position is an entry-level position.


    Primary Duties & Responsibilities

    Provides services necessary to maintain a functioning milieu, which includes but is not limited to:Transportation/pick up of clientsSafety cleans and adherence to OSHA safety protocols Stocking and keeping inventory of client items (i.e., literature, hygiene items, etc.)Providing access to hygiene items/necessities to clients (i.e., phones, computer time, etc.) Administrative functions necessary to client success (i.e., faxing, ordering, maintenance of client medical records or physical charts, etc.)Organizes client belongings and administers accessMaintain active awareness of clients’ locations and attendance of programming. Observe, monitor, intervene upon, and document client behaviors and presentations.Completes medication observations, collection and documentation of vitals, and assist medical/nursing team. Maintain high quality documentation using appropriate forms in appropriate clinical language. Facilitates non-clinical group sessions effectively within skill set and scope of practice.

    Job Qualifications and Requirements

    Minimum of one year experience in the addition or mental health fields, preferred.High school diploma (or equivalent), preferred. Valid Driver’s License, required. Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions. Knowledge of organization, communication, and interpersonal skills. Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude.Ability to maintain confidentiality of all medical, financial, and legal information. Ability to complete work assignments accurately and in a timely manner. Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence based practices in client care. Ability understanding of how to utilize medical knowledge, complete medication observations, observe and assess detox clients, and complete and document vitals. Ability to document thoroughly in an electronic medical record. Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors. Knowledge of MS Office and office equipment such as copiers and scanners.Must meet pre-employment and maintain all applicable state and job related guidelines for background screening, fingerprinting, drug test, health screening, DMV, insurance, CPR/Basic First Air, and license/credential verifications. Read Less
  • Licensed Vocational Nurse  

    - Houston
    Job DescriptionJob DescriptionThe Right Step Houston is looking for a... Read More
    Job DescriptionJob Description

    The Right Step Houston is looking for a nurse to join our family!

    JOB DESCRIPTION

    The Licensed Vocational Nurse (LVN) completes client admissions and screenings, administers and stocks medication, develops treatment plans and provides nursing care. This position also manages medical record documentation and supervises subordinate staff.

    JOB RESPONSIBILITIES

    Completes client admission process including assessment of client's physical and psychological status during intoxication, withdrawal and stabilization.Monitors and documents client progress and makes required referrals to physician or emergency services including crisis intervention.Develops individual client treatment plans and provides input regarding clients' needs, performance and progress, and provides client health education.Provides nursing care including vital signs, administering of and noting response to medication, first-aid, specimen collection for labwork, and infection control/assessment.Completes and maintains all documentation such as medication records/reports, progress notes, client files, charting logbooks, chart audits, and inventories of medical supplies.Receives and transcribes doctor orders.Supervises subordinate staff.

    JOB QUALIFICATIONS

    Valid LVN license from state of employment.LVN certification, AA or BS in related field.Minimum of two (2) years' experience in healthcare.Venipucture and TB skin testing experience, current CPR, AED and first aid.Experience in addiction, mental health and behavioral health preferred.Excellent verbal, written and computer skills.CPR/First Certification required at time of hire or obtained within the required number of days after start of employment. CPR/First Aid Certification is required for this position. If not CPR/First Aid certified at time of hire, certification must be obtained within the state mandated time frame after first day of employment.


    As a Culturally Competent workplace, we have standardized diversity, inclusivity, and equity as a foundational workplace principle. We want every team member to have a sense of agency and belonging. The rich and unique backgrounds, beliefs, customs, experiences, and stories of our workforce are the key ingredients to our recipe for providing best-in-class care to our patients. When patients see themselves reflected in our workforce, they too have a sense of agency and belonging.

    Next, we are a Recovery Ready Workplace. We encourage and invite individuals who have shared experiences with our patients to seek employment. PBH has protocols and practices in place to ensure their personal recovery is not compromised as a team member. We are committed to ensuring we support employees who experience setbacks in their personal recovery journeys. PBH recognizes we are in the business of second chances and extends that opportunity to all.

    PBH offers a competitive total rewards package that includes: a competitive wage, health coverage, disability insurance, education reimbursement, 401K, and much more!

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  • Behavioral Health Technician  

    - Nunnelly
    Job DescriptionJob DescriptionPosition SummaryThe Behavioral Health Te... Read More
    Job DescriptionJob Description

    Position Summary

    The Behavioral Health Technician (BHT) provides oversight and support services to clients and staff in a residential treatment facility for adults with co-occurring diagnoses. BHT are responsible for around-the-clock supervision of the client milieu and helping to create and maintain a therapeutic milieu for treatment initiatives. The BHT position is an entry-level position.


    Primary Duties & Responsibilities

    Provides services necessary to maintain a functioning milieu, which includes but is not limited to:Transportation/pick up of clientsSafety cleans and adherence to OSHA safety protocols Stocking and keeping inventory of client items (i.e., literature, hygiene items, etc.)Providing access to hygiene items/necessities to clients (i.e., phones, computer time, etc.) Administrative functions necessary to client success (i.e., faxing, ordering, maintenance of client medical records or physical charts, etc.)Organizes client belongings and administers accessMaintain active awareness of clients’ locations and attendance of programming. Observe, monitor, intervene upon, and document client behaviors and presentations.Completes medication observations, collection and documentation of vitals, and assist medical/nursing team. Maintain high quality documentation using appropriate forms in appropriate clinical language. Facilitates non-clinical group sessions effectively within skill set and scope of practice.

    Job Qualifications and Requirements

    Minimum of one year experience in the addition or mental health fields, preferred.High school diploma (or equivalent), preferred. Valid Driver’s License, required. Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; responds well to questions. Knowledge of organization, communication, and interpersonal skills. Ability to exercise sound judgement, be attentive to detail, and maintain positive work attitude.Ability to maintain confidentiality of all medical, financial, and legal information. Ability to complete work assignments accurately and in a timely manner. Ability to understand and utilize program knowledge, such as the disease model, motivational interviewing, trauma-informed approaches, experiential approaches, CBT, self-help approaches, and evidence based practices in client care. Ability understanding of how to utilize medical knowledge, complete medication observations, observe and assess detox clients, and complete and document vitals. Ability to document thoroughly in an electronic medical record. Ability to professionally interact and communicate with clients, client family members, referral sources, and vendors. Knowledge of MS Office and office equipment such as copiers and scanners.Must meet pre-employment and maintain all applicable state and job related guidelines for background screening, fingerprinting, drug test, health screening, DMV, insurance, CPR/Basic First Air, and license/credential verifications. Read Less
  • Licensed Practical Nurse  

    - Wrightsville
    Job DescriptionJob DescriptionJOB DESCRIPTIONThe Licensed Practical Nu... Read More
    Job DescriptionJob Description


    JOB DESCRIPTION

    The Licensed Practical Nurse (LPN) completes client admissions and screenings, administers and stocks medication, develops treatment plans and provides nursing care. This position also manages medical record documentation and supervises subordinate staff.

    JOB RESPONSIBILITIES

    Completes client admission process including assessment of client's physical and psychological status during intoxication, withdrawal and stabilization. Monitors and documents client progress and makes required referrals to physician or emergency services including crisis intervention. Develops individual client treatment plans and provides input regarding clients' needs, performance and progress, and provides client health education. Provides nursing care including vital signs, administering of and noting response to medication, first-aid, specimen collection for lab work, and infection control/assessment.Completes and maintains all documentation such as medication records/reports, progress notes, client files, charting logbooks, chart audits, and inventories of medical supplies. Receives and transcribes doctor orders. Supervises subordinate staff.

    JOB QUALIFICATIONS

    Valid LPN license from state of employment. LPN certification, AA or BS in related field. Minimum of two (2) years' experience in healthcare. Venipucture and TB skin testing experience, current CPR, AED and first aid. Experience in addiction, mental health and behavioral health preferred. Excellent verbal, written and computer skills. CPR/First Certification required at time of hire or obtained within the required number of days after start of employment. CPR/First Aid Certification is required for this position. If not CPR/First Aid certified at time of hire, certification must be obtained within the state mandated time frame after first day of employment.


    Read Less
  • Licensed Practical Nurse  

    - Wrightsville
    Job DescriptionJob DescriptionJOB DESCRIPTIONThe Licensed Practical Nu... Read More
    Job DescriptionJob Description


    JOB DESCRIPTION

    The Licensed Practical Nurse (LPN) completes client admissions and screenings, administers and stocks medication, develops treatment plans and provides nursing care. This position also manages medical record documentation and supervises subordinate staff.

    JOB RESPONSIBILITIES

    Completes client admission process including assessment of client's physical and psychological status during intoxication, withdrawal and stabilization. Monitors and documents client progress and makes required referrals to physician or emergency services including crisis intervention. Develops individual client treatment plans and provides input regarding clients' needs, performance and progress, and provides client health education. Provides nursing care including vital signs, administering of and noting response to medication, first-aid, specimen collection for lab work, and infection control/assessment.Completes and maintains all documentation such as medication records/reports, progress notes, client files, charting logbooks, chart audits, and inventories of medical supplies. Receives and transcribes doctor orders. Supervises subordinate staff.

    JOB QUALIFICATIONS

    Valid LPN license from state of employment. LPN certification, AA or BS in related field. Minimum of two (2) years' experience in healthcare. Venipucture and TB skin testing experience, current CPR, AED and first aid. Experience in addiction, mental health and behavioral health preferred. Excellent verbal, written and computer skills. CPR/First Certification required at time of hire or obtained within the required number of days after start of employment. CPR/First Aid Certification is required for this position. If not CPR/First Aid certified at time of hire, certification must be obtained within the state mandated time frame after first day of employment.


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  • Admissions Specialist Call Center  

    - Brentwood
    Job DescriptionJob DescriptionPosition SummaryThe Admissions Specialis... Read More
    Job DescriptionJob Description

    Position Summary

    The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on the client’s clinical presentation and needs. The Specialists facilitate tracking and documenting the disposition of potential clients from initial call, verification of benefits, pre-admissions assessment, and hand-off to facility, up to and including admission.


    Primary Duties and Responsibilities

    Provides consultative support for admission inquiries, including pre-admissions assessment and answering pre-admissions/general intake questions from potential clients or their referral sources.Initiates Verification of Benefits, and discusses insurance coverage and potential out-of-pocket costs with potential clients or the Financially Responsible Party.Assesses the acuity and needs of potential patients and makes treatment recommendations based on clinical presentation and appropriate clinical fit for programs.Facilitates effective telephone presentations to prospective clients, clearly communicating the Promises Behavioral Health advantage. Identifies qualified prospective clients and develops loyal customer relationships.Generating and following-up on self-developed leads through intensive research as well as both inbound and outbound calling & follow-up.With appropriate leadership approval, works external business development leads in correlation with the “Referral Rollover Process”.Provides treatment recommendations within the Promises network of treatment centers.Provides outbound referrals based on presenting issues to established referral sources or other behavioral healthcare providers.Assists with client retention by supporting current clients as requested.Expectation of meeting an individual admissions quota per month based on quarterly goal setting with leadership and/or meeting and/or exceeding the Admissions Specialist average. Tracks and documents the disposition of potential clients from initial call, handoff to facility, up to and including admission. Researches and expands knowledge of addiction and treatment programs and facilities to provide relevant and useful information to prospective clients.Maintains a professional, “clinical-style” approach when working with potential clients.Must be able to work and be comfortable in a high pace, high stress, and/or high volume work environment. Follows all applicable policies and procedures for Admissions Center.Designs and executes strategies for meeting or exceeding all performance goals on a consistent basis.Shares techniques and strategies to execute proactive outbound calls, lead generation, qualifying, overcoming objections, etc. with peers. Supports team admissions and achievement of department and company assigned census goals.

    Supervisory Responsibilities

    N/A

    Job Qualifications and Requirements

    Education:

    High School Diploma or GED required.

    Experience:

    Sales and/or marketing experience are a plus.

    Knowledge/Skills/Abilities:

    Must have availability to work a flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays. Must understand that documented schedules are subject to change at any time due to demands of the business needs. Leadership will address any necessary schedule changes with team members with at least 2 weeks advance notice of their change in schedule.Strong understanding of addiction, commonly abused substances and their classification, as well as an understanding of codependency, dual diagnosis and psychiatric conditions.Ability to effectively communicate the benefits of residential treatment.Willingness to assess and discuss client’s ability to privately pay for treatment.Excellent follow up skills and the ability to stay in contact with multiple clients at a time.Must be able to multi-task and work well with a team.Ability to work effectively in a fast paced environment while maintaining dedication to customer service.Knowledge of managed care and insurance as it relates to mental health benefits is a plus.Knowledge of Salesforce CRM is a plus.


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  • Licensed Practical Nurse  

    - Wrightsville
    Job DescriptionJob DescriptionJOB DESCRIPTIONThe Licensed Practical Nu... Read More
    Job DescriptionJob Description


    JOB DESCRIPTION

    The Licensed Practical Nurse (LPN) completes client admissions and screenings, administers and stocks medication, develops treatment plans and provides nursing care. This position also manages medical record documentation and supervises subordinate staff.

    JOB RESPONSIBILITIES

    Completes client admission process including assessment of client's physical and psychological status during intoxication, withdrawal and stabilization. Monitors and documents client progress and makes required referrals to physician or emergency services including crisis intervention. Develops individual client treatment plans and provides input regarding clients' needs, performance and progress, and provides client health education. Provides nursing care including vital signs, administering of and noting response to medication, first-aid, specimen collection for lab work, and infection control/assessment.Completes and maintains all documentation such as medication records/reports, progress notes, client files, charting logbooks, chart audits, and inventories of medical supplies. Receives and transcribes doctor orders. Supervises subordinate staff.

    JOB QUALIFICATIONS

    Valid LPN license from state of employment. LPN certification, AA or BS in related field. Minimum of two (2) years' experience in healthcare. Venipucture and TB skin testing experience, current CPR, AED and first aid. Experience in addiction, mental health and behavioral health preferred. Excellent verbal, written and computer skills. CPR/First Certification required at time of hire or obtained within the required number of days after start of employment. CPR/First Aid Certification is required for this position. If not CPR/First Aid certified at time of hire, certification must be obtained within the state mandated time frame after first day of employment.


    Read Less
  • Licensed Practical Nurse  

    - Wrightsville
    Job DescriptionJob DescriptionJOB DESCRIPTIONThe Licensed Practical Nu... Read More
    Job DescriptionJob Description


    JOB DESCRIPTION

    The Licensed Practical Nurse (LPN) completes client admissions and screenings, administers and stocks medication, develops treatment plans and provides nursing care. This position also manages medical record documentation and supervises subordinate staff.

    JOB RESPONSIBILITIES

    Completes client admission process including assessment of client's physical and psychological status during intoxication, withdrawal and stabilization. Monitors and documents client progress and makes required referrals to physician or emergency services including crisis intervention. Develops individual client treatment plans and provides input regarding clients' needs, performance and progress, and provides client health education. Provides nursing care including vital signs, administering of and noting response to medication, first-aid, specimen collection for lab work, and infection control/assessment.Completes and maintains all documentation such as medication records/reports, progress notes, client files, charting logbooks, chart audits, and inventories of medical supplies. Receives and transcribes doctor orders. Supervises subordinate staff.

    JOB QUALIFICATIONS

    Valid LPN license from state of employment. LPN certification, AA or BS in related field. Minimum of two (2) years' experience in healthcare. Venipucture and TB skin testing experience, current CPR, AED and first aid. Experience in addiction, mental health and behavioral health preferred. Excellent verbal, written and computer skills. CPR/First Certification required at time of hire or obtained within the required number of days after start of employment. CPR/First Aid Certification is required for this position. If not CPR/First Aid certified at time of hire, certification must be obtained within the state mandated time frame after first day of employment.



    FT night shift 6p-6a three nights per week including every other weekend and every other holiday Read Less
  • Admissions Manager  

    - Lewisville
    Job DescriptionJob DescriptionPosition SummaryProven track record in a... Read More
    Job DescriptionJob Description

    Position Summary

    Proven track record in a Call Center/Admissions position within the Promises Behavioral Health Call Center or other relevant experience within a similar environment. A manager must have some training experience, as they will facilitate trainings for new Admissions Specialists who produce admissions for Promises Behavioral Health programs. Must have thorough knowledge of The Company’s Programs and the ability to train to all levels of care as well as the outbound process. Must understand the importance of accurate reporting and successfully capture the campaigns and inquiry TMC’s, and also must be able to hold accountability to it. The Admissions Manager must have a working knowledge of important referral sources for PBH programs. Must be able to run point on challenging, escalated, or even crisis-related calls. Demonstrate solid understanding of and be able to train to all workflow processes within the Admissions Center.


    Primary Duties and Responsibilities

    Supervises and facilitates trainings for Admissions Specialists who provide phone, live chat and contact form coverage during assigned shift for incoming admission inquiries. This includes but is not limited to assessment and answering pre-admissions/general intake questions from potential clients, families or their referral sourcesManages Admissions Center Staff as related to Quality Assurance on a regular basis.Backup to National Director of Call Center and Admissions and Call Center Manager as related to managing staff related scheduling and time off requests in accordance to the Scheduling process. Works cohesively with all members of the management team in decisions made for the Call Center; Understands that the “Team Approach” will be a top priority in the Call Center. Attends and/or hosts Flash Meetings with Admissions Specialists based on requirements and agendas set by National Director of Call Center and Admissions. Provides oversight to Admissions Specialists and closely monitors call center performance including but not limited to case progression, call etiquette, case ownership, core competencies, and CRM navigationMaintains a fluent knowledge of and ability to articulate all service offerings of Promises Behavioral Health and trains Admission/Treatment Specialists to these offerings on an ongoing basis. Make certain that Admission/Treatment Specialists are kept current on program or company changesSupport team members on treatment recommendation strategy within the Promises Behavioral Health Network of treatment centers. Determine and support the refer out program for patients not appropriate for a PBH facility, provide outbound referrals based on presenting issues to established referral sources or other behavioral healthcare providers per the call center protocol. Provide guidance to Admission Specialists on all of these tasks as needed during shiftTrack and ensure that all inquiries handled during a shift are documented and track facility handoffs to insure that contact and next steps have been made on all handoffs. Assure the Call Center Admissions Specialists collaborate with the Facility Admission Specialists in supporting the Call Center/Admissions/Facility mission.Work within the workflow/handoff/transfer and direct processes along with the National Director of Call Center & Admissions.Communicate all facility and Call Center related concerns with the National Director of Call Center & Admissions.Acts as a lead in the Call Center to identify goal setting for Admissions Specialists; Identifies growth opportunities within the Admissions Specialists and creates and implements plans of action for growth within the team. Implements necessary process changes with assistance and guidance from the National Director of Call Center & Admissions; Works closely with QA and Training Manager to ensure process changes are followed and performed correctly.Acts as a lead in the Call Center to bridge the gap between Facility Admissions and Call Center; will work closely with National Director of Call Center & Admissions to schedule quarterly Facility In-Services. Act as a role model by maintaining a professional and positive attitude when working with Callers/potential patients, referral sources, members of the call center team and facility Intake Departments. Adhere to the company HIPPA and Privacy Policies. Weekly, Monthly, Quarterly report production. Other duties as assigned.

    Supervisory Responsibilities

    Manages Admissions Specialists and Intake Specialists daily.Provides Oversight and monitors performance.Supervises, trains, and ensures performance metrics are met.Provides ongoing support to team members as appropriate.Tracks metrics and hold Quality Assurance standards for team members.Facilitates meetings with team (i.e. One on Ones, Flash Meetings, etc.).

    Job Qualifications and Requirements

    Education:

    High School Diploma required; BS degree a plus.

    Experience:

    Proven work experience in a call/admissions center

    Knowledge/Skills/Abilities:

    Familiarity in mental health or addiction treatment fieldMust have availability to work a flexible schedule to meet the demands of the business; This includes but is not limited to swing shifts, weekends, and holidays.Must be willing to work on an “on call” basis in a rotating schedule with other members of the management team.Knowledge of call management and admission processAbility to deliver reporting tools from a CRM (Salesforce a plus)Familiarity with marketing channels as relates to inbound calls managementAbility to gasp future trends in digital technologies and act proactivelyExcellent communication skillsMultitasking and analytical skills


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