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Project Redirect Inc Of The Distric
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  • Case Manager  

    - New York
    Job DescriptionJob DescriptionRequirementsBaccalaureate degree in Soci... Read More
    Job DescriptionJob DescriptionRequirementsBaccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experienceAssociate degree in Human Service, or related field with 4+ years of direct social service experienceHigh School Diploma/General Equivalent Diploma with 8 plus years of direct social service experienceStrong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentialityKnowledge of community resourcesAbility to solve problems, make decisions, resolve conflicts and listenFluent in English and Spanish is a plusAbility to deal calmly in crisis situationsProven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgmentResponsibilitiesThe successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the communityThe Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare servicesThe manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and visionConduct initial intake assessments and act upon critical needs appropriatelyOrient clients to the shelter program, requirements and consequencesProvide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support servicesAssist non-working clients to obtain Public AssistanceCompletes psychosocial assessments within the first 30 days of intakeTrack and monitor client progressEmpower clients to become involved in their own planning and goal settingConduct weekly/bi-weekly meetings with clients, or as neededRefer clients and encourage job development for subsequent employment if appropriateRefer clients to appropriate resources to assist with set goalsMeet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiencyMaintain client files to include conversations, warnings and progress reports and documenting all incidentsMaintain confidential case record for all clientsReport critical incidents immediately to the Site Director/ Director of Social ServicesWork collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housingTreat all clients, visitors, and employees with kindness, respect, and dignityReport critical incidents immediately to the Director/Supervisor of Social ServicesRefer clients to internal and external resources and serve as an advocate when necessaryProvide case management and counseling periodically; one year beyond the client's departureDevelop and maintain connections with other programs and units within the organization to facilitate inter-agency referralsJob descriptionSummary:
    The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and vision.

    Responsibilities:
    The Case Manager is responsible for, but not limited to:

    Conduct initial intake assessments and act upon critical needs appropriatelyUtilizes assessment tools (CARES) to identify support service needs and make immediate referralsOrient clients to the shelter program, requirements and consequencesProvide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.Assist non-working clients to obtain Public AssistanceCompletes psychosocial assessments within the first 30 days of intakeTrack and monitor client progressEmpower clients to become involved in their own planning and goal settingConduct weekly/bi-weekly meetings with clients, or as neededRefer clients and encourage job development for subsequent employment if appropriateRefer clients to appropriate resources to assist with set goalsMeet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiencyMaintain client files to include conversations, warnings and progress reports and documenting all incidentsMaintain confidential case record for all clientsReport critical incidents immediately to the Site Director/ Director of Social ServicesWork collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housingTreat all clients, visitors, and employees with kindness, respect, and dignityReport critical incidents immediately to the Director/Supervisor of Social ServicesRefer clients to internal and external resources and serve as an advocate when necessaryProvide case management and counseling periodically; one year beyond the client’s departureDevelop and maintain connections with other programs and units within the organization to facilitate inter-agency referralsProfessional & Personal Qualifications

    Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experienceAssociate degree in Human Service, or related field with 4+ years of direct social service experienceHigh School Diploma/General Equivalent Diploma with 8 plus years of direct social service experienceStrong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentialityKnowledge of community resourcesAbility to solve problems, make decisions, resolve conflicts and listenFluent in English and Spanish is a plusAbility to deal calmly in crisis situations.Proven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgment Read Less
  • Shift Supervisor  

    - Jamaica
    Job DescriptionJob DescriptionRequirementsNYS Security License, F-80 C... Read More
    Job DescriptionJob DescriptionRequirementsNYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certificationMinimum High School Diploma/GEDAbility to establish and maintain professional boundaries in working with clientsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsBi-lingual Spanish/English is a plusStrong written and verbal communication skillsExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgment with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectivelyResponsibilitiesThe successful candidate will be under the supervision of the Security Director and Site DirectorThe primary responsibility will be to oversee and instruct the security staff of their assigned facilityThe shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards ensuring a safe environment for both employees and clientsMonitor the clients, units, and grounds at all times to ensure the security and safety of each residentExamine all items entering the facility to ensure client and staff safetyProvide crisis prevention and intervention as neededMaintain ongoing communication with all department supervisors concerning social services issuesManage entry logs to ensure all persons entering the facility are recorded and accounted forInspect all cleaning and service chores assigned to program aides to ensure completionParticipate in the development of site goals and objectives by making recommendations that can aide in site efficiencyAssist clients with questions and resolving any issue as they may ariseMonitor video surveillance of all areas of the facilityAdhere to safety, health, and fire hazard guidelines, policies and proceduresReport any immediate safety hazards to appropriate supervisory personnel or maintenance personnelWork diplomatically to solve issues that may ariseProvide coverage when necessaryMay be required to work evenings, weekends and holidays as neededPerform all other required duties to ensure the facility is running efficientlyJob descriptionSummary:
    The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards ensuring a safe environment for both employees and clients.

    Responsibilities:
    The Shift Supervisor is responsible for, but not limited to:

    Monitor the clients, units, and grounds at all times to ensure the security and safety of each residentExamine all items entering the facility to ensure client and staff safetyProvide crisis prevention and intervention as neededRecord incidents and residents’ grievances appropriate in logbook and on incident reportMaintain ongoing communication with all department supervisors concerning social services issuesManage entry logs to ensure all persons entering the facility are recorded and accounted forInspect all cleaning and service chores assigned to program aides to ensure completionParticipate in the development of site goals and objectives by making recommendations that can aide in site efficiencyAssist clients with questions and resolving any issue as they may ariseMonitor video surveillance of all areas of the facilityAdhere to safety, health, and fire hazard guidelines, policies and proceduresReport any immediate safety hazards to appropriate supervisory personnel or maintenance personnelWork diplomatically to solve issues that may ariseProvide coverage when necessaryMay be required to work evenings, weekends and holidays as neededPerform all other required duties to ensure the facility is running efficientlyProfessional & Personal Qualifications:NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.Minimum High School Diploma/GEDAbility to establish and maintain professional boundaries in working with clientsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsBi-lingual Spanish/English is a plusStrong written and verbal communication skillsExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgment with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectively Read Less
  • Shift Supervisor  

    - Jamaica
    Job DescriptionJob DescriptionSummary:The successful candidate will be... Read More
    Job DescriptionJob Description

    Summary:
    The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards ensuring a safe environment for both employees and clients.


    Responsibilities:
    The Shift Supervisor is responsible for, but not limited to:

    Monitor the clients, units, and grounds at all times to ensure the security and safety of each residentExamine all items entering the facility to ensure client and staff safetyProvide crisis prevention and intervention as neededRecord incidents and residents’ grievances appropriate in logbook and on incident reportMaintain ongoing communication with all department supervisors concerning social services issuesManage entry logs to ensure all persons entering the facility are recorded and accounted forInspect all cleaning and service chores assigned to program aides to ensure completionParticipate in the development of site goals and objectives by making recommendations that can aide in site efficiencyAssist clients with questions and resolving any issue as they may ariseMonitor video surveillance of all areas of the facilityAdhere to safety, health, and fire hazard guidelines, policies and proceduresReport any immediate safety hazards to appropriate supervisory personnel or maintenance personnelWork diplomatically to solve issues that may ariseProvide coverage when necessaryMay be required to work evenings, weekends and holidays as neededPerform all other required duties to ensure the facility is running efficiently

     

    Professional & Personal Qualifications:

    NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.Minimum High School Diploma/GEDAbility to establish and maintain professional boundaries in working with clientsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsBi-lingual Spanish/English is a plusStrong written and verbal communication skillsExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgment with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectively Read Less
  • Director Of Operations  

    - Jamaica
    Job DescriptionJob DescriptionBenefits:Employee discountsPaid time off... Read More
    Job DescriptionJob DescriptionBenefits:
    Employee discountsPaid time off
    About the Role:
    Project Redirect Inc of the District is looking for a driven and experienced Director of Operations to lead and elevate our organizational performance in Queens, NY. This is a unique opportunity to make a meaningful impact by overseeing day-to-day operations and driving strategic initiatives within a mission-focused organization. If you're a dynamic leader ready to inspire teams and create lasting change, we want to hear from you!

    Responsibilities:
    Oversee and manage daily operational functions across all departments to ensure efficiency and effectivenessDevelop and implement operational policies, procedures, and strategic plans aligned with organizational goalsLead, mentor, and manage cross-functional teams to drive performance and accountabilityMonitor key performance indicators (KPIs) and prepare operational reports for senior leadershipManage budgets, resource allocation, and cost-control measures to maximize organizational impactBuild and maintain relationships with community partners, stakeholders, and funding agenciesEnsure compliance with local, state, and federal regulations and organizational policiesIdentify operational challenges and implement continuous improvement strategiesRequirements:
    Bachelor's degree in Business Administration, Nonprofit Management, or a related field (Master's preferred)5+ years of progressive leadership experience in operations managementProven track record of managing budgets, staff, and multi-departmental operationsExperience in nonprofit, community services, or social services sectors is a strong plusExcellent communication, problem-solving, and organizational skillsProficiency in operational software, data management, and reporting toolsStrong understanding of compliance, grant management, and regulatory requirementsCollaborative, mission-driven leader with a passion for community impactAbout Us:
    Project Redirect Inc of the District has been a cornerstone of the Queens, NY community, dedicated to empowering individuals and families through impactful programs and services. Our clients trust us for our unwavering commitment to creating positive change, and our team members thrive in a supportive, purpose-driven environment. Join us and be part of an organization where your work truly matters.

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  • Director Of Social Services  

    - Jamaica
    Job DescriptionJob DescriptionBenefits:401(k)Free uniformsPaid time of... Read More
    Job DescriptionJob DescriptionBenefits:
    401(k)Free uniformsPaid time off
    Seeking an experienced and compassionate Director of Social Services to lead the delivery of comprehensive case management and supportive services within a Department of Homeless Services (DHS) shelter. The Director of Social Services is responsible for overseeing all social service operations, ensuring compliance with DHS contractual requirements, supervising multidisciplinary staff, and helping residents achieve permanent housing and self-sufficiency.

    The ideal candidate is a strong leader with extensive experience in homeless services, case management, housing placement, and program compliance within New York City's shelter system.

    Essential Duties and Responsibilities

    Leadership & Program Management

    Direct and supervise all social service operations within the shelter.Provide leadership, coaching, and supervision to Case Managers, Housing Specialists, Employment Specialists, Recreational Coordinators, and other program staff.Conduct weekly individual supervision and multidisciplinary team meetings.Develop staff schedules and ensure appropriate coverage.Monitor staff performance and complete annual evaluations.Recruit, hire, train, and mentor social services personnel.Client Services

    Ensure every resident receives comprehensive assessments and individualized service plans.Oversee crisis intervention, conflict resolution, and client advocacy.Monitor progress toward housing stability and self-sufficiency goals.Ensure residents receive referrals to:Mental Health ServicesSubstance Abuse TreatmentMedical CareEmployment ServicesEducational ProgramsPublic BenefitsCommunity ResourcesCoordinate multidisciplinary case conferences.Housing & Case Management

    Ensure timely completion of housing applications.Monitor housing placement activities.Oversee permanent housing placements including:CityFHEPSSection 8NYCHASupportive HousingAffordable HousingHASA (when applicable)Monitor housing placement metrics and outcomes.Compliance & Quality Assurance

    Ensure compliance with:NYC Department of Homeless Services (DHS)NYS Office of Temporary and Disability Assistance (OTDA)Agency policies and proceduresConfidentiality and HIPAA regulationsConduct regular case record audits.Review documentation for accuracy and timeliness.Ensure all client files meet DHS standards.Prepare for internal and external audits and monitoring visits. DHS shelters operated by nonprofit providers must comply with DHS contractual requirements and applicable OTDA shelter regulations.Data Management

    Monitor CARES and other DHS reporting systems.Review daily census reports.Ensure accurate documentation.Track performance indicators including:Housing placementsCase note completionService plan complianceEmployment outcomesClient engagementIncident Management

    Respond to client emergencies.Assist with serious incident investigations.Ensure timely completion of incident reports.Coordinate with Operations and Security departments.Participate in the shelter's on-call leadership rotation.Community Partnerships

    Build relationships with:DHSHRACommunity organizationsMental health providersEmployment providersHealthcare organizationsHousing providersAttend DHS meetings and community partner meetings.Minimum QualificationsEducation

    Master's Degree in:Social Work (MSW preferred)Human ServicesPsychologyCounselingSociologyPublic AdministrationRelated Human Services fieldExperience

    Minimum 5 years of progressively responsible social services experience.Minimum 3 years in a supervisory or management role.Experience in:DHS sheltersHomeless servicesHousing programsCase managementCrisis interventionProgram administrationPreferred

    LMSW or LCSW (preferred but not required)DHS-funded shelter experienceCARES experienceHousing placement experienceOTDA and DHS compliance knowledgeKnowledge, Skills & AbilitiesStrong leadership and supervisory skillsExcellent crisis intervention abilitiesKnowledge of NYC shelter systemKnowledge of DHS policies and proceduresUnderstanding of trauma-informed careStrong conflict resolution skillsExcellent organizational and time management skillsStrong written and verbal communication skillsAbility to manage multiple prioritiesStrong documentation and quality assurance skillsAbility to work in a fast-paced environmentHigh level of professionalism and confidentialityComputer SkillsExperience with:

    Microsoft Office SuiteCARESHMIS (preferred)Electronic Case Management SystemsOutlookExcelTeamsPhysical RequirementsAbility to walk throughout the shelter.Ability to respond to emergencies.Ability to occasionally lift up to 25 pounds.Ability to work evenings, weekends, or holidays as required.Salary$85,000 $105,000 annually, based on education, licensure, and experience.

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  • Case Manager  

    - Jamaica
    Job DescriptionJob DescriptionCase Manager Shelter ServicesLocation: Q... Read More
    Job DescriptionJob DescriptionCase Manager Shelter Services
    Location: Queens, NY
    Pay Rate: $24.03
    Status: Non-Exempt

    Reports To: Director of Social Services / Program Director

    Position Summary
    The Case Manager provides on-site, person-centered, strengths-based case management services to a caseload of approximately 2025 clients in a residential shelter setting. The primary objective of this role is to support clients in achieving stability, self-sufficiency, and successful transition into the community.

    This position is responsible for intake assessments, service planning, counseling, case management, referrals, and aftercare services. The Case Manager collaborates with interdisciplinary staff to ensure coordinated service delivery and alignment with organizational mission, values, and program goals.

    Key Responsibilities
    Responsibilities include, but are not limited to:

    Conduct intake assessments and identify immediate client needs, including crisis intervention when appropriate
    Utilize assessment tools (e.g., CARES) to evaluate client needs and determine appropriate service referrals
    Orient clients to program rules, expectations, and available services
    Develop and implement Individualized Living Plans (ILPs) in collaboration with clients and service providers
    Complete psychosocial assessments within required program timeframes (e.g., within 30 days of intake)
    Provide ongoing case management, including regular client meetings (weekly/bi-weekly or as needed)
    Track, monitor, and document client progress toward goals
    Assist eligible clients with applications for public benefits, including Public Assistance
    Support employment readiness and connect clients to job development and training resources
    Refer clients to internal and external resources based on identified needs
    Maintain accurate, timely, and confidential case records, including progress notes and incident documentation
    Ensure confidentiality of all client information in accordance with applicable laws, including Health Insurance Portability and Accountability Act
    Report critical incidents immediately to the Director of Social Services or designated supervisor
    Collaborate with Housing Specialists, Employment staff, and other providers to support housing and employment readiness
    Provide advocacy and support when clients engage with external service providers
    Deliver aftercare and follow-up services for up to one year post-discharge, as applicable
    Maintain professional relationships with community-based organizations to support referrals and service coordination
    Treat all clients, staff, and visitors with dignity, respect, and professionalism
    Perform additional duties as assigned

    Qualifications
    Bachelors degree in Social Work, Psychology, Sociology, or related field with at least 2 years of relevant experience; or
    Associate degree in Human Services or related field with at least 4 years of experience; or
    High School Diploma or GED with at least 8 years of relevant social service experience

    Certifications & Requirements
    Must be authorized to work in the United States
    Valid drivers license preferred
    CPR/First Aid certification required
    Employment is contingent upon successful completion of a background check, conducted in compliance with applicable federal, state, and local laws.

    Skills & Competencies
    Commitment to dignity, respect, and equitable treatment of all individuals
    Alignment with organizational mission, vision, and core values
    Strong written and verbal communication skills
    Ability to maintain confidentiality and handle sensitive information appropriately
    Strong organizational skills with attention to detail and accuracy
    Ability to work independently and collaboratively within a multidisciplinary team
    Effective crisis intervention, conflict resolution, and problem-solving skills
    Ability to remain calm and effective in high-pressure situations
    Knowledge of community resources and social service systems
    Proficiency with Microsoft Office and database systems
    Ability to manage multiple priorities in a fast-paced environment
    Cultural competence and ability to work with diverse populations
    Bilingual (Spanish/English) preferred

    Physical Demands
    Ability to sit or stand for extended periods (up to 8 hours)
    Frequent walking, bending, and light lifting
    Ability to navigate stairs and move throughout facility settings
    Ability to travel between assigned sites as needed

    Work Environment
    Work is performed in a residential shelter and office environment
    Schedule may include evenings, weekends, holidays, and occasional overnight coverage
    Role may involve responding to crisis situations requiring immediate attention

    Equal Employment Opportunity Statement
    We are an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other protected characteristic under applicable federal, state, and local laws, including Title VII of the Civil Rights Act.

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  • Shift Supervisor  

    - New York
    Job DescriptionJob DescriptionShift SupervisorLocation: Staten Island,... Read More
    Job DescriptionJob DescriptionShift Supervisor
    Location: Staten Island, NY
    Pay Rate: $21.63/hour
    Status: Non-Exempt (Hourly)
    Reports To: Director of Operations / Program Director

    Position Summary
    The Shift Supervisor plays a critical role in maintaining the safety, security, and daily operations of a residential shelter facility. Working in close coordination with security staff, this position provides on-shift leadership and direction to Security Guards and Residence Workers to ensure a structured, safe, and supportive environment for clients and staff.

    This role requires strong judgment, the ability to respond effectively to crisis situations, and a commitment to upholding safety protocols and operational standards in a fast-paced, client-facing setting.

    Key Responsibilities
    Responsibilities include, but are not limited to:

    Provide on-site supervision and coordination of security personnel and collaborate with Residence Workers to ensure effective shift operations
    Monitor clients, residential units, and facility grounds to ensure safety and security at all times
    Screen and inspect all items entering the facility in accordance with established safety protocols
    Respond to incidents and provide crisis prevention and intervention as necessary
    Accurately document incidents, complaints, and client grievances in logbooks and formal reports
    Maintain ongoing communication with program and social services staff regarding client-related concerns
    Oversee entry logs to ensure all visitors and staff are properly recorded and accounted for
    Monitor video surveillance systems and address any identified safety or security concerns
    Ensure completion of assigned cleaning and operational tasks by program aides
    Enforce compliance with all safety, health, and fire code policies and procedures
    Identify and report safety hazards promptly to appropriate personnel
    Assist clients by addressing questions, concerns, and conflicts in a professional and respectful manner
    Support site operations by recommending process improvements to enhance efficiency and safety
    Provide coverage for shifts as needed, including evenings, weekends, holidays, and occasional overnight coverage
    Perform additional duties as assigned to support overall facility operations

    Qualifications
    High School Diploma or GED required
    Prior experience in a shelter, residential, or similar human services setting preferred

    Certifications & Requirements
    Valid NYS Security Guard License required
    F-80 Certificate of Fitness required
    CPR and Basic First Aid certification required
    Valid drivers license preferred
    Authorization to work in the United States
    Employment is contingent upon the successful completion of a background check, in accordance with applicable laws
    Working knowledge of Health Insurance Portability and Accountability Act (confidentiality standards)

    Skills & Competencies
    Ability to maintain professional boundaries in a client-facing environment
    Strong leadership, communication, and interpersonal skills
    Effective problem-solving and conflict resolution abilities
    Sound judgment and decision-making in high-pressure situations
    Ability to assess emergencies and respond quickly and appropriately
    High level of integrity, accountability, and attention to detail
    Bilingual (Spanish/English) strongly preferred

    Physical Demands
    Ability to stand or sit for extended periods (810 hours)
    Frequent walking, bending, and lifting
    Ability to navigate stairs regularly and respond quickly in emergency situations
    Ability to travel between assigned sites, as needed

    Work Environment
    Work is performed in a residential shelter and office environment
    Position requires flexibility to work evenings, weekends, holidays, and occasional overnight shifts
    May involve responding to urgent situations outside of standard working hours

    Equal Employment Opportunity Statement
    We are an Equal Opportunity Employer and are committed to maintaining a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, sexual orientation, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act.

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  • Case Manager  

    - Jamaica
    Job DescriptionJob DescriptionSummary:The successful candidate will pr... Read More
    Job DescriptionJob Description

    Summary:
    The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and vision.

    Responsibilities:
    The Case Manager is responsible for, but not limited to:

    Conduct initial intake assessments and act upon critical needs appropriatelyUtilizes assessment tools (CARES) to identify support service needs and make immediate referralsOrient clients to the shelter program, requirements and consequencesProvide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensure the delivery of comprehensive support services.Assist non-working clients to obtain Public AssistanceCompletes psychosocial assessments within the first 30 days of intakeTrack and monitor client progressEmpower clients to become involved in their own planning and goal settingConduct weekly/bi-weekly meetings with clients, or as neededRefer clients and encourage job development for subsequent employment if appropriateRefer clients to appropriate resources to assist with set goalsMeet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiencyMaintain client files to include conversations, warnings and progress reports and documenting all incidentsMaintain confidential case record for all clientsReport critical incidents immediately to the Site Director/ Director of Social ServicesWork collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housingTreat all clients, visitors, and employees with kindness, respect, and dignityReport critical incidents immediately to the Director/Supervisor of Social ServicesRefer clients to internal and external resources and serve as an advocate when necessaryProvide case management and counseling periodically; one year beyond the client’s departureDevelop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals

    Professional & Personal Qualifications

    Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experienceAssociate degree in Human Service, or related field with 4+ years of direct social service experienceHigh School Diploma/General Equivalent Diploma with 8 plus years of direct social service experienceStrong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentialityKnowledge of community resourcesAbility to solve problems, make decisions, resolve conflicts and listenFluent in English and Spanish is a plusAbility to deal calmly in crisis situations.Proven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgment Read Less
  • Residential Aide  

    - New York
    Job DescriptionJob DescriptionRequirementsHigh School Diploma/GEDF-02... Read More
    Job DescriptionJob DescriptionRequirementsHigh School Diploma/GEDF-02 Certificate of Fitness, CPR/Basic First Aid certificationAbility to establish and maintain professional boundaries in working with residentsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsStrong written and verbal communication skillsBi-lingual Spanish/English is a plusExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgement with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectivelyResponsibilitiesThe successful candidate will be responsible for the safety and security of the staff, clients at the work siteHe/She will help to ensure that the front desk is secured at all times and house rules and operational procedures are followedMonitor the clients, units, and grounds at all times to ensure the security and safety of each residentEnforce shelter policies and follows staff policies and proceduresPerform general administrative functions such as noting within the communication log, documenting resident whereabouts, behaviors, and engagementAssist clients with questions and helps to resolve any issue as they may ariseMonitor video footage of all hallways, staircases, lounge, and other common areasAdhere to safety, health, and fire hazard guidelines; policies and procedures; and mission and values of the organizationConduct hourly rounds of the facilityReport any immediate safety hazards to appropriate supervisory personnel or maintenance personnelWork with security personnel to ensure safety of staff and residents in the programEmpty, clean and prepare units for vacancies (bag and tag client materials where needed)Document all incident details, participants, action taken and outcomesMay be required to work evenings, weekends and holidays as neededJob descriptionResidential Aide

    Summary:
    The successful candidate will be responsible for the safety and security of the staff, clients at the work site. He/She will help to ensure that the front desk is secured at all times and house rules and operational procedures are followed.

    Responsibilities:
    The Residence Worker is responsible for, but not limited to:

    Monitor the clients, units, and grounds at all times to ensure the security and safety of each residentEnforce shelter policies and follows staff policies and proceduresPerform general administrative functions such as noting within the communication log, documenting resident whereabouts, behaviors, and engagementAssist clients with questions and helps to resolve any issue as they may ariseExamine all items entering the facility to ensure client and staff safetyMonitor video footage of all hallways, staircases, lounge, and other common areasAdhere to safety, health, and fire hazard guidelines; policies and procedures; and mission and values of the organizationConduct hourly rounds of the facilityReport any immediate safety hazards to appropriate supervisory personnel or maintenance personnelWork with security personnel to ensure safety of staff and residents in the program.Empty, clean and prepare units for vacancies (bag and tag client materials where needed)Document all incident details, participants, action taken and outcomesMay be required to work evenings, weekends and holidays as neededProfessional & Personal Qualifications

    High School Diploma/GEDF-02 Certificate of Fitness, CPR/Basic First Aid certificationAbility to establish and maintain professional boundaries in working with residentsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsStrong written and verbal communication skillsBi-lingual Spanish/English is a plusExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgement with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectively Read Less
  • Residential Aide  

    - New York
    Job DescriptionJob DescriptionResidential Aide Summary:The successful... Read More
    Job DescriptionJob Description

    Residential Aide

     

    Summary:
    The successful candidate will be responsible for the safety and security of the staff, clients at the work site. He/She will help to ensure that the front desk is secured at all times and house rules and operational procedures are followed.

    Responsibilities:
    The Residence Worker is responsible for, but not limited to:

    Monitor the clients, units, and grounds at all times to ensure the security and safety of each residentEnforce shelter policies and follows staff policies and proceduresPerform general administrative functions such as noting within the communication log, documenting resident whereabouts, behaviors, and engagementAssist clients with questions and helps to resolve any issue as they may ariseExamine all items entering the facility to ensure client and staff safetyMonitor video footage of all hallways, staircases, lounge, and other common areasAdhere to safety, health, and fire hazard guidelines; policies and procedures; and mission and values of the organizationConduct hourly rounds of the facilityReport any immediate safety hazards to appropriate supervisory personnel or maintenance personnelWork with security personnel to ensure safety of staff and residents in the program.Empty, clean and prepare units for vacancies (bag and tag client materials where needed)Document all incident details, participants, action taken and outcomesMay be required to work evenings, weekends and holidays as needed

    Professional & Personal Qualifications

    High School Diploma/GEDF-02 Certificate of Fitness, CPR/Basic First Aid certificationAbility to establish and maintain professional boundaries in working with residentsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsStrong written and verbal communication skillsBi-lingual Spanish/English is a plusExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgement with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectively

    Location

    Queens, NY

    Employment Type

    Full-Time

     

    Read Less

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