Summary:
The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards ensuring a safe environment for both employees and clients.
Responsibilities:
The Shift Supervisor is responsible for, but not limited to:
Professional & Personal Qualifications:
NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.Minimum High School Diploma/GEDAbility to establish and maintain professional boundaries in working with clientsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsBi-lingual Spanish/English is a plusStrong written and verbal communication skillsExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgment with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectively Read LessSummary:
The successful candidate will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients with the objective to help people live fulfilling lives in the community. The Case Manager will be responsible for counseling, client intakes, case management, and counseling and aftercare services. The manager will collaborate with colleagues to meet the needs of their caseload and achieve program success while fulfilling core purpose, value, and vision.
Responsibilities:
The Case Manager is responsible for, but not limited to:
Professional & Personal Qualifications
Baccalaureate degree in Social Work, Psychology, Sociology, or related field with 2+ years of direct social service experienceAssociate degree in Human Service, or related field with 4+ years of direct social service experienceHigh School Diploma/General Equivalent Diploma with 8 plus years of direct social service experienceStrong interpersonal skills with the ability to be compassionate and firm and always maintaining confidentialityKnowledge of community resourcesAbility to solve problems, make decisions, resolve conflicts and listenFluent in English and Spanish is a plusAbility to deal calmly in crisis situations.Proven ability to work collaboratively well with diverse groupsProven ability to handle multiple tasks effectively under pressureStrong organizational skills, detail-oriented, and efficientMaturity, integrity, and sound judgment Read LessResidential Aide
Summary:
The successful candidate will be responsible for the safety and security of the staff, clients at the work site. He/She will help to ensure that the front desk is secured at all times and house rules and operational procedures are followed.
Responsibilities:
The Residence Worker is responsible for, but not limited to:
Professional & Personal Qualifications
High School Diploma/GEDF-02 Certificate of Fitness, CPR/Basic First Aid certificationAbility to establish and maintain professional boundaries in working with residentsGeneral knowledge of working in a residential facility preferredKnowledge of HIPPA guidelines and standardsStrong written and verbal communication skillsBi-lingual Spanish/English is a plusExcellent problem-solving and analytical skillsCommitment to excellence and high standardsGood judgement with the ability to make timely and sound decisionsAbility to assess emergency situations and respond effectivelyLocation
Queens, NY
Employment Type
Full-Time
Read Less
Job Description
HR Generalist
Position Overview
Project ReDirect (PRD) is seeking an HR Generalist with a strong focus on operations, execution, and systems support. This role is responsible for ensuring that core HR processes run smoothly, accurately, and consistently across the organization.
The HR Generalist will lead and execute day-to-day coordination of onboarding, recruiting logistics, HR systems support, and administrative workflows. This role will serve as a key operational partner across HR and Payroll, working closely with the Payroll Manager to support alignment between employee data, systems, and payroll execution. The role will also provide backup support to HR leadership to maintain continuity across priorities.
This role is designed to grow over time, with the opportunity to take on expanded responsibility across HR operations, systems, and payroll coordination as the organization continues to scale.
Core Responsibilities
Onboarding & Employee Setup
● Manage and execute end-to-end onboarding processes
● Ensure all pre-employment documentation, system entries, and compliance steps are completed accurately and on time
● Coordinate new hire setup across systems, payroll, and benefits
● Track onboarding progress and resolve gaps quickly
Recruiting Coordination
● Post roles, schedule interviews, and coordinate candidate communications
● Maintain applicant tracking and ensure data accuracy
● Support offer generation and pre-employment processing
● Ensure a timely and organized hiring process across roles
HR Operations & Systems
● Serve as the first line of support for HR operations questions from employees and managers
● Provide escalation support for HRIS issues, including coordination with ADP Workforce Now
● Maintain accurate employee data, records, and system updates
● Support payroll processing, benefits administration, and required reporting
● Work closely with the Payroll Manager to support accuracy, timeliness, and alignment across payroll-related processes, including data validation, issue tracking, and coordination of system updates
Administrative & Process Support
● Execute routine HR administrative tasks with consistency and accuracy
● Support audits, compliance tracking, and documentation management
● Assist in improving and standardizing HR processes and workflows
● Maintain organized files, trackers, and reporting tools
Team Support & Coverage
● Provide backup support to the Head of HR and local HR Director
● Help ensure continuity of HR operations during absences or high-volume periods
● Support cross-functional coordination with Payroll, Finance, IT, and Operations as needed
Qualifications
● 3–5 years of HR experience with a strong emphasis on HR operations and administration
● Hands-on experience with onboarding, HR systems, and recruiting coordination
● Experience working with HRIS platforms; ADP experience strongly preferred
● High attention to detail and strong organizational discipline
● Ability to manage multiple processes simultaneously with minimal oversight
● Clear, direct communicator with a service-oriented mindset
● Demonstrated willingness to learn, take on increasing responsibility, and grow within an evolving HR function
Preferred
● Experience in multi-state environments
● Exposure to nonprofit or human services organizations
● Experience supporting payroll and compliance processes
What Success Looks Like
● Onboarding is seamless, timely, and error-free
● HR data and systems are accurate and consistently maintained
● Payroll-related inputs are clean, validated, and aligned with HR records
● Issues are identified early and resolved quickly without escalation loops
● Recruiting coordination runs smoothly without bottlenecks
● HR operations are reliable, organized, and low-friction for the business
Read Less
The Operations and Security Director works in cooperation and in conjunction with the Site Director and the Director of Social Services. The position ensures the overall operational, safety, and maintenance of the facility. In addition, must cross train the Operations and Security Teams to understand job functions within their designated units.
Responsibilities:
The Operations and Security Director is responsible for, but not limited to:
Operations:
Security:
Personal and Professional Qualifications:
Training & Development Manager – NYC DHS Shelter Operations
Position Title: Training & Development Manager – DHS Shelter Programs
Location: New York City, NY
Reports To: Chief Operating Officer / Executive Director
Status: Full-Time
Position Summary
Project ReDirect, Inc. is seeking an experienced and dynamic Training & Development Manager to oversee all staff training activities across our New York City Department of Homeless Services (DHS) shelter programs. This position is responsible for developing, implementing, monitoring, and evaluating training programs that ensure compliance with DHS regulations, agency policies, contractual requirements, and industry best practices.
The Training & Development Manager will create a culture of continuous learning and accountability while ensuring that all employees—from Residential Aides and Shift Supervisors to Case Managers, Directors, and Executive Leadership—receive consistent, high-quality training that promotes operational excellence and superior client services.
Essential Duties and Responsibilities
Training Development and Delivery
• Develop, coordinate, and facilitate comprehensive onboarding and ongoing training programs for all shelter staff.
• Ensure consistency of training across all NYC shelter locations.
• Create and update training curricula, manuals, presentations, and learning materials.
• Conduct classroom, virtual, and hands-on training sessions.
• Coordinate annual refresher trainings and mandatory recertifications.
DHS Compliance Training
• Serve as the agency subject matter expert on DHS policies, procedures, and contractual requirements.
• Ensure all employees are trained on DHS Standards and Procedures, Callahan Requirements, Client Rights and Responsibilities, Confidentiality and HIPAA, Incident Reporting, Workplace Safety, Fire Safety and Emergency Preparedness, HMIS/CARES systems, Mandated Reporting, DEI, Trauma-Informed Care, Crisis Prevention, Customer Service, Professional Ethics, Documentation Standards, and Housing Placement requirements.
Quality Assurance and Monitoring
• Conduct training audits and compliance reviews.
• Maintain training records and employee certifications.
• Track completion rates and ensure compliance with DHS and agency requirements.
• Identify training deficiencies and implement corrective action plans.
Leadership Development
• Design and facilitate leadership development programs for supervisors and managers.
• Coach supervisors on communication, employee engagement, performance management, and accountability.
• Support succession planning and professional growth initiatives.
Collaboration
• Work closely with Human Resources, Operations, Quality Assurance, Compliance, and Executive Leadership.
• Participate in DHS audits, site visits, and regulatory reviews.
• Assist with policy development and implementation.
• Support new program start-ups and expansion efforts.
Qualifications
Education: Bachelor's Degree required; Master's Degree preferred.
Experience: Minimum five years in training, workforce development, shelter operations, or human services, with supervisory experience preferred.
Performance Expectations
• Achieve and maintain 100% compliance with mandatory training requirements.
• Standardize training practices across all shelter locations.
• Reduce compliance deficiencies through proactive training initiatives.
• Support successful DHS, Callahan, Coalition, and regulatory reviews.
Preferred Certifications
• CPLP preferred
• CPI Certification preferred
• First Aid/CPR Instructor Certification preferred
• DHS Shelter Operations experience strongly preferred
