The Custodial & Facilities Support Specialist is responsible for maintaining a clean, safe, organized, and professional headquarters environment that supports employee productivity, visitor experience, and daily business operations.
This role goes beyond traditional custodial responsibilities and serves as an important operational support function for office readiness, breakroom upkeep, conference room setup, supply restocking, mail room organization, and facility appearance. The ideal candidate is dependable, detail-oriented, service-minded, and takes pride in maintaining a workplace that reflects the Company’s standards of professionalism.
Essential Duties and ResponsibilitiesA. Custodial Cleaning & Sanitization (Primary Responsibilities)Perform routine cleaning and sanitization of office facilities to maintain a professional, safe, and hygienic work environment.Clean and disinfect:RestroomsHallwaysStairwellsLobby and reception areasMeeting roomsCall podsAssigned officesShared/common workspacesHigh-touch surfaces including door handles, railings, light switches, counters, shared equipment, and fixturesVacuum, sweep, mop, and spot-clean flooring surfaces as needed.Empty trash receptacles daily; replace liners and sanitize receptacle areas.Conduct scheduled deep-cleaning tasks, including:Interior glass cleaningBaseboard cleaningVent dustingCarpet spot treatmentSurface detailingAdditional periodic sanitation tasksMaintain custodial storage areas, carts, equipment, and cleaning tools in organized and safe condition.Monitor cleaning supply inventory and notify designated leadership when replenishment is needed.B. Breakroom / Pantry Cleaning & MaintenanceMaintain cleanliness, sanitation, and organization of employee breakrooms, pantry spaces, and refreshment stations.Clean and sanitize:TablesCountersSinksCabinets (exterior surfaces)Appliance exteriorsShared touchpointsEmpty breakroom trash and recycling containers; replace liners and sanitize surrounding areas.Clean and maintain shared appliances, including:MicrowavesRefrigerators (exterior and assigned interior cleaning)Coffee machinesWater dispensersRestock designated consumables and hygiene supplies as assigned, including:Paper towelsHand soapDish soapSanitizerDisposable dining supplies (where applicable)Monitor for spills, food waste, expired food, hygiene concerns, or policy violations and escalate concerns as appropriate.Ensure snack and coffee stations remain neat, sanitary, and fully operational.C. Mail Room Organization & SupportSupport daily mail room operations in coordination with Reception or Administration.Organize incoming mail and packages after receipt and logging by front desk personnel.Sort and stage deliveries by:DepartmentEmployee nameAssigned mail slotsDelivery categoryMaintain a clean, orderly, and accessible mail room environment.Remove packaging debris, keep shelving organized, and ensure walkways remain unobstructed.Monitor mail storage capacity and report overflow or organizational concerns.Assist in identifying unclaimed deliveries and support internal package retention or expiration procedures.D. Office Supply Restocking & Operational SupportMaintain stock levels of common-use office and facility supplies throughout Headquarters.Replenish supplies including:Printer/copier paperRestroom paper productsSoap dispensersSanitizer stationsGeneral facility consumablesSupport supply room organization, labeling, storage rotation, and inventory cleanliness.Empty shredder bins and maintain shred stations in safe, operational condition.Assist with light operational support requests as assigned.Identify and promptly report facility maintenance concerns, including:Burned-out lightingPlumbing issuesLeaksDamaged furnitureBroken dispensersUnsafe conditionsGeneral repair needsE. Conference Room Setup & Event ReadinessReview daily and weekly meeting schedules to ensure conference rooms are properly prepared.Set up rooms according to meeting requirements, including:Boardroom configurationClassroom setupU-shape configurationTheater seatingInterview room arrangementsCustom layouts as directedReset rooms after meetings or events to standard operating configuration.This position operates in a professional office/headquarters environment with regular interaction with employees, leadership, visitors, and operational staff. Work may be performed during active business hours in occupied spaces and requires professionalism, discretion, and adaptability.
Equal Employment Opportunity StatementProferre, Inc. is an Equal Opportunity Employer. We are committed to fostering a workplace where all individuals are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, marital status, citizenship status, or any other protected characteristic in accordance with applicable federal, state, and local law
The Receptionist serves as the first point of contact for the Company’s Headquarters, representing the organization with professionalism, warmth, and operational excellence. This role is responsible for managing front desk operations, visitor experience, incoming communications, mail and package coordination, meeting room scheduling support, applicant assistance, and general administrative functions.
This position plays a critical role in maintaining an organized, efficient, secure, and welcoming headquarters environment while supporting internal teams, external visitors, vendors, applicants, and business partners.
Essential Duties and ResponsibilitiesA. Front Desk Operations & Visitor ExperienceServe as the primary point of contact for all visitors, guests, applicants, vendors, and delivery personnel entering Headquarters.Greet and assist visitors in a professional, courteous, and security-conscious manner that reflects the Company’s culture and standards.Maintain visitor sign-in procedures, access logs, and visitor badge issuance in accordance with company security protocols.Notify employees or designated hosts promptly upon visitor arrival.Manage lobby and reception areas to ensure a clean, organized, welcoming, and professional environment.Provide general wayfinding assistance, including office locations, meeting room directions, and contact guidance.Escalate unauthorized access concerns, visitor issues, or security concerns to appropriate leadership immediately.B. Phone, Communications & General Inquiry ManagementAnswer, screen, and route incoming phone calls promptly and professionally.Take clear, accurate, and timely messages when employees are unavailable.Respond to general inquiries from customers, vendors, applicants, and business partners, directing requests to the appropriate department or personnel.Monitor shared inboxes, phone lines, or communication channels assigned to Headquarters operations.Maintain professional communication etiquette in all verbal and written interactions.C. Mail, Package & Courier CoordinationReceive, log, and coordinate all incoming mail, courier deliveries, and packages for Headquarters.Maintain accurate package tracking logs, including:Date and time receivedCarrier informationRecipient name and departmentTracking number (when available)Delivery status or dispositionNotify recipients promptly upon receipt of mail or deliveries using approved communication methods.Coordinate outgoing mail and courier requests, including shipping labels, scheduling pickups, confirmations, and tracking support.Organize designated mail pick-up areas for efficient distribution.Escalate unclaimed, damaged, misdirected, or sensitive deliveries in accordance with company procedures.D. Meeting Room Scheduling & Office CoordinationMonitor and support the Headquarters meeting room reservation system to ensure efficient and appropriate use of shared spaces.Assist employees with meeting room reservations, scheduling conflicts, cancellations, and rescheduling needs.Provide guidance regarding room capacity, configurations, available resources, and booking protocols.Identify recurring scheduling issues such as double bookings, no-shows, or misuse of meeting spaces and escalate concerns as needed.Coordinate with Administration, IT, Facilities, or Office Management to address room functionality or scheduling concerns.E. Forms Administration & Applicant SupportMaintain accurate and current versions of company forms, packets, templates, and administrative documents in both digital and printed formats.This role operates primarily in a professional office/headquarters environment with regular interaction with employees, leadership, visitors, applicants, vendors, and delivery personnel. The position may involve periods of high visitor traffic, interruptions, and multitasking.
Equal Employment Opportunity StatementWe are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and provided equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, marital status, citizenship status, or any other status protected by applicable federal, state, or local law.
Read LessThe Grounds Quality Control Manager (QCM) is responsible for leading and overseeing the Company’s quality control program for grounds maintenance and related field operations. This role ensures all contractual performance standards, quality requirements, safety expectations, and operational deliverables are consistently met in accordance with company standards, client requirements, and applicable regulatory guidelines.
The Grounds QCM serves as a key operational leader responsible for developing, implementing, monitoring, and continuously improving quality assurance and inspection processes across active project sites. This position works closely with operations leadership, project managers, field supervisors, and executive leadership to maintain service excellence, contract compliance, and operational accountability.
Essential FunctionsLead and manage the Company’s quality control program for grounds maintenance operations and related field services.Develop, implement, and maintain project-specific quality control plans, inspection procedures, audit protocols, and corrective action processes.Conduct routine, scheduled, and random field inspections to verify compliance with contract requirements, performance work statements, specifications, and internal quality standards.Evaluate grounds maintenance operations including mowing, trimming, pruning, landscaping, irrigation support, debris removal, herbicide/pesticide application (if applicable), equipment usage, and general site condition standards.Identify operational deficiencies, workmanship concerns, safety risks, or quality gaps and provide actionable recommendations for corrective improvement.Collaborate with Project Managers, Superintendents, Foremen, and field leadership to establish measurable quality expectations and performance benchmarks.Monitor work execution to ensure consistency, accuracy, efficiency, and adherence to customer requirements.Review and maintain quality control documentation including inspection logs, deficiency reports, checklists, audit records, corrective action reports, and quality tracking metrics.Prepare and submit quality reports to leadership and clients as required by contract obligations.Support contract compliance initiatives, readiness reviews, customer inspections, and internal audits.Partner closely with Safety leadership to ensure quality standards align with company safety expectations and regulatory compliance.Facilitate communication between operations teams and leadership regarding quality findings, recurring issues, and process improvement opportunities.Investigate customer complaints, performance concerns, and operational deficiencies, ensuring timely resolution and documentation.Provide coaching, guidance, and quality expectations training to supervisors and field personnel.Monitor subcontractor performance, when applicable, to ensure compliance with quality and contractual standards.Participate in customer meetings, inspections, performance evaluations, and quality-related discussions as needed.Periodically report on quality performance, trends, risks, and operational improvement opportunities to executive leadership.Perform other related duties as assigned.Competencies and Basic RequirementsStrong knowledge of quality control methodologies, inspection protocols, and continuous improvement principles.Thorough understanding of grounds maintenance operations, landscaping practices, site maintenance standards, and field service execution.Working knowledge of federal contract compliance requirements, quality standards, and customer performance expectations preferred.Strong understanding of workplace safety practices, field operational risk management, and compliance expectations.Excellent leadership, coaching, and supervisory skills.Strong verbal and written communication skills with the ability to effectively communicate expectations across all organizational levels.Exceptional organizational skills with strong attention to detail and documentation accuracy.Strong analytical, problem-solving, and decision-making capabilities.Ability to identify root causes of operational deficiencies and implement effective corrective actions.Proficiency in Microsoft Office Suite, reporting tools, and digital inspection/documentation systems.Ability to manage multiple priorities in a fast-paced field environment.Education and ExperienceBachelor’s degree in Construction Management, Engineering, Environmental Management, Business Administration, Facilities Management, or a related field preferred; equivalent relevant experience may be considered in lieu of formal education.Minimum of 5–8 years of progressive experience in quality control, facilities maintenance, grounds maintenance, landscaping operations, construction quality, or related field operations.Prior experience in a supervisory or leadership role required.Experience supporting federal, government, military, or regulated contract environments strongly preferred.Experience preparing quality documentation, inspections, deficiency reporting, and corrective action plans preferred.Supervisory ResponsibilityThis position carries supervisory responsibilities and may oversee quality personnel, inspectors, or other assigned operational support staff.
Work EnvironmentThis role operates in both office and active field environments.
Frequent work outdoors in varying weather conditions.Regular exposure to operational job sites, equipment activity, noise, dust, and environmental conditions.Interaction with field personnel, operational leadership, clients, and contract representatives.Physical DemandsAbility to walk active project sites for extended periods.Ability to stand, bend, stoop, climb, and navigate uneven terrain.Ability to lift and carry up to 25 pounds occasionally.Ability to inspect work areas in outdoor environments and varying site conditions.Ability to operate standard office equipment and computers.Position Type / Expected Hours of WorkThis is a full-time exempt position. Standard workdays and hours may vary based on operational needs and project requirements.
This position must be available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and emergency operational support as needed.
TravelLocal travel between project sites, customer locations, and operational facilities may be required. Limited off-island travel may be required based on business or contract needs.
Equal Employment Opportunity StatementIn accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), the Company is an Equal Opportunity Employer.
All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.
The Company is committed to providing reasonable accommodations to qualified individuals with disabilities and fostering a workplace built on respect, inclusion, and equal opportunity.
