Customer Service - Safety & Industrial Supply
Productivity, Inc is a machine tool distributor headquartered in Plymouth, MN. In addition to metalworking equipment, we supply related tooling as well as safety and industrial supplies.
As a Customer Service Representative, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.
Responsibilities
Act as an Industrial Supply resource to the customer - researching and sourcing products, recommending options, provide quotes, check price and delivery, answer calls, and enter orders.Source alternate products if there are backorders.Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.Retain customers by delivering and ensuring superior customer service.Help the customer find the most effective Industrial Supply solution at the best value - advise customers on current promotions, suggest related products, recommend products and brands currently in stock.Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training.Other miscellaneous duties and responsibilities and required by the position.Requirements
Product knowledge needed - Safety, MRO/Industrial Supplies and Abrasive Products.Excellent verbal and written communication skills.Excellent organizational, research, time management, and follow-up skills.Capable PC/computer skills - MS Word, Excel, Google Searching, etc.Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management.Monday - Friday, 8:00 am - 5:00 pmWhy this job?
$26.00 - $31.50/hourExcellent Benefits - Medical, Dental, Vision Insurance - Effective Day-1 of Employment401k with MatchGenerous Paid Time OffOngoing technical training providedWhy our company?
Productivity is known for impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity where our employees are concerned. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.
We are committed to providing Equal Employment Opportunities to all employees and applicants.
Compensation details: 26-31.5 Hourly Wage
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Read LessProductivity, Inc. is a CNC machine-tool distributor headquartered in Plymouth, Minnesota. In addition to selling CNC metalworking equipment, we design and integrate advanced automation solutions for general and precision machining operations-primarily using FANUC robotic systems.
Our automation business continues to grow, and we're looking for experienced Automation Technicians who enjoy hands-on work, problem-solving, and seeing projects through from build to install.
Compensation & Benefits
$30.00 - $35.00 per hour - depending on experience and qualifications Medical, Dental & Vision Insurance - effective Day 1401(k) with company matchGenerous paid time off (holidays, personal time, and vacation)Monday - Friday, 7 AM - 4:30 PMOngoing technical training and developmentWhat You'll Do
Automation cell assembly & troubleshootingWhat We're Looking For
1+ year of experience in a Robot or Automation Technician role or similar Degree or certificate in Automation Technology, Robotics, Mechatronics, Automated Machinery Systems, or a related fieldExperience with FANUC robots preferredKnowledge of ROBOGUIDE, FANUC teach pendant programming, HandlingTool, and iRVision is a plusStrong understanding of electrical circuitry, mechanical systems, hydraulics, and pneumaticsAbility to read and interpret electrical schematics, blueprints, and diagramsProficiency using hand and power toolsAbility to safely perform electrical wiring and troubleshootingFamiliarity with robot integration and machine-vision applicationsStrong analytical and problem-solving skillsAbility to work independently and as part of a project-based teamValid driver's license and acceptable motor vehicle recordWillingness to work occasional overtime and overnight travel ( 20%)Why Productivity?
We've built our reputation on integrity, technical excellence, and outstanding customer service-and that starts with how we treat our employees. Productivity is a stable, long-established company that continues to grow and evolve, offering long-term career opportunities for people who want to build, learn, and advance.
We are committed to providing Equal Employment Opportunities to all employees and applicants.
IND123
Compensation details: 30-35 Hourly Wage
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Read LessRobotics & Automation Sales Engineer
Location: Minnesota (Out-of-state travel required - CO, UT, WY, MT, ID, NM, WI, SD, ND, IA, and NE)
Productivity, Inc., a leading CNC machine tool and automation distributor headquartered in Plymouth, Minnesota, is seeking a technically skilled Automation Sales professional to help manufacturers improve productivity through automation.
In this role, you will work closely with our Machine Tool sales team, engineering group, and service organization to deliver automation solutions that increase throughput, improve consistency, and support lights-out manufacturing.
Productivity offers a broad portfolio of industrial robotics and collaborative robots (cobots), including six- and seven-axis robots, SCARA robots, delta robots, and collaborative systems designed for both high-speed precision applications and safe human-machine collaboration. Our automation solutions are integrated into both high-volume production environments and flexible, small-batch operations.
This is an opportunity to work with cutting-edge automation technologies while helping manufacturers solve real-world production challenges.
What You'll Do
Partner with Machine Tool sales representatives to identify automation opportunities within new and existing customer accountsDevelop and grow sales of robotic automation equipment and integrated systemsEngage customers to understand manufacturing challenges and recommend practical automation solutionsCollaborate with Automation Engineering, Service, and Management teams to design and deliver effective systemsSupport pre-sale activities, including customer visits, opportunity evaluation, and solution developmentIdentify and develop new business opportunities through networking, referrals, and proactive outreachPrepare technical proposals, follow up on quotations, and close sales opportunitiesWork with the Automation team throughout the project lifecycle to ensure successful implementationMaintain accurate opportunity tracking, sales forecasts, and project updates within CRM systemsWhat We're Looking For
Background and experience in automation engineering, robotics, or industrial automation systemsExperience in technical sales, sales support, or other customer-facing engineering rolesKnowledge of robotics, PLCs, HMIs, motion control, or automated manufacturing systemsAbility to translate technical solutions into practical customer benefitsStrong communication and relationship-building skillsSelf-motivated with the ability to work independently and collaborativelyWillingness to travel 30-40%, 1-1.5 weeks per month on average Valid driver's license - acceptable driving recordWhy Join Productivity?
Work with advanced robotics and automation technologiesCollaborate with experienced automation engineers and service professionalsHelp manufacturers improve productivity and efficiencyJoin a respected company with a strong reputation in the machining and manufacturing industryCompetitive compensation and excellent benefits$80,000 - $150,000+ total compensation (salary + commission potential)IND123
Compensation details: 00 Yearly Salary
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Read LessCNC Field Service Engineer
Join Productivity, Inc, a leader in machine tool sales, service, and automation integration since 1968.
We're looking for an experienced and skilled CNC Field Service Engineer to support customers with maintenance, troubleshooting, and repair of advanced production equipment.
Open to candidates willing to relocate to the Denver, Colorado area - relocation assistance available.
What you'll do
Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls. (Productivity provides a company vehicle; gas and travel expenses are covered.)Perform new machine installations and setupPerform repairs and adjustments of spindles, drives, slides, hydraulic systems, electronic controls, electrical peripherals, and other itemsTroubleshoot electrical, mechanical, and hydraulic systemsCalibrate, adjust, and replace components to ensure precise machine performanceMaintain detailed service records and communicate findings with customers and internal teamsUse online technical documentation, manuals, and vendor resources to research and resolve machine issues.Complete and submit accurate documentation to Productivity and customers regarding machine status, repairs, and installations.
What you'll bring
3 or more years of experience in CNC repair and troubleshooting, particularly with Makino and Matsuura equipment, is required.Ability to independently diagnose and resolve issues across mechanical, electrical, and control systems.Ability to read and interpret technical drawings and schematics.Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.Strong technical, communication, and presentation skills.Willingness to work flexible hours with frequent travel throughout Colorado. (Technicians are dispatched daily from home to customer locations.)
Compensation and Benefits
$33 - $40/hour depending on expertise and experience, plus incentives, annual performance & salary reviewsFull-time, Monday - Friday, with occasional overtimeMedical, Dental, and Vision Insurance starting Day 1401(k) with company matchGenerous Paid Time Off: Vacation, Holidays, and Personal DaysExtensive training provided to support your growthCompany vehicle, laptop, cell phone, and credit card for work-related travel and expensesToolbox and appropriate test equipment provided
Why Join Productivity Inc?
Since 1968, Productivity Inc. has been a leader in machine tool sales and service. Our success stems from one core belief: Employees are our first customers. We treat our team members with integrity, respect, and encouragement, which empowers them to deliver outstanding customer service.
We're a stable and growing organization committed to fostering a positive work environment and providing growth opportunities for our employees.
Apply Now!
Be part of a team that values innovation, collaboration, and excellence. Productivity Inc. is proud to provide Equal Employment Opportunities to all applicants and employees.
IND123
Compensation details: 33-40 Hourly Wage
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Read LessTime to get out of the shop?!
Excellent career opportunity to utilize your machinist background! We are seeking a machinist with excellent tooling knowledge to assist our Outside Sales & Applications Engineering teams.
Why this job?
$29.50 - $36.00/hour starting hourly rate - plus incentivesExcellent Medical, Dental, and Vision Insurance - Day 1 of Employment401k with MatchGenerous Paid Time OffOngoing technical training provided8 AM - 5 PM - Monday - Friday (IN OFFICE - NO HYBRID)Responsibilities
Primary Internal Support - Serve as the main internal resource for the Tooling Outside Sales team, providing timely assistance and information as needed.Quoting & Order Entry - Prepare accurate quotes and process orders for tooling and other product lines as required.Customer Service - Deliver knowledgeable, professional, and courteous service to customers. Duties may include entering orders into the system, verifying pricing and lead times, sending order confirmations, and providing updates on overdue or pending orders.EOS Processing Support - Assist with EOS processing for quoted and ordered tooling items.Phone & Sales Support - Handle overflow tooling calls and provide phone support for the Inside Sales team during vacations, meetings, and peak call times.Interdepartmental Coordination - Work with the Accounting department to resolve cost and pricing discrepancies and assist with addressing open orders that require billing or closure.Meetings & Supplier Interaction - Participate in Tooling Sales meetings and occasionally meet with suppliers to stay informed on product updates, new offerings, and other relevant information.Additional Responsibilities - Perform other duties and tasks as assigned to support the overall function of the department.Requirements
Knowledge of machining materials and processes generally gained through a 2-year technical degree or certificate in Machine Technology, or a minimum of 3 years of hands-on experience in a machine shop environment, including working with tooling and accessories, setting up jobs, and running CNC machines.Ability to interact professionally and tactfully with internal and external customers, as well as vendors.Ability to educate customers and offer additional tooling solutions and alternatives.Ability to organize and follow-up on multiple projects.Ability to operate and enter information into a computer.Productivity, Inc. is known for its impressive customer service and integrity within our industry. We achieve that reputation by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity. We are a stable, established company, and we've been around for a long time! Over the years, we have continued to grow, learn, evolve, and expand, providing growth opportunities to our long-term employees.
We are committed to providing Equal Employment Opportunities to all employees and applicants.
IND123
Compensation details: 29.5-36 Hourly Wage
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Read LessOutside Sales - Industrial Supply
Productivity's Industrial Supply group supports our customers by improving their business efficiency and performance with our wide range of Industrial Supply products, application knowledge, and comprehensive inventory management solutions.
As an Industrial Supply Outside Sales Rep, your mission is to build strong customer relationships, serve as a trusted advisor on Industrial Supply solutions, and expand our market presence in your territory. You'll help businesses run better by getting them the right products at the right time-with confidence and expertise.
What Winning Looks Like
Territory Growth: You consistently bring in new business through cold outreach, referrals, and strategic networking. Your pipeline stays full and moving.Customer Loyalty: Clients view you as a go-to partner, not just a vendor. They know your name, trust your knowledge, and value your service.Increased Sales: You grow sales through a mix of account management and new customer acquisition.Product Expertise: You confidently recommend the best products for your customers' needs and stay sharp on what's new in the industry.Skills Needed to Win
Strong Sales DNA: You're proactive, persistent, and you know how to close. B2B or industrial sales experience is a big plus.Relationship-Builder: You connect well with people at all levels-from purchasing managers, plant managers, safety directors, maintenance supervisors and so on.Industry Know-How: Familiarity with Industrial Supply products-abrasives, personal protective equipment, adhesives, filters, and other MRO products.Self-Motivated: You thrive working independently, managing your schedule, and owning your success.Road Warrior: You're comfortable being on the road, visiting customers, and meeting customers face-to-face. Potentially 1-2 overnights monthly. Valid driver's license and clean driving record required.Why this job?
Salary ranging from $70,000 to $90,000, depending on qualifications and experience, with a transition to commission-based earnings. Total annual compensation has the potential to be greater.Comprehensive Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance - from Day One of Employment 401k with Match Strong growth opportunity within a dynamic and expanding companyWhy our company?
Productivity is known for impressive customer service and uncompromising integrity within our industry. That reputation is only achieved by hiring the right people, fostering a respectful work environment, providing excellent customer service, and acting with integrity where our employees are concerned. As a longstanding leader in our industry, we're constantly evolving and expanding, offering countless growth opportunities for our dedicated employees. We staunchly support Equal Employment Opportunities for all our employees and applicants.
Elevate your career with Productivity, Inc - where your growth is our priority!
IND123
Compensation details: 0 Yearly Salary
PI68ebc6500c1d-4743
Read LessCNC Field Service Engineer
Join Productivity, Inc, a leader in machine tool sales, service, and automation integration since 1968.
We're looking for an experienced and skilled CNC Field Service Engineer to support customers with maintenance, troubleshooting, and repair of advanced production equipment.
Open to candidates willing to relocate to the Denver, Colorado area - relocation assistance available.
What you'll do
Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls. (Productivity provides a company vehicle; gas and travel expenses are covered.)Perform new machine installations and setupPerform repairs and adjustments of spindles, drives, slides, hydraulic systems, electronic controls, electrical peripherals, and other itemsTroubleshoot electrical, mechanical, and hydraulic systemsCalibrate, adjust, and replace components to ensure precise machine performanceMaintain detailed service records and communicate findings with customers and internal teamsUse online technical documentation, manuals, and vendor resources to research and resolve machine issues.Complete and submit accurate documentation to Productivity and customers regarding machine status, repairs, and installations.
What you'll bring
3 or more years of experience in CNC repair and troubleshooting, particularly with Makino and Matsuura equipment, is required.Ability to independently diagnose and resolve issues across mechanical, electrical, and control systems.Ability to read and interpret technical drawings and schematics.Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.Strong technical, communication, and presentation skills.Willingness to work flexible hours with frequent travel throughout Colorado. (Technicians are dispatched daily from home to customer locations.)
Compensation and Benefits
$33 - $40/hour depending on expertise and experience, plus incentives, annual performance & salary reviewsFull-time, Monday - Friday, with occasional overtimeMedical, Dental, and Vision Insurance starting Day 1401(k) with company matchGenerous Paid Time Off: Vacation, Holidays, and Personal DaysExtensive training provided to support your growthCompany vehicle, laptop, cell phone, and credit card for work-related travel and expensesToolbox and appropriate test equipment provided
Why Join Productivity Inc?
Since 1968, Productivity Inc. has been a leader in machine tool sales and service. Our success stems from one core belief: Employees are our first customers. We treat our team members with integrity, respect, and encouragement, which empowers them to deliver outstanding customer service.
We're a stable and growing organization committed to fostering a positive work environment and providing growth opportunities for our employees.
Apply Now!
Be part of a team that values innovation, collaboration, and excellence. Productivity Inc. is proud to provide Equal Employment Opportunities to all applicants and employees.
IND123
Compensation details: 33-40 Hourly Wage
PIbbefc6759b03-1927
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