A hotel Night Auditor is essentially a mix of a front desk agent and an accountant, working the graveyard shift (typically 11:00 PM to 7:00 AM).
Department: Front Office
Reports To: Front Office Manager / Assistant General Manager
Shift: Overnight (Typically 11:00 PM – 7:00 AM)
Job Summary
We are seeking a detail-oriented, reliable Night Auditor to oversee our overnight front desk operations and manage our daily financial reconciliation. As the face of the hotel during the night, you will ensure our guests receive excellent service while accurately balancing the day’s commercial transactions. The ideal candidate enjoys working independently, possesses strong basic accounting skills, and can handle late-night guest requests or emergencies with a calm, professional demeanor.
Key Responsibilities
Financial & Auditing Duties:
Run the Night Audit: Execute the nightly audit process within the Property Management System (PMS) to close out the business day.Balance Accounts: Reconcile and balance daily credit card transactions, cash drawers, and department revenues (room service, gift shop, parking, etc.).Fix Discrepancies: Identify and correct any errors, overcharges, or mispostings on guest folios or ledger accounts.Reporting: Prepare and distribute daily financial reports (like occupancy percentages, daily revenue, and manager reports) to corporate and incoming management.Front Desk & Guest Services:
Guest Management: Process late check-ins and early check-outs, verifying payment methods and IDs.Problem Solving: Respond politely to overnight guest requests, noise complaints, or maintenance issues.Reservations: Take late-night phone reservations, answer inquiries, and process room cancellations or modifications.Safety & Security:
Property Patrols: Perform regular walkthroughs of the lobby and corridors to ensure the building is secure.Emergency Contact: Serve as the primary point of contact in the event of an overnight emergency (fire alarms, medical situations, or power outages).Morning Transition: Complete the shift handover checklist and brief the morning team on any notable overnight events or VIP arrivals.Required Skills & Qualifications
Education: High school diploma or equivalent required; a degree or coursework in hospitality management, accounting, or finance is a plus.Experience: 1+ years in a hotel front desk role or background in basic bookkeeping/auditing preferred.Tech-Savvy: Proficiency with standard hotel Property Management Systems (like Opera, FOSSE, PEP, or SynXis) and Microsoft Excel.Mathematical Accuracy: Strong basic math skills with a high degree of accuracy when handling cash and credit transactions.Schedule Flexibility: Ability to work consistently overnight, including weekends and holidays.Physical Demands: Ability to stand for extended periods and lift up to 30 lbs if helping with guest luggage.Key Competencies
Independence: Comfortable working alone with minimal supervision during the night.Trustworthiness: High level of integrity when handling sensitive guest financial data.Calm Under Pressure: Able to handle rare but high-stress overnight emergencies smoothly. Read LessThe Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.
A Day in the Life:
Requirements:
Previous experience working as a front desk agent or in a similar role.A high school diploma or equivalent vocational training certificate.Experience working at a hotel establishment (highly desired).Proficiency with computers.Basic math skills.Ability to provide excellent customer service and maintain a professional demeanor at all times.Ability to input and access information in the property management system and/or points-of-sale system.Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guestsMust be able to work evenings, weekends and holidays
Ideal Skills & Qualities:
Read Less
We are seeking a Medical Assistant to become a part of our team! You will perform routine administrative and clinical assignments to keep the medical facility running smoothly.
Responsibilities:
Handle all administrative duties in a timely mannerPerform routine clinical tasks to support medical staffStrong telephone and communication skillsEscort patients to exam roomsQualifications:
Previous experience in medical secretary and medical assisting fieldsFamiliarity with medical terminology and medical assisting workStrong organizational skillsAbility to thrive in a fast-paced environment Read Less