**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **
General Summary: A Senior Claims Analyst will investigate, evaluate, and resolve claims while ensuring compliance with regulatory and company policies.
Essential Duties & Responsibilities:
Follow standard claims protocols for documentation, coverage investigations, and file management.Maintain accurate and organized claims files.Investigate and document incident particulars, setting appropriate indemnity and expense reservesNegotiate and bring to resolution directly and through defense attorneys Attend trials and mediations when necessary.Adhere to industry Best Practices for effective claim management.Expand skills through participation in training and professional development courses. Ensure exceptional data integrityProactive communication with insureds, other departments and claims leadership.Perform additional duties and responsibilities as assigned.Education & Qualifications:
Bachelor’s degree or JD required Three years’ claims handling experience NY adjusters license required within the first 6 – 12 months of employment. Strong analytical and problem-solving skills with attention to detail.Proficient business writing and oral communication skills Ability to work independently as well as collaboratively within a team.Strong ethical judgement and a commitment to maintaining confidentiality.Must be able to work on siteTravel required as needed; may include overnight travelThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **
General Summary: A Senior Claims Analyst will investigate, evaluate, and resolve claims while ensuring compliance with regulatory and company policies.
Essential Duties & Responsibilities:
Follow standard claims protocols for documentation, coverage investigations, and file management.Maintain accurate and organized claims files.Investigate and document incident particulars, setting appropriate indemnity and expense reservesNegotiate and bring to resolution directly and through defense attorneys Attend trials and mediations when necessary.Adhere to industry Best Practices for effective claim management.Expand skills through participation in training and professional development courses. Ensure exceptional data integrityProactive communication with insureds, other departments and claims leadership.Perform additional duties and responsibilities as assigned.Education & Qualifications:
Bachelor’s degree or JD required Three years’ claims handling experience NY adjusters license required within the first 6 – 12 months of employment. Strong analytical and problem-solving skills with attention to detail.Proficient business writing and oral communication skills Ability to work independently as well as collaboratively within a team.Strong ethical judgement and a commitment to maintaining confidentiality.Must be able to work on siteTravel required as needed; may include overnight travelThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **
General Summary: A Senior Claims Analyst will investigate, evaluate, and resolve claims while ensuring compliance with regulatory and company policies.
Essential Duties & Responsibilities:
Follow standard claims protocols for documentation, coverage investigations, and file management.Maintain accurate and organized claims files.Investigate and document incident particulars, setting appropriate indemnity and expense reservesNegotiate and bring to resolution directly and through defense attorneys Attend trials and mediations when necessary.Adhere to industry Best Practices for effective claim management.Expand skills through participation in training and professional development courses. Ensure exceptional data integrityProactive communication with insureds, other departments and claims leadership.Perform additional duties and responsibilities as assigned.Education & Qualifications:
Bachelor’s degree or JD required Three years’ claims handling experience NY adjusters license required within the first 6 – 12 months of employment. Strong analytical and problem-solving skills with attention to detail.Proficient business writing and oral communication skills Ability to work independently as well as collaboratively within a team.Strong ethical judgement and a commitment to maintaining confidentiality.Must be able to work on siteTravel required as needed; may include overnight travelThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read LessGeneral Summary: This position is responsible for the profitable growth of an assigned book of Healthcare Professional and General Liability business utilizing underwriting policies, guidelines, rating manual rules and insurance laws and regulations. The Senior Underwriting Account Manager will have a thorough understanding of EmPRO’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions.
**This position has potential to be based in our Roslyn, New York; Boston, Massachusetts; or Hamilton, New Jersey offices. Training will take place in Roslyn, New York regardless of the primary location of the position. Employees based outside of New York will need to be able to travel to the Roslyn site as needed. Ability to work from home contingent upon prior experience.**
Essential Duties & Responsibilities:
Underwrite accounts for the Healthcare Facilities Underwriting within the scope of assigned underwriting authority.Reviews applications and financial requirements to determine acceptability of risk in accordance with EmPRO’s guidelines and standards.Understands pricing components and rating methodology as well as use of the predictive modeling tools; prices risk based on financial and competitive analysis.Use all appropriate underwriting tools disciplines and knowledge of strategies to ensure underwriting guidelines are followed.Strong ability to identify, analyze and solve problems as well as the ability to manage and prioritize multiple concurrent projects.Review and prepare quotation proposals on submission and renewing accounts for both Healthcare Professional and General Liability. Demonstrates technical underwriting skills through strategic, thorough account reviews and file documentation.Keeps current on state/territory issues, regulations, and trends. Manages assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business and portfolio management goalsDemonstrates in-depth knowledge of EmPRO’s products and appetite. Process various policy endorsements and policy issuance.Produce analysis and reports as required.Assist with claims coverage verification as needed. Input account in database, enter information from application, loss runs, and other information as necessaryConduct visits/meetings with our brokers & clients to establish and maintain effective relationships and communications.Prepare and deliver high-level presentations of complex accounts and portfolio performance to senior management for review and approval.Collaborate closely with the Risk Management team to identify potential exposures and develop tailored strategies to help mitigate risks for specific accounts. Follow-up with brokers/clients on requested documents.Other duties as assigned by management.Education & Qualifications:
Bachelor’s Degree, or equivalent business experience required. NYS broker’s license desired. 5+ years of hospital professional liability insurance is preferred but will consider physicians professional liability experience with a focus on Healthcare Facilities; general liability experience preferred.Proficient in Microsoft Office Suite.Knowledge of underwriting processes, coverages, and tools to gather and evaluate information in order to reach appropriate decisions on renewals and new business.Must demonstrate ability to maintain an effective working relationship with other departments, employees, management, and clients.Excellent verbal and written communication skills.Must be detailed oriented and have good organizational skills.Ability to work without direct supervision, make independent decisions and meet specific deadlines.Must be able to travel to the Roslyn, NY office as needed (if not primary work location).The actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **
General Summary: A Complex Claims Specialist will possess experience in handling complex medical liability claims, while demonstrating a strong client service focus.
Essential Duties & Responsibilities:
Follow standard claims protocols for documentation, coverage verification, and file managementMaintain accurate and organized claims files, suggesting improvements as necessary.Manage significant client relationships for claims department, collaborate with underwriting on marketing.Investigate and document most significant exposures, setting appropriate indemnity and expense reservesDevelop resolutions strategy and lead negotiations and bring matters to a close Attend trials and mediations when necessaryAdhere to industry Best Practices for effective claim managementMentor staff through formal and informal training and development; demonstrate extensive technical expertise to guide and support less experienced claims professionalsEnsure exceptional data integrityActively manage defense council and partner on litigation strategyProactive communication with insureds, other departments and claim leadershipPerform additional duties and responsibilities as assignedEducation & Qualifications:
Bachelor’s degree or JD required Six years’ claims handling experience required; medical professional liability strongly preferred NY adjusters license required within the first 6 - 12 months of employmentStrong analytical and problem-solving skills with attention to detailDemonstrate solid and concise business writing proficiencyExhibit strong oral communication skills to include presenting information clearly and effectively to diverse audiencesAbility to work independently as well as assume a mentorship role within a team. Act as a strong example and resource for less experienced colleaguesStrong ethical judgement and a commitment to maintaining confidentialityMust be able to work on siteTravel required as needed; may include overnight travelThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **
General Summary: A Complex Claims Specialist will possess experience in handling complex medical liability claims, while demonstrating a strong client service focus.
Essential Duties & Responsibilities:
Follow standard claims protocols for documentation, coverage verification, and file managementMaintain accurate and organized claims files, suggesting improvements as necessary.Manage significant client relationships for claims department, collaborate with underwriting on marketing.Investigate and document most significant exposures, setting appropriate indemnity and expense reservesDevelop resolutions strategy and lead negotiations and bring matters to a close Attend trials and mediations when necessaryAdhere to industry Best Practices for effective claim managementMentor staff through formal and informal training and development; demonstrate extensive technical expertise to guide and support less experienced claims professionalsEnsure exceptional data integrityActively manage defense council and partner on litigation strategyProactive communication with insureds, other departments and claim leadershipPerform additional duties and responsibilities as assignedEducation & Qualifications:
Bachelor’s degree or JD required Six years’ claims handling experience required; medical professional liability strongly preferred NY adjusters license required within the first 6 - 12 months of employmentStrong analytical and problem-solving skills with attention to detailDemonstrate solid and concise business writing proficiencyExhibit strong oral communication skills to include presenting information clearly and effectively to diverse audiencesAbility to work independently as well as assume a mentorship role within a team. Act as a strong example and resource for less experienced colleaguesStrong ethical judgement and a commitment to maintaining confidentialityMust be able to work on siteTravel required as needed; may include overnight travelThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **
General Summary: A Complex Claims Specialist will possess experience in handling complex medical liability claims, while demonstrating a strong client service focus.
Essential Duties & Responsibilities:
Follow standard claims protocols for documentation, coverage verification, and file managementMaintain accurate and organized claims files, suggesting improvements as necessary.Manage significant client relationships for claims department, collaborate with underwriting on marketing.Investigate and document most significant exposures, setting appropriate indemnity and expense reservesDevelop resolutions strategy and lead negotiations and bring matters to a close Attend trials and mediations when necessaryAdhere to industry Best Practices for effective claim managementMentor staff through formal and informal training and development; demonstrate extensive technical expertise to guide and support less experienced claims professionalsEnsure exceptional data integrityActively manage defense council and partner on litigation strategyProactive communication with insureds, other departments and claim leadershipPerform additional duties and responsibilities as assignedEducation & Qualifications:
Bachelor’s degree or JD required Six years’ claims handling experience required; medical professional liability strongly preferred NY adjusters license required within the first 6 - 12 months of employmentStrong analytical and problem-solving skills with attention to detailDemonstrate solid and concise business writing proficiencyExhibit strong oral communication skills to include presenting information clearly and effectively to diverse audiencesAbility to work independently as well as assume a mentorship role within a team. Act as a strong example and resource for less experienced colleaguesStrong ethical judgement and a commitment to maintaining confidentialityMust be able to work on siteTravel required as needed; may include overnight travelThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less**This is an on-site position located in Roslyn, NY**
General Summary: A Claims Analyst Trainee will join an entry‑level program that provides structured training and hands‑on experience to prepare participants to review, investigate, and process insurance claims. Trainees learn claims procedures, systems, and regulations while developing analytical and decision‑making skills under supervision
Important Note: The Claims Analyst Trainee role is a temporary-to-hire employment opportunity. During the three-month trial period, skills, performance, and compatibility with the organization will be evaluated. If both parties find the role suitable after this period, an offer may be extended for regular full-time employment.
Essential Duties & Responsibilities:
Accept incoming calls and assist Insured (s) who are calling about a claim, incident or summons.Obtain all pertinent information from Insured (s) regarding the service of legal papers and medical data involvedEstablish/maintain a claim file when appropriate for reported claims to include but not limited to; verify coverage before opening new file, obtain legal papers and/or medical records appropriate to claim, assign defense counsel, When appropriate send necessary documentation, prepare reinsurance report when appropriate and complete all necessary forms and documents neatly, legibly and thoroughlyMaintain a diary for assigned files for follow upComplete all processes/procedures as outlined by the Claims Department in support of claims handlingReport accurately and appropriately in compliance with all State and Federal requirements (medical coding and statuary requirements) Review and analyze all monthly legal bills from assigned law firms, both hard copy and electronic, for compliance with Claims Department policy for the legal handling of claim files and legal billing guidelinesEnsure that all hard copies from law firms are received and obtain any missing information from law firms, if necessaryMaintain department standard turnaround time for processing invoicesPrepare electronic check requisition for accounting Collaborate with Claims Analyst / Management on the review of legal and vendor invoices received from defense counselConduct billing audit within specified time frames to maintain timely payment of vendor feesParticipate in claims conferences, mentoring meetings and trial observationsAssigned projects (either individual or on a team) and complete projects by deadlines provided Ability to maintain high degree of confidentiality especially regarding information in filesAdhere to timeline of training development program as outlined and approved by Claims DepartmentAll other duties deemed appropriate by managementEducation & Qualifications:
College graduate or progression toward a degree with related work experience in the following areas: Medical, Legal or Insurance field. Demonstrate proficient knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)Demonstrate ability to quickly learn and adapt to new software programsExcellent verbal skills with the ability to convey information clearly and professionally in a business settingAbility to maintain a cooperative, courteous, and professional relationship while interacting with other departments, employees, management and insureds; ability to communicate effectively with diplomacy and professionalismStrong business writing skills required, communicate clearly and professionally while ensuring communication aligns with company standards and branding Display strong problem-solving abilities, with the capacity to perform effectively under pressure and adapt to shifting priorities in a dynamic office environmentAbility to work onsite in the Roslyn, NY office from 9:00am to 5:00pm, Monday – FridayMeticulous with strong time management, multitasking, and organizational skillsAbility to function in a professional office environment and utilize standard office equipmentAbility to multi-task and prioritize tasks and deadlinesAbility to work independently or in a team atmosphereThe actual compensation for this position will be determined by experience and other factors permitted by law.
**This is an on-site position located in Roslyn, NY. **
General Summary: The Executive Assistant provides high-level administrative and operational support to multiple senior executives. This role serves as a strategic partner to the executive leadership team, ensuring efficient day-to-day operations, effective communication, and seamless coordination of business activities.
Essential Duties & Responsibilities:
Provide Executive level administrative support including, but not limited to maintaining executive calendars, scheduling and prioritizing meetings and resolving schedule conflicts. Type correspondence, reports, compose memos, answer/screen telephone calls for the department.Coordinate and work with the Executive Staff to ensure smooth running of the Executive area, to include ensuring phone calls are promptly answered and directed appropriately, greeting guests, assisting and using judgment on day-to-day issues involving staff and the ExecutivesPerform other administrative duties such as filing, photocopying, scanning, faxing and opening / distributing mail, and preparing federal express mail.Prepare, edit, and proofread correspondence, presentations, reports, and other business documents for Executive level reviewServe as a liaison between executives, employees, clients, vendors, board members, and external business partners on a variety of day-to-day issues.Provide Executives with all relevant material for meetings in advanceOrganize meeting materials / agendas for President & COO in office binders by subject matter on a timely basisAct as liaison between Board Members and Executive Staff; schedule board meetings and communicate pertinent information, as neededCompile Board Books for distribution to board members for monthly meetingsComplete Bio Affidavits for Board Members and other Senior Staff (periodically inquire for updates to bios; if so, update same for submissionSubmit Bio Affidavits to Third-Party Verification Company for review / approval / submission to NYS DFSAssist with Subscriber mailing to policyholders and proxy mailing, to include obtaining list of policyholders from IT, submit documents to Minuteman Press for printing, approvals, and mailing deadlines. Upon receipt of returned proxy cards to our offices, record and provide to the President and CEO precise count of votes to coincide with Annual Subscriber Meeting.Schedule and coordinate internal and external meetings, board meetings, committee meetings, and executive events to include catering as neededCoordinate domestic and international travel arrangements, including itineraries, accommodations, transportation, and reconciling expense reportingAct as point person for all printing requests, i.e., receive requests, obtain quotes from printing vendor, obtain Executive approval and place order with printing vendor and prepare paymentAct as contact person for reserving, approving, and tracking the use of several conference roomsWork closely with Finance on coordinating and obtaining timely wire approvals by the Executive team to include obtaining signatures on priority documents. Submit a variety of check requests/payments to be made and approved in Beanworks once notified by Finance Department.Approve invoices in Sage / QuadientManage and reconcile WB Mason book of business for all departments; notify staff when deliveries are made and collect proper paperworkOrder office supplies for Executive area, including keeping the Executive Team and pantry area stocked; set up and display same dailyReceive senior level requests for time off, present to Executive team for approval, and approve/deny requests in ADP. Reflect and keep up to date all time off on Executive team calendars for referenceReceive notification of refund requests via OnBase; document information and provide to President / COO for his approvalAct as contact person for EmPRO International to obtain signatures, etc. from Executive teamReconcile monthly TD Bank statements for CEO and President and prepare check request along with backup receipts and submit to Finance A/PDistribute weekly MPL newsletter via email to list of recipientsDistribute monthly Medical Liability Monitor via email to list of recipientsAssist with onboarding activities and logistics for executive-level hiresOccasionally attend meetings as requested by executive leadership to provide administrative and operational insight, offer recommendations, and support effective communication and coordination across the organizationExercise exceptional judgment in handling confidential, sensitive, and proprietary information, while maintaining the highest level of discretion and professionalismOther duties as assignedEducation & Qualifications:
Bachelor's degree preferred; equivalent combination of education and experience will be considered, Minimum 4 – 6 years’ experience supporting multiple executives simultaneously in a fast-paced environment is requiredAccurate typing at 40 wpmIntermediate to advanced knowledge of Microsoft Word and Outlook; Intermediate knowledge of Excel and PowerPoint strongly preferredExtensive experience managing complex executive calendars, including coordinating and prioritizing meetings and resolving scheduling conflictsProficient in the use of Microsoft Teams and other virtual meeting platforms (i.e. Zoom, Webex) to schedule meetings, prepare meeting logistics, manage invites and troubleshoot basic technical issuesExceptional business writing skills; ability to draft professional correspondence on behalf of senior executivesDemonstrate a high level of discretion by handling sensitive information with care and interacting with individuals in a professional, confidential and diplomatic manner. Ability to work independently and anticipate executive needs.Possess strong problem-solving skills and be able to work calmly under pressure and handle the day-to-day challenges of a dynamic office environmentAbility to maintain a cooperative, courteous, and professional relationship while speaking with other departments, employees, management and insureds; ability to communicate effectively with diplomacy and professionalismMust be detail-oriented, possess strong time management skills and be able to organize and prioritize effectively Ability to remain stationary for extended periods while working at a computerAbility to occasionally lift and move office materials weighing up to 10 poundsMust be able to work onsite, Monday – Friday from 9:00 am to 5:00 pm and have the flexibility to work additional hours as needed to support business demands and executive schedules.The actual compensation will be determined by experience and other factors permitted by law.
Read Less**This is an on-site position located in Roslyn, NY. **
General Summary: This position assists and supports the underwriting function by ensuring requests for claims histories and/or coverage verifications for all lines of business are provided timely and accurately, as well as other duties as requested.
Important Note: The Coverage Verification Specialist role is a temporary-to-hire employment opportunity. During the three-month trial period, skills, performance, and compatibility with the organization will be evaluated. If both parties find the role suitable after this period, an offer may be extended for regular full-time employment as an Coverage Verification Specialist.
Essential Duties & Responsibilities:
Process requests for claims histories and/or coverage verifications from brokers, insureds or third parties Review requests for completeness, including proper authorization from insured(s), and request additional information needed; search providers in eOasis CIS and determine all applicable policy typesInform Account Manager of loss run requests when appropriatePrepare and send claims history and/or coverage verification reports within 5 days of request receivedGenerate SAP report for Physician and Healthcare Facility policies as requestedPrepare reports manually for Healthcare Facility policies, adding data retrieved from eOasis regarding policy coverage and claims; follow guidelines for certain hospitals/facilities prior to providing informationSend reports via email to requestors; include original request and authorization document (if applicable)Enter data regarding requests for Physician policies in the Diary in eOasis Upload e-mail with reports to OnBase and/or corresponding Healthcare Facility files.Answer calls regarding COIs and Dec pages, both from automated prompts and operatorProcess requests for copies of COIs and Dec pages; send documents to insureds electronicallyIssue all new COIs to hospitals and facilities at insureds’ requestsAdd COIs to insureds’ policies as requested via eServices or e-mail; provide electronic copies to insuredsEnter data received for electronic delivery of COIs to Certificate Holders into eOasisAssist with sorting of incoming mailResponsible for weekly/monthly mass mailings of renewal declarations pages, COIs and other projectsMaintain highest level of customer service and produce accurate work Understand and achieve productivity requirements to meet underwriting objectivesRespond in a timely and professional manner to internal and external queries and requests received from our brokers and clients regarding requestsDemonstrate a sense of urgency and consistently meet processing deadlines per underwriting service standardsOther duties as assigned by managementEducation & Qualifications:
Associate degree and minimum of 2-3 years office related experience required. Customer service background preferredMust be proficient in Microsoft Office SuiteParticipate in assigned projects and departmental efforts as an active and positive team memberMust demonstrate ability to maintain an effective working relationship with other departments, employees, management and clientsExcellent verbal and written communication skillsMust be detail oriented and have good organizational skillsAbility to work without direct supervision, make independent decisions and meet specific deadlinesThe actual compensation for this position will be determined by experience and other factors permitted by law.
Read Less