Primex Clinical Laboratories is seeking a dependable and service-oriented Medical Courier to support our mission of advancing healthcare with precision and a personal touch. In this essential role, you will be responsible for the safe, timely, and accurate transportation of medical specimens and supplies between client sites and our laboratory facility. As the face of Primex to many of our clients, the Medical Courier plays a vital role in upholding our standards for reliability, professionalism, and care. This is a on-call position that would support the operation on an at-need basis.
Operate a personal or company vehicle to pick up and deliver medical specimens, lab supplies, and documents across designated routes in a safe and timely manner.
Load and unload materials, ensuring specimens are secure and properly stored during transport to preserve sample integrity.
Provide exceptional customer service during client interactions, representing the values and professionalism of Primex.
Follow assigned delivery schedules and optimize routes based on real-time traffic, weather, and logistics updates.
Utilize fleet management tools (e.g., tracking apps or devices) to support efficient delivery and communication with dispatch.
Maintain accurate logs and documentation of all pickups and deliveries.
Communicate promptly with dispatch or supervisor regarding delays, hazards, or delivery challenges.
Adhere to all safety, HIPAA, and biohazard handling protocols during transport.
Valid driver’s license with a clean driving record.
At least 1 year of driving, courier, or route delivery experience preferred.
Comfortable driving for extended periods and working independently.
Ability to lift and carry up to 50 lbs and load/unload materials.
Familiarity with basic GPS navigation and smartphone applications.
Strong communication skills and a customer-focused mindset.
Must be punctual, organized, and dependable under time-sensitive conditions.
Prior experience in a medical or clinical laboratory courier role.
Knowledge of specimen handling, lab logistics, or healthcare delivery environments.
Completion of HIPAA or DOT training a plus.
At Primex Clinical Laboratories, we're dedicated to enhancing health with precision and passion. Since 1996, we've proudly served diverse communities across California, Nevada, and American Samoa with reliable diagnostic testing and personalized service. Our couriers are the backbone of our operation, delivering more than just samples—they deliver trust, care, and connection.
Primex Clinical Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.
At Primex Clinical Laboratories, we’re dedicated to enhancing health with precision and passion. Since 1996, our presence in clinical diagnostics has been unwavering, serving clients across Central and Southern California, Nevada, and American Samoa. We pride ourselves on delivering personalized service and high-quality testing with quick, accurate results.
Role SummaryWe are seeking a reliable, detail-oriented Lab Assistant to support our laboratory operations. This role performs essential pre-analytical and post-analytical tasks that ensure timely and accurate patient testing. The ideal candidate is organized, adaptable, and committed to maintaining high standards of quality and efficiency in a fast-paced clinical environment.
Key ResponsibilitiesReceive, accession, and label patient specimens in accordance with laboratory procedures.
Prepare, centrifuge, aliquot, and distribute specimens to appropriate testing departments.
Assist with specimen storage, retrieval, and disposal following established protocols.
Monitor sample integrity and report any issues (e.g., leakage, mislabeling, insufficient quantity).
Support lab operations by maintaining supply inventory, restocking workstations, and ensuring cleanliness and organization of the workspace.
Perform routine equipment maintenance tasks such as cleaning centrifuges, refrigerators, and work areas.
Assist CLS staff by preparing reagents, loading analyzers, and submitting samples for testing as directed.
Handle inbound phone calls professionally and route inquiries to the appropriate team members.
Adhere to biosafety, PPE, and infection control protocols to ensure a safe and compliant working environment.
Participate in quality improvement activities and follow all CLIA, CAP, and state regulatory requirements.
Qualifications
Required:High school diploma or equivalent.
Previous experience in a clinical laboratory or medical environment or completion of a Lab Assistant/Phlebotomy training program.
Ability to follow detailed procedures and multitask efficiently.
Strong attention to detail and commitment to accuracy.
1+ year of experience as a Lab Assistant in a clinical lab setting (Chemistry, Hematology, Coagulation).
Familiarity with laboratory information systems (LIS).
Strong communication and organizational skills.
Additional Requirements
This position is an on-site at Primex Clinical Laboratories, Inc. 16742 Stagg St. #120 Van Nuys, CA 91406.
Must follow PPE and safety protocols at all times.
Ability to stand, walk, bend, and lift up to 25 lbs as needed for laboratory operations.
Must demonstrate teamwork, professionalism, and a cooperative attitude.
At Primex Clinical Laboratories, we’re dedicated to enhancing health with precision and passion. Since 1996, our presence in clinical diagnostics has been unwavering, serving clients across Central and Southern California, Nevada, and American Samoa. We pride ourselves on delivering personalized service and high-quality testing with quick, accurate results.
Role SummaryWe are seeking a reliable, detail-oriented Lab Assistant to support our laboratory operations. This role performs essential pre-analytical and post-analytical tasks that ensure timely and accurate patient testing. The ideal candidate is organized, adaptable, and committed to maintaining high standards of quality and efficiency in a fast-paced clinical environment.
Key ResponsibilitiesReceive, accession, and label patient specimens in accordance with laboratory procedures.
Prepare, centrifuge, aliquot, and distribute specimens to appropriate testing departments.
Assist with specimen storage, retrieval, and disposal following established protocols.
Monitor sample integrity and report any issues (e.g., leakage, mislabeling, insufficient quantity).
Support lab operations by maintaining supply inventory, restocking workstations, and ensuring cleanliness and organization of the workspace.
Perform routine equipment maintenance tasks such as cleaning centrifuges, refrigerators, and work areas.
Assist CLS staff by preparing reagents, loading analyzers, and submitting samples for testing as directed.
Handle inbound phone calls professionally and route inquiries to the appropriate team members.
Adhere to biosafety, PPE, and infection control protocols to ensure a safe and compliant working environment.
Participate in quality improvement activities and follow all CLIA, CAP, and state regulatory requirements.
Qualifications
Required:High school diploma or equivalent.
Previous experience in a clinical laboratory or medical environment or completion of a Lab Assistant/Phlebotomy training program.
Ability to follow detailed procedures and multitask efficiently.
Strong attention to detail and commitment to accuracy.
1+ year of experience as a Lab Assistant in a clinical lab setting (Chemistry, Hematology, Coagulation).
Familiarity with laboratory information systems (LIS).
Strong communication and organizational skills.
Additional Requirements
This position is an on-site at Primex Clinical Laboratories, Inc. 16742 Stagg St. #120 Van Nuys, CA 91406.
Must follow PPE and safety protocols at all times.
Ability to stand, walk, bend, and lift up to 25 lbs as needed for laboratory operations.
Must demonstrate teamwork, professionalism, and a cooperative attitude.
Systems Analyst I (Entry-Level)
Primex Clinical Laboratories is seeking a Systems Analyst I to join our mission of advancing healthcare with precision and a personal touch. As a trusted leader in diagnostics since 1996, we support communities across California, Nevada, and American Samoa with reliable, high-quality testing and responsive service.
Position Overview
The Systems Analyst I is an entry-level IT support role responsible for maintaining daily IT operations at Primex’s laboratory. This person will manage IT inventory, perform frontline help desk support, troubleshoot basic hardware/software issues, and monitor critical systems (like fax lines and the lab’s online portal). The ideal candidate is passionate about IT and eager to learn, with a solid foundation in Windows systems and networking basics. This role is on-site in Van Nuys and will report to the IT Manager (Systems Analyst II).
Key Responsibilities
IT Inventory Management: Maintain and track all IT assets (computers, printers, networking equipment, etc.), including updating inventory records and assisting with procurement of new hardware/software. Ensure spare equipment and supplies are organized for quick deployment.
Help Desk Support: Act as a first point of contact for internal staff’s IT issues. Respond to support tickets and calls for basic technical issues (password resets, email access, software installations, etc.). Escalate complex problems to the Systems Analyst II when necessary.
Hardware & Software Troubleshooting: Diagnose and resolve common problems with desktop PCs, laptops, printers, scanners, and laboratory devices. Perform routine maintenance such as installing updates, replacing toner, or coordinating warranty repairs. Troubleshoot Windows OS issues and assist users with Microsoft Office applications (Word, Excel, Outlook).
Network & Connectivity Tasks: Assist in basic network troubleshooting. This includes checking LAN/Wi-Fi connectivity for workstations, ensuring printers and network devices are online, and reporting any site-wide network outages. Understand fundamentals of TCP/IP, DNS, and VPN to support remote connectivity issues at a basic level.
Fax and Portal Monitoring: Regularly monitor the laboratory’s fax systems and physician portal to ensure they are functioning properly. This involves checking that incoming lab orders and outgoing results are transmitted via fax without errors and that the online portal for physicians is up-to-date. Promptly alert the IT Manager of any fax line failures or portal downtime and assist in basic troubleshooting (e.g. resetting fax machines or routers).
Assist with Laboratory Information System (LIS): Under guidance, help monitor the SchuyLab LIS for any interface errors or user issues. This could include checking that lab test orders from client clinics (via HL7 interface) are received and that results are transmitted correctly. Train to become proficient in basic LIS operations and data entry tasks as needed.
General IT Support Duties: Work closely with the IT team to support any ad-hoc IT needs such as setting up new user accounts, onboarding new employees with IT equipment, documenting common support resolutions, and maintaining IT procedure manuals. Ensure all support activities are logged and documented for accountability.
Qualifications & Skills
Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. (Current students or those with relevant certifications plus experience will also be considered.)
Technical Skills
Proficiency with Microsoft Windows OS (Windows 10/11) and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Basic understanding of networking (know how to troubleshoot internet connectivity, understand IP addresses, DHCP, Wi-Fi, etc.).
Familiarity with PowerShell or command-line scripting is a plus – ability to run or write simple scripts to automate tasks will be highly valued.
General knowledge of PC hardware components and peripherals, with the ability to replace parts or set up new hardware.
Laboratory Systems Exposure: Willingness to learn and work with SchuyLab, the lab’s Laboratory Information System (LIS). Prior experience with any LIS or medical record system is a bonus. Understanding of HL7 interfacing (Health Level 7 standards for healthcare data exchange) is preferred; the candidate should be eager to learn how lab orders/results interface between the LIS and external Electronic Medical Records. Familiarity with data reporting tools like Tableau or Power BI is also a plus (for assisting in generating basic reports or visuals from lab data).
Soft Skills: Strong troubleshooting and analytical skills with a keen attention to detail. Excellent communication skills – able to patiently assist non-IT staff with tech issues in a clear, courteous manner. Team-oriented and willing to take on new challenges; must demonstrate initiative and a desire to expand one’s skill set in the IT field. Reliable and able to work on-site during laboratory operating hours.
Other Requirements
Ability to multitask in a fast-paced environment such as a clinical lab. Basic understanding of data privacy and security (HIPAA) when handling patient-related information (training will be provided if needed).
Primex Clinical Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.
Read LessAt Primex Clinical Laboratories, we're dedicated to enhancing health with precision and passion. Since 1996, our presence in clinical diagnostics has been unwavering, serving clients across Central and Southern California, Nevada, and American Samoa. We pride ourselves on delivering personalized service and high-quality testing with quick, accurate results.
Job OverviewPrimex Clinical Laboratories is seeking an experienced Laboratory Biller to manage and optimize our revenue cycle. In this mid‑level role, you will prepare and submit high‑volume insurance claims, generate invoices for direct‑pay patients and corporate clients, and ensure accurate, compliant billing practices. You will collaborate with clinical, administrative, and finance teams to resolve issues and maximize reimbursement.
Key ResponsibilitiesClaims Submission: Prepare and submit clean claims to commercial insurers, Medicare, and Medi‑Cal using accurate CPT, ICD‑10, and HCPCS codes.
Invoicing: Generate and distribute invoices for self‑pay patients and direct client accounts, ensuring pricing aligns with contractual agreements.
Eligibility Verification: Confirm patient insurance coverage and obtain necessary pre‑authorizations before billing.
Denial Management: Investigate claim denials and rejections, identify root causes (coding, eligibility, documentation), and resubmit corrected claims or file appeals.
Payment Posting & Reconciliation: Accurately post and reconcile insurance and patient payments, ensuring all adjustments are documented and accounts are balanced.
Customer & Provider Support: Respond promptly to billing inquiries from patients, providers, and payers—clearly explaining charges, coverage, and payment options.
Cross‑Functional Collaboration: Partner with lab operations, client services, and IT teams to clarify service details, resolve billing discrepancies, and implement system improvements.
Compliance & Documentation: Maintain up‑to‑date knowledge of billing regulations (HIPAA, CMS guidelines) and ensure all billing activities adhere to company policy and legal requirements.
Reporting & Analytics: Produce regular billing performance reports (e.g., claim turnaround times, denial rates, aging analysis) and recommend process enhancements.
Experience: 2–3 years of laboratory or medical billing experience in a high‑volume environment.
Technical Proficiency: Hands‑on experience with billing software (e.g., Kareo, AdvancedMD) and clearinghouses, plus strong Excel skills for data analysis.
Coding Expertise: Solid understanding of CPT and ICD‑10 coding conventions, with a keen eye for detail.
Communication Skills: Professional, patient‑focused communication; ability to explain complex billing information in plain language.
Organizational Skills: Exceptional attention to detail with the ability to juggle multiple tasks, meet deadlines, and own your work.
Problem‑Solving: Proactive in identifying issues and driving resolutions to ensure timely reimbursement.
Primex Clinical Laboratories is seeking a Systems Analyst II to strengthen our mission of advancing healthcare with precision and a personal touch. As a trusted leader in diagnostics since 1996, we proudly serve communities across California, Nevada, and American Samoa with accurate, high-quality testing and responsive service.
In this mid-level role, the Systems Analyst II will play a key part in optimizing and expanding our laboratory technology infrastructure. You’ll lead initiatives that drive system efficiency, integration, and innovation—supporting the accuracy, speed, and personalized care our clients depend on. Join us in shaping a healthier future through strategic technology leadership and meaningful impact.
Position Overview
The Systems Analyst II is a mid-to-senior level position overseeing Primex’s IT infrastructure and services. This is a hands-on role that combines technical expertise with management responsibilities. The individual will manage complex IT operations including server and network administration, support for remote phlebotomy stations, LIS (SchuyLab) oversight, and coordination of IT projects and vendor relationships. They will ensure reliable connectivity and data exchange (including HL7 interfaces with client EMRs) and implement solutions for efficient lab operations. This on-site role in Van Nuys functions as the head of IT at the lab and reports to senior management (Laboratory Director).
Key Responsibilities
IT Operations Management: Oversee day-to-day IT operations for the entire laboratory and its remote field staff. Ensure all systems (servers, network, PCs, laboratory devices) are running smoothly and securely. Develop and enforce IT policies and standard operating procedures to maintain a stable IT environment.
User Support (Tier 2/3): Serve as the escalation point for complex technical issues. Provide advanced support to in-house lab personnel as well as remote phlebotomists in the field. For example, troubleshoot VPN connections for phlebotomists accessing the LIS remotely, resolve connectivity issues with remote printing of lab reports, and support any IT needs at off-site clinics drawing samples for Primex.
Server & Network Administration: Maintain all Windows servers and network equipment in the lab. This includes managing Windows Server environments (user accounts, Group Policy, Active Directory, file and print services) and ensuring data backups and recovery plans are in place. Monitor server performance and integrity; apply updates/patches regularly. Manage network infrastructure (switches, routers, firewalls, Wi-Fi) to ensure reliable internal and external connectivity. Oversee VPN setup and security for remote access.
Virtualization and Infrastructure: Administer the lab’s virtualized environments (using Hyper-V or VMware). Create and manage virtual machines that host critical applications (LIS, database servers, etc.), optimizing resources and ensuring high availability. Troubleshoot any virtualization issues and plan capacity for future growth.
LIS Management (SchuyLab): Act as the primary administrator for the SchuyLab Laboratory Information System. Responsibilities include user account management, configuring lab test profiles, instrument interfaces, and ensuring LIS software updates are tested and applied. Work closely with lab leadership to customize LIS reports and workflows as needed. Monitor the LIS for any errors or downtime and coordinate with the vendor’s support for timely resolution. Manage HL7 interfaces between the LIS and clients’ Electronic Medical Records (EMR) systems – ensure lab results and orders are exchanged correctly in the HL7 format. This involves checking interface logs, addressing message errors, and collaborating with partner clinics to test and maintain these connections.
Data Integration & Reporting: Develop and maintain custom reports and scripts to support lab operations. Using PowerShell or batch scripting, automate routine tasks such as data exports, result uploads, or instrument data processing. Utilize business intelligence tools like Tableau or Power BI to create dashboards or regular reports for management (e.g. test volumes, turnaround times, quality metrics). Provide insights by querying LIS databases and presenting data in a meaningful way to help drive decision-making.
Fax and Communication Systems: Oversee the lab’s fax server or electronic fax solution and the physician results portal. Troubleshoot any fax transmission issues (failed result faxes, etc.) and coordinate fixes (might involve telecom providers or switching to electronic fax methods). Ensure the Physician Portal and remote printing systems are functioning so that doctors and clients receive lab reports seamlessly. This may include setting up secure printing software or managing remote desktop printers at client sites and providing support for any portal login issues or result retrieval problems.
Project & Vendor Coordination: Lead IT projects such as LIS upgrades, new instrument interfaces, or facility expansions. Plan and execute project timelines with minimal disruption to lab services. Coordinate with external vendors and service providers – for example, liaise with the SchuyLab LIS vendor support team for advanced troubleshooting or system enhancements, and with EMR vendors for interface updates. Negotiate and manage contracts for IT services (internet service providers, hardware maintenance, software licenses). Ensure external LIS support tickets are logged and resolved, and that the lab’s needs are prioritized.
IT Strategy & Development: Work with senior management to identify technology needs and improvements. Propose solutions for laboratory workflow enhancement (such as introducing a new inventory tracking database or improving result delivery methods). Design and implement a database for inventory management if needed, to better track laboratory supplies and equipment life cycles. Stay updated on healthcare IT best practices and security standards, implementing upgrades or policy changes (e.g., improved cybersecurity measures or compliance with HIPAA regulations for patient data protection).
Team Leadership: Supervise junior IT staff (such as the Systems Analyst I or any IT technicians). Provide mentorship, assign tasks, and verify quality of work. Foster a collaborative environment and ensure the IT team is responsive and knowledgeable. Conduct training sessions for staff on new systems or protocols as needed. Also, train lab personnel on IT policies or new technologies deployed.
Documentation and Compliance: Create and maintain documentation for IT infrastructure, configurations, and troubleshooting guides. Keep an updated knowledge base for common issues and resolutions. Ensure the laboratory’s IT practices comply with applicable regulations (CLIA, CAP, HIPAA, etc.) by implementing proper access controls and data safeguards. Perform periodic audits of systems and permissions, and support any IT-related aspects of lab inspections or audits.
Qualifications & Skills
Education: Bachelor’s degree in Computer Science, Information Systems, or related field preferred. Equivalent work experience in IT, especially in a healthcare or laboratory setting, will be considered. Ongoing professional education or certifications are a plus.
Experience: 5+ years of progressive IT experience is expected, including system/network administration and user support. Prior experience in a clinical laboratory, hospital, or healthcare environment is highly advantageous, particularly with LIS or electronic health record systems. Experience in a lead or managerial IT role (formally or informally) is preferred for those applying to the IT Manager level.
Technical Proficiency
Server & Network: Strong hands-on knowledge of Windows Server operating systems and Active Directory administration. Comfortable managing DNS, DHCP, file permissions, and Group Policies in a domain environment. Solid understanding of networking concepts (LAN/WAN, VLANs, VPNs, firewall rules). Experience with maintaining network hardware (switches/routers) and troubleshooting network performance issues.
Virtualization: Proven experience with virtualization platforms such as Microsoft Hyper-V or VMware. Ability to create, configure, and maintain virtual machines and understand virtualization host clustering, storage, and snapshots.
Scripting & Automation: Proficient in PowerShell scripting and writing batch files or other automation scripts. Can develop scripts to automate repetitive tasks (e.g., nightly data extracts, user account batch updates, log monitoring). Familiarity with SQL queries or basic database management is a plus for querying the LIS or other systems.
Laboratory Systems: In-depth understanding of LIS or LIMS (Laboratory Information Systems). Experience with SchuyLab or a similar LIS is strongly preferred. Should understand how laboratory instruments interface with LIS and how results are managed in the system. Knowledge of HL7 standards and practical experience working with HL7 interfacing between systems (such as integrating an LIS with an EMR or hospital system) is required. The candidate should be able to troubleshoot data flow issues and communicate effectively with external interface partners
Analytics & Reporting: Experience using Tableau, Power BI, or similar tools to analyze data and create visual reports. Able to gather requirements from management to produce periodic metrics or dashboards (for example, weekly test volumes or TAT reports). Advanced Excel skills (pivot tables, formulas) can also be useful for reporting purposes.
Tools & Other Tech: Familiarity with remote support tools (Remote Desktop, VPN clients), and possibly experience with electronic fax systems or cloud phone systems. Any experience with inventory or asset management systems is helpful. Knowledge of cybersecurity principles (antivirus, endpoint protection, access control) to keep the lab’s IT environment secure.
Soft Skills & Abilities
Leadership: Demonstrated ability to lead small teams or projects. Strong organizational skills to juggle multiple priorities and projects. Capable of mentoring junior staff and fostering a dependable support team.
Problem-Solving: Excellent analytical and troubleshooting abilities, especially in high-pressure or time-sensitive situations (e.g., LIS goes down, network outage affecting lab operations). A proactive mindset to identify potential issues before they escalate and to implement preventive measures.
Communication: Exceptional communication skills, both written and verbal. Able to explain technical concepts to non-technical stakeholders clearly and to write clear documentation. Comfortable coordinating with external vendors or client IT departments in a professional manner.
Adaptability: Flexibility to handle a wide variety of tasks – from strategic planning with executives to hands-on fixing a network cable. Eagerness to stay current with new technologies and apply them to benefit the lab. A customer-service orientation is important, given this role supports healthcare professionals who rely on timely results.
Integrity and Compliance: Must understand the importance of patient data confidentiality and uphold all privacy and security regulations. Should exhibit a detail-oriented approach, ensuring accuracy and reliability in lab information systems.
Primex Clinical Laboratories is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.
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