The Customer Support Manager at Prime VitaCare Company is responsible for leading the patient and client support team to ensure efficient, compassionate, and professional service delivery. This role is vital in maintaining the company's reputation for exceptional patient communication and satisfaction. Responsibilities Supervise the daily operations of the customer support departmentTrain and develop staff to ensure consistent, high-quality patient communicationHandle escalated inquiries, complaints, and service issues with professionalismDevelop and maintain scripts, policies, and procedures for support interactionsTrack and analyze service metrics to identify areas for improvementCollaborate with HR and IT to implement support tools and systemsEnsure compliance with healthcare regulations and standardsMonitor team performance and provide feedback for improvementFoster a positive team environment that encourages professional growth Requirements Bachelor's DegreeSalary: $85,000.00 per year
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