Job DescriptionJob DescriptionBenefits:
Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insurance
Job description
We are searching for talented a Client Engagement Specialist to join our team in our team. You will be responsible for attracting candidates, evaluating resumes, scheduling and conducting interviews and managing the hiring paperwork. As a Scheduler, you have thorough knowledge of HR best practices and have innovative ideas and must be able to multitask. Come grow with us!
Essential Functions and Responsibilities:
Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.Being able to review care plans of new cases with both the clients and the caregivers making sure it is well understood before service starts.Managing last minute call outs and finding appropriate coverage.Maintains adequate numbers of available on-call caregivers.Responsible for answering the on-call telephone on nights/weekends.Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relationsMaintain absolute confidentiality of all information pertaining to employees, clients and clients family membersPerform general clerical duties prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentationCreate and update client and caregiver records to ensure compliance with company policies and proceduresMaintain organized documentation for caregivers, client files, and payrollAbility to multi-task effectively, prioritize tasks and perform timely in a highly demanding environmentStrong organizational skills and attention to detailAbility to take initiative, work independently, and make decisions without being instructed by managementProficiency with Microsoft Office (Word, Excel and Outlook) applications and ability to learn new software.Excellent and Thorough Written and Oral Communication and Documentation between staff, clients, and familyStrong attention to detail and problem solving abilities are neededMust have excellent computer skills
Schedule:
Monday to FridayOn callWeekends as neededWork Location: In person
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