JOB TITLE: Patient Services Representative (PSR)
DEPARTMENT: Express
REPORTS TO: Practice Manager
STATUS: Non-exempt
Compensation: $18.27/hr is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk/ office administration experience.
Schedule:
Monday-Friday 8:00am-8:00pm
SUMMARY:
Performs a variety of front desk functions in a medical office to include registering patients,
making appointments, and processing patient payments by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT REGISTRATION AND OUT PROCESSING:
Performs all functions checking in and outpatients in an accurate and timely manner.Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.PATIENT CARE:
Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.Schedules patient appointments in an accurate and timely manner.Assists patients with insurance questions.Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.OFFICE OPERATIONS:
Answers the phone, takes messages and routes them to the appropriate area in a timely manner. Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.Verifies all fee tickets are complete and charges are entered in the practice management system.Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.Pulls charts as needed and as indicated by provider.Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.Maintains appearance and materials in lobby.SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
None necessary.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
None necessary.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
DEPARTMENT: Medical Operations
REPORTS TO: Practice Manager
STATUS: Non-exempt
SUMMARY:
Assists in examination and treatment of patients under a Provider’s direction by performing the
following duties.
Compensation: $18.85 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical assistant experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT CARE:
Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider. Documents all patient communication in patient charts to include any Provider directed instructions.Supports the patient through the education and information on community resources, such as classes, support groups and pharmacy assistance programs. Provides education and support to patients and families as directed by the Provider. Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.Makes appointments as needed and directed by the Provider.CLINICAL:
As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws. Documents all procedures in the patient’s chart.Documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient charts; communicates results and orders to patients as directed by the Provider.Serves as a liaison to pharmacies (Ex. In regards to new and refill prescriptions and follows up with patients as needed).Participates in both patient and practice level meetings.Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.OPERATIONS:
Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols. Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.Inventories and requests supplies.Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.Support a shared goal model in order to achieve high-quality care that is patient and family centeredParticipates in scheduled pre-visit planning/huddle processFacilitates coordination of care following hospital, ER utilization or follow up from specialty providersMay participate in team meetings and quality improvement activities as necessarySUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent and graduation from an accredited program for Medical
Assistants. MA Registration or Certification required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Job Descriptions Manual
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
CPR certification required. Certified or Registered Medical Assistant required.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room
procedures. Knowledge of medical equipment and instruments to administer patient care. Skill
in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric
patients and patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
JOB TITLE: Dental Assistant
DEPARTMENT: Dental
REPORTS TO: Practice Manager
STATUS: Non-Exempt
Compensation: $19.98 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant dental assistant experience and relevant certifications.
Summary:
A full time, non-exempt position responsible for assisting the dentist(s) and dental hygienist(s)
in the direct provision of primary care dental services to patients of the center. The Dental
Assistant is also responsible for sterilization, preparation and inventory control of dental
instruments and supplies.
Essential Duties and Responsibilities:
Assists patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the dentist or dental hygienist. Serves as dentist’s or dental hygienist’s chair-side assistant. Prepares operatory for patient treatment as per Dental Department protocols and the dentist’s or dental hygienist’s directions. Exposes and develops dental radiographs in accordance with state regulations and law as well as Dental Department directive and protocol. Performs independent procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Department directive and protocol. Maintains Dental Department equipment in accordance with manufacturer’s directions and Dental Department policy and protocol. Maintains all Dental Department areas in compliance with Dental Department directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues. Maintains adequate operatory supplies and compiles a list of individual item shortages for inventory control and ordering purposes. Maintains a list of all Dental Department patients, monitors patient flow, and assists the Chief Clinical Officer, dentist(s) and dental hygienist(s) in assuring that all patient records and documents are properly and accurately completed and filed. Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Department. Assists with various clinical and administrative functions of the center as appropriate and time permits. Insures the sterility of all reusable dental instruments and equipment in accordance with Dental Department directive and protocol. Insures the proper disposal of all contaminated or potentially contaminated materials in accordance with Dental Department directive, center policy as well as state and federal regulation(s). Performs all functions in full compliance with the center’s and the Dental Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions. Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required. Travels when necessary to meet operational needs. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives. Responsible for personal compliance in full with all applicable federal, state, local and center rules, regulations, protocols and procedures including but not limited to the participation of a Dental Assistant in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, work place safety, public health and confidentiality.SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED certificate required. Completion of accredited course in dental
assisting preferred. The ability to work with persons from a wide diversity of social, ethnic and
economic backgrounds is necessary. The Dental Assistant must be able to creatively work with
other health care professionals from a variety of disciplines to achieve maximal results for the
center’s patient from a system of integrated primary health care.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of the
Practice Management System, Microsoft Office Suite, and Accounting software.
CERTIFICATES, LICENSES, REGISTRATIONS:
Certified Dental Assistant preferred. Current CPR (BLS) required.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish helpful.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged sitting or standing may be required. Those physical movements and the degree of
mobility, manual dexterity and hand-eye coordination normally associated with the practice of
modern oral hygiene will be performed on a repetitive basis. The ability to distinguish letters
and symbols, as well as the ability to utilize telephone, computer terminals and copiers is
required. Work under stressful conditions as well as irregular hours may be required. Frequent
exposure to communicable diseases, body fluids, toxic substances, medicinal preparations,
radiation and other conditions common to a clinical environment may routinely be
encountered.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
Read LessAbout Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
340B Quality Coordinator Summary
The 340B Quality Coordinator plays a critical role supporting all things 340B at PHS. With strong organizational skills, high accountability, and consistent follow-through, the Quality Coordinator partners with the Director of Pharmacy to ensure PHS 340B compliance and optimization.
The Quality Coordinator acts as the liaison with necessary affiliated departments to ensure 340B Program Integrity. The Quality Coordinator is the main contact for all 340B partners including contract pharmacies, TPAs, and wholesalers.
A Day in the Life
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
340B Initiatives
· Provides support of the 340B Program for the entire organization.
· Actively engages with senior leadership and participates in decision-making processes related to the implementation of new 340B processes.
· Provides regular financial and operational reports around the PHS 340B program and regular analysis around growth opportunities.
· Review 340B Program policies and procedures on an ongoing basis and offer contributions and changes to ensure 340B compliance
· Provides ongoing training, education, and communication required for the 340B Program to the entire organization.
· Monitors and assesses 340B guidance and/or rule changes, including, but not limited to HRSA/OPA rules, Medicaid changes, and Manufacture restrictions.
· Coordinates relationships, billing services, and compliance with contracted 340B pharmacies. Maintains all 340B contracts.
Business and Compliance Priorities
· Responsible for ensuring HRSA 340B OPAIS remains up to date and accurate
· Ensure 340B compliance including managing regular audits and ensuring all adverse findings are addressed
· Audits payments and invoices to ensure they match expected amounts from wholesalers and TPAs
· Partners with the finance department to ensure financial performance matches budgeted expectations
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
QUALIFICATIONS:
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate also required to meet the following qualifications:
· Professional work style with high level of problem-solving skills
· Ability to work independently and within a team environment
· Required Education and Licenses: High School Diploma or General Equivalent Development (GED)
· High level of comfort with Microsoft products including Excel
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing
the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessDEPARTMENT: Medical Operations - Express
REPORTS TO: Practice Manager
STATUS: Non-exempt
SUMMARY:
Assists in examination and treatment of patients under a Provider’s direction by performing the
following duties.
Compensation: The starting rate hourly for the position is $18.85/hour for MA's & $25.36/hour for LPN's. The starting rate has the potential to go up depending on years of relevant experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT CARE:
Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider. Documents all patient communication in patient charts to include any Provider directed instructions.Supports the patient through the education and information on community resources, such as classes, support groups and pharmacy assistance programs. Provides education and support to patients and families as directed by the Provider. Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.Makes appointments as needed and directed by the Provider.CLINICAL:
As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws. Documents all procedures in the patient’s chart.Documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient charts; communicates results and orders to patients as directed by the Provider.Serves as a liaison to pharmacies (Ex. In regards to new and refill prescriptions and follows up with patients as needed).Participates in both patient and practice level meetings.Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.OPERATIONS:
Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols. Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.Inventories and requests supplies.Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.Support a shared goal model in order to achieve high-quality care that is patient and family centeredParticipates in scheduled pre-visit planning/huddle processFacilitates coordination of care following hospital, ER utilization or follow up from specialty providersMay participate in team meetings and quality improvement activities as necessarySUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent and graduation from an accredited program for Medical
Assistants. MA Registration or Certification required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Job Descriptions Manual
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
CPR certification required. Certified or Registered Medical Assistant required.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room
procedures. Knowledge of medical equipment and instruments to administer patient care. Skill
in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric
patients and patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
DEPARTMENT: Medical Operations
REPORTS TO: Practice Manager
STATUS: Non-exempt
SUMMARY:
Assists in examination and treatment of patients under a Provider’s direction by performing the
following duties.
Compensation: The starting rate hourly for the position is $18.85/hour for MA's & $25.36/hour for LPN's. The starting rate has the potential to go up depending on years of relevant experience.
Schedule: Typically 7:30 am- 4:30 - there are days where you will be required to stay until 5:30 for late providers. This role is 40 hours per week and there are no exceptions with this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT CARE:
Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider. Documents all patient communication in patient charts to include any Provider directed instructions.Supports the patient through the education and information on community resources, such as classes, support groups and pharmacy assistance programs. Provides education and support to patients and families as directed by the Provider. Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.Makes appointments as needed and directed by the Provider.CLINICAL:
As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws. Documents all procedures in the patient’s chart.Documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient charts; communicates results and orders to patients as directed by the Provider.Serves as a liaison to pharmacies (Ex. In regards to new and refill prescriptions and follows up with patients as needed).Participates in both patient and practice level meetings.Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.OPERATIONS:
Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols. Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.Inventories and requests supplies.Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.Support a shared goal model in order to achieve high-quality care that is patient and family centeredParticipates in scheduled pre-visit planning/huddle processFacilitates coordination of care following hospital, ER utilization or follow up from specialty providersMay participate in team meetings and quality improvement activities as necessarySUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent and graduation from an accredited program for Medical
Assistants. MA Registration or Certification required.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Job Descriptions Manual
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
CPR certification required. Certified or Registered Medical Assistant required.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room
procedures. Knowledge of medical equipment and instruments to administer patient care. Skill
in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric
patients and patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
JOB TITLE: Dental Assistant
DEPARTMENT: Dental
REPORTS TO: Practice Manager
STATUS: Non-Exempt
Compensation: $19.98 is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant dental assistant experience and relevant certifications.
Summary:
A full time, non-exempt position responsible for assisting the dentist(s) and dental hygienist(s)
in the direct provision of primary care dental services to patients of the center. The Dental
Assistant is also responsible for sterilization, preparation and inventory control of dental
instruments and supplies.
Essential Duties and Responsibilities:
Assists patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the dentist or dental hygienist. Serves as dentist’s or dental hygienist’s chair-side assistant. Prepares operatory for patient treatment as per Dental Department protocols and the dentist’s or dental hygienist’s directions. Exposes and develops dental radiographs in accordance with state regulations and law as well as Dental Department directive and protocol. Performs independent procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Department directive and protocol. Maintains Dental Department equipment in accordance with manufacturer’s directions and Dental Department policy and protocol. Maintains all Dental Department areas in compliance with Dental Department directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues. Maintains adequate operatory supplies and compiles a list of individual item shortages for inventory control and ordering purposes. Maintains a list of all Dental Department patients, monitors patient flow, and assists the Chief Clinical Officer, dentist(s) and dental hygienist(s) in assuring that all patient records and documents are properly and accurately completed and filed. Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Department. Assists with various clinical and administrative functions of the center as appropriate and time permits. Insures the sterility of all reusable dental instruments and equipment in accordance with Dental Department directive and protocol. Insures the proper disposal of all contaminated or potentially contaminated materials in accordance with Dental Department directive, center policy as well as state and federal regulation(s). Performs all functions in full compliance with the center’s and the Dental Department Exposure Control Plan including but not limited to the use of Personal Protective Equipment and Universal Precautions. Participates in appropriate health promotion / disease prevention activities, both on-site and off-site as required. Travels when necessary to meet operational needs. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives. Responsible for personal compliance in full with all applicable federal, state, local and center rules, regulations, protocols and procedures including but not limited to the participation of a Dental Assistant in the provision of clinical dental care, as well as those relating to, but not limited to personnel issues, work place safety, public health and confidentiality.SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED certificate required. Completion of accredited course in dental
assisting preferred. The ability to work with persons from a wide diversity of social, ethnic and
economic backgrounds is necessary. The Dental Assistant must be able to creatively work with
other health care professionals from a variety of disciplines to achieve maximal results for the
center’s patient from a system of integrated primary health care.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of the
Practice Management System, Microsoft Office Suite, and Accounting software.
CERTIFICATES, LICENSES, REGISTRATIONS:
Certified Dental Assistant preferred. Current CPR (BLS) required.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish helpful.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged sitting or standing may be required. Those physical movements and the degree of
mobility, manual dexterity and hand-eye coordination normally associated with the practice of
modern oral hygiene will be performed on a repetitive basis. The ability to distinguish letters
and symbols, as well as the ability to utilize telephone, computer terminals and copiers is
required. Work under stressful conditions as well as irregular hours may be required. Frequent
exposure to communicable diseases, body fluids, toxic substances, medicinal preparations,
radiation and other conditions common to a clinical environment may routinely be
encountered.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is occasionally exposed to fumes or airborne
particles; toxic or caustic chemicals and risk of radiation. The noise level in the work
environment is usually moderate.
Read LessJOB TITLE: Patient Services Representative (PSR)
DEPARTMENT: Patient Access
REPORTS TO: Practice Manager
STATUS: Non-exempt
Compensation: $18.27/hour is the starting rate hourly for the position. The starting rate has the potential to go up depending on years of relevant medical front desk/ office administration experience.
You will also receive a $1.00/hour differential for being bilingual.
SUMMARY:
Performs a variety of front desk functions in a medical office to include registering patients,
making appointments, and processing patient payments by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT REGISTRATION AND OUT PROCESSING:
Performs all functions checking in and out patients in an accurate and timely manner.Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.PATIENT CARE:
Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.Schedules patient appointments in an accurate and timely manner.Assists patients with insurance questions.Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.OFFICE OPERATIONS:
Answers the phone, takes messages and routes them to the appropriate area in a timely manner. Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.Verifies all fee tickets are complete and charges are entered in the practice management system.Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.Pulls charts as needed and as indicated by provider.Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.Maintains appearance and materials in lobby.SUPERVISORY RESPONSIBILITIES:
No direct reports.
Requirements:QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or equivalent.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished
in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of
current practice management system, electronic medical record, Microsoft Word, text paging,
Internet, and Intranet.
CERTIFICATES, LICENSES, REGISTRATIONS:
None necessary.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
None necessary.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is
occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift
and /or move up to 25 pounds. Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and ability to adjust focus.
About Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Health Information Clerk Summary
The Health Information Clerk will be responsible for establishing and maintaining the health information processing (electronic and hard copy) needs of the organization. This includes creating and maintaining patient records, providing assistance with records releases, conducting audits, etc. in compliance with state and federal regulations as well as HIPAA. The Health Information Clerk will understand and fully support the mission, vision, and value statements of Primary Health Solutions.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
· Conducts routine medical record-keeping operations and healthcare information management to ensure secure, accurate and reliable patient information management that complies with all applicable organizational, local, state, federal regulations.
· Works closely with administration, vendors, and staff to support the requests from patients and outside entities for obtaining records to support patient care.
· Follows established policies and procedures to ensure effective and compliant record management, makes suggestions for process improvements.
· Assists in implementation of digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage.
· Assist in facilitation of the retrieval, collection, and requests for medical records made by staff, patients, and affiliates.
· Monitor, facilitate and track all records requests, releases, and authorizations within the Electronic Medical Record.
· Abide by, adhere to, and conform to all applicable organizational, local, state, federal regulations.
· Maintains an up to date understanding of applicable policies, processes, laws, and regulations relative to the processing of patient health information (PHI).
· Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to supervisor to protect patient health information.
· Assist patients, staff and affiliates with medical records requests and questions.
· Performs all other duties and tasks as assigned.
Requirements:Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
· Associate degree or a similarly accredited program in health information technology preferred.
· Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
· At least 3 years of experience in a medical office setting.
· Strong data entry skills.
· Excellent verbal and written communication skills.
· Advanced organization skills.
· Attention to detail to ensure accuracy.
· Familiarity with medical terminology.
· Basic computer skills to scan, organize and access electronic health records.
· Able to work independently and possess strong time management skills.
· Excellent problem-solving skills.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
Other Applicable Requirements
Ability to speak Spanish desirable. Skill in maintaining records and recording test results. Skill with patients in lower socio-economic sectors of the community.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read Less