EHR Support Generalist
Department: Information Technology
Reports To: Director of Information Technology
FLSA Classi?cation: Exempt
Remote or in-person work options available.
About Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
NextGen Analyst Summary
The EHR Support Generalist is part of a collaborative team, responsible in supporting and assisting staff with the Nextgen EHR platform, including monitoring daily issue resolution and support services to staff across the organization. As an EHR Support Generalist you will collaborate with internal teams, including leadership, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address tickets submitted and assist the Nextgen Analyst with projects and necessary support.
A Day in the Life
User Administration/Support
- Respond to end-user inquiries, issues, and requests related to NextGen applications.
- Provide timely and effective technical support through various channels, including tickets, emails, and phone calls.
- Collaborate with users to understand their needs and challenges, offering solutions and guidance.
- Participate and/or assist in end-user training sessions on workflows and best practices.
- Assist in creation of new NextGen user accounts and setup.
- Assist the Nextgen Analyst with projects dealing with the EHR system.
- Provide after-hours support (rotation) on an as needed basis depending on severity of issues.
- Provide Tier 1 & Tier 2 support for Nextgen related items.
Troubleshooting
- Assist in resolving technical issues related to NextGen functionality.
- Investigate and analyze system errors and recommend and/or escalate for corrective action to the Nextgen Analyst.
Quality Assurance
- Perform routine system audits to ensure data accuracy and compliance.
- Contribute to testing activities during system upgrades or enhancements.
- Work extensively with the Nextgen Analyst on any anomalies or outstanding issues affecting user performance.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using various contexts and formats, including writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, ?nds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks,
develops good work procedures, manages time well, and handles information ?ow.
Requirements:Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Minimum of an associate's degree or minimum 2 years of related experience in IT with the Nextgen EHR system.
Must have Nextgen EPM experience.
Ability to troubleshoot technical issues and provide effective solutions.
Ability to maintain proper time management.
Detail-oriented with a commitment to delivering high-quality support.
Preferred Certifications:
NextGen Certified Professional (NCP) preferred but not required.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain pro?cient knowledge of current practice management systems, electronic medical record, Microsoft Of?ce 365, patient portal, phone systems, text paging, Internet, and Intranet.
Other Applicable Requirements
Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities and leadership experience. Demonstrates program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrates understanding and appreciation for diverse cultures.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to ?nger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Speci?c vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Af?rmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessCase Manager
Department: Administration
Reports To: Clinic Operations Director
FLSA Classification: Exempt
Last Updated: Feb 2025
About Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Case Manager Summary
The Case Manager will facilitate the transition of individuals from jail to the community, focusing on
connecting them to primary care and addressing healthcare needs. They will coordinate care, assist
with navigating the healthcare system, and address social determinants affecting reintegration. This
role ensures access to medical, medication, behavioral health, and social services post-incarceration.
Additionally, the Case Manager embodies PHS’ RISE values in interactions with patients and staff.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job
description restricts management’s right to assign or reassign duties and responsibilities to this job
at any time.
Facilitate care coordination for patients transitioning from jail or other community institutions, ensuring they are linked to primary care services immediately upon release.Complete intake assessments for individuals leaving jail to identify their medical, mental health, and social needs.Develop and implement individualized care plans in collaboration with PHS care team and community partners.Schedule and coordinate appointments for patients needing medical care, mental health services and other specialty care.Monitor patient progress and provide regular follow-up to ensure adherence to care plans, medications and treatment recommendations.Provide benefit coordination including assistance in enrolling into state and federal benefits e.g., MedicaidConnect patients to community resources such as housing, transportation, food assistance, substance use treatment and other wrap-around services.Maintain accurate documentation of all interactions, care plans, and patient progress in the patient tracking system.Work with correctional facilities, probation officers, and other community organizations to ensure seamless service coordination and care delivery.Core Competencies
Making Complex Decisions: decision qualityTaking Initiative: action-orientedInfluencing People: communicates effectively, drives engagementBeing Authentic: instills trustBeing Open: demonstrates self-awareness, self-developmentBeing Flexible and Adaptable: being resilient and nimble learner Requirements:Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
Education/Experience
Bachelor’s degree in social work, Nursing, Psychology, or a related field is required. A minimum of 2
years of case management experience is required, preferably in a healthcare or social services setting.
Experience working with individuals transitioning from the criminal justice system (e.g., jail or prison)
is strongly preferred. Knowledge of benefit coordination, community resources, and behavioral
health care services is preferred.
Language Skills
Ability to communicate effectively with individuals from diverse backgrounds, including those with
varying literacy levels and cognitive abilities. Proficiency in written and verbal communication,
including the ability to write clear, concise case notes and progress reports.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where
only limited standardization exists. Ability to analyze complex situations, assess patient needs, and
devise effective care plans. Strong problem-solving skills, with the ability to work independently and
make decisions to meet patients' needs in a timely manner. Ability to adapt to changing
environments and effectively handle emotional or crisis situations with patients.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge to be
proficient of current electronic health record, practice management system and Microsoft 365
including Outlook, Excel and Word.
Other Applicable Requirements
Strong communicator and listener to patients and associates. Strong interpersonal skills (friendly,
caring, patient). Strong verbal/written communication skills. Strong organizational skills and attention
to detail.
Physical Demands
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands
to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally
required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to
25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral
vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. While performing
the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or
caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without
regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual
orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice
Read LessAbout Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Health Information Clerk Summary
The Health Information Clerk will be responsible for establishing and maintaining the health information processing (electronic and hard copy) needs of the organization. This includes creating and maintaining patient records, providing assistance with records releases, conducting audits, etc. in compliance with state and federal regulations as well as HIPAA. The Health Information Clerk will understand and fully support the mission, vision, and value statements of Primary Health Solutions.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
· Conducts routine medical record-keeping operations and healthcare information management to ensure secure, accurate and reliable patient information management that complies with all applicable organizational, local, state, federal regulations.
· Works closely with administration, vendors, and staff to support the requests from patients and outside entities for obtaining records to support patient care.
· Follows established policies and procedures to ensure effective and compliant record management, makes suggestions for process improvements.
· Assists in implementation of digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage.
· Assist in facilitation of the retrieval, collection, and requests for medical records made by staff, patients, and affiliates.
· Monitor, facilitate and track all records requests, releases, and authorizations within the Electronic Medical Record.
· Abide by, adhere to, and conform to all applicable organizational, local, state, federal regulations.
· Maintains an up to date understanding of applicable policies, processes, laws, and regulations relative to the processing of patient health information (PHI).
· Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to supervisor to protect patient health information.
· Assist patients, staff and affiliates with medical records requests and questions.
· Performs all other duties and tasks as assigned.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
· Associate degree or a similarly accredited program in health information technology preferred.
· Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
· At least 3 years of experience in a medical office setting.
· Strong data entry skills.
· Excellent verbal and written communication skills.
· Advanced organization skills.
· Attention to detail to ensure accuracy.
· Familiarity with medical terminology.
· Basic computer skills to scan, organize and access electronic health records.
· Able to work independently and possess strong time management skills.
· Excellent problem-solving skills.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred.
Other Applicable Requirements
Ability to speak Spanish desirable. Skill in maintaining records and recording test results. Skill with patients in lower socio-economic sectors of the community.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessLocation: Administration Office – 300 High Street, Hamilton, OH 45011
Schedule: Full-Time / Exempt
This role is 100% on site in Hamilton, Ohio 45011.
Join Primary Health Solutions (PHS) — a community-based, non-profit healthcare organization serving Southwest Ohio. We’re dedicated to improving lives through Primary Care, Women’s Health, Behavioral Health, Dental, and Vision services.
We believe in helping our employees grow and thrive while serving with purpose.
Perks & Benefits:
Retirement Plan – 3% Employer Contribution + Employer MatchAs a Clinical Recruiter, you’ll play a vital role in building strong care teams that serve our community. You’ll manage full-cycle recruitment for clinical roles such as Medical Assistants, LPNs, RNs, Dental Assistants, and Dental Hygienists.
You’ll partner closely with clinical leadership to identify staffing needs, attract top candidates, and deliver a seamless hiring experience.
Respect | Innovate | Stewardship | Excellence Join us in making a difference where it matters most — in the lives of those we serve. Apply today to become part of a mission-driven team at Primary Health Solutions!
Read LessDepartment: Dental
Reports To: Dental Director
Status: Non-Exempt
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Dental Referral Coordinator
Primary Health Solutions is seeking a dedicated and detail-oriented Dental Referral Coordinator to join our dental team. The ideal candidate will play a key role in managing patient referrals, ensuring efficient communication between patients, dental providers, and insurance companies to support seamless care. This position requires knowledge of dental and medical terminology, coding practices, and insurance verification processes to facilitate optimal patient experience.
A Day in the Life
Track, coordinate, and communicate patient referrals efficiently to ensure a seamless referral experience.Ensure complete and accurate patient registration, including demographic information and current insurance details.Manage requests from third-party referral sources, providing necessary information and documentation.Serve as the main point of contact for the multidisciplinary evaluation process, managing patient scheduling, third-party communications, and internal coordination.Gather and organize information related to patients' clinical backgrounds and referral needs.Contact insurance companies to verify benefits and secure prior authorization approvals as required.Review referral details and expectations with patients, ensuring they understand the process.Assist patients in overcoming potential financial or social barriers by coordinating resources such as interpreters, transportation services, etc.Monitor and follow up on referrals to ensure they are processed in a timely manner.Remind patients of scheduled appointments to support attendance and compliance.Communicate with referral sources to ensure patient registration and information are complete and update them on patient progress as needed.Skills:
Proficient in medical and dental terminology and coding (ICD-9).Knowledge of dental office procedures and terminology is preferred.Familiarity with managed care requirements and insurance protocols for referral processing.Experienced with electronic medical records and medical records management systems.Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.Excellent written and verbal communication skills for effective patient and team interactions.Ability to work both independently and as part of a team in a fast-paced environment.Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.Resourceful in problem-solving with good judgment and accountability.Spanish-speaking ability is a plus.Requirements:RequirementsSuccess Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Dental terminology Preferred
2+ years of dental office experience preferred
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessJOB TITLE: Mental Health Therapist
DEPARTMENT: Health Center
REPORTS TO: Director of Integrated Care
STATUS: Exempt
SUMMARY:
The Mental Health Therapist provides therapeutic services to individuals, families, and children in clinical or school settings. This role involves conducting comprehensive assessments, developing personalized treatment plans, and delivering ongoing therapy to address emotional, behavioral, and mental health challenges. The therapist works collaboratively with clients, families, school staff, and interdisciplinary teams to promote mental health, emotional well-being, and academic success.
The therapist will provide individual therapy, as well as crisis intervention and care coordination. In the school setting, this role emphasizes early intervention, support for academic and social-emotional development, and collaboration with educators to ensure students’ needs are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
CLINICAL DUTIES:
· Provide individual therapy services to children, adolescents, and adults in clinical or school-based environments.
· Conduct comprehensive mental health assessments to identify emotional, behavioral, and mental health needs and develop personalized treatment plans.
· Deliver ongoing therapeutic support to clients and students to help them manage mental health challenges and achieve personal and academic goals.
· Provide crisis intervention and emotional support during times of acute need, both in clinical settings and at school.
· Develop and implement integrated wellness plans, addressing both mental health and life skills development.
· Work closely with school staff, parents, agency staff, and community service providers to ensure coordinated care and promote overall well-being.
· Provide consultation to teachers and school administrators to help address behavioral and emotional challenges in the classroom setting.
· Participate in school wellness initiatives, promoting mental health education and emotional resilience.
MEDICAL ADMINISTRATIVE DUTIES:
· Maintains complete, accurate, and timely medical records, documenting mental health assessments, intervention plans, patient progress, and telephone message summaries.
· Ensure progress notes and any other special patient forms are completed following each patient encounter, adhering to organizational standards for documentation and compliance with HIPAA regulations.
· Communicate with patients, student parents, referring physicians, and other care providers to coordinate treatment and ensure continuity of care.
· Participate in health improvement activities, including collaborative health teams and patient care reviews.
ADMINISTRATIVE DUTIES:
· Ensure all clinical and administrative duties meet accreditation and regulatory standards.
· Engage in Quality Improvement (QI) initiatives and other program evaluations, contributing to ongoing enhancements in patient care and service delivery.
· Participate in team meetings, case reviews, and committee activities to support integrated care efforts and improve overall service quality.
· Help develop and refine programs aimed at addressing behavioral health needs.
· Contribute to risk management and patient safety activities, maintaining a commitment to patient well-being and care excellence.
SUPERVISORY RESPONSIBILITIES:
This position has no direct reports.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Master Degree in Social Work or Clinical Mental Health Counseling required. Must have graduated from an approved social work or counseling program. Two years experience (preferred) working with indigent populations and community based programs.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual (Spanish) preferred.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, Internet, and Intranet.
Requirements:CERTIFICATES, LICENSES, REGISTRATIONS:
Must be licensed by the State of Ohio Board of Counselors, Social Workers, and Marriage and Family Therapists (CSWMFT) LSW, LISW, LPC, or LPCC.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Excellent communications skills, both written and verbal. Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders. Strong leadership qualities leadership experience. Demonstrated program development and implementation skills. Ability to represent the organization effectively in a variety of settings and with diverse communities. Demonstrated understanding and appreciation for diverse cultures.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Read LessSUMMARY:
The Manager is responsible for the primary responsibility for overseeing the daily operations of the dental department including the overall development, management, recruitment, training and supervision of clinic staff and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The Manager performs a wide range of duties including some or all the following:
Leadership
· Provides alignment to dental department strategic priorities, monitoring objectives, and ensuring the achievement of departmental goals and targets.
· Participates and collaborates interdepartmentally including revenue cycle, finance, clinic operations, patient access, IT, and quality.
· Participates effectively within management groups/meetings to ensure business problems are being resolved and strategic priorities are being achieved.
· Keeps staff informed of changes in business operations and policies or procedures through daily communication and monthly staff meetings.
Personnel
· Maintains timecard system, staff schedules, and adherence to employee policies and procedures.
· Collaborates with Human Resources and IT in proper on-boarding and off-boarding of staff.
Quality
· Collaborates with the Director of Dental Services in developing and revising policies, procedures, and protocols.
· Ensures adherence and maintenance of all protocols, policies, and procedures.
· Collaborates with Director of Dental Services to ensure proper quality assurance and compliance standards and requirements standards and requirements e.g., safety zone, state, or federal audits/site visits.
· Ensures patient schedules in the patient management system are maintained to maximize patient access.
· Maintains Medical Dental Unit (MDU) community outreach schedule and services.
· Monitors patient satisfaction survey feedback and creates improvement plans, as necessary.
· Maintains proper supply ordering and inventory management for dental centers.
· Responsible for equipment maintenance.
Finance
· Reviews and monitors monthly budgets for all expenditures.
· Works with Director of Dental and other departments to optimize revenue/cost savings.
MANAGERY RESPONSIBILITIES:
Directly supervises dental assistants, dental hygienists, and dentists. Carries out Manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
At least two years’ experience in the dental field. Supervision experience is preferred.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual must have intermediate skills in a variety of software programs to include Microsoft products, current practice management system, and electronic medical record.
CERTIFICATES, LICENSES, REGISTRATIONS:
Preferred state certified dental assistant OR registered dental hygienist.
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Skill with patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Read LessJOB TITLE: Medical Certified Professional Biller
DEPARTMENT: Administration – Finance – Revenue Cycle Management
REPORTS TO: Director of Revenue Cycle Management
STATUS: Non-exempt
SUMMARY:
Responsible for entering and coding patient services into computer system and
ensuring encounters transfer properly for submission to insurance payers. Sorts and files paperwork,
handles insurance claims, and performs collections/refund duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collect, post, and manage patient account payments.Submit claims to insurance payers.Review delinquent accounts and call for collection purposes.Collect unpaid claims and clear up discrepanciesProcess refund requests to patients and insurance payers.Maintain strict patient confidentiality and information security.Sort and file paperwork.Ensure healthcare facilities are reimbursed for all procedures.Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding.Know and understand several different coding systems, including ICD-10-CM, ICD-10-PCS, CPT, Level 1 HCPCS and Level 2 HCPCS.Use computers / billing software to prepare and transmit claims.Follow up to see if a claim is accepted or denied.Investigate rejected claim to see why denial was issued.Investigate insurance fraud and report if found.Verify coverage and eligibility for medical services.Communicate with medical providers, patients, and insurance payers.Review patient accounts and correct any missing or inaccurate information.Use billing software to prepare and transmit claims.Investigate and appeal claims that were denied.Complete data entry to update spreadsheets and reports.Adapt to updates and changes in billing software.Review patient information and translate services into correct codes.Input medical data into patient account systems.Assist with training Medical office staff on billing/coding updatesSUPERVISORY RESPONSIBILITIES:
This job has no direct reports.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
REQUIRED SKILLS:
Knowledgeable and experienced with Medical TerminologyMultitask oriented, organizational and team skillsProficiency with computers, Microsoft Office 360 (Outlook, Word & Excel), Adobe and medical billing softwareKnowledge of unfair debt collection practices and insurance guidelinesUnderstanding of primary code classifications: ICD-10-CM, ICD-10-PCS, CPT and HCPCSCommunication skills with patients/healthcare companiesBasic accounting and bookkeeping practicesEDUCATION AND/OR EXPERIENCE:
Certified Professional Biller (CPC) certificate in medical billing field or 3+ years related experience and/or
training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively
before groups of customers or employees of organization.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have the ability to gain knowledge of the Practice
Management System, NextGen software, Microsoft Office Suite, and Accounting software.
CERTIFICATES, LICENSES, REGISTRATIONS:
Medical Billing and Coding Certification
OTHER SKILLS, KNOWLEDGE AND ABILITIES:
Ability to speak Spanish helpful.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to
finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally
required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to
25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral
vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. While performing the
duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic
chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Read LessOur Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Outreach and Enrollment Specialist Summary
Collaborate with the clinical team and families of patients to enroll eligible patients in insurance programs. Duties and responsibilities include increasing access to care through application and enrollment assistance for people who may be eligible for the new affordable insurance options available beginning in 2014.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
· Respond to incoming requests for assistance regarding the application and enrollment process.
· Provide information in a fair, accurate, and impartial manner.
· Remain current with eligibility requirements.
· Work cooperatively with PHS providers and personnel to carry out goals and objectives of Outreach and Enrollment.
· Provides leadership for the implementation and coordination of O&E activities such as hosting enrollment events, some after or before normal business hours, evenings and weekends.
· Develop presentations for community groups and referral sources.
· Attend all required training sessions at the federal, state and local level and meetings concerning O&E.
· Safeguard data, maintain strict confidentiality of information, and perform required reporting.
· Accurately complete data collection and enrollment process.
· Conduct “in reach” with currently uninsured PHS patients and “outreach” with non-PHS patients in all service areas.
· Monitor and report all patient correspondence including patient/non-patient completed enrollments.
· Develop relationships with appropriate community partners.
· Provide educational materials regarding insurance options to community partners including health departments, hospitals, urgent cares, physician’s offices, and human services agencies and collaborate and coordinate outreach efforts with them.
· Develop a referral tracking system.
· Organize work to meet goals, objectives, and deadlines.
· Multi-task and prioritize duties.
· Develop promotional materials at the appropriate literacy level.
· Other duties assigned by the Director of Quality Operations.
· Ensure all PHSs have timely and necessary information about Ohio’s consumer assistance training requirements and the roll-out of new affordable health insurance options.
· Coordinate PHS O/E activities with other consumer assistance efforts in the state.
· Provide technical assistance and training on effective O/E strategies and targeted technical assistance to PHSs experiencing challenges.
· Monitor successes and barriers to PHS O/E activities.
· CACs are expected to provide the following services to consumers, applicants, qualified individuals, enrollees, qualified employees, and qualified employers, and/or these individuals’ legal representative(s) or Authorized representatives:
o Provide information about the full range of Qualified Health Plans (QHPs) options and Insurance Affordability Programs for which these persons are eligible
o Assist with applications for coverage in a QHP through the FFE and for Insurance Affordability Programs
o Help to facilitate enrollment in QHPs and Insurance Affordability Programs (p. 1, Agreement between the CMS and CACDO).
· CACs are permitted to create, collect, disclose, access, maintain, store, or use Personally Identifiable Information (PII) from consumers.
· CACs are to access the CAC training hosted by the Medicare Learning Network (MLN), to complete required training and complete all exams to obtain certification.
· CACs must print the certificate of completion and provide it to PHS.
· CACs must submit conflict of interest disclosure forms to PHS’s CAC project lead.
· CACs should ensure they have read carefully and signed the CAC agreement with PHS.
· CACs must prominently display their CAC certificate whenever assisting a consumer.
· CACs must maintain a registration process and method to track the performance of CACs.
· CACs are encouraged to provide information and assistance with exemptions and with other health coverage programs, such as drug assistance programs and programs funded under the Ryan White Comprehensive AIDS Resources Emergency (CARE) Act, but these are not required duties.
· Performs all other duties and tasks as assigned.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor’s degree in human services field, or equivalent experience. Experience in planning and implementing projects and coordination of functions, and setting goals and meeting timelines.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
Comply with all applicable federal and state training certificates, licenses, and registrations related to the development of expertise in eligibility, enrollment, and program specifications. Obtain insurance licensure, as required. Valid driver’s license, and proof of automobile insurance.
Other Applicable Requirements
Skill with geriatric patients and patients in lower socio-economic sectors of the community. Ability to speak Spanish desirable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read LessAbout Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Accounts Payable Associate Summary The Accounts Payable Associate is a valuable member of the Finance team and is responsible for performing various accounts payable duties. Other functions may include accounts receivable, reporting and other general clerical duties.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
· Performs the day-to-day processing of accounts payable transactions.
· Codes and enters vendor invoices into the accounting system for payment.
· Allocates expenses to sites and service lines based on the appropriate allocation methodology and if applicable, charges the costs to the correct project and/or grant number.
· Receives and verifies various invoices for goods and services, employee mileage and expense reports, and credit card statement charges.
· Receives, verifies and processes employee CME reimbursement requests and tracks payments.
· Ensures invoices and employee reimbursements are paid promptly and that discounts are taken when appropriate.
· Verifies that transactions and payments comply with internal financial policies and procedures, including proper approvals.
· Processes the weekly check run including ACH payments and ensures timely disbursement of funds.
· Maintains vendor/employee profiles and banking information.
· Ensures records are maintained in an effective, up to date and accurate manner.
· Maintains confidentiality of all financial and banking information.
· Provides administrative support in a backup capacity to other positions when needed.
· Performs other duties assigned.
Supervisiory Responsibilities:
No direct reports.
Core Competencies
· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Associates Degree in a related field or two to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
Certificates, Licenses, Registrations
None necessary.
Other Applicable Requirements
None.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read Less