Dispatch Supervisor - Customer Service Center
Pay: $27/hr
Location: Dallas, TX 75246
Schedule: Tuesday – Saturday
Shift: 1:00 PM – 9:30 PM
We’re seeking an experienced and motivated Customer Service Center Supervisor to lead daily operations for a high-volume dispatch team. This role is responsible for managing staff performance, ensuring service quality, and driving operational excellence. The ideal candidate excels at multitasking, resolving escalations, and building a positive, collaborative team culture.
Oversee daily CSC operations including staffing, scheduling, and workflow management.
Monitor call volume, quality assurance, and productivity metrics.
Handle escalated and overflow calls as needed.
Manage attendance, hiring, and disciplinary matters.
Collaborate cross-functionally with departments and vendors to improve service delivery.
Provide regular coaching, mentoring, and performance feedback.
Prepare reports and track key performance indicators.
Assist in implementing new technology, processes, and service enhancements.
Proven managerial experience in a customer service or dispatch environment.
Strong leadership and coaching abilities.
Excellent communication skills (both verbal and written).
Proficiency with Microsoft Office Suite and general computer applications.
Ability to interpret data and make informed operational decisions.
Skilled in conflict resolution and problem-solving.
Adaptable in a fast-paced environment with shifting priorities.
Competitive hourly rate with room for advancement.
Comprehensive health benefits and paid time off (available upon hire).
Ongoing professional development and training.
Supportive leadership and collaborative team environment.
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Scheduling Coordinator
Our client is one of the largest of their specialty in town. They are seeking a Scheduling Coordinator with strong customer service skills who can assist with getting patients scheduled for their next appointments. If you're looking for an opportunity to work with a company that continues to grow its footprint not only in Austin, but nationwide, this is the role for you.
Location: Georgetown, TX 78626
Pay: $18-20/hr - dependent on years of experience
Hours: Monday - Friday 8-5pm
Requirement:
Front Desk Coordinator
Location: Northwest Austin, TX 78757
Pay: $18-20/hr - dependent on years of experience
Hours: Monday - Friday 8-5pm
Our client is one of the largest of their specialty in town. They are seeking a Front Desk Coordinator with strong customer service skills who can assist with greeting patients, gathering insurance, and answering phone calls. If you're looking for an opportunity to work with a company that continues to grow its footprint not only in Austin, but nationwide, this is the role for you.
Requirement:
Revenue Cycle Specialist
Pay: $55-58k
Location: Sandy Springs, GA
Hours: Monday - Friday 8:00am - 4:30pm
Job Description:
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