JOB TITLE: Sales & Account Manager - DECC
Reports To: Sr. Director, Business DevelopmentStatus: Salary Exempt
Hours: Monday–Friday with flexibility for events, evenings, and client meetings
Location: Duke Energy Convention Center – Cincinnati, OH
Delivering on “The Prestige Way”—upholding our Core Values, Company Mission, and Company Vision everywhere the work environment may take you—on the road or at the office.
The Sales and Account Manager – DECC is responsible for developing and managing Prestige client relationships within the Duke Energy Convention Center. This role builds and presents proposals, attends client site visits and pre-cons, and ensures Prestige offerings are aligned with the goals and expectations of both event organizers and the venue.
Working under the guidance of the Sr. Director, Business Development & Venue Relations, this position owns key parts of the customer journey—from discovery and sales through event execution—handing off to Production Managers while maintaining high-touch client interaction throughout. The role also supports cross-functional coordination with operations, production, creative, and venue services.
In addition to daily client and project management, the Sales and Account Manager contributes to Prestige’s long-term growth by cultivating new direct business relationships from DECC events, supporting lead generation efforts, and providing feedback to the sales team. The role attends internal meetings, networking functions, and industry events while keeping up with trends and client demands to help keep Prestige’s offerings competitive and compelling.
The Sales and Account Manager may occasionally take direction from other Director-level roles within the DECC but will coordinate with the Sr. Director to ensure alignment and workload balance. This position will also support the onboarding of the DECC venue by helping pre-book business, assisting with early proposals, and ensuring clients have a smooth experience leading up to the grand reopening in January 2026.
ESSENTIAL FUNCTIONS (include, but are not limited to…)Build, present, and revise client proposals based on event requirements and budget. Attend site checks, pre-convention meetings, and walkthroughs with clients and internal teams. Participate in internal planning meetings, sales meetings, and networking events to represent Prestige and support relationship-building. Serve as the client’s primary point of contact until Production Manager handoff; remain involved throughout the event’s lifecycle to ensure a consistent, high-touch experience. Collaborate with the Sr. Director to manage assigned accounts and ensure revenue goals and service standards are met. Maintain accurate records in Prestige CRM and sales tracking tools, ensuring timely updates and clean data for sales forecasting. Secure deposits and client approvals for booked events; ensure final order updates are complete for billing and invoicing. Maintain communication with the Production and Operations teams to support accurate planning, execution, and client satisfaction. Monitor client goals and event objectives to ensure our solutions align with intended outcomes. Help turn event-based DECC clients into repeat or direct Prestige clients for future opportunities. Stay current with industry trends, event technologies, and creative service offerings. Provide market and customer feedback to the Sr. Director and corporate sales team to refine offerings and stay competitive. Support lead generation by identifying referral opportunities and passing qualified leads to the appropriate sales or strategy lead. May receive direction from other Director-level team members on day-to-day venue tasks and team coordination; will communicate impact to Sr. Director as needed. Assist in the onboarding and pre-opening phase of the DECC by helping generate proposals, communicate with early clients, and support pre-booking business prior to the official reopening. SPECIAL CHARACTERISTICS/KNOWLEDGE:Must be highly organized, detail-oriented, and proactive in client communication and project management. Strong written and verbal communication skills; able to tailor messaging to clients, internal teams, and venue leadership. Able to manage multiple proposals, client accounts, and event timelines simultaneously. Strong interpersonal skills with the ability to build and maintain long-term client and partner relationships. Comfortable working in a highly collaborative environment across sales, operations, production, and creative departments. Knowledge of audiovisual production, event logistics, and creative services preferred. Understands the full customer life cycle and how to contribute to client satisfaction and retention. Skilled in identifying customer goals and aligning offerings to support them. Comfortable in both formal and informal networking settings and represents the Prestige brand professionally at all times. Experience using CRM software, quoting tools, or event planning systems. Familiar with industry trends and actively participates in keeping Prestige competitive in the market. Adapts to guidance from multiple leaders while maintaining alignment with core sales responsibilities.PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Experience:
3–5 years of experience in sales, account management, or client services within the live events, audiovisual, or hospitality industryExperience developing proposals and managing multiple client relationships simultaneously.Background in a convention center, hotel, or large venue environment preferred. Education / Training:Bachelor’s degree in Business, Communications, Marketing, Hospitality, or a related field is preferred but not required; equivalent experience accepted. Read LessJOB TITLE: Sr. Director, Business Development – DECC
Reports To: Vice President of Sales and Business Development (Interim Onboarding)
Vice President, Venue Partnerships (Future TBD)
Direct Reports: Director of Operations – DECC
Sales and Account Manager
Administrative Assistant
Status: Full-Time: Salary Exempt
Hours: 40–50 hrs. per week average, with flexibility for nights and weekends
Location: Duke Energy Convention Center – Cincinnati, OH
SUMMARY:
Delivering on “The Prestige Way”—upholding our Core Values, Company Mission, and Company Vision everywhere the work environment may take you—on the road or at the office.
The Sr. Director, Business Development– DECC is the team lead for Prestige AV & Creative Services' return to the newly renovated Duke Energy Convention Center, reopening January 2026. This position is responsible for the full launch and implementation of Prestige’s AV and Creative Convention Center Management model—bringing over 20 years of experience in the building into a modernized, high-impact structure.
As the primary leader of the account, this role oversees the relationships, sales, operations, and support teams, installs internal systems and staff, and delivers a best-in-class onboarding experience for our clients, partners, and internal stakeholders. The Sr. Director will work closely with ASM Global (DECC’s management company), Visit Cincy, and civic leaders to reintroduce Cincinnati to the global meetings and events market. This role is both externally facing and internally strategic, driving revenue, partnerships, and operational excellence.
This highly visible role demands confident leadership, exceptional relationship-building, and a deep commitment to quality, accountability, and client satisfaction.
ESSENTIAL FUNCTIONS (include, but are not limited to…)
Lead the launch and onboarding of Prestige AV & Creative Services at the renovated DECC.Translate Prestige’s 20+ years of institutional knowledge into an effective new convention center service model.Collaborate with leadership developing and deploying the DECC-based Prestige AV & Creative Convention Center Management team.Serve as the senior-most point of contact for DECC leadership, ASM Global, Visit Cincy, 3CDC, industry groups and key local partners.Develop and maintain high-value relationships with city and civic leaders, tourism organizations, hotel partners, and industry influencers.Represent Prestige, ASM Global, and Visit Cincy at local networking events and national conventions.Attend industry functions, trade shows, and client meetings to promote the DECC and Prestige services.Collaborate with the corporate Strategy Director and Creative Director to develop a customized proposal format and supporting marketing materials (e.g., RFPs, pricing sheets, look books, renderings, and floorplans).Guide and support sales and account teams, while ensuring operational leadership executes Prestige’s standards daily.Maintain and exceed revenue goals, service standards, and team performance metrics.Ensure consistent and elevated service execution through hands-on leadership and structured accountability.Monitor client satisfaction and operational excellence, reporting regularly to Prestige’s executive team.Attend site checks, pre-convention meetings, and client walkthroughs as needed.Participate in DECC-led planning and sales meetings, or delegate appropriately to other Prestige leaders with structured follow-up reporting.Serve as Prestige’s primary participant in executive and sales-focused meetings; operational meetings may be led by the Director of Operations.Work closely with the DECC Facilities Director of Sales to secure new business, expand confirmed bookings, and retain existing clients.Identify and maximize venue-specific revenue streams, including AV, labor, and creative services.Ensure all Prestige branding and marketing materials meet internal brand standards, as well as those of ASM Global and the DECC/city.Create, manage, and submit the monthly commission report to the DECC, coordinating with the Prestige Accounting team and EOC for final approval.Deliver recurring reports to venue leadership on performance, event activity, and revenue generation.Develop and maintain a tracking and management system for all sales opportunities within the DECC using Prestige’s CRM and sales tracking tools.SPECIAL CHARACTERISTICS / KNOWLEDGE:
Must have excellent people skills and executive presence.Highly skilled in relationship-building across civic, corporate, and hospitality sectors.Strong understanding of the AV/production industry and the venue partnership business model.Experienced in launching new or renovated properties.Strong connection to local and regional industry networks; national visibility a plus.Able to collaborate across disciplines—sales, operations, production, client services.Committed to delivering The Prestige Way in every customer interaction and leadership decision.Organized, persistent, and able to lead in high-profile, fast-paced environments.Strong understanding of branded sales materials, pricing strategies, and proposal development.Experience working within corporate brand standards and aligning multiple stakeholder expectations (client, venue, city, corporate).Knowledge of financial reporting processes and commission-based reporting workflows.Proficiency in CRM systems and ability to manage a sales pipeline across a high-volume convention center environment.Familiarity with rental software platforms such as IntelliEvent, R2, or similar systems used for AV quoting and logistics.Comfort working in industry-standard tools such as VectorWorks, CAD, and Adobe Creative Suite (in collaboration with Creative team).PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch, or crawl; talk and hear. Employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.
PREFERRED QUALIFICATIONS:
Experience:
3–5 years in a senior leadership or business development role within a convention center or similar venue7–10 years of experience in audiovisual, live event production, or hospitality industry preferredEducation / Training:
A Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field is preferred, but not required. Equivalent experience will be considered.General education requirements in the areas of communication, social science, natural science, and humanities provide analytical and communication skills as well as a global perspective of diverse cultures. Read LessJOB TITLE: AV Lighting Technician
Reports To: Lighting Department HeadFLSA Status: Full-Time: Hourly Non-exempt
SUMMARY: Delivering on “The Prestige Way”; upholding our Core Values, Company Mission, and Company Vision everywhere the work environment may take you - on the road or at the office. Execute on all technical aspects of a production. Work with lead technicians and PAV production managers interfacing directly with equipment, stagehands, and contract labor for events to ensure proper implementation of good and services through the production process.ESSENTIAL FUNCTIONS (include, but are not limited to…)Serve as a technician in variety of roles and disciplines. Work with a PAV Production Manager and/or PAV Lead Technician to implement the technical aspects of a show related to assigned role, set up, and operate related AV equipment.Attend site checks as requiredAssist and perform maintenance and repairs of equipment as needed. Execute on the timeline for production to ensure event planning stays on scheduleWorks within the lighting and rigging department of the warehouse Prepping equipment for events, de-prepping equipment that has been returned, and ensuring lighting equipment is in good clean working order.Work with Project Managers, TD, and other event staff for efficient Run of ShowMaintain working knowledge of lighting Fixtures, Consoles, control and power systems.Responsible for ensuring proper and safe setup of lighting equipment on event sites, and work with project managers and clients to ensure the lighting for the event meets the needs and vision.Work with Facility Event Managers or PAV CAD tech to understand the detailed drawings of event per client specifications.Excellent customer service skills, applied to external and internal customers equally.SPECIAL CHARACTERISTICS/KNOWLEDGE:Must be organized, attentive to detail, persistent and demonstrate the ability to follow through projects to completion.Capable of handling multiple assignments and meeting deadlines.Capable of working with all levels of show management under minimal supervision.Technical and Mechanical AptitudeComputer Hardware and Software ProficientAbility to run show from concept and implementation, to live show and load out.Knowledgeable and proficient in safety policies and procedures for live events industry and related fields.Working knowledge of programming Various automated Lighting control systems including Hog, MA, ETC and Obsidian.Working knowledge and understanding of Lighting network and control systemsWorking knowledge of fixture maintenance and repair. Able to design lighting looks and scenes based upon client needs.Working knowledge and understanding of Lighting fixtures, their uses and how to properly utilize them for the best desired outcome.PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may regularly lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:
The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.PREFERRED QUALIFICATIONS:
Experience:
5 years industryEducation / Training:
An Associate’s or Bachelor’s degree from an accredited college or university with major course work in Applied Science in Live Sound and Show Production, or a closely related field preferred; equivalent experience accepted.General education requirements in the areas of communication, social science, natural science and humanities provide analytical and communication skills as well as a global perspective of diverse cultures.Use of Vectorworks and other Design programsETCP Electrician Read LessJOB TITLE: AV Technician
Reports To: Business Logistics Manager/Director Operations/Venue LeadershipFLSA Status: Full-Time: Hourly Non-exempt
SUMMARY:
Delivering on “The Prestige Way”; upholding our Core Values, Company Mission, and Company Vision everywhere the work environment may take you - on the road or at the office. Execute on all technical aspects of a production. Work with lead technicians and PAV production managers interfacing directly with equipment, stagehands, and contract labor for events to ensure proper implementation of good and services through the production process.ESSENTIAL FUNCTIONS (include, but are not limited to…)
Serve as a technician in variety of roles and disciplines. (technician, audio, video, lighting)Work with a PAV Production Manager and/or PAV Lead Technician to implement the technical aspects of a show related to assigned role, set up, and operate related AV equipment.Attend site checks as requiredRelay details (financial, creative, & logistic wants/needs) to Venues Director of AV Services/Venues Sales and Account Managers as they change to assist with maintaining an accurate order and bill for clients and venues and overall client satisfactionExecute on the timeline for production to ensure event planning stays on scheduleWork with Warehouse staff to ensure assets required for event are available in the event that assets are not available, work with project manager and/or Venue TD to pickup/return sub-rentals.Work with Project Managers, TD, and other event staff for efficient Run of ShowMaintain working knowledge of all aspects of event for smooth transition to persons assigned to roles (Lead Technicians: General Session, Plenary, Breakout, Exhibits, etc.)Responsible for playing or recording media for Project Manager or client for event display or to transfer media to PAV production manager to deliver to clientWork with Facility Event Managers or PAV CAD tech to understand the detailed drawings of event per client specifications.Update account/project manager on orders so they’re current throughout planning, run of show, and ready for invoicing at end of event.Excellent customer service skills, applied to external and internal customers equally.SPECIAL CHARACTERISTICS/KNOWLEDGE:
Must be organized, attentive to detail, persistent and demonstrate the ability to follow through projects to completion.Capable of handling multiple assignments and meeting deadlines.Capable of working with all levels of show management under minimal supervision.Technical and Mechanical AptitudeComputer Hardware and Software ProficientAbility to run show from concept and implementation, to live show and load out.Knowledgeable and proficient in safety policies and procedures for live events industry and related fields.PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may regularly lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:
The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.PREFERRED QUALIFICATIONS:
Experience:
5 years industry or relevant job experience.Education / Training:
High School diploma An Associate’s or Bachelor’s degree from an accredited college or university with major course work in Applied Science in Live Sound and Show Production, or a closely related field preferred; equivalent experience accepted.General education requirements in the areas of communication, social science, natural science and humanities provide analytical and communication skills as well as a global perspective of diverse cultures.
Read Less
JOB TITLE: Audio Technician
Reports To: Audio Department Head
Status: Full Time Hourly Non-Exempt
SUMMARY:
Delivering on “The Prestige Way”; upholding our Core Values, Company Mission and Company Vision everywhere the work environment may take you - on the road or at the office.
Audio Technician
An experienced audio-visual technician with proficient abilities in the latest audio and production technologies. An Audio Technician will possess the ability to set up, operate and troubleshoot audio equipment in temporary live event environments. An Audio Technician will also require excellent communication and customer service skills, working with both internal and external clients.
ESSENTIAL FUNCTIONS (include, but not limited to…)
Serve as Audio Technician for a variety of event formats from breakouts, general sessions, and tradeshow environments Work with a PAV Production Manager or Show Lead to implement the technical aspects of a show related to assigned role, set up, and operate related Audio equipment. Work with Project Managers and other event staff for efficient Run of Show Responsible for obtaining media from Project Manager or client for event playback Communicate changes to Project Manager or Show Lead to maintain accurate invoicingEquipment preparation and de-prep, QC and maintenance.SPECIAL CHARACTERISTICS/KNOWLEDGE:
Must be organized, attentive to detail, persistent and demonstrate the ability to follow through projects to completion. Capable of handling multiple assignments and meeting deadlines. Capable of working with all levels of show management under minimal supervision. Ability to run show from concept and implementation, to live show and load out. Flexible Hours/Schedule a must. Ability to drive cargo vans.Clean driving record, please report any offences, background check required.PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:
The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.PREFERRED QUALIFICATIONS:
Experience:
3 years industryEducation / Training:
An Associate’s degree from an accredited college or university with major course work in Applied Science in Live Sound and Show Production, or a closely related field preferred; equivalent experience accepted. General education requirements in the areas of communication, social science, natural science, and humanities provide analytical and communication skills as well as a global perspective of diverse cultures.Helpful Skills and Proficiency:
Digital mixers such as Midas M32, Yamaha CL5Microsoft office suites RF coordinationIndustry Related Certification (Shure, JBL, d&b etc.) Read LessJOB TITLE: Lead AV Technician
Reports To: Business Logistics Manager/Director of OperationsLabor FLSA Status: Full-Time: Salary, Non-Exempt
SUMMARY: Audio Visual Lead Technician, Audio, Lighting or Video is a highly experienced audio-visual technician with proficient abilities in the latest audio visual and production technologies. An audio-visual lead technician will possess the ability to design, install and operate audio, video, or lighting equipment in temporary live event environment. A lead technician will also provide leadership and management of audio-visual technicians. A lead technician will also require excellent communication and customer service skills, working with both internal and external clients.
ESSENTIAL FUNCTIONS (include, but are not limited to…)
Serve as lead technician in variety of roles and disciplines with primary audio, video or lighting focus. Provide support for editing and creative responsibilities.Work with a PAV Production Manager to implement the technical aspects of a show related to assigned lead role, set up, supervise, and operate related AV equipment.Attend site checks as requiredAttend all meetings / conference calls required for event, to ensure all details are capturedRelay details (financial, creative, & logistic wants/needs) to Director of Productions to determine best way to propose design and quote for eventMaintain timeline for production to ensure event planning stays on scheduleWork with Warehouse Staff to ensure assets required for event are available or In the event that assets are not available, source sub-rentals and coordinate delivery/pick upWork with Project Managers and other event staff for efficient Run of ShowAbility to work across a variety of event formats from breakouts, general sessions, and tradeshow environmentsResponsible for obtaining media from Project Manager or client for event playback or displayWork with Facility Event Managers or PAV CAD tech to obtain detail drawings of event per client specifications. Have prints approved by venue to ensure they are within fire codeMaintain orders so they’re current throughout planning, run of show, and ready for invoicing at end of eventSPECIAL CHARACTERISTICS/KNOWLEDGE:
Must be organized, attentive to detail, persistent and demonstrate the ability to follow through projects to completion.Capable of handling multiple assignments and meeting deadlines.Capable of working with all levels of show management under minimal supervision.Ability to run show from concept and implementation, to live show and load out.Flexible Hours/Schedule a must.PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment:
The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.PREFERRED QUALIFICATIONS:
Experience:
3-5 years industryEducation / Training:
A Bachelor’s degree from an accredited college or university with major course work in Applied Science in Live Sound and Show Production, or a closely related field preferred; equivalent experience accepted.General education requirements in the areas of communication, social science, natural science and humanities provide analytical and communication skills as well as a global perspective of diverse cultures.Helpful Skills and Proficiency:
CAD or Vectorworks ExperienceMicrosoft office suitesAudio/Video editing experience Lighting design or programming Read Less