This position is for an Account Specialist who wants to join a team with a company that cares about its employees. Responsible for assisting in the maintenance of company Standards of Operation. Responsible for proper control of rental accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. This team member will be responsible for rental (lease) agreements, merchandise, and provide preferred customer relations. Expeditiously handle non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Maintain accounts on the assigned route to non-renewed percentages that are at or below the company's weekly close / open standard. Responsible for delivery, retrieval, relocation, and service calls on rented (lease) merchandise. Collects monies from delivery of merchandise and from collection home visits. Provides security of monies while in the field. Works to relocate merchandise if the customer should move from their residence without notifying the store. Pulling files and working on information for recovery and /or generating new information. Maintain the assigned vehicle in proper working condition and appearance. Maintains proper care and security of inventory during transport.
Compensation and Benefits:
State-of-the-Art Training Program and Training CenterPaid Holidays and Paid Time OffHealth, Dental, Vision, and Supplemental Life and AD&D Insurance401k with 4% safe harbor employer matchingEmployer Paid Life Insurance and Short-term and Long-Term DisabilityCompensation: $18.00 - $20.00 per hour
Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and RespondCompassion with AccountabilityIntegrity Above AllTogether We SucceedAs an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
Read LessAssist customers by all media's and in person, in the purchase or leasing of our store goods. Process renewal payments accurately and promptly as needed. Responsible for cash drawer. Handle customer inquiries, take customer order forms in person, or over the phone. Properly process and verify the order. Maintain Showroom per company standards. General cleanliness and organization.
BenefitsEmployee discounts, Flexible schedule, Training & development
Essential DutiesAnswers incoming calls, in a pleasant and professional manner, and directs calls to the appropriate person.Responsible for taking customer order forms, verify and process, and set up delivery time.Protect customer information and documents using approved company methods.All products are properly price tagged, hooked up for demonstration, working properly, and properly marked on the back.Each day spend time on showroom appearance, condition, cleanliness, and pricing.Ensures all pricing is in accordance with company guidelines.Understand and properly ensure and execute advertising programs in the POS system.Understanding of the current advertising campaign and how to explain to customers and answer questions to facilitate sales.Follows up on deliveries to ensure customer satisfaction within three days of delivery.Other DutiesAssists the Store and Sales Managers with creative methods for gaining new customers and new agreements. Helps maintain cleanliness and organization in the entire store.
RequirementsHigh school diploma, GED, or equivalent work experience.Must have one (1) year of experience in a retail environment.Must be able to lift and carry loads up to seventy-five (75) pounds.Required SkillsA high degree of precision, accuracy, coordination, and knowledge of electronics and repair procedures.Ability to understand oral and written instructions.Ability to manage confrontations with customers and associates.After training, working knowledge of all electronic and mechanical products in the inventory.Efforts, Demands, and ConditionsWork is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations.
RelationshipsRequires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $18.00 - $20.00 per hour
Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and RespondCompassion with AccountabilityIntegrity Above AllTogether We SucceedAs an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
Read LessResponsible for proper control of rental (lease) accounts to ensure that payments are received on time. Responsible for the proper and timely delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental (lease) agreements, merchandise, and customer relations. Expeditiously handles non-renewed accounts. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.
Benefits401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Health insurance
Paid time off
Additional duties, as time permits include:
Take customer order forms for the customersVerify customer order formsCommit to achieving customer and revenue growthAssist in store cleaningAssists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.RequirementsHigh school diploma, GED, or equivalent work experience.Must have a valid driver's license and maintain driving record in compliance with company standards. Must have DOT certification (if required by law in your state).Must have one-year experience in a job requiring customer contact and complete the training program.Must be able to lift and carry loads up to seventy-five (75) pounds.Required SkillsA degree of precision, accuracy, coordination, and knowledge of operational procedures.Ability to understand oral and written instructions.Ability to read, write and perform arithmetic functions quickly and accurately.Ability to reason and make independent decisions.Ability to learn to manage situations with customers and associates.After training, working knowledge of all products in the inventory.Efforts, Demands, and ConditionsWork is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
Must be able to cope with the emotional and mental stress associated with dealing with people and situations.Required to use a hand truck to move merchandise.Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.
Attending company or Premier Corp, Training Sessions may be necessary.RelationshipsRequires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $15.00 - $16.50 per hour
Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and RespondCompassion with AccountabilityIntegrity Above AllTogether We SucceedAs an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Read LessActs as an assistant to the Store Manager. Shares in operational responsibilities as assigned. Performs all functions of the Store Manager in the absence of the same. Those duties are; responsible for assuring that the store makes a profit by controlling monies, and inventories and safeguarding the company's assets. Assures that all funds are deposited daily at the bank. All shortages are to be researched and accounted for. Assists in recruiting, selecting, hiring, supervising, and training store personnel. Assists in the taking of customer order forms, verifying the customer order forms, and with the overall growth of the store.
Responsible for the duties of Office Administrator, and Rental Sales Professional if there is no one else in the store to fill these duties. Assist the store manager in the following:
Responsible for the entire operation of the store and the actions of all store associates.Responsible for the proper maintenance of computer and paper records which includes the use of paper, daily computer backup, and the use of fireproof file cabinet for active files and backups.Responsible for the protection of all store property including the proper in/out procedures for inventory, proper documentation and verification of order forms, daily walk-throughs, and proper use of store alarm.Responsible for all monies received by the store and an associate in the field including proper cash handling and control procedures.Responsible for the administration of all company policies and procedures in the store.Responsible for the accurate reporting of all company transactions.Responsible for ALL actions taken by store associates under their supervision in the performance of their assigned duties. In specific, approving and disapproving customer order forms, following collection guidelines, proper delivery and installation of all products, and making sure all service work is performed and completed as quickly as possible and to the satisfaction of the customer.Responsible for the increase of store business and maintaining of stores' non-renewed account standards.Ensures that Vehicle Maintenance Reports are performed on a weekly basis. The report is to be signed by the person that the vehicle is assigned to and by the Assistant Manager.Prompt response to all requests made by the Corporate Office, Pres. & VP of Operation, Regional manager and other store personnel.
Must have a high school diploma, GED, or equivalent work experience. Must have a valid driver's license and a good driving record. Must have DOT certification (if required by law in your state). Must have completed the training program and have six months of rent-to-own management experience or equivalent in a similar business. Must be able to lift and carry loads up to seventy-five (75) pounds
A high degree of precision, accuracy, coordination, and knowledge of operational procedures.Ability to understand oral and written instructions.Ability to read, write and perform arithmetic functions quickly and accurately.Ability to reason and make independent decisions.Ability to manage situations with customers and associates.Working knowledge of all products in the inventory.Ability to perform all subordinate job functions.Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required.
Must be able to cope with the emotional and mental stress associated with dealing with people and situations.Required to use a hand truck to move merchandise.Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions.
Attending company or Premier Corp, Training Sessions may be necessary.Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $16.00 - $18.00 per hour
Read LessBenefits: Employee discounts, flexible schedule, free uniforms, opportunity for advancement, training & development
General PurposeActs as an assistant to the Store Manager. Shares in operational responsibilities as assigned. Performs all functions of the Store Manager in the absence of the same. Those duties are; responsible for assuring that the store makes a profit by controlling monies, and inventories and safeguarding the company's assets. Assures that all funds are deposited daily at the bank. Assists in the taking of customer order forms, verifying the customer order forms, and with the overall growth of the store.
Specific DutiesResponsible for the duties of Office Administrator, and Rental Sales Professional if there is no one else in the store to fill these duties. Assist the store manager in the following:
Responsible for the entire operation of the store and the actions of all store associates.Responsible for the protection of all store property including the proper in/out procedures for inventory, proper documentation and verification of order forms, daily walk-throughs, and proper use of store alarm.Responsible for all monies received by the store and an associate in the field including proper cash handling and control procedures.Responsible for the administration of all company policies and procedures in the store.Responsible for the accurate reporting of all company transactions.Responsible for ALL actions taken by store associates under their supervision in the performance of their assigned duties. In specific, approving and disapproving customer order forms, following collection guidelines, proper delivery and installation of all products, and making sure all service work is performed and completed as quickly as possible and to the satisfaction of the customer.Responsible for the increase of store business and maintaining of stores' non-renewed account standardsRequirementsMust have a high school diploma, GED, or equivalent work experience.Must have a valid driver's license and a good driving record.Must have completed the training program and have six months of rent-to-own management experience or equivalent in a similar business.Must be able to lift and carry loads up to seventy-five (75) poundsRequired SkillsA high degree of precision, accuracy, coordination, and knowledge of operational procedures.Ability to understand oral and written instructions.Ability to read, write and perform arithmetic functions quickly and accurately.Ability to reason and make independent decisions.Ability to manage situations with customers and associates.Working knowledge of all products in the inventory.Efforts, Demands, and ConditionsWork is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required.
Must be able to cope with the emotional and mental stress associated with dealing with people and situations.Required to use a hand truck to move merchandise.Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel.
RelationshipsRequires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates. Compensation: $16.00 per hour
Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and RespondCompassion with AccountabilityIntegrity Above AllTogether We SucceedAs an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
Read LessPremier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and RespondCompassion with AccountabilityIntegrity Above AllTogether We SucceedAs an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
Benefits401(k), 401(k) matching, dental insurance, health insurance, paid time off, training & development, vision insurance
General PurposeProcess customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales. Essential Duties
Customer Service & SalesAnswer incoming calls politely and direct them to the right person. Assist customers with choosing merchandise and completing order forms. Verify customer information and schedule delivery times. Follow up with customers within three days of delivery to ensure satisfaction.
Payments & RecordsEnter all payments into the computer (in-store, delivery, or mailed payments). Maintain responsibility for the cash drawer. Create and maintain customer folders with up-to-date information. Complete rental/lease agreements and enter them into the system.
Showroom & InventorySpend the first two hours of each day cleaning, organizing, and pricing the showroom. Make sure products are clean, tagged, working, and ready for demonstration. Prepare returned merchandise to be showroom-ready within 48 hours. Ensure all pricing follows company guidelines.
DeliveriesPrepare items at least one hour before scheduled delivery. Help plan delivery routes to reduce time and cost.
Advertising & PromotionsUnderstand current advertising campaigns and explain them clearly to customers. Help maintain in-store advertising and hand-billing programs.
Other DutiesKeep track of remote controls and owner's manuals for all inventory. Assist in finding creative ways to attract new customers and increase agreements.
RequirementsHigh school diploma, GED, or equivalent experience. One year of retail experience. Ability to lift up to 75 lbs.
Compensation$15.00 - $17.00 per hour
Read LessActs as an assistant to the Store Manager. Shares in operational responsibilities as assigned. Performs all functions of the Store Manager in the absence of the same. Those duties are; responsible for assuring that the store makes a profit by controlling monies, and inventories and safeguarding the company's assets. Assures that all funds are deposited daily at the bank. All shortages are to be researched and accounted for. Assists in recruiting, selecting, hiring, supervising, and training store personnel. Assists in the taking of customer order forms, verifying the customer order forms, and with the overall growth of the store.
Responsible for the duties of Office Administrator, and Rental Sales Professional if there is no one else in the store to fill these duties. Assist the store manager in the following:
Responsible for the proper maintenance of computer and paper records which includes the use of paper, daily computer backup, and the use of fireproof file cabinet for active files and backups.Responsible for the protection of all store property including the proper in/out procedures for inventory, proper documentation and verification of order forms, daily walk-throughs, and proper use of store alarm.Responsible for ALL actions taken by store associates under their supervision in the performance of their assigned duties. In specific, approving and disapproving customer order forms, following collection guidelines, proper delivery and installation of all products, and making sure all service work is performed and completed as quickly as possible and to the satisfaction of the customer.Responsible for the increase of store business and maintaining of stores' non-renewed account standards.Prompt response to all requests made by the Corporate Office, Pres. & VP of Operation, Regional manager and other store personnel.
Must have a high school diploma, GED, or equivalent work experience. Must have a valid driver's license and a good driving record. Must have completed the training program and have six months of rent-to-own management experience or equivalent in a similar business. Must be able to lift and carry loads up to seventy-five (75) pounds.
A high degree of precision, accuracy, coordination, and knowledge of operational procedures. Ability to understand oral and written instructions. Ability to read, write and perform arithmetic functions quickly and accurately. Ability to manage situations with customers and associates.
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required. Frequent travel from store to store may be required. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Required to use a hand truck to move merchandise.
Work is normally performed in the store, in the field, and in customers' homes. In the field, a variety of conditions may be encountered, including moving merchandise in wide-open spaces, level spaces, across dirt, icy, or uneven surfaces such as gravel. Stairs, wet or slippery surfaces, narrow doorways, etc. may be encountered. Requires driving in various weather conditions as well as exposure to heat, cold, dust, and other uncontrollable conditions. Attending company or Premier Corp, Training Sessions may be necessary.
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.
Compensation: $16.00 per hour
Read LessProcess customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales.
Answer incoming calls politely and direct them to the right person.
Assist customers with choosing merchandise and completing order forms.
Verify customer information and schedule delivery times.
Follow up with customers within three days of delivery to ensure satisfaction.
Enter all payments into the computer (in-store, delivery, or mailed payments).
Maintain responsibility for the cash drawer.
Create and maintain customer folders with up-to-date information.
Complete rental/lease agreements and enter them into the system.
Spend the first two hours of each day cleaning, organizing, and pricing the showroom.
Make sure products are clean, tagged, working, and ready for demonstration.
Prepare returned merchandise to be showroom-ready within 48 hours.
Ensure all pricing follows company guidelines.
Prepare items at least one hour before scheduled delivery.
Help plan delivery routes to reduce time and cost.
Understand current advertising campaigns and explain them clearly to customers.
Help maintain in-store advertising and hand-billing programs.
Keep track of remote controls and owner's manuals for all inventory.
Assist in finding creative ways to attract new customers and increase agreements.
High school diploma, GED, or equivalent experience.
One year of retail experience.
Ability to lift up to 75 lbs.
Strong accuracy and attention to detail.
Ability to follow verbal and written instructions.
Ability to handle customer conflicts professionally.
After training, strong knowledge of store electronics and mechanical products.
Work mainly in the store, with occasional work in customer homes.
Frequent walking, standing, bending, lifting, and using a hand truck.
Work with cleaning supplies and chemicals.
Must manage multiple tasks, adapt to changes, and work under pressure.
Extra hours before or after regular business hours may be required.
Must handle the stress of working with customers and various situations.
Attendance at company or Premier Corp. training sessions may be needed.
Frequent interaction with customers, coworkers, and management.
Occasional interaction with suppliers and service partners. Must communicate clearly and professionally with supervisors and peers.
Compensation: $13.00 - $15.00 per hour
Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today's world. We offer a program with unique features focused on improving our customers' lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier's excellent performance are our core values:
Respect, Listen, and RespondCompassion with AccountabilityIntegrity Above AllTogether We SucceedAs an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry.
Read Less
