The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. In addition to focusing on sales and service, the Retail Supervisor oversees daily store operations, including product management, merchandising, education, back-of-house functions, and marketing execution. They open and close the store on assigned shifts, provide clear direction to the team, and support a high standard of store operations.
When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team. They lead by example, offer constructive feedback, and maintain a positive and inclusive workplace.
Essential Functions and Responsibilities
Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna's service standards.Lead sales floor operations, directing team members to best serve guests and maximize sales.Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager.Set a motivating tone by leading through example with a customer-obsessed mindset.Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution.Handle customer and staff concerns professionally, ensuring a respectful resolution.Proactively address operational challenges, making informed decisions while following prAna guidelines.Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion.Follow all safety and security guidelines while on shift.Welcome prAna guests warmly and provide an engaging, educational shopping experience.Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales.Handle special orders, exchanges, returns, and in-store purchases from prAna.com..Accurately and efficiently process sales transactions using the prAna POS system.Develop expertise in prAna's product line through training and enthusiastically educate customers about our apparel and accessories.Support inventory cycle counts, order processing, and stockroom organization.Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows and bathrooms, sweeping floors, and dusting surfaces.Follow inventory control and loss prevention policies.Assist with merchandising, floor resets, and visual directives to enhance the customer experience.Follow safety and security protocols at all times.Share ideas and input for store and region-specific events that amplify prAna's voice in the outdoor world.Education, Experience, and Time Requirements
Some management experience required.Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus.Passion for outdoor activities, especially those that reflect the prAna brand's focus on an active California lifestylesuch as hiking, climbing and yogawhile embracing all forms of outdoor adventure.High school diploma or equivalent required.Must be at least 18 years old.Flexible availability to adapt to changing business needs and schedules.Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to ensure qualified individuals with disabilities are able to perform essential job functions.
Occasionally requires the ability to remain stationary.Constantly requires ability to move about the store, communicate with others (customers / co-workers) to exchange information.Frequently requires ability to lift/move items weighing up to 40lbs.Detailed physical requirements document on file.What's In It For You
Life/Work balance We prioritize flexibility in work schedules because we believe that balance is essential.Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.Store credit for purchasing product.Medical, dental, and vision coverage available.Participation in 401(K) program.Eligibility to participate in the prAna Retail Quarterly Bonus Plan.Employee Conduct
Every employee contributes to a positive work environment through professional and cooperative interactions with coworkers, customers, and vendors.
This job description outlines the general scope and function of the position but may change based on business needs.
Our Commitment to Inclusion
At prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity. military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Read LessLife at prAna - Live the Experience
Life/work balance a core value at prAna. We offer flexible schedules to support your well-being at home and at work. Generous product discounts on prAna and the Columbia Sportswear family of brands: Columbia, Mountain Hardwear, and SOREL. Eligibility to participate in the prAna Retail Quarterly Bonus Plan.
About the PositionThe Sales Associate is a key member of our retail team, supporting store leadership in delivering exceptional brand and guest experiences while driving sales and profitability. They follow prAna marketing and promotional directives to grow our customer base and help maintain strong store standards in a positive, inclusive environment.
How You'll Make a DifferenceProvide friendly, knowledgeable service in person and through phone or mobile channels, ensuring guests feel welcomed and supported throughout their visit. Assist with finding merchandise, recommending products, and handling special orders, exchanges, returns, and prAna.com in-store orders. Maintain strong product knowledge by participating in training and enthusiastically sharing information about prAna apparel and accessories with guests. Support daily operational tasks including POS transactions, inventory counts, order processing, stockroom organization, and weekly housekeeping to maintain a clean and organized store. Follow inventory control, loss prevention, safety, and security procedures to ensure a safe and efficient store environment. Assist with merchandising, floor resets, and visual directives to elevate the guest experience, and contribute ideas for store and community events that help amplify prAna's presence in the outdoor world.
You HaveRetail sales or customer service experience in specialty retail, active, or outdoor apparel a plus. Holds a passion for the outdoors and some/all of prAna's key fields of play. High School diploma or equivalent required. Must be at least 18 years old. Flexibility and willingness to work an ever-changing schedule with various shift start and end times, based on business needs and trends.
Job ConditionsAbility to move throughout the store, communicate with customers and coworkers, and occasionally remain stationary. Ability to lift or move up to 40 lbs. Reasonable accommodations available.
BenefitsBenefits include flexible scheduling, product discounts, store credit, medical/dental/vision options, 401(k), and eligibility for the Retail Quarterly Bonus Plan. All employees are expected to contribute to a respectful and inclusive workplace.
Our Commitment to InclusionAt prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.
If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.
Hiring Range: $18.00 - $19.00 *Pay decisions are determined by multiple factors, including what the market is paying, a candidate's capabilities and skills, years of experience, and internal equity
At Columbia Sportswear Company, we're proud to offer part-time employees benefits that include a variety of services and products to help make your life and work more rewarding. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers EAP+ which is free and confidential 24/7/365 counseling services. There are commuter benefits such as transit and parking reimbursement programs. We have wellness benefits and employee discounts available.
If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.
Our name means breath in Sanskrit, the life force that's part of everything. You might have noticed that we capitalize the A halfway through. That's because we're interested in middles. Specifically, the choices you make between your first inhale and last exhale. While your job doesn't define your life, where you choose to work is important. prAna started over thirty years ago with the intention of making clothes that solve problems for climbers, yogis, and creatives so they could spend more of their life doing what they love. Today, we're still working with the same intention in mind, and if you're interested in adding your skillset to Team prAna we would love to get to know you.
Read LessThe Assistant Store Manager partners with the Store Manager to deliver exceptional service, drive sales, cultivate a positive retail environment, and amplify prAna's brand vision. They are responsible for a wide range of retail management functions including visual merchandising, inventory, payroll, scheduling, coaching, training, and marketing.
Beyond operational duties, the Assistant Store Manager plays a key role in supporting and developing the team through motivational leadership, clear communication, and constructive feedback. They must have a passion for sales and service, the ability to provide on-the-spot direction, and the drive to build a high-performing team.
Essential Functions and Responsibilities:
Partner with the Store Manager to hire, develop, evaluate, and coach a diverse staff to meet customer experience expectations.Actively build team bench strength through talent mentorship and strategic recruitment.Train and orient team members in collaboration with the Store Manager, utilizing prAna's training framework.Recommend ongoing improvements to training approaches and tools.Act as interim lead when the Store Manager is not present in the store.Assist in establishing and managing staff schedules.Foster an environment of teamwork, productivity, and employee engagement.Assist with recruitment and participate in candidate interviews as needed.Lead with integrity, vulnerability, and empathy in alignment with prAna's mission and values.Assist with reporting and administrative tasks as needed.Monitor team members' work performance and deliver constructive feedback in a timely manner.Participate in the performance review process by providing valuable insight and feedback.Handle employment-related matters in accordance with company policies and applicable laws.Assist with payroll duties and maintain employment-related records.Identify and report health and safety concerns or work-related accidents, following company policy.Education, Experience, and Time Requirements:
2-3 years of retail and leadership management experience.Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus.Passion for outdoor activities, especially those that reflect the prAna brand's focus on an active California lifestylesuch as hiking, climbing, and yogawhile embracing all forms of outdoor adventure.High school diploma or equivalent required.Must be at least 18 years old.Flexible availability to adapt to changing business needs and schedules.Key Competencies:
Passion for customer service and strong sales skills.Proactive, self-directed, and solution focused.Team-oriented and collaborative leadership style.Effective verbal and written communication with both customers and teammates.Ability to train and develop staff in alignment with prAna's brand vision.Goal-oriented and results-driven approach.Flexible and adaptable in a fast-paced environment.Strong time management and prioritization skills.Critical thinking and problem-solving abilities.Ability to delegate and assign work efficiently, especially during slower sales periods.Travel and Schedule Requirements:
Ability to travel occasionally to prAna's Carlsbad, CA headquarters or other locations.Availability to work full-time, including evenings, weekends, holidays, and last-minute coverage needs.Occasional offsite work for special events and marketing activities (requires reliable transportation and a valid driver's license).The Assistant Store Manager will be required to answer ADT alarm calls outside regular hoursany time spent must be logged for appropriate compensation.Physical Requirements:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to ensure qualified individuals with disabilities are able to perform essential job functions.
Occasionally requires the ability to remain stationary.Constantly requires the ability to move about the store and communicate with others (customers/co-workers) to exchange information.Frequently requires the ability to lift/move items weighing up to 40 lbs.Detailed physical requirements document on file.What's In It For You:
Life/Work balance We prioritize flexibility in work schedules because we believe that balance is essential.Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.Store credit for purchasing product.Medical, dental, and vision coverage available.Participation in 401(K) program.Eligibility to participate in the prAna Retail Quarterly Bonus Plan.Employee Conduct:
Every employee contributes to a positive work environment through professional and cooperative interactions with coworkers, customers, and vendors.
This job description outlines the general scope and function of the position but may change based on business needs.
Our Commitment to Inclusion:
At prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.
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