PQC is seeking a dedicated and experienced Referral Clerk to work onsite at Andrews AFB.
Background:
The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient’s medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process.
At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.
Duty hours will be Monday- Friday, 7:30 am to 4:30 pm.
Hourly Rate: $21.96 + $5.09 benefits
Members of our team Enjoy:
Working with a highly engaged staffCompetitive compensationComprehensive benefits Medical DentalVisionLifeShort Term DisabilityLong Term Disability Paid Time Off Paid HolidaysPaid Weather DaysReimbursement for certificationsDuties:
Provide outstanding customer service in greeting patients/visitors at a front deskAnswer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as requiredDetermine patient eligibility for services and schedules medical appointments for referred care Obtain updates and files medical records using electronic medical records systemsRequest medical records and ensures arrival of medical records prior to appointmentObtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records)Qualifications:
High school diploma or (GED) equivalency.General office administrative and clerical skills to perform receptionist duties and answer telephones.Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook). Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years. General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills. Read LessAt PQC, our people are our greatest strength. We are committed to fostering a workplace where every individual feels respected, supported, and empowered to reach their full potential. Our culture is built on collaboration, innovation, and growth—because we know the best results happen when everyone has an equal opportunity to contribute.
Here, you’ll find meaningful, challenging work in a supportive environment where your impact truly matters. If you’re ready to grow your career and help deliver exceptional results for our customers, we’d love to hear from you.
Responsibilities:
Provides emergency nursing care for emergent (Level 1), urgent (Level 2), non-urgent (Level 3, 4, 5) patients coming to the Emergency Department.Triages, assesses, plans, implements, and evaluates nursing care for all patients including newborns, children, adolescents, adults and the elderly; disabled to include visually and hearing impaired; and individuals of varying ethnic and religious backgrounds to include those who do not speak or understand English.Knowledge of a variety of pharmacological agents used in patient treatment, the desired effects, side effects, and complications of their use as well as the accurate administration of the pharmacologic agent, including dosage calculations are required.Knowledge of the administrative requirements for proper documentation of patient conditions including disease progress, acknowledgement of teaching, and follow up care.Assumes full responsibility for assigned patients and ancillary personnel. Delegates tasks, directs emergency room technicians, specialty technicians, and provides counseling, guidance, and patient education.Recognizes medical/trauma emergencies and responds appropriately. Initiates CPR if required. Assists medical team in administering advanced cardiac life support measures when necessary.Participates in the orientation and training of newly assigned personnel, as appropriate.Knowledge of computer operations and proficiency in the use of basic word Processing, data entry and automated medical records.Ability to synthesize data from a variety of sources and make appropriate clinical decisions.Coordinates patient care through a continuum and facilitates the achievement of optimal outcomes in relation to care, quality and cost effectivenessEnsures compliance with standards of care and practice in accordance with all established policies, procedures, and guidelines used in the medical treatment facility. Provides care within ethical and legal boundaries.Accountable for making patient care assignments based on the scope of practice and skill level utilizing the nursing process as a basis for professional practice. Establishes and maintains good interpersonal relationships with co- workers, families, peers, and other health team members.Will be oriented/trained on the use of all equipment available for patient care. Skill In setting up, operating and monitoring specialized medical equipment such as IV infusion pumps, cardiac monitoring devices, EKG units, oxygen analyzers, nebulizers, and other unit specific equipment.May be required to work various shifts or augment clinical nursing support during the absence of other team nurses due to illness, leave or deployment,Encourages team building and enhances work knowledge by cross training/ augmenting other units as appropriate.Ensures a safe work environment that is productive and able to perform with minimal supervisory direction.Qualifications:
At PQC, our people are our greatest strength. We are committed to fostering a workplace where every individual feels respected, supported, and empowered to reach their full potential. Our culture is built on collaboration, innovation, and growth—because we know the best results happen when everyone has an equal opportunity to contribute.
Here, you’ll find meaningful, challenging work in a supportive environment where your impact truly matters. If you’re ready to grow your career and help deliver exceptional results for our customers, we’d love to hear from you.
PQC is currently seeking a Registered Nurse – Family Health Clinic
Work Environment:
Monday-Friday between the hours of 0600-1800 based on clinic/patient needsResponsibilities:
Knowledge of a wide range of medical disorders/conditions, diagnostic studies and treatments, as appropriate.Knowledge of preventive health schedules, disease management and population health principles, and education methods.Knowledge of a variety of pharmacological agents used in patient treatment, the desired effects, side effects, and complications of their useKnowledge of the administrative requirements for pharmacological agents used in patient treatment, including proper documentation of patient’s condition and disease progress, acknowledgement of teaching, and follow up care.Perform physical exam and health histories. Assesses patients, including the ability to assess/evaluate telephonically.Coordinates patient care through a continuum and facilitates the achievement of optimal outcomes in relation to care, quality and cost effectivenessEnsures compliance with standards of care and practice in accordance with all established policies, procedures, and guidelines used in the medical treatment facility. Provides care within ethical and legal boundaries.Prescribes and communicates treatment plans in accordance with established clinic protocols.Telephone and in-person assessment/evaluation includes the determination of optimal time and location for patient management (ER, clinic, homecare) and follow-up care as required.Collects and assesses significant patient history information and performs all necessary patient teaching.Arranges for procedures and performs telephone follow-up, as appropriate.Administers medications, performs wound care, and numerous other personalized interventions.Direct and supervise care provided by other healthcare professionals.Accountable for making patient care assignments based on the scope of practice and skill level of assigned personnel.Makes referral appointments and arrange specialty care as appropriate.Conduct research in support of improved practice and patient outcomes.Utilize the nursing process in an effective and time sensitive manner IAW standard of care.Participate in the peer review process.Provides health promotions, counseling, and education.Ability to recognize adverse signs and symptoms and quickly react in emergency situations. Recognizes medical/trauma emergencies and responds appropriately. Initiates CPR if required. Assists medical team in administering advanced cardiac life support measures when necessary.Participates in the orientation and training of newly assigned personnel, as appropriate.Knowledge of computer operations and proficiency in the use of basic word Processing, data entry and automated medical records.Ability to synthesize data from a variety of sources and make appropriate clinical decisions.Set-up, operate, and monitor hospital medical devices such as EKG units, oxygen analyzers.Ensures medication/supplies are replenished. Performs/assists with procedures such as bladder catheterizations, pulse oximetry, oxygen administration, nebulizer treatments, EKGs, phlebotomy, and other clinic specific procedures, in accordance with established protocols.Provides clinical oversight of all paraprofessionals involved in the provision of therapeutic treatments. Ensures proper documentation and coding of procedures and treatments. Serves and participates in committees, functions and other meetings as directed. Provides relevant and timely information to these groups and assists with decision-making and process improvement. Participates in customer service initiatives, quality projects, and medical readiness activities, designed to enhance health services.Qualifications:
EducationBachelor of Science in Nursing (BSN). Graduate from a college or university accredited by Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE).CertificationsBasic Life Support (BLS)ExperienceMinimum of two years of outpatient clinical nursing experienceLicenseMust have a permanent, full, and unrestricted Registered Nursing license to practice nursing in a State, District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States.MiscPossess a valid state driver’s licensePossess, or be able to obtain, a background screeningWorking knowledge of the military health care system including TRICARE health benefits, or a working knowledge of the principles of fee-for-services, preferred provider network and managed care/HMO organizations is highly valuedExcellent oral communication skills. Ability to effectively communicate and collaborate with a diverse group of people for the purpose of informing the healthcare team of plans/actions, for teaching/education to benefit the patient/family and organization. Effectively uses appropriate communication format in addressing professional issuesExcellent written communication skills to perform accurate documentation, both Written and electronic, of all activity in accordance with requirements.Completes orientation and competency verification programs in accordance with established guidelines.Contributes to professional environment using appropriate leadership skills. Read Less