Summary
The Director of Operations is responsible for the overall management of the shelter’s physical operations, ensuring a safe, clean, and well-maintained environment for residents and staff. This position oversees facilities, maintenance, security, housekeeping, procurement, and compliance with city and state regulatory standards.
The Director of Operations ensures that the shelter’s infrastructure and daily operations support the effective delivery of services led by the Director of Social Services. This role requires strong leadership, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a 24-hour residential facility.
Key Responsibilities Operational Oversight
Supervise and manage the operations team, including Residential Aides, maintenance, housekeeping, and security staff.Develop, implement, and enforce operational policies, procedures, and standards of conduct.Ensure all shelter operations comply with DHS, OTDA, FDNY, DOH, DOB, and OSHA regulations.Conduct regular walkthroughs to monitor facility conditions, cleanliness, and resident safety.Address operational issues promptly and escalate critical concerns to the Site Director.Residential Aide Supervision
Oversee the hiring, training, scheduling, and evaluation of Residential Aides.Provide coaching, performance feedback, and guidance on resident interactions and emergency protocols.Ensure Residential Aides adhere to shelter policies, maintain professional conduct, and provide quality support to residents.Coordinate staffing to cover 24/7 operations and respond to emergencies.Facilities & Safety
Oversee building maintenance, repairs, and preventive maintenance schedules.Ensure fire safety, sanitation, and environmental compliance standards are met.Monitor security systems and safety procedures, including drills and emergency preparedness.Investigate and document incidents related to safety, security, or facilities issues.Budget & Procurement
Manage the operations budget, including utilities, supplies, and staffing costs.Oversee purchasing and inventory management for operational and residential needs.Negotiate and monitor vendor contracts for quality, cost, and service delivery.Compliance & Reporting
Maintain operational records, including staff schedules, maintenance logs, and incident reports.Prepare reports on operational performance, staffing, and compliance for the Site Director.Ensure all documentation is accurate and accessible for inspections and audits.Emergency Response
Respond to operational emergencies, including facility issues, security incidents, and resident crises.Ensure Residential Aides and operations staff are trained in emergency and evacuation procedures.Serve as the point of contact for operational issues outside of regular hours when needed.Qualifications Education & Experience
Bachelor’s degree in Business Administration, Facilities Management, Public Administration, or a related field required.Minimum of 5–7 years of experience in operations, facilities, or property management; experience in shelters preferred.Minimum of 3 years supervising front-line staff (Residential Aides, security, housekeeping, or maintenance).Knowledge of NYC building codes, shelter compliance, and DHS/OTDA regulations preferred.Skills & Competencies
Strong leadership and team management skills.Excellent organizational and time-management abilities.Proficiency in Microsoft Office and basic facility management software.Ability to manage budgets, contracts, and operational logistics effectively.Strong communication, problem-solving, and crisis management skills.Commitment to maintaining a safe, clean, and supportive environment for residents and staff.Physical ability to conduct facility walkthroughs, climb stairs, and respond to emergencies. Read LessQualifications
Connect residents to health and mental health services, childcare and parental support services, financial assistance, and other community-based services to meet daily living needs and long-term housing stabilityEducation and Experience: Bachelor’s degree in social services such as social work, human services, sociology, psychology, or human relationsTwo years’ experience in case management, housing services, counseling, or direct advocacy for clients in social service settingsExperience with immigrants and immigration issues prioritizedMinimum of 5 years of case management experience in the past 7 years may be substituted for educational requirementCommunication: Excellent verbal and written communication skillsProficiency in English required, multi-lingual and Spanish proficiency prioritizedComputer skills: Basic competency in MS Word, Excel, Outlook and the internetMath Skills: Ability to formulate simple financial budgetsPhysical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment callsExperience working with homeless individuals and people living with health and/or mental health issues and substance useAbility to engage residentsExperience with housing plans and/or service plan development and implementationAbility to work independently and as part of a teamMust be highly organized, be willing to assume responsibility, work well under pressure, meet deadlines, multi-task, detail-oriented, and be flexibleResponsibilities
The Housing Case Manager develops housing and service plans with residents to secure and sustain permanent housing through focused service plans that build housing search and independent living skills, resources, and support networks, and provide direct assistance to secure housing including searching for and sharing housing leadsThe Housing Case Manager plays a critical role in managing resident behaviors, enforcing program rules and protocols, and promoting a safe and supportive environmentThese duties are essential and specific to the successful implementation of this positionDevelop Independent Living Plans (ILPs) with permanent housing goals and objectives that are customized to residents, their income levels and sources, assets and resources, support systemsCreate and monitor housing log schedules, provide housing leads, and advocate on behalf of residents with landlords and brokersEnsure residents pursue housing leadsAssist residents in searching and applying for housing, including assistance with completing and submitting housing applications and rental subsidy programs, including DHS housing packetsAssist with and prepare residents for housing interviews and lease signingsEscort residents to housing interviews and apartment inspectionsEnroll residents in DHS CARESComplete and submit HHAs on behalf of residentsAssistant residents to register in the NYC Housing Lottery systemConnect residents to employment opportunities and workshops and trainings for employment skills, independent living skills, budgeting and money management, health and nutrition, hygiene and housekeeping, and other areas to foster independence and self-sufficiencyCoordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programsCASE MANAGEMENTProvide counseling, crisis intervention, case management and service referralsMeet with residents in assigned caseload at least once a week to assess progress with housing and service plansModify plans as neededAssist residents to enroll in and maintain enrollment in public benefits programsCoordinate with Dept of Education to ensure school-age children are enrolled in school, receive transportation services as needed, and are engaged in ESL/ELL and IEP curriculum as neededConduct weekly room inspections to ensure healthy hygiene and housekeepingManage and mitigate resident behaviors that compromise the health and safety of residentsDocument interactions and communications with and on behalf of residents and upload into CARESDocument incidents and witness statementsPerform other duties as assigned by supervisor and Program Director Read LessJob Title: Office & Facilities Manager
Reports To: Executive Director
Status: Full-Time, Exempt (35 hours per week)
Salary Range: $60,000 – $70,000
Location: 94-33 Corona Ave., Elmhurst, NY 11373
About Us
Neighborhood Housing Services of Queens CDC, Inc. (NHSQ) is a HUD-certified non-profit counseling agency with over 30 years of experience in providing housing and advisory services to the residents of Queens. Our mission is to preserve and revitalize underserved neighborhoods in Queens by empowering individuals and stabilizing communities. We work collaboratively with government agencies and businesses, guided by the needs of local residents. Our target areas include Community Boards 1 through 4, encompassing neighborhoods such as Long Island City, Astoria, Sunnyside, Woodside, Corona, Elmhurst, East Elmhurst, and Jackson Heights.
In 2022, NHSQ made a significant impact by reaching over 8,500 individuals, counseling more than 2,000 clients, and securing approximately $8.6 million in affordable financing for first-time homebuyers. Our comprehensive programs include First-Time Homebuyer education, Homeowner Services, Emergency Home Repairs, Workforce Development, Affordable Housing & Tenant Services, Financial Capability, and Energy Efficiency & Resiliency.
Position Summary
The Office & Facilities Manager is a cornerstone role at NHSQ, responsible for ensuring the day-to-day operations of the La Casita office and community space run efficiently, safely, and in a manner that reflects the organization’s mission. This position balances facilities stewardship, administrative operations, event and community coordination, and executive support. The ideal candidate is highly organized, proactive, and comfortable wearing many hats in a fast-paced nonprofit environment. The role requires strong administrative instincts, genuine community orientation, and the ability to coordinate multiple moving parts while maintaining a welcoming, professional environment for staff, clients, and partners.
Key Responsibilities
1. Office Leadership, Vendor & Administrative Management
Serve as the primary point of contact for all day-to-day office operations and staff needs.Manage all vendor relationships including maintenance, IT, cleaning, security, and office supplies.Monitor service contracts, negotiate renewals, and ensure timely, high-quality service delivery.Oversee office supplies, procurement, inventory, and equipment maintenance.Manage front-of-house reception duties including calls, mail, deliveries, and general inquiries.Support executive-level tasks such as scheduling, document preparation, and internal meeting coordination.
2. Facilities Management, Safety & Building Oversight
Oversee the upkeep and functionality of the La Casita property and all NHSQ office spaces.Coordinate routine maintenance, inspections, and preventative care for HVAC, electrical, plumbing, security, and janitorial operations.Conduct weekly property walk-throughs and maintain corrective action logs.Track maintenance requests, vendor visits, facility issues, and repair records.Support property improvement projects including upgrades, renovations, and compliance-driven updates.Develop working familiarity with facilities management best practices and participate in relevant training.
3. Compliance & Risk Management
Maintain organizational compliance with OSHA, FDNY, DOB, DOH, and other applicable local safety standards.Coordinate regular safety inspections, fire drills, and emergency preparedness activities.Maintain records for incident reports, insurance documentation, and facility risk assessments.Ensure staff follow workplace safety protocols and support annual compliance training.Ensure all event and meeting spaces meet capacity, safety, and accessibility requirements at all times.
4. Event & Community Space Coordination
Respond to inquiries for event rentals, manage the booking calendar, and conduct site tours for prospective clients.Lead full-cycle event coordination for both internal organizational events and community-facing programs, including room layout and setup, vendor and catering coordination, contracts and rental documentation, AV setup and technology needs, and day-of-event support and breakdown.Maintain inventory of event supplies and track usage across all events.Ensure clients and community members receive excellent, mission-consistent customer service.Support NHSQ’s ability to turn around events quickly, including short-notice coordination for elected officials, nonprofit partners, and community stakeholders.
5. Technology Coordination
Serve as the internal liaison to IT vendors for equipment troubleshooting, software installations, and system upgrades.Monitor printers, phones, Wi-Fi networks, and staff workstations for functionality and escalate issues as needed.Support new hire onboarding by coordinating workspace setup, equipment distribution, and technology access.
6. Administrative Support
Maintain an organized filing system for digital and physical documents.Prepare letters, memos, meeting minutes, reports, and presentations as needed.Schedule appointments, reserve meeting rooms, and assist with calendar management for staff.Support data entry, tracking logs, and updating internal spreadsheets.Coordinate travel arrangements for staff when required (transportation, lodging, schedules).Manage general organizational inboxes and route messages to appropriate team members.
7. HR Administrative Support
Assist with new hire onboarding logistics including workspace setup, keys, and equipment.Maintain office-related HR records such as equipment assignment logs and seating charts.Track attendance sheets and office-related compliance documentation.Assist with staff training coordination, HR notice distribution, and compliance tasks.
8. Finance & Administrative Accounting Support
Process office and facility-related invoices, receipts, and payment requests.Assist with data entry into financial systems and maintain organized financial documentation.Track petty cash, reimbursements, and procurement logs.Prepare vendor packets, W-9s, purchase orders, and contract files.Collaborate with the Finance team to reconcile office and property expenses on a monthly basis.
Qualifications
Required
3+ years of experience in office management, administrative operations, facilities coordination, or a related field — nonprofit experience a plus.Demonstrated ability to manage vendors, coordinate events, and maintain compliance with safety and operational standards.Strong administrative skills: filing, scheduling, documentation, data entry, and professional communication.Genuine community orientation — comfort working in and with a nonprofit, mission-driven environment.Excellent organizational skills and the ability to manage competing priorities with calm and efficiency.Proficiency in Microsoft Office, Google Workspace, and basic accounting or booking software.Flexibility to work evenings and weekends for special events and community programs.Demonstrates flexibility and collaboration as a team player, willing to step in where needed, adapt to changing priorities, and support organizational goals in a dynamic nonprofit environment.
Preferred
Experience working in a nonprofit, community-based, or social services organization.Familiarity with building compliance requirements (FDNY, DOB, DOH, OSHA) or willingness to learn.Bilingual (English/Spanish) strongly preferred given NHSQ’s service population.Valid driver’s license and access to a personal vehicle.
Schedule & Work Conditions
Monday to Friday, 9:00 a.m. – 5:00 p.m.; occasional evenings and weekends required for workshops and events.On-site presence at La Casita (94-33 Corona Ave., Elmhurst, NY) required; this is a fully in-person role.Local travel may be required; occasional out-of-area travel possible.
Benefits
Comprehensive benefits package including Health, Dental, Paid Time Off (PTO), and additional fringe benefits.
Read LessAbout Us
Neighborhood Housing Services of Queens CDC, Inc. (NHSQ) is a HUD-certified non-profit counseling agency with over 30 years of experience in providing housing and advisory services to the residents of Queens. Our mission is to preserve and revitalize underserved neighborhoods in Queens by empowering individuals and stabilizing communities. We work collaboratively with government agencies and businesses, guided by the needs of local residents. Our target areas include Community Boards 1 through 4, encompassing neighborhoods such as Long Island City, Astoria, Sunnyside, Woodside, Corona, Elmhurst, East Elmhurst, and Jackson Heights.
In 2022, NHSQ made a significant impact by reaching over 8,500 individuals, counseling more than 2,000 clients, and securing approximately $8.6 million in affordable financing for first-time homebuyers. Our comprehensive programs include First-Time Homebuyer education, Homeowner Services, Emergency Home Repairs, Workforce Development, Affordable Housing & Tenant Services, Financial Capability, and Energy Efficiency & Resiliency.
Position Summary
The Financial Capability Advisor plays a vital role in promoting economic stability and financial empowerment for residents of Queens. This position delivers one-on-one financial counseling, group financial education workshops, and housing navigation support to help low- to moderate-income individuals and families overcome financial barriers, build stronger financial foundations, and access affordable housing opportunities.
You will be a trusted resource for renters, aspiring homebuyers, and families navigating NYC’s complex housing and financial landscape — equipping them with practical tools and personalized guidance to achieve long-term stability and independence.
Key Responsibilities
1. Financial Counseling & Coaching
Provide individualized, confidential financial counseling sessions focused on budgeting, savings, credit building, debt reduction, and financial goal-setting.Assess each client’s financial health and develop customized action plans tailored to their needs and goals.Offer guidance and referrals for public assistance programs, banking products, or housing-related financial support when applicable.Support clients navigating financial crises such as rent arrears, medical debt, and wage garnishments.Conduct timely follow-up with clients to monitor progress toward their financial action plan goals.
2. Affordable Housing Navigation
Assist individuals and families with applying for affordable rental housing, public housing, housing lotteries, and income-restricted units.Guide clients through tenant application processes, income verification, and lease signing.Provide eviction prevention support and help clients apply for rental assistance programs (e.g., ERAP, FHEPS, CityFHEPS).Educate clients on tenant rights, lease responsibilities, and housing-related regulations in New York City.Refer clients to internal NHSQ programs (homeownership counseling, lending, workforce development) and external community partners based on individual needs.
3. Education & Outreach
Facilitate group financial education workshops on topics including budgeting and savings, understanding credit, debt management, navigating NYC affordable housing, renters’ rights and responsibilities, and planning for homeownership.Participate in community events, housing fairs, resource fairs, and outreach campaigns to promote NHSQ’s Financial Capability services and recruit program participants.Assist with logistics for workshops and outreach events including registration, materials preparation, and attendance tracking.Build connections with community-based organizations, schools, tenant associations, and housing developers to strengthen NHSQ’s outreach network.
4. Documentation & Program Reporting
Maintain accurate, timely, and confidential client records in compliance with HUD guidelines, grant requirements, and NHSQ recordkeeping policies.Collect client outcome data and success stories for program reporting and evaluation.Contribute to the development and refinement of program tools, client materials, and intake procedures.Attend staff meetings, internal trainings, and external professional development workshops.
5. Cross-Department Collaboration
Work closely with NHSQ’s housing counselors, homeownership advisors, and lending staff to ensure clients receive coordinated, holistic support.Participate in regular team meetings, trainings, and organizational events including Housing Expos and community initiatives.Refer clients to internal and external programs based on individual needs including housing stabilization, lending, and workforce development.
Qualifications
Required
Bachelor’s degree in Social Work, Public Administration, Finance, Urban Planning, or a related field — or equivalent experience (AmeriCorps, nonprofit work, etc.).Minimum 2 years of experience in financial counseling, housing support, case management, or community services.Knowledge of credit systems, personal finance principles, and tools for budgeting and credit improvement.Familiarity with NYC affordable housing systems (HPD, HDC, NYCHA), rental subsidies, and tenant protections.Strong written, verbal, and interpersonal communication skills.Empathy, cultural sensitivity, and a genuine passion for serving diverse, low- to moderate-income communities.Excellent organizational skills and ability to manage multiple clients and deadlines simultaneously.Ability to work evenings and weekends as needed for community events and workshops.Demonstrates flexibility and collaboration as a team player, willing to step in where needed, adapt to changing priorities, and proactively support organizational goals. Thrives in a dynamic environment and is comfortable contributing beyond a narrowly defined set of responsibilities.
Preferred
Certification in housing counseling or financial coaching (e.g., HUD, AFCPE) preferred or willingness to obtain within 6 months of hire.Bilingual skills — Spanish preferred.Background in environmental science, community organizing, or social services.Valid driver’s license and access to a personal vehicle.
Schedule & Work Conditions
Monday to Friday, 9:00 a.m. – 5:00 p.m.; occasional evenings and weekends required for workshops and events.Hybrid schedule available; must be able to work in-office at least 3 days per week.Local travel may be required; occasional out-of-area travel possible.
Benefits
Comprehensive benefits package including Health, Dental, Paid Time Off (PTO), and additional fringe benefits.
Read LessJob Title: Receptionist
Reports To: Office and Facilities Manager
Status: Full-Time, Exempt (35 hours per week)
Salary Range: $35,000 – $45,000 (commensurate with experience)
Location: NHS of Queens: 94-33 Corona Avenue New York, NY 11377
About Us
Neighborhood Housing Services of Queens CDC, Inc. (NHSQ) is a HUD-certified non-profit counseling agency with over 30 years of experience in providing housing and advisory services to the residents of Queens. Our mission is to preserve and revitalize underserved neighborhoods in Queens by empowering individuals and stabilizing communities. We work collaboratively with government agencies and businesses, guided by the needs of local residents. Our target areas include Community Boards 1 through 4, encompassing neighborhoods such as Long Island City, Astoria, Sunnyside, Woodside, Corona, Elmhurst, East Elmhurst, and Jackson Heights.
In 2022, NHSQ made a significant impact by reaching over 8,500 individuals, counseling more than 2,000 clients, and securing approximately $8.6 million in affordable financing for first-time homebuyers. Our comprehensive programs include First-Time Homebuyer education, Homeowner Services, Emergency Home Repairs, Workforce Development, Affordable Housing & Tenant Services, Financial Capability, and Energy Efficiency & Resiliency.
Position Summary
The Receptionist is the first point of contact for clients, visitors, and community partners. This role ensures smooth front office operations, provides general administrative support, assists the fiscal and HR teams, manages sponsorship tasks, and ensures all communications and correspondence are organized and addressed. The ideal candidate is personable, proactive, and passionate about community development.
Key Responsibilities
Front Desk & Client Engagement
Greet and assist all visitors with professionalism and warmth.Answer and route phone calls; take messages and follow up as needed.Monitor info inbox and online portal; assign inquiries or leads to appropriate staff.Manage sign-in process for clients, visitors, interns, and volunteers.
Office Operations & Mail Handling
Open, sort, and distribute all incoming mail and correspondence.Maintain an organized and welcoming reception area.Monitor and restock office supplies; ensure cleanliness of shared spaces.
Fiscal & Sponsorship Support
Open and organize financial documents (e.g., checks, invoices) for the fiscal team.Provide administrative support to the finance team, such as scanning, filing, and logging documents.Track sponsorship deliverables, assist with outreach, and prepare acknowledgments and thank-you letters.
HR & Administrative Support
Assist with onboarding logistics such as welcome packets, staff lists, and document collection.Maintain basic HR logs and support staff event coordination.Help track timesheets, employee paperwork, and assist with scheduling interviews or training sessions.
Data Entry & Program Support
Input client information and update records in RxOffice.Register participants for events and support appointment scheduling.Follow up with referrals, inquiries, and program interactions.
Reporting & Outreach
Support reporting on client interactions and walk-ins.Represent NHSQ at community outreach events; distribute materials and gather contacts.
Qualifications
· 2+ years of relevant experience in administration or customer service
· Excellent interpersonal, written, and verbal communication skills
· Strong organizational and time-management skills
· Ability to work well independently and collaboratively
· Patience and professionalism when handling complex situations
· Experience engaging respectfully with low- and moderate-income clients
· Fluency in Spanish required
· Comfortable working in a diverse environment
· Passion for community development and NHSQ’s mission
Schedule & Work Conditions
· Monday to Friday, 9:00 a.m. – 5:00 p.m., with occasional evening or weekend work as needed.
· Travel is primarily local, with potential for occasional out-of-area or overnight travel.
Benefits
Comprehensive benefits package including Health, Dental, Paid Time Off (PTO), and additional fringe benefits.
Equal Opportunity Employer Statement
Neighborhood Housing Services of Queens CDC, Inc. is an equal opportunity employer. We welcome applicants regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, or any other protected status.
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Summary
The Practice of Peace Foundation is a nonprofit organization dedicated to empowering underserved communities through innovative and compassionate services. POP provides a nurturing environment for individuals in transitional housing, helping them develop the skills needed for self-sufficiency and stability. Residential Aides play a key role in ensuring the safety and well-being of clients residing in POP's shelters. They provide direct services, facilitate activities, and support clients in developing independent living skills. This position requires fostering a safe, clean, and structured environment during evening, weekend, and holiday shifts.
Key Responsibilities
· Provide direct services and establish a welcoming, safe atmosphere for residents.
· Facilitate orientation for new residents, introducing them to facility rules, resources, and services.
· Assist in developing residents' independent living skills through individual and group activities.
· Support conflict resolution efforts and address resident concerns promptly.
· Implement and monitor recreational, educational, and ADL (Activities of Daily Living) programs.
· Collaborate with staff to ensure meaningful client participation in planned activities.
· Conduct regular inspections of rooms, common areas, and the overall facility to ensure cleanliness and safety.
· Monitor logs for resident activity and maintain accurate records, including bed counts and incident reports.
· Adhere to DHS housekeeping mandates and ensure timely preparation of units for new residents.
· Enforce house rules and monitor compliance with facility policies.
· Conduct hourly facility rounds, ensuring security measures are in place.
· Work with security personnel to ensure the safety of staff and residents.
· Report incidents of child abuse/neglect to the appropriate authorities and document all incidents thoroughly.
· Receive, verify, and distribute food deliveries while maintaining inventory.
· Assist with unit transfers and prepare documentation for AWOL residents.
· Provide backup support for the kitchen staff and cover the operations desk as needed.
Professional & Personal Qualifications
· Associate degree in Human Services, Business Administration, or a related field with 4+ years of direct service experience.
· Fire Safety Certification required.
· Strong organizational skills and attention to detail.
· Maturity, integrity, and sound judgment.
· Commitment to POP’s mission and values.
· Valid NY State driver’s license.
Read LessSummary
The Practice of Peace Foundation is a nonprofit organization dedicated to empowering underserved communities through innovative and compassionate services. POP provides a nurturing environment for individuals in transitional housing, helping them develop the skills needed for self-sufficiency and stability. Residential Aides play a key role in ensuring the safety and well-being of clients residing in POP's shelters. They provide direct services, facilitate activities, and support clients in developing independent living skills. This position requires fostering a safe, clean, and structured environment during evening, weekend, and holiday shifts.
Key Responsibilities
· Provide direct services and establish a welcoming, safe atmosphere for residents.
· Facilitate orientation for new residents, introducing them to facility rules, resources, and services.
· Assist in developing residents' independent living skills through individual and group activities.
· Support conflict resolution efforts and address resident concerns promptly.
· Implement and monitor recreational, educational, and ADL (Activities of Daily Living) programs.
· Collaborate with staff to ensure meaningful client participation in planned activities.
· Conduct regular inspections of rooms, common areas, and the overall facility to ensure cleanliness and safety.
· Monitor logs for resident activity and maintain accurate records, including bed counts and incident reports.
· Adhere to DHS housekeeping mandates and ensure timely preparation of units for new residents.
· Enforce house rules and monitor compliance with facility policies.
· Conduct hourly facility rounds, ensuring security measures are in place.
· Work with security personnel to ensure the safety of staff and residents.
· Report incidents of child abuse/neglect to the appropriate authorities and document all incidents thoroughly.
· Receive, verify, and distribute food deliveries while maintaining inventory.
· Assist with unit transfers and prepare documentation for AWOL residents.
· Provide backup support for the kitchen staff and cover the operations desk as needed.
Professional & Personal Qualifications
· Associate degree in Human Services, Business Administration, or a related field with 4+ years of direct service experience.
· Fire Safety Certification required.
· Strong organizational skills and attention to detail.
· Maturity, integrity, and sound judgment.
· Commitment to POP’s mission and values.
· Valid NY State driver’s license.
Read LessKey Responsibilities
Facilitate and supervise the daily and nightly operations of emergency transitional facilities.
Welcome volunteers and greet residence guests during evenings, weekends, and holidays.
Ensure adequate staƯ coverage by monitoring and managing day and evening schedules.
Report to senior management on facility activities, incidents, and client needs.
Collaborate with staƯ to coordinate with referral agencies, case managers, and social workers.
Participate in special events, fundraising eƯorts, and public presentations.
Oversee the development and implementation of recreational, educational, and ADL (Activities of Daily Living)
programs.
Supervise housekeeping and sanitation to maintain a clean and safe environment.
Conduct building inspections and coordinate fire and safety drills with the Director of Operations.
Inform residents of house rules and regulations, involving social or case workers as needed for follow-up.
Ensure compliance with POP’s mission and participate in all relevant training programs.
Professional & Personal Qualifications
Bachelor’s degree in Social Work, Business Administration, or a related field with 2+ years of direct service
experience, or Associate degree in Human Services, Business Administration, or a related field with 4+ years of
experience.
Fire Safety Certification required.
Valid NY State driver’s license.
Strong organizational skills with attention to detail.
Maturity, integrity, and sound judgment.
Commitment to POP’s mission and values.
Read Less