Position Summary: The Business Systems Analyst (BSA) is responsible for managing the WMS, ERP, OMS, including the oversight and resolution of EDI issues. The BSA will lead the coordination and resolution of break/fix issues, maintain project lists, gather detailed business requirements from internal stakeholders, and ensure systems alignment with business objectives. This is a 100% onsite position with no exceptions. Key Responsibilities: Provide training and guidance to internal staff and end-users on system functionalities and processes. Act as primary point of contact for all ERP, WMS, OMS, PIM, and EDI-related issues. Manage and prioritize break/fix incidents, enhancements, system upgrades, and collaborate closely with internal staff and external vendors. Develop and maintain detailed documentation, including project lists, functional requirements, process flows, and training materials. Regularly meet with internal stakeholders to identify and document project requirements and enhancement opportunities. Translate business requirements into technical specifications to facilitate clear communication with technical teams or vendors. Perform system testing and validation, and provide guidance to end-users for UAT (User Acceptance Testing). Proactively monitor system performance and provide recommendations for improvements and upgrades. Work with internal business and IT staff to plan and execute system upgrades and new implementations. Provide support during business hours and after hours (weekends included) and act as the primary point of contact for urgent issues. Required Skills
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