Who We Are
At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we're one of the fastest-growing pool service companies in Texas, trusted by hundreds of customers. Our team is built on collaboration, respect, and pride in a job well done-and we believe that when our people succeed, our customers do too.
What We Offer
Base salary: $55,000 annually, depending on experienceHealth, dental, and vision insuranceCompany-paid short & long-term disabilityEmployee Assistance Programs (EAP) for mental health and wellnessPaid time off10 company holidaysTraining and development opportunitiesA high-impact, customer-facing sales role with strong growth potentialSchedule
Full-time, Monday-Friday, 8:00 AM-5:00 PM
Occasional flexibility may be required.
In this role, you will provide essential administrative and operational support to the Repair Manager, ensuring seamless execution of repair processes and delivering exceptional service to our customers. You'll oversee everything from quoting internal and external leads to managing schedules, filing rebates, and following up on leads to drive revenue. Your organizational skills, attention to detail, and ability to handle multiple tasks will play a crucial role in maintaining the efficiency of our repair operations and exceeding customer expectations.
Key Responsibilities
Repair Scheduling: Coordinate and schedule repair appointments to ensure timely completion and efficient use of resources.Customer Experience: Deliver exceptional customer service through proactive, clear, and empathetic communication across all repair interactions.Internal Lead Quoting: Prepare accurate and timely repair quotes for internal leads, factoring in labor, materials, and scope of work.External Lead Quoting: Engage new customers, assess repair needs, and provide competitive quotes to initiate repair services.Lead Follow-Up & Revenue Conversion: Consistently follow up on repair leads to address concerns and convert opportunities into approved work.Internal Communication: Act as the central communication hub for the repair team, ensuring alignment on schedules, priorities, and updates.Technician Meetings & KPIs: Lead weekly technician meetings and manage KPI tracking using the 90 Tools framework.Administrative Support: Provide administrative and operational support to the Repair Manager, including documentation and data management.Rebates Management: Accurately file Austin Energy rebates for variable-speed pumps in compliance with requirements and deadlines.Warranty Work Coordination: Manage warranty repairs from scheduling through completion, coordinating parts, documentation, and communication. Join Us!If you're driven by consultative sales, customer experience, and owning the quoting process from start to finish, we'd love to hear from you. This role is ideal for someone who enjoys building trust, closing deals, and turning opportunities into successful renovation projects.
Apply today and dive into a career that makes a splash!
What We're Looking ForMust-Haves Previous experience in an administrative, coordination, or support role.Strong organizational skills with exceptional attention to detail.Excellent verbal and written communication skills for customer and team interactions.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Customer service-oriented mindset with a commitment to delivering exceptional support.Proficiency with basic office tools, including email, scheduling systems, and quoting software.Self-motivated, proactive, and capable of problem-solving independently. Nice-to-Haves Experience within the pool industry is preferredExperience repairing swimming pool equipment.College degree (Associate - Bachelor's)Familiarity with repair, maintenance, and warranty processes (Can be trained)
PI64752be278d2-5420
Read LessAt Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.
What You'll Do
As a Pool RepairTechnician, you'll be responsible for repairing our customers' pools systems and equipment to keep them functioning at their best. This includes:
Pool Diagnostics and Pool Repairs:
Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.High-Quality Quotes:
Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties. Your quotes should reflect our commitment to excellence and provide customers with confidence in their investments.Customer Communication:
Before Service: Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.During Service: Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.After Service: Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems. Maintain open communication to foster trust and long-term relationships.Internal Team Communication:
Actively participate in team communication via Slack to ensure seamless collaboration. Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.Quality assurance:
Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.Customer Service:
Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.Team Collaboration:
Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.Must-Haves
Previous experience in the pool industry (pool cleaning and repairs) is required.Valid driver's license.Ability to handle a physically demanding workload.A great team-player attitude with the flexibility to wear multiple hats.Nice-to-Haves
Strong customer service mindset and communication skills.Desire to be part of a fast-growing, dynamic team.Residential Appliance Installer License (RAIL)PI7f468d95aa6c-5637
Read LessWho We Are
At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.
What You'll Do
In this role, you will provide crucial secondary support to our field technicians, ensuring efficient management of training, supporting service managers with customer communications, and overall quality control processes. Your keen attention to detail, excellent communication skills, and ability to juggle multiple responsibilities will be key to maintaining our high standards and exceptional customer service. The previous includes:
Trainees/Trainers Management:
Ensure new and existing employees receive proper and ongoing training to deliver quality service. Monitor all aspects of training from start to finish. Work hand in hand with team trainers to ensure all aspects of training are properly relayed. Report daily progress to the Service Manager.
Graduation/Truck Oversight:
Supervise the graduation process and truck load-out for new Service Techs going solo, ensuring uniform compliance with load-out standards. Continued truck checks for the service team, and compliance with all safety vehicle safety procedures.
Customer Communications Support:
Assist managing customer communications using Podium and HubSpot, ensuring timely and effective responses to customer inquiries and feedback. Service Managers will delegate communications day to day based on area of need.
Primary Technician Support:
Offer guidance and expertise to field technicians via Slack, acting as a primary support channel. Monitor channels for any follow up requests, customer issues, etc. You are the technician's main point of contact in the office.
Manage/Monitor Field Leadership:
Work with the team's field leadership (Lead Technicians and Trainers) on a daily basis to gather feedback from the field. Host a meeting with Lead Technicians on a weekly basis to finalize a correction plan that can be shared and implemented at weekly team meetings.
Weekly Meeting Content Creation:
Work with the field leadership team (Lead Technicians & Trainer) to identify & communicate quality control findings with recommended actions for Service Manager to review, providing valuable insights for team meetings such as hands on training, visuals and troubleshooting.
Daily Quality Control (QC):
Conduct daily quality control checks, including monitoring Pool Brain alerts and Slack channels, to ensure compliance with company standards. Complete daily route reviews, ensuring high levels of quality. Report technician issues to the Service Manager daily.
Second Line of Defense for Field QC/Customer issues/PTO Coverage:
Address quality control issues as the second line of defense, enhancing service quality through additional oversight and guidance. Provide coverage during team members' leave periods to maintain smooth operations and service standards. Serve as the secondary contact for onsite customer issues in the field, providing support and resolutions to ensure customer satisfaction.
Must-haves:
1 year of experience as a Service Technician.1 year of experience in a team lead, supervisor, or similar role.CPO Certification preferred. Strong communication and interpersonal skills for guiding and supporting field technicians.Detail-oriented with a commitment to high-quality standards.Ability to multitask and prioritize in a fast-paced environment.Excellent problem-solving and decision-making skills.Familiarity with quality control processes.Flexibility to cover team members' time off.Must-haves
1 year of experience as a Pool Service Technician.1 year of experience in a team lead, supervisor, or similar role.Strong communication and interpersonal skills for guiding and supporting field technicians.Detail-oriented with a commitment to high-quality standards.Ability to multitask and prioritize in a fast-paced environment.Excellent problem-solving and decision-making skills.Familiarity with quality control processes.Flexibility to cover team members' time off.Nice-to-haves:
CPO LicensePI9f573deb6e60-5471
Read LessAt Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.
What We Offer Competitive Pay: $55,000 Starting Base Salary (Room for growth)Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, Performance bonuses, and 10 paid holidays.Career Growth: Clear paths to Lead Tech, Trainer, or Supervisor rolesSupportive Team Environment: We set you up for success from Day 1 Schedule Full-time flexible: Monday to Friday, 8:00 AM - 5:00 PM. Earlier start and finish times available if preferred.In-office start and end at your assigned branch locationWhat You'll Do
As a Pool RepairTechnician, you'll be responsible for repairing our customers' pools systems and equipment to keep them functioning at their best. This includes:
Pool Diagnostics and Pool Repairs:
Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.High-Quality Quotes:
Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties. Your quotes should reflect our commitment to excellence and provide customers with confidence in their investments.Customer Communication:
Before Service: Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.During Service: Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.After Service: Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems. Maintain open communication to foster trust and long-term relationships.Internal Team Communication:
Actively participate in team communication via Slack to ensure seamless collaboration. Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.Quality assurance:
Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.Customer Service:
Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.Team Collaboration:
Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.Must-Haves
Previous experience in the pool industry (pool cleaning and repairs) is required.Residential Appliance Installer License (RAIL) is required.Valid driver's license.Ability to handle a physically demanding workload.A great team-player attitude with the flexibility to wear multiple hats.Nice-to-Haves
Strong customer service mindset and communication skills.Desire to be part of a fast-growing, dynamic team.PI19fe1d33d4b5-8760
Read LessWho We Are
At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we're one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.
What We Offer Salary range: $21-$25 hourly, based on experienceHealth, dental, and vision insuranceCompany-paid short & long-term disabilityEmployee Assistance Programs (EAP) for mental health and wellnessPaid time off10 paid company holidaysTraining and development opportunitiesEmployee Purpose PlanA high-impact leadership role in a fast-growing pool service company Schedule Full-time: Monday-Friday, 8:00 AM - 5:00 PMOccasional overtime may be required based on operational needs What You'll DoAs a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues.
You will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.
Responsibilities:
First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren't demanding the repair department or repair tech. Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians. Join Us!If you're ready to lead teams, optimize service operations, and deliver an exceptional customer experience in a fast-growing pool service company, we'd love to hear from you. This role offers the opportunity to make a real impact while growing alongside a strong, collaborative team.
Apply today and dive into a leadership career that makes a splash!
What We're Looking For
Must-Haves:
At least 1 year of experience as a Pool Service TechnicianStrong knowledge of pool cleaning, maintenance, and water chemistryAbility to multitask and adapt to changing daily prioritiesSolid problem-solving and decision-making skillsAttention to detail with a commitment to quality standardsAbility to handle onsite customer concerns professionallyBasic technical ability to perform minor repairs and small part replacementsEffective communication and teamwork skillsNice-to-Haves:
Experience performing Green to Clean servicesPrior quality control (QC) or inspection experienceExperience conducting first cleanings for new customersAbility to provide peer support or technician guidanceExperience delivering training or coaching in water chemistry/protocolsFamiliarity with company communication tools (e.g., Slack)Demonstrated reliability and leadership potentialPId8-1794
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